The Security System that Richard and his team set-up is working well. They were really great to…read morework with and explained things as they went along. Thanks for all your help!

We hired this company for a lighting design and low-voltage specification package for a high-end…read morecustom home project and paid approximately $5,000 upfront, expecting a complete, buildable lighting plan our electrician could follow during construction. The primary reason we hired them was for guidance on LED strip lighting systems, transformer sizing and placement, wiring diagrams, wine cellar backlighting, stair lighting, under-cabinet lighting, ceiling details, niches, and other architectural lighting features throughout the home. Despite multiple follow-ups, onsite discussions, renderings, and repeated emails, we never received complete specifications for many of the most critical items needed to move construction forward. We repeatedly had to ask basic but essential questions such as: * which LED strips to use * which transformers were compatible * where transformers should be located * what the electrician should wire for * load calculations and system divisions These were not additional requests -- this was the core service we hired them for. The most frustrating part was the lack of urgency and accountability despite construction actively progressing onsite. Instead of simplifying the project, we were left researching products ourselves, coordinating missing technical information manually, and trying to avoid delays caused by incomplete documentation. Considering the amount paid and the level of follow-up required from our side, the engagement ultimately delivered very little practical value to the project. It genuinely felt like the $5,000 fee was largely wasted. For a company operating in the luxury residential space, this level of communication, coordination, and incomplete delivery is extremely disappointing. Based on our experience, I would not recommend this company for projects where responsiveness, technical detail, and timely execution actually matter.

Valley Home Theatre and Automation installed an automation, security system, and a home theatre in…read morea house we purchased. Glenn helped to design everything and even sketched out a tiered riser with lights in the stairs for our contractor to build in the home theater. The installation was professional and the system is operating well. Definitely recomend!

Back in 2011, when I was living in Brentwood, I spent over five figures setting up Control4 whole…read morehouse automation with VHT: stereo, TV, indoor/outdoor speakers multi zones, lights, thermostat, front door, etc,, That's when the "two Glens" were running the show. Come 2020 one of the Glen's retired and the other cut back. Peter was now "the face" of VHT. He was cool...until he wasn't. One day I called him about doing an adjustment to the Control4 system. It was a minor job. Instead of a "let's set something up," he gave me pushback, saying his tech lives in the Central Valley and that's a long ways from Brentwood, implying my job is too small to do. I was surprised. Distance was never an issue...until then. Now that I've moved to San Rafael, I'm going with a local installer. I wish VHT well; they've branched out to San Francisco and Cupertino. But I just got the feeling they didn't want my business anymore.

Do not hesitate. Full stop. Henry and his crew (shout out Ramon!) packed all my gear, set it up in…read morea new house, and attended to everything. I was super picky and he and his crew accommodated everything and the quote was the exact price I was charged. They answered all my dumb questions, explained all the options, and came back TWICE to tweak things I wanted. One of the best customer experiences I've had. Don't hesitate to hire these guys.

Super disappointed... we have used them before and were very happy. The quality is not the same…read more They came out today to mount a Samsung frame TV. The person said to make it easier he would need to drill some holes to help hide the wires. He asked if we had paint and said he could patch it. Next thing you know we have a 5"x5" hole in our fireplace along with holes in another wall. The patch was left unfinished. He said he had a paint brush initially and then later said he didn't. Pretty sure he was using a paper towel. Then told me I should paint it in an hour. Called their office and Nikki told me their team doesn't do paint or patching...ok. Why say you can? She couldn't tell me when someone would be back out and never called me back. So we have a mounted tv but now we need a professional painter to come fix the botched patch. Not to mention I spent 30 mins cleaning up after they left.

Worked with Saul and Sienna. What a great combo! Really…read moreknow their stuff. My husband was able to get exactly what he wanted.

We had a tough set up at our home that was over ten years old and in need of a real overhaul with…read moresome pretty complicated situations involved. Our first priority was a new TV and a new receiver and getting confirmation this team could do the work. Well, they can and not only can they do most anything you need, they do it with patience, lots of grace, a sense of humor, total dedication to perfection and without ripping you off. Once you start talking to the people who work here you will find that most of them have been there for over a decade and some of them have been there almost two decades and that's because they love what they do and it shows in every aspect of this process. We had an initial consultation which they credit back to you if you have the work done and then we made our choices with tons of guidance based on our budget and needs. The team came on the day of install and they were clean, professional, knowledgeable and just plain good guys. We had one little hiccup after they left and they immediately came back and fixed it. We started with Quincy in the store to pick out the TV and eventually started working with Alex for the entire set up and he sticks with you through everything until the very end, even follow ups. He's easy to get a hold of and responds directly. Lloyd came to do the once over for install and the guys who came to do the work were Desmond and Alan. I really can't recommend them enough and they made what we thought was going to be a difficult and hard experience something that we quite enjoyed and we are super happy with the end result. Here's hoping it lasts at least another ten years!

It's not often you come across someone in business who reminds you that basic human kindness still…read moreexists. Jake at Barker Tech did that for my wife and me. Our home has an older AV system installed years ago by another contractor. Over time, the system became outdated, complicated, and the contractor became harder to reach and increasingly expensive. My wife and I separated several years ago, but she still lives in the home and has always struggled with the universal remote and the setup's complexity. Recently, she called me in distress because she couldn't turn on the television in the living room. Under normal circumstances, that would be a small inconvenience. But my wife is currently battling stage-four ovarian cancer and only has a few months left. All she wanted was the simple comfort of sitting on the couch and watching TV. I called Jake and explained the situation. Without hesitation, he said he would come take a look. The next day, he and one of his technicians, Wilson, showed up and spent over an hour patiently troubleshooting the system until they got everything working again. When the work was finished, I asked what I owed him. Jake said there would be no charge given my wife's condition. I was honestly taken back. In a world where it often feels like everything is transactional, Jake chose compassion instead. This wasn't just good service, it was humanity, and I'll never forget that kindness. If you're looking for someone who truly cares about his clients and takes pride in his work, Barker Tech is the real deal.

I'm torn writing this because I honestly want to keep Barker Tech a secret so they're always…read moreavailable when I have an issue! But the work Jake has done is too good not to share. I previously used a big Bay Area AV/home automation company. I spent over six figures on the initial install when I was rebuilding my house, and after that, every "fix" cost thousands. They had me on a Savant system where even a simple upgrade--like adding a new Apple TV 4K--was quoted at $4,000 because I needed new video cards. I was tired of the "gatekeeping" and not being able to make simple changes myself. I hired Jake to fix the mess, and Barker Tech has been incredible. He didn't just patch things up. he completely updated my network and AV, removed the bloated Savant system, and simplified my entire home automation setup. The result? A system that is high-end, significantly more dependable and simple, I'm able to DIY some things and I don't need to worry about explaining to my wife why a simple change to the system costs more than our first car we bought. The responsiveness is what really sets them apart. I recently had a troubleshooting issue: Jake responded within 5 minutes and had it totally resolved in 15 minutes. Barker Tech feels "too good to be true" because the knowledge and attention to detail are world-class, but the prices are actually reasonable. If you're tired of being overcharged by the big firms, call Jake. (Just don't take up all his time!)

we have had considerable difficulty getting our Sonos system working properly. Ron came in,…read moreassessed the situation, and unraveled a complex mess of problems in the way our system had been put together. we are now the happy owners of a properly functioning Sonos system, and are listening to beautiful music. Ron is a natural problem-solver. Many thanks!

I've worked with First Reflection for almost a decade on home automation projects. Ron is a true…read moreprofessional and subject matter expert in the automation (excellent on Control 4) and audio/video field. The range of First Reflection to support minor service and maintenance requests to large systems projects makes them a standout and can endorse them with confidence!

This review relates to a project when business operated as All Video Solutions. In 2023 I placed…read morean order for TVs and internet in a backyard entertainment area. I was required to put down a deposit of $45,000. Internet wiring done. When it came time to install the TVs etc I learned the deposit was used elsewhere in the business. No materials were ordered and the company could not complete the project. I then engaged another company. To date (April 2026) I have not been able to get a refund. The owner Tom George is not truthful about the reasons for the delay. For months it was "funding coming and I'll pay you next week." Since October 2025 I have heard nothing from him and he does not respond to my texts any longer.

I contracted with Mark Benson and his team a year or so ago to install TVs, a while house wireless…read morenetwork, and surround sound in a few rooms. The consult and install were great. We couldn't be happier. Where things started to fall apart is when I needed to change things on my network. The customer service was horrible. It would take days to weeks to MONTHS to get a response. Incomplete responses at that. I called every number I had and spoke to anyone who would listen, even the owner Tom. Still no resolution. All I want to do is add and remove devices from my network. Simple stuff. Things that are basic with most modern networks, yet no one seems to know or care about solving my problem. The sad thing is that I'm a network professional and I gave specific instructions for what I needed hoping that if I walked them through it I could get what I needed. Still crickets. I had considered using them again to add more tech but not anymore. Sad that the support has put such a stain on the company.

All I can say is this is exactly what you expect from a business. Knowledge and the capability to…read moreexecute. I thought I could have done my sound system on my own but I'm so glad I hired John instead I'm not so foolish after all. I'm absolutely grateful to have had this project go so seamlessly.

John Dewey and HPAV is the best Audio/Video company I've ever worked with. After decades with…read moreanother AV company, I switched to HPAV . Why? Because John's knowledge, dependability and access are second to none. He's provided me with quality work and products and is on top of all technology industry trends. His calm, patient demeanor makes him a pleasure to work with. I give John and HPAV an 11out of 10 and unequivocally recommend him for any AV needs!!

We had a great first meeting and were waiting for a quote that never came. We were straight-up…read moreghosted. We reached out multiple times in a variety of ways and never heard back. We can only speculate that somehow our project needs were not big enough for them to want to work with us? We can't know what happened because they simply stopped communicating with us. Sad but true. For this reason, I have to say their business is not to be reccomended.

Wow just realized I never updated the review. After paying Cham to come out, and to come back, and…read moreto come back, and to come back...each time a new person who complain d bout the last persona work. I finally gave up and went with another service. He was great when it was new and a big bill. Not great when you need to get his worked fixed right.

Wanted to install unifi security cameras throughout our house so needed new Ethernet wired. The…read morescope was a laundry list of items: - 12 cameras (both indoor and outdoor) - added support for existing ring system alongside unifi camera system (so Ethernet wiring plus convenient 120v outlet near ceiling) - added new solar powered lighted house numbers - completely redone the network cabinet and made it clean and the wiring organization is on point. - repositioned security cameras to be more privacy centric - acted as a knowledgeable consultant on both wire organization, camera positioning, and has enough technical plasticity to understand what could be optimized from a visual and practical standpoint while completing the job on time - still maintained communications for additional troubleshooting In all the value I got from this company was immense and will use them again in the future for home audio entertainment and possibly other projects too.

We had done a full camera system upgrade with another vendor, but they weren't very motivated and…read moredidn't want to come back to finish the last camera. I found Alfredo on Yelp and reached out for help activating it. He was honest and upfront that he wasn't very familiar with our system but willing to give it a try. He came out, took the time to understand the setup, and got our newest camera working. Since the first experience was positive, we opted for Sight Pro for another job. Overall, we're pleased with the team.