For what it is, this place is excellent. It is a dizzying array of value priced stuff for your…read morehouse. The prices are excellent, my wife loves it. Bargains abound here. The value and selection is beyond my comprehension to believe.

This is my first time here as I'm on vacation. Everything was great until I was trying to get help…read morefrom an employee and she kept walking away from me and was more worried about what her coworkers were up to. I finally gave up on trying to ask her for help, I got a look at her name tag eventually and I believe it was Mandy. I ended up getting help from a different employee who was very helpful and nice.

SO QUIRKY! This…read moreplace has SOOOO much crazy stuff! I LOVE the antique furniture. There's SO much different items in here! WHich is cool to see all sorts of different antique items that you don't often find in the "antique mall" type places. Prices are decent. They're antiques, so it's gonna be more pricey, which is to be expected. This place is a little hidden so you have to go looking for it, but I recommend!!

Cute little store - some low end - lots of high end stuff. I managed to find some treasures here…read moremixed around with the expensive stuff. Guy running store is cool and nice. Spent about an hour here. Another antique place right up dance street. Worth a visit - every antique store is worth at least one visit.

This is my first time in Ross in Destin. Variety of summer clothes was fantastic with amazing…read moreprice. Even line is huge cashiers working pretty fast. Definitely recommend this place.

I hated it and when I was there someone stole my wallet and my shoe from the dressing roomread more

This place is a scam. I told them I needed a ballpark estimate to convert a B-vent gas fireplace…read morewith an open front and a metal mesh screen to a direct-vent gas fireplace (or direct-vent insert) with a sealed glass front. They said they would have to perform an inspection in cleaning first and that it was gonna be $250. Now, why would I want you to inspect and clean something that I'm replacing?? SCAM.

We were blessed to have Greg do our initial consultation for repairing/replacing our fireplace. He…read morewas very knowledgeable and gave us options. The project was completed over a two month period and Greg made it look like the original by mortaring the insert edges to look like the existing flagstone fireplace wall. The project went smoothly and all along the way the showroom staff and one of the craftsman Malcolm all contributed to the spectacular results.

So. This was an interesting experience…read more This place is as sleazy as you'd think it wouldn't be. You walk in, it seems nice- all the furniture looks good and for the size is relatively inexpensive. I'm from California, and I can't get inexpensive furniture this nice looking... anywhere. But I was with a friend- who's a hunter and knows lots about leather- and he made a keen point that all the couches were poor quality leather. Like, super crap. Learning that the quality material was crap was the first set off. Then there was the sales people. You cannot go five feet without one of the twenty sales people asking you questions. You'll be saying, "no thanks, I don't need any help" or "I dont need to see your daily deals" at least five times. go to target. You wont be bothered

I took off work on May 5 for a delivery from Rooms To Go. I used the tracking app they recommended,…read morewhich originally gave me an 8 AM-12 PM delivery window with a 15-minute arrival notice. The delivery team did not arrive until 1:10 PM. Photos attached. Unfortunately, I had another appointment at 3:30 for my dog, so I had to rush out immediately after the furniture was assembled. After the delivery drivers left, I noticed both of my brand-new end tables -- which the drivers had assembled -- had drawers split in two. There were also scratch marks on the coffee table and a scuff mark, which I was fortunately able to buff out myself. Because the quality was obviously poor, we decided to exchange the items for a different product of equal or lesser value. During this process, Rooms To Go also changed my delivery date to a completely different day than the one I had agreed to. I then had to call in, sit on hold, and spend days waiting for confirmation, which I did not receive until the day before delivery. I then had to take another day off work on May 22 because, once again, there was no reliable delivery time. The drivers were supposed to pick up the damaged items and deliver the replacements. Instead, they delivered a cream-colored coffee table even though: * The website photo showed white * The website description said white * The delivery order said white * The box itself said white Even the delivery drivers agreed the table was cream, not white. When I called customer service, the representative told me that "different companies use different colors" and that I could return it and restart the process all over again. I explained that literally every piece of documentation identified the table as white, and the response I received was, "you get what you get." This was not inexpensive furniture. To make matters worse, they only delivered 2 of the 3 pillows that were supposed to come with the order. Since some items were vendor-direct, I assumed the third pillow would be shipped separately. Today, after checking the shipping status of all 6 items, I discovered the driver had marked the missing pillow as "delivered" on May 22 when it absolutely was not. Thankfully, they are now mailing it through UPS, but initially it sounded like I might have to arrange yet another delivery and take even more time off work. I placed the newest replacement order on May 13, and as of today, 4 of the 5 items still have not shipped. According to the Rooms To Go representative, the vendor-direct company has only just acknowledged receipt of the order. At this point, the process has dragged on for weeks with very little communication or accountability. Overall, this has been an exhausting and frustrating experience. While most of the representatives have been polite, the entire process has been long, disorganized, and far more difficult than it should have been.

I'd like to commend Jeff, in the painting department, for saving our marriage He was able to hear…read morewhat both my husband and I wanted and literally find a paint color that was right in between that we both wanted and could agree on. He also had great energy. Dawn was also very kind and a positive communicator.

The guy in the retal department doesnt like to rent out the trucks. I have came two days and he…read morerolls his eyes while talking to me. Doesnt answer questions asked and tries to force his opinion of what i need on me. Also asks personal questions like whom is helping me move and telling me i dont need a 24 hour penske just 4 hours is plenty. Switched to a uhaul in fwb, less hasle and i get what i need.

I had an excellent experience with Jeff at Hank's Furniture. He was extremely knowledgeable,…read morehelpful, and took the time to show me several options without ever making me feel pressured. I returned the next day, but Jeff was working at the Pensacola location. Although the other associates were very nice, I was so impressed with Jeff's knowledge and service that I called him, made an appointment, and drove almost two hours to Pensacola to work with him personally! It was absolutely worth the drive. I ended up purchasing multiple pieces, and Jeff even went above and beyond to arrange a great delivery time for me. Exceptional customer service from beginning to end. Hank's Furniture is very fortunate to have Jeff--I highly recommend asking for him!

We have bought several times form Hank's and everything we have ordered has been perfect. There is…read moreone couch that our rental guests absolutely love. We have now bought 3 of these. Hank's is the only one who carries it. Their service and value are awesome! The employees are always so friendly. I would recommend Hank's to anyone! Ami

Our trip to the Southern Living Store was nothing short of phenomenal! Patti and Nancy were so…read moreaccommodating and expressed such generosity. We will certainly be coming back and recommending this location to our friends and family! We purchased some beautiful earrings that we cannot wait to wear. We highly recommend shopping here!

This is a beautiful store. With that being said, my husband and I just attempted to purchase a…read morelarge, framed painting of a sea turtle. The painting was gorgeous and we were wanting it for our home. When we asked the lady at the counter if they shipped, she asked what we were talking about. We explained we wanted to purchase the painting and ship it home as we were flying out early tomorrow morning. She said no they would not ship it for us because it might cost too much.. We were willing to pay for it to be shipped home. She told us we could buy it and take it to the post office or Fed Wx ourselves. Since this was near 7 pm, we knew this would not even be feasible since we fly out at 8 am. I cannot imagine a store in a tourist area which does not offer shipping. We have traveled all over the world and this is the first time this has happened to us. If you want something small, shop away. However, if your eye is on something large and expensive, go somewhere else who offer shipping on such things.

Love this place. Pretty clean and great costumer service! Ms. Gloria really knew what she was doing…read moreand has very great recommendations!

As I walked to the register, I noticed seven employees just standing around doing nothing, while a…read moreline of customers waited without being helped. One employee mentioned that the manager, Susie, had been yelling at them all day and was very unprofessional. Susie then rolled her eyes at everyone and shouted that it wasn't her fault.

Moved to Florida and wanted a coastal vibe for our decor. Great decor! Wonderfully, helpful staff!…read more I love shopping here!

Found my dream couch thanks to Amy Jo. Had no idea what I was lookin for and she introduced me to…read morethe most comfortable, gorgeous couch that doesn't absorb liquid thanks to this magical crypton material. She poured a pop on the couch and it didn't absorb!! They delivered the couch the next day and it wouldn't fit in any of my building's elevators. I was afraid I'd have to return it. The delivery guys left. Then an hour later Amy Jo called me and said they were coming back with a their guy and we're gonna carry this massive sectional couch up 12 flights of stairs for me!! Best Xmas ever. I cried and tipped them well for their superior service and amazing kindness. Love this store and the service!! There's so much more I want to buy there. Will be back soon.