They go above and beyond . On time and able to accommodate my work schedule…read more Took the time to explain things .

Wanted to have my fireplace and chimney checked out before using this winter. Mark was right on…read moretime and showed me how to make sure the damper was working properly. It was actually off track. He also fixed my door frame that was loose. That was just the inside,he cleaned all the vines that had grown up to the top . I couldn't have been more pleased with the service. Now all I need is some good wood and some campfire roasting forks.

I had an amazing experience working with Joey. He was kind, informative, and prompt with replacing…read moremy chimney cap. I would recommend anyone in the area to call them for all their chimney needs!

Arrived early and with a great attitude. Work was quick, efficient and provided helpful tips. I…read moredefinitely recommend them to anyone needing chimney services.

These guys are amazing! I had a bat inside the house, which was terrifying. They were able to come…read moreout within about an hour to help. They walked around with me to show me the entry points, sealed off my attic, and came back multiple times to check on the progress. Bats are gone now and I feel safer. All of the guys who came out were kind and knowledgeable. I talked to some people afterward who said they had used this service before and also gave glowing reviews. Highly recommend!

Great customer service, detailed investigation for attic spaces, provide pictures with layman…read moreexplanations, good pricing.

Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.

I've used Gary twice now for my townhome and he delivers wonderful service every single time. He's…read morequick to respond and very reasonably priced; he often is available to the do the job the next day. He always lets you know what he plans on doing and keeps you informed about the job and how much it will cost. He pays attention to detail and suggests things to make sure the job is done the very best. I will most definitely be hiring him again!

Gary came and replaced bricks on our garage steps and did a thorough job. Matched new bricks as…read morebest he could to the old ones (over 20 years old) and they look almost the same. He also worked on filling a hole in the foundation brickwork and again, great job. I will definitely use his services again and highly recommend his work

I had my first Chimney Sweeping experience this morning with Jacksonville Chimney Sweeps…read more I had called them based on various reviews I had seen on other sites- it took about two days for the wife to return my call, but she was exceptionally apologetic, explaining how busy they have been and how she doesn't like to call people later in the evening. She was sweet and explained how I could check her husbands credentials online and even gave me an estimate over the phone based on my description of our fireplace. The fall seems like their busy season, so if you are able to be patient and recognize this is a husband/wife duo doing everything, it's well worth it in the end. When the guy (I THINK his name is Peter) arrived (on time), he went straight to work, but was friendly and approachable. He stayed for about an hour, giving me the do's and don'ts of fire starting, product buying and safety measures. He really knows his stuff and I didn't feel like he was (pardon the expression) blowing smoke up my a$$. He ended up charging me quite a bit less because our chute was clean and only needed to be inspected for safety. He also found a little lizard up there and sent him to safety outside. Based on their friendliness, promptness, cost and knowledge, I wouldn't hesitate to recommend this company to others. Hopefully they have the same positive experience.

I only gave one star because I had to give something. I scheduled an inspection of my fireplace and…read morehad to drive an hour to meet him at my new home and no one showed up or called me. I called like five times only to get a voice mail about cleaning Santa's chimney. I left a message and never heard a word back. I needed this inspection last minute to close on my home and he pushed it further back due to having to find someone else. This company is not worth your valuable time......He was the only one I could find that wasn't to busy to get it done the next day. I totally understand why now...:(

We were very impressed with the quality of service for our chimney sweep last year. They were so…read morekind and took time to explain how air moves through the chimney in detail, how things like open windows and flushing toilets can affect that. We had no idea about any of that since this is the first time we have had a fireplace, so we really appreciated the tips. It was very nice that they broke out all their different recommendations for repairs in writing and clearly outlined what was most critical and what could wait. Having that honesty is so important and definitely improves trust. They also were very communicative and easy to get in touch with. Thanks for the great job and looking forward to working with you again!

I was very happy with The Chimney Wizard. It was easy to schedule an appointment, and they…read moreconfirmed the appoint via DM and then via phone call as well. They arrived within the appointment window. They performed a thorough inspection, bringing attention to think I wasn't aware of and that could present a hazard to our well being. They made recommendations for repair and offered to estimate the work asap. I am very happy we went with the Chimney Wizard for our Chimney Sweep inspection!