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    Vafai Davood MD

    5.0 (1 review)

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    8 years ago

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    Desert Hematology-Oncology Medical Group

    Desert Hematology-Oncology Medical Group

    2.8
    (16 reviews)
    2.5 mi

    From beginning to end each of the employees were courteous, friendly and they all had a smile on…read moretheir face and a hello!!

    Unprofessional front desk staff- they are unprofessional- the front desk staff are unhelpful and…read moreincompetent. I had to cancel/reschedule an appointment and they passed my call around to voice mail since they were 'too busy' to be able to allow a nurse to pick up to arrange rescheduling. And despite numerous messages left by me, they ignored my request to call me back to reschedule. I left clear unambiguous messages with my name, phone # and date of birth- the date and time of appointment I needed to reshedule. All the information they could possibly need and after multiple calls by me, then never returned my call. So, since I've done my part, my only alternative is to just not show up for that appointment, and if they try to charge me for a missed appointment they will find themselves waiting a long time for payment which willl never come, and if they want to discharge me as a patient that's also fine as there are other plenty of other local physicians who I can see. But that's no way to run a medical practicec. I'm just so tired of the lack of professionalism and customer service in every aspect of our lives- and its mostly due to trump- that there are no longer any consequences for poor behavior- he has normalized that and its seeped into every aspect of our lives and other people have adopted that behavior to be their own way of operating. Customer service in America has dwindled to the customer is never right- the opposite of that we were led to believe.

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    Vafai Davood MD - oncologist - Updated June 2026

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