My mom and I went in to look at some backpacks for me and Jeremy approached us and got me fitted. He was very helpful and explained all the options thoroughly. I came out of there with a ton of knowledge that will help me decide which backpack I'm going to go with. Thanks Jeremy read more

Dropped by briefly since my bf wanted to try on some shoes for hiking. Never been in this store in my life since it's not my kinda thing and really had no reason. Pretty cool store and the older guy working the shoe department was VERY knowledgeable, it was very impressive. He made sure to measure your feet and gave you instructions on their little hiking/rock area to test your shoes so that you get the perfect fit. He also told us about the big upcoming sale that they have every year so my bf definitely took advantage of that! IG: @ammysalamii read more

REI - Inside IG: @ammysalamii - Bikes Near Me - Northridge, California

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horrible service. went in to buy a camping cot and wasn't helped. my wife asked someone about them and all she said they are over by the camping stuff. then i went to the front asked for help and she called someone to come over and no one showed up waited about 10 min to long. this is the reason i dont shop at rei rather give my business to someone else . maybe this is why business are laying people off since the employees in store dont want to help so customers get upset and rather order online read more

Great place in the Devonshire Reseda plaza for all your outdoor needs. Whether you are going hiking, biking, running, camping etc, they have all you need. I usually come here for stuff I need for my races and they definitely do not disappoint in quality. Ample gels for long distance running and they also have Goodr sunglasses, which are top notch for outdoor races. Service is always great and if you become a member, you get discounts and other benefits. Plus they always sell stuff for a good cause, so you feel good as you spend. read more

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Another great visit to the bike shop. This time, Kevin worked on my bike. He's a machine! The turnaround time was supposed to be 2 to 3 days and he got it done in one and did a fantastic job. Big thanks to Kevin and REI for keeping me rolling. read more

REI - Bikes Near Me - Northridge, California

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Great location with so much in stock. Employees were so informative and knew all of their products made it so easy to find what we needed Will definitely be back read more

Love REI! I get my camping, running, and biking supplies from REI. I especially like their bike service bc of the member discounts. For gears, I appreciate their return policy. I once got an REI brand hiking boot and after wearing it once, I needed to return it because shape of the boot gave me blisters through my socks. When i returned it, I was told that they keep track of how often something is returned. And I was one is many who returned that specific shoe so they ended up pulling it off the shelf. This just goes to show that they operate with integrity and stand by the products they sell. read more

REI - Ski and snowboard service menu - Bikes Near Me - Northridge, California

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I purchased a pair of HOKA shoes from the REI store in Northridge. At the time of purchase, the staff strongly encouraged me to buy an REI membership and clearly told me that if the product had any problem within one year, I could return it for a full refund. After experiencing a problem with the shoes, I returned to the store expecting REI to honor what they promised. Instead, the store manager, Peter, refused to accept the return, despite the shoes having a legitimate issue and despite the membership guarantees that were explained to me at the time of sale. This experience makes it very clear that REI's "one-year membership guarantee" is misleading and unreliable. What was presented as a benefit turned out to be meaningless when I actually needed it. I feel deceived and misled. This kind of practice damages customer trust and reflects very poorly on store management. Be careful before purchasing an REI membership or relying on their return promises. Based on my experience, the guarantee is not honored consistently, and customers may end up feeling scammed. read more

Curtis went above and beyond when he helped us hook a bike rack onto our car last summer. HUGE THANKS to Curtis!

It's great stuff for camping, excursions, or any trip, really. Everything is great, great customer service, and an awesome amount of parking. Yes, items can be pricey but also they are good quality, ask them for information on their warranty. Become a member, you won't regret it! read more

I've been shopping here for over a quarter century. These days, the store is just too expensive for me. I go to Big 5 for anything I used to get at REI. I mostly use REI for bike repair services. The store is still great and the service too. I don't want to strike down the few brick and mortal stores left. And it is a beautifully organized store with a great selection. But something has definitely changed in the past 25 years. Just not the same for me anymore. read more

I had the best customer service today at REI. I want to give Asher, Yuriko, and Wendy a shout out of superb service in helping me find a few things in the store. They took their time and did not rush me. This type of customer service reminds me I need to come in more often. read more

Everyone is amazing and professional and knowledgeable!! You MUST go before anywhere else for anything outdoors!

I purchased a yeti cooler on Monday May 18th with their Memorial Day 20% off coupon. Upon inspection, I noticed the glossy surface on the top of the cooler had some light scuff marks but I found these scuff marks to be on all the Ridgeline Roadie coolers they had on display so I chose the least blemished one and mentioned to the employee who unlocked the cooler for me that it seemed to be inevitable that the cooler would mark on the glossy edges. After purchasing the cooler, I placed the receipt inside then placed the cooler inside a perfectly sized cardboard box I had on hand and kept it in my car for safe keeping. Yesterday an Igloo iceless cooler I had been looking for popped up on Facebook Marketplace so I purchased it. I decided to return my yeti cooler today, May 22nd. I drove up to the store, took the yeti cooler out of the cardboard box I had stored it in and walked straight to the register to return it. I was asked if the cooler had been used at which point I said it was unused. The sales representative, Cassidy, looked at me with raised eyebrows. She said it was ok if it was used it will only affect how the return is processed. I repeated it was unused. I said I literally had it in my car since date of purchase and walked it back into the store. She looked at the slight scuffs on the top and said it looked used. I repeated it has never been used. She proceeded processing the return on the computer and placing some sort of return tag on the cooler. She never said another word until saying the amount of my return and handing me my receipt. The exchange turned very awkward. I felt very put off and so bothered by Cassidy's accusation and body language. I left the store and called the store manager, Wendy, immediately to inform her of the exchange, noting that I did not appreciate the accusation and explained that if the condition of the item I was returning (new or used) had no bearing on whether the item was eligible for a refund then on what grounds would I be inclinded to say something other than the truth. Wendy informed me some customers are afraid to tell them an item is used when returning items. Wendy apologized for the exchange I had with Cassidy and said she would talk to her about her customer service. I thanked Wendy and carried on about my day. I have loved REI for decades but I'm highly put off at the moment and not sure when or if I'll return to this location near my home anytime soon. read more

This was me and my boyfriend's first time inside a REI and we were looking to purchase one item in particular. The store is fairly large (two stories) and very well organized. Our poor experience began when we were checking out. The cashier was initially friendly, but became very pushy about signing us up for their membership. No matter how many times we said no, he kept asking, which unnecessarily extended our time at the register (which made sense why the line was long and slow). When he finally realized we weren't going to sign up, he continued pressing us for a reason why despite all the benefits included. It was honestly very annoying and could've been entirely avoided had he accepted our refusal from the start. Because of how aggressively they push the membership, I would recommend avoiding going into the store and ordering online instead. read more

Have to give a shout-out about Dave. - very professional about choosing the right type of e-bike. I love biking in Venice Beach but also stay on mountainous area , and biking on hills when going back to home can be exhausting. The store choosing the associate based on him also being an avid camper and biker is impressive. - advised the correct type of bikes , equipment and other gears which later were verified as well. I'm also a member of this store if it also helps. read more

This is one of the best REI locations/ branches. It has a great selection of outdoor items and seems to have everything I need whenever I need it (hiking shoes, sleeping bags, lanterns). There are no lines to get in. There are barely any lines for check out. There are no crowds. Great people. Large parking spaces. read more

I love this REI branch. The staff has always been well-informed and courteous. They usually have a good variety of camping gear. A good number of what I own of camping/travel/picnic gear comes from this sore. Prices range from mid to high but considering the quality of what you buy, I have no complaints. read more

Customer service or lack thereof!!! Went in looking at e-bike and kept walking around not seeing anyone to talk to, could not find price on anything, no information, after about 10 minutes saw an employee and he said it was his department and they where really short staffed. I ended up walking out and probably will not return read more

It's getting cold and chilly again so I needed to fetch some light jackets and pants to keep me comfortable while at work. REI offers a variety of sports apparels, camping equipments, RV accessories and travel needs. Visiting REI made me feel like a kid in a candy store, I wanted to bring everything home and enjoy them all. I love their collection of winter apparels like jackets, so I got me one of those Smartwool jacket and Kuhl Renegade pants. This jacket was lightweight and very comfortable. I also picked up the merino wool thermals which were not only comfortable but also fashionable and light. The KuHl pants were perfect for the attire and comfort was the appropriate name of these pants, too. At REI, you can feast yourself with a variety of high-quality tools and equipment for your journeys, anywhere. In all, the staff has excellent customer service, they are kind, friendly and very knowledgeable about their products. They welcome you with their smiles and respectfully allow you to decide what you wish to purchase, in the process. Where else do you go for your needs, RIE is a place where you earn money while shopping and also benefit from their profit sharing component of business. read more

REI surpassed expectations during my first venture there. Even though I don't identify as outdoorsy, browsing through every product kept me engaged. Their expertise extends from hiking gear to camping and bikes. My initial reason for walking into the store was to check out their bikes for my son. It turns out that they have their own brand, which is pretty cool, and if you're a member, you receive additional discounts. The staff was incredibly friendly and helpful; They informed of us a Memorial Day sale which I am definitely coming back for. I caught my eyes on their Yeti Coolers, camping chairs and snacks. I could spend forever in there. read more

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This places policies make no sense! I use my wife's REI membership whenever I shop here (she doesn't shop here anymore) and we received the money back like we have every year and for some reason they won't let me use because the account is not in my name. Just a cheap way to try and force married people to have individual memberships to make more money. read more

I've been shopping here since my high school days, which was, well, quite a while ago. When they still had the rock wall as you entered. Feels smaller now and certainly not one of the largest (feeling?) REI's, but the staff has always been friendly and helpful. Our most recent visit was to the bike shop for a possible extension of my youngest's co-op bike. We were educated on the safer reasons for not trying to eek another year of life out of it, which was sound reasoning. In the end we would have bought an upgrade, well, except they didn't have any. Looking around the new bikes were scarce so we ultimately left empty handed. We previously bought a few bikes when living in Maine and that store's inventory was huge!! Either way, I always enjoy visiting REI- to reinvigorate my outdoor spirit and remind me why I used to rock climb. The smell of rock shoes nearly "roped" me in again. Until next time. read more

The employee in the shoe department is a credit to this store. He really takes the time, measured my feet, listened to what I was looking for and helped me find a great pair of Hoka Cliftons. I remember he helped me the last time I came in looking for hiking boots and that visit was great as well. I would definitely come here for my tennis shoes and outdoor shoe needs again and again. read more

They are great and organized. I was able to make the purchase online and able to pick up at the store with minimal waiting in line. I like that they ask for the confirmation email as well as for ID for verification. When browsing the store, they had some shoes on sale. I received excellent customer service from the gentleman that was in the shoe department. Even though I asked for a specific shoe size, he still asked if he could measure my feet for shoe size. This was far better service than most of all of other stores nearby. Plenty of parking, in a plaza with several other businesses. Overall I will return to this location. Convenient, and excellent staff that actually know what they are doing. read more

I stopped by this REI store while my wife was studying on the outdoor seating area near Paris Baguette. I wanted to see what items they had here and also what was on sale. When I walked in a worker greeted me, I was surprise that this store is 2 floors. On the second floor it's mostly shoes and attires stuff. The bottom floor has more items like bikes, coolers, watches, clothing and etc. The store looks bigger inside and it's very welcoming. The store is kind of like a hidden gem inside this plaza. read more

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I went to both the Northridge store and the store in Woodland Hills. I was just trying to get my skis put together, correctly and for a good price. At both stores seemed like a hassle one couldn't do it, the other one quoted me a price that was twice as much as what I ended up getting it done at a actual ski shop. Which I thought it was gonna be just the opposite that it would be cheaper at the big Box store. I've always loved REI for their hard to find equipment for backpacking and such, but don't go here for Ski stuff, they made me feel like I was asking for a miracle not a simple, Ski package put together. Not the place I remember from the past. With all the sports stores that have closed, you'd think they would adopt a better ski supply.And service company, that could compete. read more

This REI is a smaller location however their employees sure do know what they are doing! Parking is readily available. We came to find new running shoes and we got lucky to have Emily help us. She did something no other REI employee had done prior which was measure his foot. She gave us a few shoe recommendations based on the arch of the foot and what my husband stated was his desires. He purchased a pair of Hoka and he is extremely excited to go out for a run! read more

REI - New pair of Hoka - Bikes Near Me - Northridge, California

I was underwhelmed by the customer service here. My boyfriend and I were not greeted when we arrived, and it wasn't until we were in the store for sometime that either of us were approached by anyone to see if we needed any assistance finding anything. We were searching for water shoes, and hiking/river shoes for our upcoming trip to Hawaii. There are quite few sections here, based on your outdoor activity needs, and if you lack experience with identifying different shoes, clothing, items for the right activity, you will need assistance. Unfortunately they did not have any Women's sizes for the Teva sandal that I was hoping to try on and possibly purchase, and their water shoe selection was scarce. The lack of customer service solidified that any purchases I do decide to make would be online. I took a few photos of some items that I might need to research for later. I'm not sure that I'll be returning to this particular location. read more

REI - Bikes Near Me - Northridge, California

For years, I've been patronizing small independent Valley bike repair shops with the belief they would be cheaper and do decent work. Wrong! I've experienced sloppy gear adjustments, squeaky brake pads, and an improperly sized chain. The final straw was a Granada Hills shop that gave me attitude to replace a tube that they had just installed (defective valve stem). I can't remember the last time I've had to argue with a repair guy over something so dinky. Last week I had a flat and decided to try REI. They were cheaper than the small shops I've used with prices clearly stated. They also discovered the flat tire's tube was too small which may have contributed to the problem. Per their advice, I replaced my aging tires with new ones (including properly fitting tubes at no cost). With tax, it came to $170 which is a fair price. Their technician, Wendy, also went beyond the call of duty, cleaning up my chain and making some minor tweaks. So impressed with REI! I learned my lesson. read more

Helpful and friendly staff. Good selection. It is one of the last places that isn't "corporate ", so far. Hope it can stay that way. read more

I visited the Northridge location, and an employee named Marty, who was working in the shoe department, made a racial "ICE" joke. As a paying customer who comes to REI frequently and as a member, I am extremely disappointed. This type of comment is unacceptable and does not align with the values I expect from REI. All other staff have been helpful. read more

Yesterday was my first time in REI. I wanted to buy good walking shoes since I've had issues with my knee. Everyone was so friendly and very helpful. Peter in the shoe department definitely helped me select the perfect walking shoes so I can resume my daily walks. The prices were reasonable. And...we even got a 30% off coupon for our next purchase. I also signed up for the rewards program read more

Great selection of outdoor activities supplies, for camping, hiking, climbing, biking, kayaking. Service is top notch, they know their stuff. Get outdoors!! read more

Had a real bad experience at this location! Management really needs to look into who they put in charge of customer service. Fran who is at the front register has awful service and should not be helping customers. She's not welcoming when you walk in, acts like you're bothering her. When she hears you have a return, oh boy...She's so rude and condescending, needs a big time attitude adjustment! I will never ever return to this store again! read more

Everytime I go to this REI, I am always greeted and asked if I need any help at all. The service is great here and there is a wide variety of clothing, equipment, and gear. You can always find something special in the clearance section, but what they have on shelf is good quality too. I recently got my skis waxed here for free and they do a great job at it. I enjoy just looking around when I enter REI, but end up buying at least 1-2 items when I leave. If you are looking for camping equipment, clothing, snow gear, etc., check REI out! read more

Great customer service. Came by twice in the past two weeks. Once, to search for new hiking shoes. And again, to pick the right insoles. Each time, the staff was very patient and helpful. They made buying insoles easy. None of the demo items worked for me (Superfeet are too hard on my arches). They let me open a couple boxes of other brands from the shelves until I found the perfect fit. They do have limited stock right now (due to pandemic disruptions and increased demand for outdoor goods) but their website offers free shipping. I found a pair of hiking shoes that I really liked and just ordered them online. I had to order twice since the first pair was too big. Luckily, you can return online items at their stores which is what I did. Overall, REI is a really great company. They have a lifetime membership with discounts. They really stand behind their products with an excellent return policy (which includes used items if you're really unsatisfied). It's there to help people find the best products for them so please don't abuse it. It's also easy to make returns at any store, regardless of where the item was purchased (online, by phone, or at any other store location). Additionally, the company is known to treat its employees really well. Skip Amazon, at least for your outdoor needs. As far as convenience goes, REI is totally comparable. They have great discounts (the hiking shoes I bought were on sale at REI and full price on Amazon). Their return policy is better and they care more about your satisfaction. read more

CURTIS is the man! I got a bike seat post stuck inside the mental tube of my bike and hadn't been able to ride it. Took it to another bike shop and they weren't able to get it out. Took it to Curtis at the Northridge REI bike shop and within 15 minutes, he had it out and installed a new bike seat for me!!! If you need any bike help at all, this is the place and Curtis in the guy! Thank you, for all of your help! read more

I've had nothing but the best of experiences with this location. From just overall atmosphere & cleanliness, to inventory, to an incredibly friendly and helpful staff, this location has it all. It's one of those stores where I will just roam around to take it all in & wonder about all the possibilities their inventory has for whomever buys them. It's just a fun shopping experience. I just want to spend some extra time on the staff though. As mentioned before, they're nothing short of the best. They treat me & every other customer based on my observance as if they were your friend & not just a customer. You can really tell that everyone working there loves the outdoors & wants to share their love with everyone they can. It just doesn't feel like they're seeing their time there as a job. And I appreciate that. In all, I know prices can be a bit higher at a store like REI, but the great experience I know I am going to get while there makes me more prone to shop here than a cheaper store. read more

they completely RUINED my day. order completely messed up after I've been waiting for my order for weeks! extremely upset and crying. please do better read more