Had some recent unusual problems with a new universal remote. The InVision Team continued to work with me despite my vocal frustrations and solved the problem. Great customer service. read more

My heartfelt thanks to Tim, Sean, and the awesome install team that made me look like a hero! They designed an elegant home control system for one of my boss's trophy properties that not only disappeared into the background like I didn't expect, but (far) more importantly is simple and intuitive enough for him to use by himself! To be honest he doesn't have to 'use' anything anymore, the house just knows - if you have yet to experience what is available now, you may be stunned. Bottom line is InVision was ALWAYS prompt and courteous from the very first contact, they truly listened to our needs and concerns, and just made the entire experience a constant positive! read more

If you are in the market for a smart house system or upgrade, then look no further. Sean, Scott, Paul and the whole team are awesome at their trade. Great communication....Depth of knowledge is cutting edge...service is of the best professional level imaginable. I will gladly be spending a great deal of time with them as we expand our smart home system. read more

We initially had issues with this company however once the owner was made aware of the my concerns he handled it quickly and rectified the situation immediately. read more

Definitely glad I got ahold of this company. Sean was very thorough in explaining the whole process on what I needed and or wanted but didn't try to upsell me on anything. Which is always a nice touch when dealing in home theaters. I've had most try to convince me of something I know I will NEVER need or use or know how to use it. I am not that technologically advanced. Sean was patient and was fast with his install. I had some quotes and bids that I thought were fair but when compared to Lamorinda Home Theater, were outrageous! I understand you pay for quality but when you are looking at double to triple the charge, its absurd! Sean is more than qualified. And Sean really loves what he does! You can tell in the way he explained everything. I've never seen so much passion. You guys are really missing out on quality service at a more than reasonable price. I think he should have charged me more for what I got. I can't say thank you enough! I will recommend you to everyone and all that I know! read more

Just called the business and was told Oakland was "out of their service area". So, not sure where all the reviews on Yelp from Oakland, or further environs, came from. I enquired as to why Oakland was out of their service area, and was I told "I do not know." Very disappointing. read more

I worked in the industry for years and can attest to the quality of work that these guys provide. If Glenn or Sean are involved in your install - you're in GREAT hands. Don't make the mistake of choosing the wrong shop - do it right. read more

They are the best, truly a professional organization! I highly recommend them for your next A/V project!

I called today for assistance with my home theater set up. I was told they do not work on customer equipment. Then I was informed they are booked into July. I want to use my equipment so we did not match. read more

I would highly recommend Ted. He recently setup our entertainment system and did a fantastic job. After coming out to our house and reviewing what we were hoping to have setup, he quickly told us of the possible options and gave us his recommendation. Ted is extremely knowledgeable and honest regarding what you need, as well as what you do not need. He was very honest in telling us where he thought we could save money, and also where he thought we should spend a little more to maintain a high quality system. He could not have been more responsive to our needs and took full ownership of our project. Ted was there every step of the way to make sure the system turned out perfectly. To reiterate, I would highly recommend Ted! read more

Ted set up our system in our new home. There was some things already in place. He came out and made suggestions. He gave us multiple options. I had just bought a few things, which he made it all work together well. It took 2 days. Everything works great. All his suggestions worked out great. What's more important is that even months after the installation he is still available anytime I call him with an issue. He's very knowledgeable and honest. He gave me a detailed line item of everything he was recommending. I looked each one up on amazon. His prices were only a bit more (on a couple of items, most were the same as Amazon). Initially I was going to order the receiver from Amazon. I'm glad I didn't make that mistake. The receiver wasn't working well, but since I purchased it from Ted he replaced. I didn't have to worry about returning it myself. Then having Ted come back....as you can imagine it would have been very inconvenient! Now I'm going to have Ted come expand my system. Update....I've needed Ted a couple of times since the installation and each time he has made time to come out quickly. Almost 2 years after initial installation I can still count on getting the same great customer service. If you read my other reviews you can see that most contractors have great customer service until they get your money. read more

This review is long overdue. We hired Ted to help us pick an entire media solution for our house. We have a fairly complicated setup with multiple zones, devices, etc. After listening to our needs, Ted picked out all the equipment we needed. I was most impressed with Ted & his helpler's installation expertise. They were meticulous and left everything spotless! The real kicker is the timeframe Ted did all this in. We were in a panic because house guests were arriving in 2 week's time and it was a holiday week to boot. Ted worked tirelessly to meet our crazy deadline and went above and beyond to make sure our media system was set up in time. Wow! Thank you Ted! read more

Ted helped us design and install a seriously incredible sound system for our house. We had a long list of demands, but Ted worked out a great system to make us happy. He helped us pick out speakers and components, sifting through the incredibly complicated world of stereo equipment for us, and we were confident in his suggestions because he's not working for a store selling this stuff. His only goal was to build us the best system for the money. Then it came to the install. Ted and his colleague were incredibly professional and meticulously attentive to detail which I was so appreciative of. Everything looks and sounds fantastic and we really couldn't be happier. Ted is an incredible find and I'd recommend him to anyone. He does a great job, has integrity, and is a good guy to boot! read more

Ted provides solutions not just audio systems. We had some unique constraints and goals with our audio visual system and Ted presented some creative solutions. He helped us choose alternatives that met our goals within our budget. The final install including interior and outdoor systems is great. I recommended Ted to family & friends and they have been pleased as well. read more

Ted helped us set up an outstanding integrated digital entertainment system. After losing some precious digital photos and data due to a crashed PC, my wife and I wanted a simple, cost-effective storage solution that would integrate with our various computers and laptops (both PC and Windows). Ted went above and beyond: he set up a media server for us which is the perfect solution for our data back up needs and is also integrated through our network so we can watch digital content (photos, music, movies, etc.) from any TV or mobile device (laptop, iPad, iPhone, etc.) in the house. It's a really slick solution which is very user friendly and amazes people when they see it. read more

We were planning a living room remodel including a new home theater setup and although our job was a relatively straightforward and small, Sean gave us the level of attention as if it were a much larger one. We could tell from our first meeting that he really cared about getting it right and accommodated the adjustments to the timeline due to issues we had with our contractor. He took great care in customizing our system to our needs and after installation has since been available and happy to troubleshoot and assist as needed. We would highly recommend working with Sean! read more

Ted installed a complete multi-zone (indoor/outdoor) system with remote controlled lighting. It was very cost effective and has worked liked a charm. Many bells and whistles setup to operate in a easy to operate manner. read more

JR Sound & Video did a great job rewiring my whole house with CAT 6 high speed Ethernet. I now have fast broadband to all my rooms. My network is blazing. ~The key element here is that the owner designed the whole system proving all the options upfront on what the best technology today can provide. Without this expertise I would be lost. I can now chop and change my broadband from Cable company to Phone company to Satellite company with one entry point into the house that disperses my broadband through out the house. ~The phone company can no longer hold me to ransom with their high monthly prices...They have dropped their pricing down from $75.00 per month down to $29.00 because they know I can leave them. ~JR helped me design my own private cloud that hangs on my network with Buffalo RAID NAS (Network Attached Storage). I can view HD movies,music,pictures now from anywhere in the house. I can now view my pictures,music anywhere in the world on any computer and via my android and iphone....stuff that I did not think possible. This was so inexpensive as you leverage your wifi in house most of the time so no extra charges. ~I got my sound system upgarded also...I still don't understand how they did not rip open the walls to get the speaker wire through to my celing..mind boggling! These guys are the best and they are also cost conscious! Patrick read more

Needing to revamp our outdoor sound system we put the word out and were referred to Sean as the man to go to for all of our AV needs. Sean was very professional when meeting with us to discuss what type of sound experience we hoped to have when out enjoying the backyard. He was also extremely knowledgeable about different systems and familiar with logistical requirements. Once we decided on replacing our old rock speakers with new ones connected to an internet sound system, Sean was also great in working within our budget. We originally were set to go with a certain speaker but Sean really heard our concerns about sound quality and wanting a nice, clear bass and upgraded us to larger, better speakers at no cost to us. We also originally decided on the Grace Audio system but it wasn't supported by our current computer system for whatever reason so we again were upgraded to the Sonos system which is truly awesome! Sean's installation of the speakers and wiring (run through great distances in our backyard) was impeccable. The wires are all neatly tucked away as are the speakers. No one really seems to know where the sound is coming from! Finally, the time came for Sean to turn on the system and walk us through the Sonos controls (which are now housed on every ipad, iphone, or mac laptop in our house). He made sure we understood the system and were happy with the overall experience. We now make it a point to go outside every day and enjoy the music....really great sound and so easy to use. Thanks, Sean! read more

JR Sound & Video did an unbelievable job, surpassing my already high expectations that were formed by the glowing Yelp reviews. Ted arrived at my house (on time), surveyed the situation, and explained how I could add a flat screen television behind where the current projection screen comes down from the ceiling. And he said he could do this without doing expensive cutting into the wall. I was skeptical, but Ted and team did the job perfectly! Not only did they do that work, but they also buried unsightly speaker cords into the crawl space at minimal extra charge. Another thing is that Ted truly had my pocketbook in mind; he was not seeking to make margin on the hardware I needed and encouraged me to get it myself if I could get a better deal. The bottom line is that I have never in my life had a better experience with a service provider, as Ted and team provided the rare combination of technical excellence with a reasonable price. read more

Sean and his team, including Scott, Paul, Rich and Doug (the Crestron expert) did an amazing job coming in to rescue our home theatre, surveillance, and network systems. When we built our house, we unfortunately used a company that later went out of business, leaving us with no support and a system that was not really working well. Coming into a situation where they did not install the system and had to do some significant "reverse engineering" to figure out how the prior company did things (there were several problems), the InVision team was able to completely redo our wireless network with a new, very robust and secure system. They installed a couple of new cameras for us and got our system talking with our iPads and phones in a seamless way. They installed a Sonos music system and that makes it very easy for us to enjoy music in any room. We had a non functioning Blu Ray player and Crestron remote, which they replaced at a very low cost for us. All in all these guys did what it took to get our job done right and we could not be happier. Their price was very fair, and they did not charge extra even though there were some unforseen problems with the system (from the prior installers) that they dealt with expertly. I only wish we had found then a few years ago when we built the house. HIGHLY RECOMMEND! read more

Burton P's review hit the nail right on the head! Truly, you are buying Ted's creativity, taste for the esthetics, his problem solving abilities, and his uncanny ability to make a complicated process simple. The most important thing I got from Ted was his patience. The reason why I say this is because I decided to get a standard universal remote for $395 rather than the more robust and versatile remote that Ted was recommending (just to save a few bucks). You see, I have a pretty complicated set up, with multiple zones (indoor/outdoor) and I thought that a standard remote could handle everything. If I had purchased a more intuitive remote, the programming time would have been less, but unfortunately I didn't. So Ted took his time to program the remote, went over every little step multiple times, went over every programming scenario, and he got the remote working perfectly! I don't think I'm overstating or exaggerating when I say that his work is masterful. If you are looking to install a home entertainment system, make sure to include Ted in the bidding, because just on price alone, you will be pleasantly surprised. read more

Ditto all the 5 star reviews for Ted. He's intelligent, thoughtful and PATIENT. He cares about his work and will not leave until he has figured out every nuance. read more

We have been using Sean as our "go to guy" for A/V needs for the past few years. He has set us up with some great products at affordable prices. A couple of times we've needed to come back for some updates or adding extra equipment, and he's always been willing to help out. read more

Sean Mendell and his team are amazing!! He came out to my house personally and helped us with some networking issues. We have an old lathe and plaster house and the Comcast signal wasn't making it to all the rooms in the house. He dialed us in perfectly. We now have amazing signal strength in every room of the house and our garage! If we have any issues...they can remotely fix it for us without even needing to come here. I'm very impressed and very happy with the work and every employee I've worked with. We don't have a fancy home theater system...but if we ever decide to change that...he would be the first person I would call. You can't go wrong! read more

Simply put Sean Mendall and his Invision Home Theater staff are pros .. they recommend ideas, complete their work on time, and install complicated systems with expertise and spend time instructing the use of these systems. They are professionals in every sense of the word. In addition they deliver on their estimate and price their products and labor at a good market value ... Cannot recommend them enough .. Simply put - Simply the best read more

Ted was designer and implementer for our audio/visual system that had some unique requirements. He even called from Taiwan to check in with us. Highly recommend him! read more

Four different companies have been to my house over the years to repair our AV system. Every single company arrives proclaiming that the entire system needs an overhaul and they can wire it so much better. Thousands of dollars later, every company has disappeared, leaving a mess. These company are great at selling you a system and absolutely horrendous about followup when you experience a problem. NOT TED! I'm so grateful to have found Ted through yelp, and the other reviews had me feeling cautiously optimistic. It's been one month since Ted was here to set up our system, and I can tell you the other reviewers did not overstate how fantastic he is! He visited our house and took note of all the problems we're experiencing. He strategized solutions with me, developed a plan and emailed me a quote, and told me we could use all of my old equipment (!). He even took the burned out receiver the old company sold us a year ago, talked to his distributor, and got me the same model only refurbished, even though I didn't have the purchase receipt! He set up four different TV's, programmed remotes, installed new outdoor speakers, and made everything work together. Then he patiently trained me how to use all of the new remote programming. He's friendly, helpful, absolutely the best technician I've ever had in my home. The best part is this: twice in the past month our kids have pushed buttons and messed up settings (i.e. changed the speaker output) and I couldn't figure out how to get the system back on surround sound. I texted Ted and the next day he dropped by to fix the problem and show me what happened so I can fix it in the future. He has assured me that whenever I have a problem, all I need to do is call him. I love this guy! Just wish he could fix an ice machine....but that's a different problem... read more

After many years of wifi problems and internet issues, finally found Ted. Ted came over and assessed the issues and came up with a plan. After talking more, we decided to add some additional options that he recommended. He was very polite and respectful and so was his employee. Plus they made sure to thoroughly clean up after working. We finally have NO internet / wifi issues! Thank you Ted. read more

Had InVision install home audio system. Excellent job overall. They did a free estimate and Sean was very honest and open about recommended packages. The product is excellent and the installers were fantastic. They went out of their way to give me what I wanted. Very pleased overall. read more

Sean Mendell and his team are pros. From the first phone call, followed by an in-home consultation, to the final walk thru and demo to teach you about your new system, Invision surpassed our expectations. They care about the details, are professional, and are extremely knowledgeable and easy to work with. Equally as important as installation is ongoing service and support and again, Invision delivers each time we call. No need to contact any other provider; Invision is simply the best. read more

We had our home theater system put in by another "big business" company that we have not been happy with and decided to finally cut the cord with them, and switch to a local business. Sean came over and evaluated our system and gave us suggestions on how to make it better, without high pressure sales tactics. We are not quite ready to switch out our system, so he also gave me tips on what to do if this or that happens to try to troubleshoot problems on my own until I am ready to switch out my system. Sean is very personable and knowledgeable. We will definitely be using InVision when we are ready to upgrade our system. read more

Sean has provided us with incredible service, from the initial installation to support when our remote crapped out. Not only did he rewire and move our flatscreen without having to break through the walls, but n a return visit he moved the gaming system so we wouldn't have to look at the console. All done very professionally, promptly and politely. Not once did he suggest any work or materials to jack up the cost - he simply listened to what we wanted, gave an extremely reasonable and thorough estimate,and got to work. Whenever we had questions, he responded to our calls and took care of the problem immediately. He was beyond extremely knowledgeable, and I wouldn't hesitate to recommend him to anyone. read more

Very professional with great suggestions to make our home system work as we we want it.

Ted came into my home and cleaned up the cluttered mess the Geek Squad had left . I found him to be punctual, professional and patient. When Ted was done re-doing my audio-visual system he explained everything to me in a way I could easily understand. I am now completely happy and enjoying my system. Ted gets the highest recommendation possible from me! read more