In the many years since my first review, I have been an ADT customer at 3 different properties. CA…read moreSecurity Pro continues to be top notch in all things, from communication to install and support. ADT continues to be a superior product, and they have kept up with the times. The new app and home features are outstanding. As an insurance agent, I will shout from the rooftops that an alarm system is a great deterrent that provides peace of mind, and often times a discount on a homeowners insurance policy. When I refer Kyle to my clients, he is very responsive. Sometimes we are on a short timeline, and I know we can always count on Kyle to get on it quickly. I trust him, and his team, completely.

We needed to set up an alarm system at the request from our insurance company. We called ADT and…read morewere lucky enough to reach Kyle which was very helpful and friendly. He set us up with a tech named Mario. Mario was very friendly and knowledgeable about the system and very patient with us. We highly recommend Kyle and Marlio. We would give them 10 stars if we could. George F

Eyal and Ernesto are honest, reliable, and caring professionals who made sure our security needs…read morewere met to the utmost quality. We inherited a complex system, but Eyal made sure that we could work with the system instead of replacing the entire thing (like most national companies had suggested). He took matters into his own hands to resolve issues that stemmed in the process of making the system our own and treated our case with attention and urgency. Ernesto was also a phenomenal tech and took detailed steps to ensure that our security system was up and running smoothly. At a time when many companies cut corners and try to upsell customers, Eyal is a breath of fresh air. We would heartily suggest working with Protection Now to everyone!

Eyal with Protection Now did an outstanding job installing a camera security system at my parents'…read morehouse. After my father passed away, my mom, my brother, and his family were the only ones remaining in the home, so getting the security system installed gave us much-needed peace of mind. Eyal was patient, understanding, and sensitive during a very emotional time for our family. He was professional, respectful, and made sure everything was done right. I highly recommend Eyal and Protection Now.

THIRD REQUEST SECOND…read moreREQUEST Giovanni Feretti, Per rules of Small Claims Court, I am to request satisfaction from you prior to filing a Small Claims case against you and your company(ies). I request a full refund of $4,892.00 which is the amount paid to you and Higher End Security. After this amount is refunded in full and clears your bank, you may remove your equipment from my house. You have had more than ample time to rectify the underperforming system you installed. I will resend this email a few times and will then prepare paperwork for filing with the Court. ****************** Giovanni, Wondering status of the below? I'm still unable to access cameras remotely and unable to play back recordings. These recordings have the potential to assist my local police department. Please advise ASAP. Thank you. Sent from my iPhone On Mar 8, 2019, at 5:36 PM, Rodrigo Rodriguez rodrigo14n@hotmail.com wrote: Can do a remote login later tonight if that works? Go onto the app store and download teamviewer quick support. Once installed open the app and send me your ID. From: Robin Luttge robinluttge@yahoo.com Sent: Friday, March 8, 2019 9:33:58 AM To: Rodrigo Rodriguez Cc: Giovanni Feretti Subject: Re: Screenshot 2019-03-04 at 11.53.09 AM What was the situation when he "authorized" the visit?? I have no security system. It has not functioned properly since install on October 1, 2018. Terrible businessman, Giovanni. Kind of a ripoff, actually. Rodrigo, when would you propose the remote phone login? I'm working all day, FYI. Thank you, Rodrigo. On Mar 7, 2019, at 9:37 PM, Rodrigo Rodriguez rodrigo14n@hotmail.com wrote Hello Robin Unfortunately Gio has brought to light his financial situation and is unable to pay for me to go and do the on-site visit. So as soon as he is able to pay for me to go out and do the on-site I will let you know. Sorry for the delay. If you like we can try to do a remote login to your laptop to see if system is online and check all settings. Also we can login remotely to your phone and see what is going on. Please let me know if you would like to try the remote login on your phone and laptop. Thanks. From: Rodrigo Rodriguez rodrigo14n@hotmail.com Sent: Tuesday, March 5, 2019 8:09:08 AM To: Robin Luttge Subject: Re: Screenshot 2019-03-04 at 11.53.09 AM Sounds good see you then. From: Robin Luttge robinluttge@yahoo.com Sent: Tuesday, March 5, 2019 7:59:02 AM To: Rodrigo Rodriguez Subject: Re: Screenshot 2019-03-04 at 11.53.09 AM Rodrigo, I accept and confirm the appointment. I will see you on Saturday, 3/9, between 8:00am and 9:00am. Thank you. Sent from my iPhone On Mar 4, 2019, at 8:28 PM, Rodrigo Rodriguez rodrigo14n@hotmail.com wrote: Hi there. Gio has approved a onsite visit. The earliest I am available is this sat from a time slot of 8am to 9am. Let me know if that works. From: Robin Luttge robinluttge@yahoo.com Sent: Monday, March 4, 2019 11:55:58 AM To: rodrigo14n@hotmail.com Subject: Screenshot 2019-03-04 at 11.53.09 AM Please schedule tech visit. This is a $5K failure at this point. I don't want to take legal action. I just want everything I paid for. Thank you. Image-1.jpg Sent from my iPhone

Giovanni is a true professional Knows the products and…read moretailors the system for your needs. Honest and reliable. Follows up on all requests and delivers what he promises Service is great and everyone at the call center is polite and responsive

Brian is the owner provides awesome customer service. We been using Pro-Tech the last 5 years for…read moreour home alarm, video security camera, and Ethernet wiring.

Pro-techs is one of the few companies we could find that installs 3rd party cameras. We bought…read moreReolink wireless solar cameras for our community outdoor spaces to save on installation costs, and Brian and his team set them up easily. I deducted a star since I felt the sales rep wasted our time (it was very difficult to try to politely end the video call with him) by trying to tell us that consumer-grade cameras weren't going to meet our needs and he tried to upsell us by showing an unrealistic simulation of how fuzzy the images would look compared to their systems he wanted us to buy. Brian wasn't able to get one of our pre-existing wired professional camera system to work, and he dropped communication and delayed appointments by months several times while this was all happening, but I appreciate that he didn't charge us for this, so I'm just adding this as an FYI.

We had a power outage and our cameras have stopped recording. I have been trying to coordinate a…read moreservice call with them through their extended warranty and have had no luck for 10 days now. I had a phone call with one tech who logged on to my computer remotely, then figured out that they could not fix the problem. Now I am waiting for a physical person to show up, after being promised that, and they have not scheduled anyone and I have not gotten any response to my email. We spoke on Thursday, they said "We will try and have someone out tomorrow". It's now Wednesday and radio silence.

I asked this company to check the defunct HD on my relatively new CCTV. They said they don't work…read moreon systems they didn't install. They said they would sell me a new system. The cost for a new system was in the thousands. I called a computer repair company in Walnut Creek. They replaced the defective CCTV HD with a much greater capacity industrial quality CCTV HD in a matter of minutes! Cost of the industrial quality CCTV HD (4 times larger capacity than the original HD) was $150.00!!! Works great !!!

I'm sorry for responding so late. Here's a good spot for lunch and great wine tasting with mom…read more The Oak Farm Vineyard.

Service is worthless. Try another alarm company. ADT has totally changed from what it use to be and…read moreisn't worth subscribing to. lf you're in the Bay Area, try Bay Alarm. They have a long standing positive reputation. I am very satisfied with them and have been using them for 3 years after dropping ADT.

Wow. Dan just came in and did some incredible and detailed work at our single family home to help…read morelevel up the wifi speed with two Cat6 ethernet cables - one to the living room and one into the abyss that was my garage (where I work.) When he came, he did a thorough assessment of our options based on what we had available (checked the attic in our main home and our garage attic), provided me a quote, and got the work done in two hours. He even pointed out some items in our attic that might need attention (a weak beam), and even engaged in some friendly conversation with my two year old that was wondering "What's he doing?" every 5 minutes. (Sorry if that slowed you down, Dan.) Bottom line: Dan's approach is genuine and authentic, and we highly recommend. The Saturday visit was not expected, but I'm actually looking forward to working on Monday. Thanks, Dan!

I recently called Dan to run a network cable from my garage into the house--a job the Xfinity…read moretechnicians completely refused to tackle. Dan was fantastic from start to finish. Not only did he do an exceptionally clean and professional job with the cabling, but he also provided some great, logical suggestions to optimize the setup. What really sets Dan apart is his willingness to go above and beyond. He didn't just stop at his assigned task; he troubleshot and connected an exterior cable that Xfinity should have handled in the first place, ensuring my internet was fully up and running before he left. I truly appreciate his expertise and work ethic. I wouldn't hesitate to work with him again in the future. Highly recommended!

Mike and team did an outstanding job wiring up our security cameras and internet routers in our…read morehome. They are very familiar with the ubiquiti systems, and did a very neat and professional-grade job! They routed all the cables via the attic and into my garage, where they wall-mounted my server cabinet too. All done at a reasonable price as well.

I can say without any reservation that Suntech is the best security company in the Bay Area, and…read moreI've consulted with nearly all of them. Mike and his team were absolutely incredible from start to finish while installing my full home NVR system. Suntech stands out above the rest with their unparalleled technical expertise and exceptional value for the quality delivered. When choosing a company for something as important as your family's safety, it's crucial to pick one that really understands the technology inside and out and how to optimally utilize it to secure your home. During my consultations with various security companies, I kept going back to Suntech because I just felt like Mike was the sharpest out of them all. He fully understood my situation and grasped the entire NVR ecosystem more fluently than all the others, and he has an excellent memory too! On top of that, I feel that Mike truly cares about his clients- he's not in the business only to make money, but rather to make a truly positive impact in his clients' lives. The actual installation went smoothly and it feels so much better knowing that my whole house is now covered both inside and out at every angle with 24/7 continuous surveillance. Having that peace of mind is priceless and I'm so thankful to Mike and the Suntech team for it!

Orkhan installed a full Ubiquiti network system in my home, including multiple Ubiquiti Access…read morePoints that provide excellent Wi-Fi coverage throughout the house. He also set up a complete surveillance system with Ubiquiti UniFi Protect Cameras, ensuring clear video quality and reliable monitoring. In addition, he installed a professional door access control system using Ubiquiti UniFi Access, allowing secure entry with key cards, PIN codes, and mobile access. He configured everything perfectly, including the network rack, patch panels, PoE switching, and cable management, making the entire setup clean and well-organized. Orkhan also handled the installation of the router, firewall configuration, and remote access setup, ensuring the system is secure and easy to manage. The work was done professionally, on time, and with great attention to detail. Everything is running smoothly, and I highly recommend Orkhan for any networking, security, or low-voltage installation projects.

Orkhan was great. I contacted 6 service professionals to hardwire our ADU. Orkhan was VERY…read moreresponsive and proactively communicative, which was the main reason why we went with him. He didn't try to upsell additional services and merely advised what he'd do to connect internet from our house to the ADU. I'd recommend him any time.

I have worked with Mark at Pacific Wired on several installations, and he is top notch. I had gone…read moredown a rabbit hole spending 10s of thousands of dollars on a complex installation that just didn't work right. Mark sorted everything out, and got everything working perfectly. When I have a problem, he is responsive, and helps me troubleshoot. Most importantly, he is fair and does not run up bills on hardware or installations without explaining everything in a thoughtful consultation. He will even test solutions first before having me commit to expensive installs. I have been burned working with more established "high end" installation shops where you just have to trust what the guys are telling you and then never hear from them again. Not with Pacific Wired. I would recommend them to anyone, and will not go anywhere else for home theater, Wi-Fi, or any other home tech needs.

I've found Chris and Jacob to be extremely responsive and knowledgeable. Most recently, both…read moreresponded in the early evening to help us solve an issue with Control4. Both were available via phone and text, and very friendly and familiar with their products. And importantly they both were instrumental in solving the issue (which was caused by another device, not the Control4). Ultimately, this is a level of customer service that we don't experience often. Top quality and as a result I'm happy to strongly recommend Pacific Wired!