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Vaid Ken, MD

2.0 (8 reviews)
Closed • 9:00 am - 5:00 pm

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Eye surgery

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Hamel Paul

Hamel Paul

3.0(2 reviews)
1.2 mi

Pearl Vision and Dr. Paul V. Hamel are working the system and I will never go back to either one…read moreagain, just on principle! I went to Peal Vision/Dr. Hamel in February 2016 as I usually did in the beginning of the year for my glasses/contacts/exam. In years past I never had vision insurance, so I just paid out of pocket, but as of 1/1/16 I had vision insurance, wohoo! My first issue is when I went to use my vision insurance the sales associates were telling me that I didn't have those benefits available, that EyeMed didn't cover that etc. Since I am in charge of the employee benefits at my work and I was the one who researched and spoke with the new vision carrier, I knew otherwise. So I left there with only my exam and ordered my contacts. I went somewhere else to use my frame allowance, which went through the insurance no problem, btw. So a few weeks later I received my explanation of benefits from my vision insurance, no issues there. Then a few weeks after that I received an explanation of benefits from my health insurance carrier. It was for an eye exam that I supposedly had in March with Dr. Hamel, NEVER HAPPENED! Pearl Vision/Dr. Hamel submitted a claim to my health insurance (because they pay for an eye exam once every two years) after my vision insurance had already paid them for the exam in late February. Timing is not just coincidence, my vision insurance cut them a check on 2/26/16 and a claim was submitted for a fictitious exam the first week in March!?!?! I reached out to Dr. Hamel's office and they referred me to the Pearl Vision billing office. I spoke with someone in their billing office in April, who told me that the double billing of the exam was an error and would be reversed. I gave them some time to process the reversal at the end of June checked my claims with both carriers, NO REVERSAL. So I called and left a message at the billing office @ Pearl Vision on 6/21/16, they never called me back. Funny though...I called my insurance carrier and filled them in on the issue and surprise Pearl Vision/Dr. Hamel is going to actually process the reversal of the claim, shocking since the carriers can dump providers for things like this. I will never go back to Dr. Hamel or Pearl Vision ever again. Just another example of how the health industry in America is screwed up! I bet Dr.'s get away with this crap everyday and we pay the price in increased insurance premiums!

I highly recommend Dr. Paul Hamel he has given me great eye care and eye glass prescriptions over…read morethe years, he truly is the best! He is a super nice guy who cares very much about his patients. Thank you Dr. Hamel for everything. Denise B.

Vaid Ken, MD - opthamalogists - Updated June 2026

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