These guys are amazing! I had a bat inside the house, which was terrifying. They were able to come…read moreout within about an hour to help. They walked around with me to show me the entry points, sealed off my attic, and came back multiple times to check on the progress. Bats are gone now and I feel safer. All of the guys who came out were kind and knowledgeable. I talked to some people afterward who said they had used this service before and also gave glowing reviews. Highly recommend!

Great customer service, detailed investigation for attic spaces, provide pictures with layman…read moreexplanations, good pricing.

Trustworthy, honest and affordably priced. Very satisfied and will certainly recommend…read more Thank you for servicing our home and our sons.

Used these guys for years and they're always on time, efficient, knowledgeable and reasonableread more

They go above and beyond . On time and able to accommodate my work schedule…read more Took the time to explain things .

Wanted to have my fireplace and chimney checked out before using this winter. Mark was right on…read moretime and showed me how to make sure the damper was working properly. It was actually off track. He also fixed my door frame that was loose. That was just the inside,he cleaned all the vines that had grown up to the top . I couldn't have been more pleased with the service. Now all I need is some good wood and some campfire roasting forks.

I had an amazing experience working with Joey. He was kind, informative, and prompt with replacing…read moremy chimney cap. I would recommend anyone in the area to call them for all their chimney needs!

Arrived early and with a great attitude. Work was quick, efficient and provided helpful tips. I…read moredefinitely recommend them to anyone needing chimney services.

Hired this company to do a chimney sweep and move out inspection. Decided to go with this company…read morebecause the fee was almost half of all other companies in Jacksonville, and my husband and I are moving out of state in two weeks, and they could get the job done before then.. The employee who picked up the phone was rude and would talk over both my husband and I, every time we called, on multiple locations. I was able to ignore this and continue on with business though. Had the cleaning and inspection scheduled for Friday at 2pm. The guy never showed up or bothered calling... finally he called back on Saturday and the phone was really choppy, so we couldn't reschedule. On Monday, I was sitting in a chair (which happens to be located at my front door) and a white van pulls up and parks in my driveway. The van was advertising a tile and grout removal company, and since I hadn't called one for services I watched the van extra carefully. I looked down for a moment, and when I looked back up the van was backing out and had parked in the street in front of my house. He stayed there for less than a minute, and left. Next thing I know my husband calls me, and tells me the chimney sweep guy came by and that he says he 'knocked, but I didn't answer'. Look, if the company had something else to do at that time, they could've just called and rescheduled vice pulling this deceiving stunt. No one likes companies who lie!! He came back hours later and decided he was going to park on my grass, and pulled RIGHT up to the front door. ARE YOU KIDDING ME????? Some people may not be anal about their grass - but we are trying to rent our house out, and we sure as hell don't need this company destroying our property!!! When we asked him to move his van he seemed dumbfounded. REALLY? I didn't even trust this guy to be our house without supervision - I've never had this problem with any other company. When he finally finished the job (only took a few minutes) everything was fine. I just wanted him out!

I would say we had a rocky start. He was originally hired to inspect my chimney and when it was…read moretime to do the inspection, something came up multiple times. I end up moving out of state and trusting he would do the job, so I left the key with a neighbor. While waiting for him to inspect the chimney, the cleaning company flaked out on me. I can say in the end this company did save the day. They may not be on time, all the time however Chris said if he gives you his word, he will do it. His company end up doing my entire move out clean, carpets, and chimney inspection. I passed the first time. The only reason I'm giving 4 starts is due to the fact of punctuality and some business practices I don't agree with. But his work is above average.

Smoke Alert has been servicing our home for both chimney sweep and dryer vent cleaning for several…read moreyears. Recently, I called because our woodstove was not burning correctly. Dale came out and spent a couple of hours checking all possibilities, contacting the manufacturer, trying suggestions they gave him. He located the issue and ordered the needed part. He returned today to make the repairs and gave me directions on how to proceed. I am more than impressed with this company's expertise, professionalism and customer service.

They postpone my appointment time the day before, and then 30 minutes before the appointment 2-hour…read morewindow, they call to cancel saying their technician is sick. Seems like they don't have enough technicians. I made the appointment well in advance and I'm disappointed that they don't have a backup technician to fill in. Can't rate on their service but giving a one star for their lack of flexibility.

Keith is a DEDICATED and Rare Gem in this Art of Chimeny Repair. As a Realtor he has ALWAYS taken…read moreEXCELLENT care of my clients and he has personally repaired my Chimney!!!! I wish I could give him 10 Stars.....He has done work for me for over 14 YEARS......

Less than satisfied with services provided. Needed an initial inspection following home purchase…read more Setting appointment was easy. Rep showed 40 minutes early without notice. Inspection amounted to cell phone light being shinned into firebox, nothing more. My guess is that this guy never takes his ladder off the van.

In reality, 0 stars. Dude guaranteed me I would pass my move-out inspection. I didn't. Had to turn…read morein let's so I lost like $400 for my property manager to fix it themselves. Dude promised he would make it right. Didn't. Just took my money and ran. Now he's unresponsive. He will play the "old man" card. Business downright just sucks.

I don't know where to start. I wish I could give negative 3 stars, these guys owe me stars Haha,…read morebut seriously. I hired them when I PCSed and paid upfront. HUGE MISTAKE! I had to continuously call every day to get them to do their job and back their "pass inspection garauntee". The owner is irresponsible and unprofessional. After I hired him and told my realtor, she was pissed to say the least. She'd delt with them in the past and knew the headache that was ahead. They charged us an extra $25 and didn't tell us or explain it, they took 2 weeks to do a 1 day job. And even after they finished, they took another week to drop off they key so the inspection could be done. All the while I'm still paying rent and utilities. Not only did they never apologize or compensate for the delay, the guy actually tried to justify the wrong that that were causing on a daily basis. I broke my window and got a replacement for it. They actually TOOK MY NEW WINDOW AND REPLACED IT WITH AN OLD DIRTY PIECE OF CRAP! I hope this guy realizes how luckey he is to own a legit business and overcomes his flaws to become great. They have the potential. But as it stands, he's a terrible leader and as a result has an incompetent crew. Save yourself the grey hairs, DO NOT give "his master's" your money.