The service here was great. My kids were looking for a beginner board, and the staff went above and beyond to explain the sport, the different types of boards, and what equipment would be best for them. What I appreciated most was the attention they gave us. We never felt rushed or pressured to buy something. They genuinely wanted to make sure my kids had the right setup. I would definitely recommend them. read more

Big thanks to the Val Surf Staff for making us feel welcome as a family. We came in looking for snowboard boots late in the season and they spent time and really gave good knowledge in fitting. Even though selection was limited late season, we'll definitely be back. read more

The service at this Val Surf was exceptional. I went in to tune up a couple snowboards before the season started, and right off the bat I was greeted with a warm welcome front the girl working the register. I then found an employee and asked about tuning my boards. He was very nice and professional and said to go ahead and bring em' to the shop counter. Which I did. To keep this review somewhat short, the 3 employees that helped me were friendly, professional and knowledgeable. The price was fair, I ended up paying less than I thought I was. Thank you Cody, Sylus, and Kevin. read more

Super friendly service , nice to find everything I need in one spot. East parking and fair prices too. read more

Came in right when they opened the other day looking for some help with getting a new skateboard (I'm a beginner, but the Amazon one I had wasn't cutting it). Jimmy (I believe his name was) was fantastic -- a really chill guy, very knowledgable, and just overall so willing to help. I've been nervous going to skate shops as a beginner and a woman in her 30s about feeling intimidated, but he was so kind and I will definitely be returning! read more

Great place for snowboard rentals and snowboard maintenance when I bought one. You have to do your research prior to buying certain items but there are a great variety of selections. Customer service representatives are helpful and knowledgeable about there assigned products. read more

Charles, the manager on duty today had wonderful customer service. Very professional and was very accommodating for my issue. Highly recommend shopping at the store!!! read more

Greats selection of Billabong for women and kids. I took off a star because they had a water leak and I stepped in it and my socks got wet. They didn't offer me socks. read more

Easy and easy out. I brought my skis to them for a wax and sharpen and they did a great job for a reasonable price.

The customer service at this store is absolutely top-notch. All of the employees were friendly and helpful. Alec was extremely knowledgeable, helpful, and patient. We don't know anything about snowboarding, but wanted to buy bindings and a helmet for or son. Alec gave us terrific options and thoroughly explained the differences and gave us great information. Thank you, Alec! read more

Alec and the rest of the employees were really awesome! They were very personable, and you can tell they genuinely love skateboarding and snowboarding. I'm new to snowboarding and didn't know much, but Alec took the time to fit me into a great boot the day before my trip to Mammoth. I'll definitely be back for more gear in the future! :) read more

service is amazing. the young staff is super attentive and super sweet. i will say i had the chance to meet and talk to ellie and she is such a sweet heart and is always super happy to help. keep it up val! read more

My son had some questions about a skateboard and the staff was very helpful. My son had been there on a previous occasions with some friends. He did not yet have a skateboard. Now I don't know if it is a common practice, and I don't want to get anyone in trouble. But I understand they keep some skateboards or decks and sell very cheap, if not give them away. On this occasion they had a board that needed a part that would cost about 2.00. They asked my son if he had 2.00. He did. They added the part to the board and made sure ecerything was tight, and my son had a skateboard. Now, the wheels had a lot of wear and the deck wasn't in great condition. But it was in my opinion, safe to use for him to learn how to ride a skateboard. I am grateful and appreciative this employee offered to help a kid that was interested in skateboarding and helped him along. As my son progresses in his ability in skateboarding, I will be returning to Val Surf to buy a new board for my son and any accessories and / or parts. This is how old school businesses used to treat their customers and make them want to come back. In reality, ensure a return customer. It shows they take an interest in their customers and recycle products that have been left by a previous owner of a board because they upgraded and bought a new one. read more

1st time here, drop off snow boards and received a phone call to pick up boards before 6pm because they were closing till further notice. Called to confirm and they said boards had not been waxed and needed to be picked up right away. We were about 2hrs alway and they said if they weren't picked up today they didn't know when they would be picked up , they were also going to give me a refund because boards weren't waxed. Receive another phone call 1hr later that they were closing at 3pm . When I got to pick up boards they said that they had been waxed in the morning but they didn't seem like they were .. I'm so disappointed with this place for such a huge inconvenience they had me go threw. read more

Longboarding has been my hobby for years and this Val Surf is my go-to for picking up new board equipment. Youre not going to find better boards or a more knowledgeable staff in the Santa Clarita Valley. Everyone is friendly and will be real with you about your expectations. Charles helped me buy this gorgeous Sector 9 board and answered every question I had. Highly recommended. Avoid the competitors. read more

Val Surf - New sector 9 board purchased today. - Ski & Snowboard Shops Near Me - Valencia, California

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My daughter is very into skateboarding and I know nothing about it and was nervous to go into a skate/surf type of shop. The customer service is great and now we go there all the time. read more

I can't get over the excellent service we received at Val Surf from Anna. My teen kids and I went to learn about wetsuits and she was incredibly knowledgeable, helpful and friendly. She had so much information about sizing, brands and thickness of wetsuits that we left with no questions unanswered. Please give a big gold star to Anna! Thank you! read more

Have not been to a Val surf in years. Was so excited to visit again and get a new board. Charles was super helpful and knowledgeable. I've been out of the game for a while so it was nice to see someone who was up to date and a friendly salesperson. store. Definitely pick up your next board here. read more

Val Surf - Old school but still good. Blind. - Ski & Snowboard Shops Near Me - Valencia, California

For the holidays, my job site signed up for Adopt A Family. The father of our family recently became disabled and they have been unable to make ends meet. When the 13 year old of the family requested a skateboard for Christmas I knew I needed to find something special. I grew up in the SF Valley and have been to the Valley Village Shop in my teens and always had great experiences. Today's visit at this location did not disappoint. Matt C. was very engaging, kind, friendly, knowledgeable, and patient. I felt like I was talking to a friend. He walked me through the whole process of putting together a custom board. I was very happy with the end product! I'm excited knowing that this kid will get to open his gift and see this board for Christmas. Thanks Matt read more

Place has everything you need for surfing, skating and snowboarding. Place has some qualified people for each action sport.

Super helpful, and good quality boards. Manager was attentive and gracious in helping my daughter find the right fitting board. Will definitely come back here again. read more

Went in to buy my first skateboard in like 10 years. Staff was awesome and super helpful. Friendly and nice to talk to about skateboarding! Board selection was limited, but mostly because they're selling decks like crazy! read more

Came to get a skateboard for my Great Grandson. Neither of us know anything about skateboards. We were helped by Mateo. He was GREAT!!! We are great fans of Mateo and Val Surf read more

Went in for skateboards today with my partner and brother. Charles and Josh were awesome and so helpful! Definitely will be back in the future! Thank you guys for your help today! read more

Exceptional people and exceptional products. Moreover they are providing outstanding services for Santa Clarita and Valencia. I recently bought two beautiful skateboards for my 10 year old son and 7 year old daughter. My kids quickly learned how to ride and started enjoying outdoors with their skateboards. When we had a minor issue with one of the parts they offered easily free replacement that made my son very happy. Val Surf has also good variety of products with reasonable prices. Thank you all again! read more

Just purchased a new custom skateboard for my son and I've been out of the skateboarding game for a few decades. Lucas I think his name was in the skateboard department helped us build his first board was beyond helpful and hooked it up for us. He did such a great setup that I'll actually be back to purchase a custom board to ride with my son. Update: Went back the next day and purchased another custom board and Charlie hooked it up. My son and I are happy with our new skateboards. read more

If i could give them no stars i would!! Valencia has terrible customer service! You have a bunch of young adults/ teens that work there. They don't seem like they know whats going on.. form a line here, form a line there! They are rude and unprofessional. I wouldn't shop there again. Especially to the girls working the register. Rude! read more

First time walking in this store. Had to get my girls some snow gear for their first time snowboarding. Great selection and sizes for kids. The rest of the store was great, wet suits, swim wear, boards, skate boards etc. most of their winter items were 20% off. Snow suit in pics were from amazon. Purchased the goggles, long sleeves, socks, and gloves at Val's. read more

Needed something I thought they would have, and they didn't disappoint. What a wide variety and selection. Keep up the good work.

The staff is the beat. Everyone is very helpful and I came back to exchange a pair of shoes for a larger size and the entire process took less than 5 minutes. Lots of cool gear too. I definitely recommend this place. read more

Took my girls here to get skateboards and helmets. The kids working there (sorry that I didn't get their names) were extremely knowledgeable, helpful and enthusiastic. I used to go to Val Surf almost 40 years ago in the valley. Great to see thatthat such a great operation is still around inspiring generations of kids to skate. Well back again for more help. Wheel bearings didn't do too well with the board flying into the pool. The great, helpful team here came through again. Hooking is up with bearings, etc. This time I made sure to get all their names: Charles, Serena, and Carson. Simply awesome! Thanks again. read more

Staff was not wearing masks during pandemic and As I walked around the store I wasn't asked if i needed help. Also the skate tech guy was rude. read more

Went into buy new boots and bindings. Didn't have my size in the boots that I wanted, So I went ahead and ordered them online and tried to purchase just the bindings from Vals Surf, they wouldn't sell me the bindings. They said that type of boot and binding came as a set but ordered the boots separately from REI. Which they didn't make me buy the bindings and boots as a set. Val Surf lost my business read more

Recently, I was looking for shoes for my son...he's got wide feet, so the only thing that fits him well are DC's. Picture this...I walk into the ValSurf store after doing some much needed toy shopping down the lane and go to the shoe section where there are four guys standing around chatting about their new boards, how hot its been lately and how great the beach would be today. Seeing as it was the middle of the day, in the middle of the week I didn't think I would have trouble getting service. However, I WAS WRONG. The guys chatting didn't work there and the only person I could find was camped out at the cash wrap talking on the phone for a good ten minutes. When I approached her for help with shoes, she said she'd be a minute... I unfortunately, left without any shoes or any service... read more

What a great experience. I needed a real skateboard for my first-timer, 12-year-old niece's birthday. They had a great selection of all things needed to build her the perfect board. Best of all, Carson was there to guide me through each step of the process. I've been out of the game for 30+ years, so his patience and guidance were key. It was much appreciated and I'll definitely be back. read more

I've been to this location a few times and they have a nice collection of just about anything snow, surf, skate, shoes, clothes you'd be looking for...except that is for toddlers. I needed a toddler pair of snowboard pants for my son and they only had kids sizes. :-( The service was pretty friendly in that slacker/stoner sorta way. It wasn't a total bust - I did get him a pair of gloves for a reasonable price. read more

My boyfriend and I come here almost every week because of how amazing the customer service is! They have a great selection of products and even if they don't they go out of their way to call another store to have the product shipped to their store! Huge shoutout to Carson, Charles and Alec for all their input and great recommendations! They go above and beyond with their customer service and we go back just for the customer service we get each and every time we are in there! I feel that every time we come in Carson and Charles will always greet us with a welcoming smile! I feel that they know the product they are selling very well and share their experiences! Shoutout to Alec, for giving my boyfriend great service with the different snowboards! He answered all the questions my boyfriend had and took away any confusion! Also the cashier Joslyn is very helpful and makes the checkout nice and fast! If there was anyway I could've put 10 out of 5 stars for this location I would have!!! read more

Great place for awesome t-shirts. Lots oc selections on clothing and surf boards. Use to come here back in the 80s and glad they are still arounf read more

You can buy all the gear online but you will never have the extraordinary service you'll get from visiting the store. Yesterday, at the North Hollywood location, Kyle spent almost two hours helping me with snowboard gear, trying to find boots to fit my new bindings and old board. Without his expertise, I wouldn't be on the slopes this weekend. Mike had given the same help to my daughter last week. We love these guys! read more

We visit LA about once a year and every time come to Val Surf for something skateboard related for my son. This time he got a new deck and grip tape for Christmas, but something strange happened when he put his trex together and we couldn't get the screw out (really strange... we all worked on it for a long time each and couldn't figure out why the screw wouldn't come out.). So we took it back to Val Surf hoping they could lead us in the right direction. They were extremely patient and 2 people worked with the board until they were able to solve the problem. Unfortunately it involved making quite a while in the new deck so they offered us a brand new deck and grip tape for only the cost of the tape!!!! I was amazed and my son was beyond thrilled!! We will be continuing to come back every time we are in LA to say hello to Justin. read more