Love the super-focused nature of the owner. He did a tune up for my old Fiji road bike and had her…read morein optimal, road-ready shape in a day. Very reasonable prices. He eye-balled the bike and gave me a quote after I told him what the issues were, and even though he put new brake cables in and did a bit more service than I had originally expected, the price hadn't budged. Highly recommend.

Bought an e bike. Had it assembled. Ready overnight at a reasonable cost. Gave me a few tips on…read moreMaintenece etc. Would recommend People's Bike personalized prompt service. Plan to use again.

Bikeway made it easy and fun for me to shop for a new gravel bike. I started at the Wappinger's…read morestore, where George was very helpful at showing me several options at my size and budget. The stock was more limited than I hoped, but given my budget of about $2000 and shortages of materials, it's unlikely any bike store would have more than a few choices for me. George then checked the stock at other Bikeway locations and found an option he felt confident I would like. He called Ethan at the Montgomery location and had them hold the bike for me to try. Ethan was friendly, helpful, and didn't make me feel pressured to buy something out of my budget. I loved the bike that was put on hold for me. The shop was busy but I felt I had lots of personalized attention and service. The team set up the handlebars and seat so it would be comfy for me to ride. They even swapped out the pedals to my preferred option and added a water bottle cage for no cost! Overall, really great experience for someone who's pretty new to biking. I will be back for accessories, tune-ups, and future bike purchases. Thank you, Bikeway!

Sadly, I can not rely on Bikeway off 17k as my LBS…read more I took my old hoopdie to get a tune up. Staff who received my was very friendly. I said I wanted the bare minimum just to make my bike safe and was quoted at $55 for a tune up and $8/tube front and back. I asked if he thought my tires needed to be replaced and he implied he did not think so and the mechanic would check them out. I then requested to be notified if anything was discovered. As I was handing my bike off, I felt the saddle slide back and forth on the rails. I said, "Oh this has been slipping - will you ask the mechanic to check that out?" He implied it was not a problem and I was told something like 10-14 days. No biggie - it's my cheapo. I was notified the bike was ready (well before 10 days - a pleasant surprise) by text saying I could pick it up and the total was $114. Since it was a text I figured I'd inquire about the amount when I went to pick it up. When I arrived and was handed the bike back, I asked how we got to our final number and was told it was for the "nimbus" and then about the formerly undisclosed fee to replace a tube (in addition to the cost of the tube), and that I got a good deal because usually the tune up is $75... but I have a single speed. I quickly determined the Nimbus is the name of the nice quality front tire they put on without informing me. As I was handed the bike, the saddle slid back and forth - an original issue. I asked why it had not been addressed and was told "it's not on the work order" with a shrug. He then politely informed me "maybe it's old" and that they, right there at the bike shop, could sell me a new seat post or a new saddle (starting at about $35!) By now I was getting a bit steamed under my mask, if you know what I mean, and decided to get rolled on this one, having endured such apparent disinterest for helping me in any substantial way. When I got home I noticed my right pedal had a broken section (cheap pedals for cheap bike and I'm sure I did not notice previously because I hadn't been using the bike for a few years). So I'm left with some questions. What business changes the terms of service without informing the customer before proceeding and sells them a product prior to consent? What mechanic works on a bike and does not note: An old chain (I asked for the bike to be "safe" And suspect an old chain is the reason it keeps jumping off the sprocket); A partially broken pedal on the drive side; and A saddle that is not clamped down by the saddle clamp, and therefore slides freely back and forth whenever touched or ridden? I tested a fat bike on a past visit. I bought some pedals for my mountain bike and was given a set screw for my clipless pedal cleats gratis from the congenial staff. My honest take is Bikeway is a place to purchase some top-tier fat bikes, road bikes, mountain bikes. They have a slew of multi-thousand dollar options for you. If you require the service of a local bike shop employing one or more bike mechanics who service bicycles AND happens to sell them as well, you'll want to take a ride somewhere else. Oh, I just fixed my saddle clamp, prompting me to write this review. It took twenty seconds labor, a pair of robopliers, a hammer and the big rock in the yard. I just wish I had $114 to add some tools to my budding bike tool box.

Awful Experience -- Stay Away from This Bike Shop…read more I've tried to give this place the benefit of the doubt, but after multiple bad experiences, I'm done. The co-founder -- who seems to be the face of the business -- is consistently rude, dismissive, and lacks basic customer service skills. Today was the final straw. I came to pick up my bike after clearly telling their service rep I'd be in on Wednesday or Thursday. Instead of being helpful, I was met with attitude for not "calling ahead." I'm sorry, but I gave a window -- and you're closed Sunday -- so maybe don't take it out on your customers. Previously, she left me standing outside even though it was one minute before opening. Another time, she snapped at me for wanting to load my bike into the car before paying -- as if helping a customer ensure the product fits isn't part of the job. And when I finally spoke up about how I've been treated over the years, she literally told me she didn't like my tone. Not professional. Not acceptable. If you value good service, skip this place. Anyone know a better bike shop in Westchester? I'm in Ossining -- happy to drive 15-20 minutes for respectful, reliable service. Thanks in advance -- and seriously, avoid this shop if you don't want your day ruined. Look at this biz owner's response. This is how they treat customers. She basically told me she does not like my voice. Like how I speak. ___________________________________________ Owner's response below blaming me for getting g yelled at for not calling in advance. -after I told their service provider I would be in Wednesday or Thursday to bike up my bike. See blow folks. Unfortunately, the biz owner's response is consistent with the kind of dismissive attitude I've experienced in person. I stand by my review and hope other customers take note.

Went for a tune up; best $ I've invested in a long time. I have been a bit negligent and was…read moreseriously overdue. As soon as I brought it in, they immediately identified an uneven saddle that I hadn't realized (which turned out to be a cracked rail) in addition to a badly worn chain (which I did suspect). The tune up including replacing the chain & saddle were completed so quickly that I was able to pick up the bike the very next day! Very happy, rides as if new, and now have a place I trust for future work.

Great place with the snowboarding things you need. First snowboard shop I went to did not have a…read moresharpening kit, but this location had multiple options onsite. Very friendly staff!

The staff was very helpful and got me set up with new skis, boots, bindings and poles. They had a…read moregreat selection of equipment.

I have to recommend Springtown Cycles on Springtown Rd. I was out for a ride on the (wonderful)…read moreRail-Trail and my front fender lost a screw. Made a hideous noise as it rubbed on the front tire. Just then I reached Springtown Road, saw a sign for their shop--just a few hundred yards away--and upon arrival they fixed me right up. No charge, good humor and great chat. Both father and son were nice, knowledgable and sent us on our way fixed up and fine in minutes.

Great experience - seamless, proactive, helpful. Located right by the main trails so you don't need…read moreto take the bikes anywhere in a car. Couldn't ask for more. Thanks Craig!

Paul that works in Bikeway was so helpful! I told him I haven't been on a bike in quite some time,…read moreand he couldn't be more patient. We went outside and because of the helpful tips he gave me I'm now completely comfortable with riding!! I'm so happy !! Thank you again and I highly recommend this place!

Great staff, very patient, took their time and answered all of our questions when purchasing…read moremountain bikes, definitely recommend them for any biking needs!

Bikeway is a solid bike shop and I wouldn't hesitate to return for any repairs…read more The staff is friendly enough to greet you when you walk in, but won't follow you around asking you a hundred questions. I needed repairs on my bike, so I came by on a random weekend and the staff gave me no issues. They were upfront about the price, and potential work it needed. They said they would call me to let me know if anything beyond what I approved needed to be done. I had no appointment, but they texted me within a few days to say that the work had been done and my bike was ready for pick up. They were able to repair my bike without having the replace any parts, and they just charged me for the labor (which was a very fair rate). Overall a very smooth experience. I watched the staff interact with regulars, and it seems like they have a solid customer base. I especially appreciated the transparency on pricing, and not pressuring me to do more work than I needed, or pushing a new bike for a sale.

Ask for Mike !!!! Had a unresolved problem with my bike ( that i paid for) but had to fly to…read moreflorida to take care of a sick mother Aside from Mike's vast knowledge of bikes, he was empathic and very very helpful to my situation He and his team took care of my bike and i'm a loyal follower and-very thankful BIKEWAY ALL THE WAY These guys are unbeatable

New space for Danny's ! Brought my recumbent trike in for a 'tune up'…read moretoday. Since it had unfortunately sat out in the elements for over a year, it needs some TLC and 'restoration'. Danny's new 'digs' are down the street from their previous location. This one is in the same 'strip' as CVS Mohegan Lake. Clean, spacious, well organized. I'll post back once I have my trike back. *Of note*- this location is closed on Mondays, (like many/most bike shops) but during the season it's open 11-5 on Sundays.

The worst! I brought them my Specialized Turbo Levo e-bike, it wouldn't boot up and they had it a…read moreweek. When I picked it up they said it was fine so I brought it home and it wouldn't boot up....again so I brought it back and picked it up AGAIN! Once again it didn't work but yet, they still insisted that nothing was wrong with it and the "tech" there, Charlie, had the ever living b***s to argue with me. He argued with me! I ended up calling Specialized's customer service and the regional sales guy went and picked it up and brought it somewhere else. It turns out that Charlie isn't certified to work on my bike. The guy doesn't know what a short is. Doh! Incompetent Poor and rude customer service A no go.

We went in a group of 3 to the West Cornwall location for ebike rentals. We loved every minute of…read morethe experience. The customer service was excellent. She took her time fitting us to the bike, explaining how they worked and the route and allowing us to test ride. The rental for two hours was $60 per person or half day (4 hours) for $70 per person. We enjoyed the quiet ride along Housatonic river. The roads the route was along had very little traffic. We saw many people walking. We also got to enjoy the covered bridge and the bridge on Water street as well as the waterfalls. It was just saw a lovely day. 10/10 recommend this rental location and the scenic route.

Well worth the trip from NYC to buy two ebikes!!! They carry inventory of a several manufacturers…read morein different sizes, so my husband and I were able to try several bikes to check which bike had the right fit for us. They are also around the corner from a hill, so we were able to test how the bikes felt and performed on an incline. The staff and owners were extremely knowledgeable. They went above and beyond. (We spent 3 hours there testing bikes.)