Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.

We called for a technician to come out and look at our gas fireplace that was not working. We were…read morequoted $69 for the service fee. He came out and got the pilot light on and then spent no extra time to see if it would remain. We were then charged an additional $30 for him to do something that took 1 minute. Two days later the pilot light went out and it is still not working. I called to get a refund of $30 and then was quoted over a $1000 for them to fix it without them even looking at it again. Does not make sense to me!!! I would call somebody else.

VERY pleased with the professional and prompt service delivered by the Technician. He provided…read morecare, maintenance and possible future repair needs information. The Technician was knowledgeable and knows his craft. Anyone needing this kind of service needs to call Mr. Soot Chimney!!

Dani and Logan were amazing. They showed up on time, assessed the gas fireplace and showed me how…read moreto use it. They did a thorough check, and will replace the battery pack. They explained everything and answered a myriad of questions. They were so neat - everything vaccuumed, and they cleaned the gas fireplace glass. I've requested they both come to my next service call. I couldn't be happier.

This summer, I needed help resolving a propane gas line issue that had kept us from using our gas…read morelogs for years. I also wanted to have our chimney swept, and knew summer would be the ideal time to get quick service. After searching Google Maps to weed out fly-by-night companies, I found Mr. Smokestack--with an incredible 1,228 five-star reviews. Now I understand why. From the moment I called, the experience was seamless. CJ came out within a day or two, professionally assessed our situation, and gave us a quote for the chimney sweep. He also offered a ballpark idea of the gas line issue, noting that a technician would need to remove the logs to fully diagnose it. Once we realized our gas logs were over 20 years old, we decided to replace them--and CJ guided us through the process with ease. Within two days, we had selected a new fireplace insert, which was ordered and installed just weeks later. I opted to have the chimney swept and capped before the insert installation. Rodrigo, the lead technician, was outstanding--truly one of Mr. Smokestack's greatest assets. Logan assisted during one visit, and Dani during another. Rodrigo explained every step of the process, making me feel confident and cared for. He patiently walked us through the remote control features and helped us choose the best settings for daily use.I am 100% satisfied with both the installation and the product. Mr. Smokestack exceeded every expectation, and I now fully understand how they've earned such a stellar reputation. I cannot recommend them more highly!

Excellent service so far. He stated it will probably take 2-3 months to complete. Comes out most…read moreevery day to check traps and identify new trails. Great customer service!!!

Excellent customer service! I called Taylor concerning inspecting my fireplace chimney because I…read morewanted to take out the gas logs and have a real wood fire this Winter as we love to enjoy and it's therapeutic starring at a warm fire! Taylor's guys came right away, were very professional, accommodating, and extremely kind. I had Taylor come a few days later because the damper came of track. I texted him Sunday and he came with all the snow on the ground! I would highly recommend Taylor and his team. He's also a local good fellow from the area.

Great with communication came out and cleaned my chimney quickly and effectively at a very…read morereasonable price (compared to several others I checked). Did not try and sell me on any additional services or products. I will happily use this service again in the future.

I am a military vet and I spoke to the owner with 41 years of experience this morning. He is the…read moreabsolute BEST! He has assisted me greatly with many concerns I had concerning my chimney! He is very professional, knowledgeable, honest, courteous, etc., and the best I have ever dealt with in 5+ decades on earth. I would highly recommend you utilize him and his great company for all of your chimney needs from sweeps and cleaning to complete installations etc. Give him/them a call! Thanks again Chimney Wizard Sweeps. You are awesome!

I don't know what's going on on with this company. Are they still in business? I met the owner…read moreseemed like a great guy, was ready to accept his quote, but needed it reworked to include a small change --and never heard from him again. After multiple calls and texts I gave up. Like I said , he seemed like a great guy to do business with. Hope he's ok

The owner came to my home to inspect the fireplace/ chimney and cleaning, he send the immediate…read moreinspection report also, charged $235 but after, he said he will be sending me a quote for converting it to gas fireplace, but never sent any quote and never respond my texts . Updating my review: After days Owner sent me the quote , it is a long quote . Thank you.

Dave came to the rescue after another repair service flaked out on us. With just a few days to go…read morebefore closing, Dave was able to come in and get our gas log fireplace repaired and working beautifully. Thank you Dave!!

Dave was amazing, very knowledgeable, patient & honest. He was able to diagnose my gas fire place…read moreissue & walk me through the process of getting it up & going over the phone. I would highly recommend Classic Chimney to anyone looking to service or repair their fireplace.

Besides just fixing our problem, we got the most thorough and detailed analysis of the fire safety…read moreof our home. MarkG did a great job of showing us where we needed improvements on top of doing the most comprehensive cleaning and servicing we have ever received on our fireplace. I see no reason to ever use another service.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.