Friendly knowledgeable and all around helpful. They took care of my bike and sold me a nice helmet. Highly recommend!!

Mark was very helpful in finding the right part to fix my son's e-bike. Great shop and service! Thank you!

Got a helmet here today. Dude that helped me out was knowledgeable and offered sound advice on the kinda gear I needed without making things too complicated I left with a helmet that has this dope a$$ tech called "mips" that basically lets the helmet rotate over your brain instead of delivering the impact directly to your head in the case of a collision that isn't necessarily direct. (Which is most mountain biking collisions.) I wasn't intending to buy a helmet of this quality and I watched YouTube video in the science behind this technology and was pleasantly surprised that I made a purchase in the highest safety range available at an affordable price. FYI their price was like $30 below Amazon for this helmet. Thanks bro read more

Bicycle John's - MIPS helmet - Bikes Near Me - Canyon Country, California

Everyone is friendly and knowledgeable! Theo was very helpful explaining my bike to me and had my bikes ready to pickup when promised.Thanks David Fenstemaker read more

I brought my old bike in hoping they could fix my brakes. They were pretty pessimistic about it as the bike is 20 years old. But $70 later and they git my brakes back to perfect function!! Well done John's team!! read more

Not a great experience. I needed a child's bike assembled. I called 3 bike stores and they all quoted the same price, but I went with Bicycle John's because Mark was so nice on the phone. The bike was supposed to be done on Friday but when I called on Sunday they had not even started yet. But he said he would do it now and I could pick it up in 2 hours. OK no problem it's the holidays and they are probably busy. Then I get a call saying that even though it's a new bike, the tube on the tire is not holding air so they would have to charge me for a new tube and labor. OK seems strange but things happen and I need the bike working so again no problem--I'm trusting them. Then when I go to pick up the bike, the charge for the basic assembly was higher than the quoted price. When I questioned this, I was told the owner must have raised the prices and they were not aware. Now, you would think a good store would honor the quoted price and Mark even suggested that maybe they could lower the labor charge for the new tube but the person at the register said no; I would have to pay the entire amount which now makes me question everything. I would be curious to hear the owner's thoughts on this--hoping he will respond. read more

In terms of customer service and general service, I would give them 5 stars. The employees were great to talk to as someone new to town and were very inviting which is what I look for in a bike shop. What ultimately convinced me on the 2 stars was being baited on the price. I was quoted 110 dollars which included tune up along with shifter and brake housings and cables. I initially didn't want to go for a tune up because I literally wanted the housings and cables setup along with the front derailleur (then when I go back to whatever I'm from, I would get a tune up or take my time tuning up). I was convinced by one of the staffs when he said tune up included the labor cost to installation and adjustment which is a really easy sell for me. I even got a receipt that showed 110 dollars for the rough estimate and they would give me a heads up if they were going to change the price. A few days later, I go back to pick up my bike and bam im charged 128 dollars. 18 dollars isn't a big deal it's just I was never warned or given a heads up plus they didn't completely change my shifter housing which is another sourness on top of it UGH. I'm used to paying 150 for tune up so 128 isn't bad it's just I would love a heads up and to be upfront about the price. I hate to be petty but it really sour my experience. Now how was the service? GREAT! which is all the more why the 2 stars sucks to give. Honestly, I didn't expect a tune up to really tune up my road bike as I bought it second handed and thought it was already tuned up. I highly recommend it as long as they're transparent with the pricing. read more

They are always really helpful at this store. The person assisting me was very knowledgeable about eBikes (the reason I stopped in) and was able to show me other options besides what was in the store. read more

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Hello all , Just wanted to leave a post (not my usual policy as I believe excellent service is what the customer expects and is paying for). But Joe, Mark and team exceed my expectations every time I'm in the store . they're kind professional and clearly informative . Thank goodness Joe owns this location now as I was not a fan of the previous owner .... long story , too long and not relevant to this review . I have been an avid cyclist for 25 years (more passion that ability lol) . Joe and team worked with me to get the right bike and have supported my needs in every single way possible since the purchase . The team at this store treats me and any questions I have with a priority and clarity . They really believe and show the value of a happy customer with excellent after sales service and support . Great job guys !! You will be the first people I call every time I need anything bike related !! Jon read more

Mark is awesome ! Fixed my bent gear chassis in minutes, so I went on and had my wheels changed and pumped my lines within a half hour it was done. Great price too. read more

I liked this bicycle store until they charged me $50 for a part that goes for $10 in other places, unfortunately those other places were out of the part and like a moron I paid the $50. I can't recommend this place because of that and I will never shop there again! Check prices on-line before you consider setting foot in this place. read more

had an incredibly disappointing and frustrating experience at John's Bike Shop. I had a nail in my Super73, and despite living just 3 miles away with no alternative transportation, they flatly refused to patch the tire, hiding behind concerns about warranties and profits. It was abundantly clear that their primary interest was money, not assisting someone in dire need. Adding insult to injury, they didn't even have the necessary tube in stock and insisted it would take a torturous 10 days to order. Now, I'm stuck dragging my heavy eBike 3 miserable miles home all because of their unhelpful attitude. Dealing with a bike shop that callously abandons customers in tough situations is beyond infuriating. Thanks for absolutely nothing, John's Bike Shop. read more

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They do a good job of getting you what you need. I have fixed several bikes here and bought my giant E-bike.

Best team/service ever! After doing extensive research and test riding, we were able to find the bikes we were looking for at affordable prices. This store has some of the most knowledgeable and sweetest guys! Thank you so much! read more

Bicycle John's - Bikes Near Me - Canyon Country, California

As always, friendly knowledgeable staff got my bike back to me well within the quoted time. Excellent service and value. read more

So I just took my ebike in to swap out the rear wheel, Kid said they don't work on my type of bike and recommended a different place. My bike was just here last week for an issue I had and they helped me out no problem. Not sure what's going on, maybe the son is taking over? Anyways it put a bad taste in my mouth, I literally called 2 days ago and said I'm bringing my bike back with all the replacement parts to do the job. They said ok, no problem or appointment necessary. Show up and they send me on my way? I'm pretty easy going butt this rubbed me the wrong way and I just walked out with my bike. read more

Our local bike shop always taking care of our service needs. Anything you need they have and they're right off the bike trail!

Great bike shop with honest and very knowledgeable staff. Mark is a great bike mechanic

Its long overdue that i recognize the above and beyond customer service and expertise of this shop under the management of Mike, for the years i have been going to this shop for my mtb needs and referred my family and friends due to the expertise of staff not to forget their quality products in store. A month ago i was looking for an entry level road bike for my daughter who just concluded her 525 miler charity ride on an old 650 B sized loaner bike because she is so petite. It's been months i couldn't find a bike her size is XXS . I was lucky enough to talk to Jeremy and told me that its very rare to find one with the current shortage in supply. He tried to look online to other stores available but we were out of luck and try next year... I couldn't wait and reward my daughter for her amazing feat and bravery in finishing her bucket list ( suffering Arthritis since she was 10 y/0). At any rate, cut the long story short i finally found this shop out of state who's got the XXS Liv Langma sitting there and was advised by Jeremy that I can have it shipped there even tho' i didn't buy it from them... they were so accommodating even tho' they are always busy to fit the bike for her....to date we are still awaiting for a shorter stem to really fit her better as recommended by Mark and Sinhue although there was a hiccup because my daughter was not in a best condition to finish the fitting.... They were so helpful and understanding that they re- schedule it! On the other hand picked up my newly tuned up Giant Advance trance ...did a night ride and whoaa...like spanking brand new ! Thank you Sinhue and Mark and all staff i shall see you again keep up the great work you guys are the best in the valley! read more

Excellent place for bike owners, repairs, and related bike stuff. The people are very friendly and they make sure your concerns are all solved and be safe on the roads. My favorite techs are Sinue(sp?) and Mark. read more

These guy know bicycles, I replaced two sets of tires on my road bikes. Always have parts in stock for my bikeVery good bike shop every time I have gone there they know their stuff. read more

Awesome shop! They have great customer service and I will definitely be back. They are friendly and very knowledgable about bikes. Thanks for a great experience! read more

What a joke! I ordered and paid for a new bike for My son a few weeks ago. Today I went to pick it up. Sign on the door said to wait outside and they will come get you. I stood in line for about 6min when some guy with his kid pulled up and just walked in the door. I was told by the older man working that he would be with me in a min...that turned into another 10min. When I was finally asked to come inside, I saw they had been helping the guy who cut in line!! WTF! To top it off, they couldn't find my order form, then when they figured it out...that older man was trying to sell my bike to the guy who cut in line! He tries telling me he was just fitting the kid for a bike, BS. I paid for that bike...it should not have been on the showroom floor with no sold sign. Horrible customer service. I would not recommend this place for anything. I get times are crazy. Had someone shown some kindness or apologized I would not be posting but I am very disappointed in how this was handled. No answer when I called. read more

This is the finest bicycle shop I have ever done business with. While not perfect, their mechanical work and advice has been pretty good. I really like their selection of bikes and accessories. I purchased 2 bikes here in 2013, a mountain and a road bike both by Giant, and an very pleased with the purchases. Bicycle Johns is very community-oriented, hosting rides and charitable events for the community. I highly recommend this shop for bicycle mechanical issues, need of a new bicycle or for the purchase of bicycle accessories. Also stop in to learn about the various "no drop" shop rides that Bicycle Johns supports for all level of riders. read more

Bicycle John's - Bicycle Johns Annual Holiday Charity Toy Ride December 2014 - Bikes Near Me - Canyon Country, California

Great staff. Great service. Restored my wife and my bikes. They were both in bad condition and they brought them back to life.

I appreciate the time Joe spent with me on my new road bike purchase. I am new to the road bike scene, and he took the extra time to educate me and answer my questions. Due to the service provided, I ended up spending way more than I had originally budgeted. I would highly recommend this bike shop! read more

I recently dropped off my new Giant bike for a minor repair (I broke a rear spoke). I'm not trying to sound braggy or douchey but I paid 5 G's for it so as you can imagine I care about it. Anyway, I dropped it off on a Sunday afternoon and was told it would be ready to get picked up that following Thursday. Thursday came and I called the shop around 2pm and spoke to Dom (mechanic) who said it would be ready around 4. Of course, I showed up at 3:55 and was told it wasn't ready. I sat in the shop for a half hour before Dom approached me again and said Giant sent the wrong spoke and he was unable to repair it. He would have to order the right part which would mean my bike would be ready to get picked up on Tuesday, 9 days after dropping it off. Tuesday, Wednesday and Thursday came with no part being delivered until late afternoon. I spoke to Dom on Thursday who said Giant must have been very busy and that's why the spoke was late but he promised me my bike would be ready to go before they closed on Thursday at 7pm. Before making another wasted drive I called on Thursday at 6:30 and was told that my bike was still not ready but it will be ready to go first thing on Friday. So Friday gets here and now the time of Bicycle Johns having my bike for a spoke repair is 12 days!!! I arrived in the shop super excited to see and ride my bike again. As it was taken off the repair shelf and presented to me I could tell there was some discomfort in the shop. Nobody was really saying much to me. I then heard Dom's voice come from the rear of the shop say "Hey man when I was switching out your tire someone must have thought it was trash and thrown it away but we threw another tire on there and it's a much better one" Ok... so now I am very frustrated, like WHAT?!?!? Who the heck throws away a perfectly good tire in a bike shop?!?! I was very upset that it took 12 days to repair my spoke and the new rear tire from my 5 thousand dollar bike was thrown out. I guess my frustration was visible because Dom said "Your bike is ready man, no charge." I was absolutely angry at that point, now I have two different tires on my new bike oh and I also forgot to mention that my frame just under my saddle was scratched. It's about a half inch deep scratch. Again, not happy! And I believe that's why they wanted me out of the shop in a hurry because I didn't notice the scratch until I got home. I've usually had good results with repairs and service at Bicycle John's but this last experience has left me with nothing but negative feelings for the shop. ****WARNING***** before you get a repair at Bicycle John's be sure to get an accurate estimated time of completion and cost and absolutely check your bike before walking out. You may have a different tire or a scratch or scratches. Thanks for reading. read more

What really distinguishes Bicycle John's is the great staff. They live and breathe bikes and are happy to help everyone, from total beginners to experienced riders. I haven't met all the staff, but Joe, Mark, and Jeremy have been great, and because of them I switched bike shops and bought my latest bike at Bicycle John's. It's great to have a bike shop of this level right here in the Santa Clarita Valley. read more

Bicycle Johns is the only shop in town who has touched my gravel bike. Their service is impeccable, their employees go 150% to make sure you are taken care of. I'm sure other shops are great too, but Bicycle Johns is always willing to get me on the road and fix up my bike quickly and with great service. Today I got a flat on the path a mile away, and got me serviced and back on the path in about a half hour. Mark and Sinuhe have empowered me to understand my bike better and how to maintain it. :) Thanks gang, you are the best!! read more

Wow, wow and another WOW! Thank you so much Bicycle John!!! The first Wow is for the incredilble service you provided to my wife over the phone before we committed to driving up to your store in Santa Clarita from San Diego. The second Wow is for waiting for us a little after hours because we were running late due to heavy traffic. The third Wow is for the incredilble product quality. My son's Talon 2 looks awesome and he's super excited to try it out. Thank you again for everything. We will be back soon for bikes for the rest of the family! read more

Great service clean store and the guys working the service center for bikes are amazing and friendly! Thank you again to Mark, you were great! read more

This store has the best, well-informed, and best staff around in the SCV! If you need a new bike, repairs, or gear, this is the place to go!

I recently bought a mountain bike for my boyfriend from here and he LOVES it. I went in a few weeks early to look at some options and Mike went above and beyond. My boyfriend is 6'6 so finding a bike that fits is not an easy task. Mike researched for a few days and called me back with options. I later came in with my boyfriend and Mark helped us decide on which bike was best for what we wanted and what I was looking to spend. We were in constant communication from beginning to end. Once the bike arrived Mark would adjust something and let my boyfriend ride it until he had adjusted it to perfection. At the end Mark noticed something strange about the bike and even though we didn't know any different he insisted on fixing it and making it perfect. My boyfriend absolutely loves this bike!! read more

Bicycle John's - Bikes Near Me - Canyon Country, California

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I just walked out of the store very happy. I waited two minutes outside according to the signs on the door for a staff member to help me. Told him that I needed two tires and tubes for the wheels I brought in. In 15 minutes, I'm out the door with my new tires and tubes. They even cleaned the rims, which is a professional touch. (Next time, I won't bring them in dirty) Glad I stopped by. Will be back again. read more

I was visiting my son from Pennsylvania and wanted to check out the bike trails near his house. The staff at Bicycle John's was friendly and helpful, even putting the bike in the trunk of my daughter in law's car for us. They gave me a map and some pointers. The trails are well marked so it was a good ride. Will rent again! read more

I took my self-assembled ebike there for check-up and asked them to keep note of any adjustments made. They did an awesome job and found quite a few adjustments to make my bike better than I had not spotted, including one case where I had misread the instructions and not noticed. I was served by Michael and he was very polite, professional and knowledgeable. Not cheap but great value for money and I most highly recommend them. read more

Came in with my wife to look for fork bike locks that fit into my Tacoma bed rails. I ended up buying two Yakima bike fork locks but was very impressed with the willingness of this place to let me brainstorm and assist with the best possible solution. I'm pretty sure my wife and I will start making this our go to place for bike needs. I'll be referring this place to my friends as well. read more

Brought my road bike in for a tune-up. Bike had 4000 miles on it since its last tune-up and when I got it back the bike rode like new ! They did have to replace the chain - but nothing done without my approval! Definitely going back. read more

Brought my Yeti SB150 in with a broken frame with a lifetime warranty. Mike handled everything for me. They contacted Yeti, sent pics, tore down bike, and built up new frame Yeti sent. I was expecting to be without my bike for 4-6 weeks. I had it back in 2 1/2 weeks. Very appreciative of their hard work and getting me back into the dirt as fast as they did. I recommend all bike repairs go through Bicycle Johns!!! read more

Bicycle John's - New frame 2 1/2 weeks later!!! - Bikes Near Me - Canyon Country, California

Even though they now have 5 locations it still has a mom and pop shop feel. I needed a tune up for my road bike asap and the time estimates at some of the other shops in town were a bit too close to my ride time but John's promised to finish within the time I needed. They were very professional and called to update me with additional kinks and fixes and for approval of additional work before they actually did the labor. John's delivered as promised and I'll definitely be visiting again in the future. read more