Naira was very helpful and efficient. She provided me with clear details of each quote. The process…read moreof obtaining renters insurance was seamless.

I've been working with Naira for a while now, and she's always been super helpful and easy to work…read morewith. Today, she and Chris helped my brother with his property insurance, and they were great as always! Naira really knows her stuff, she gives you detailed info based on your situation, answers all your questions clearly, and doesn't try to sell you anything you don't need. She's honest, straightforward, and will tell you if your current setup is already a good deal or if she can beat it. Thanks again, Naira and Chris! Really appreciate you both for helping us out today.

Sooo happy our cousin referred us to Dan, we were shopping for a business insurance abs Mr Dan…read morehimself helped us and got us insurance within a day! Such a nice and helpful person. Very efficient polite, helpful and always looking out to help save money compared to other companies I ha e dealt with! Thank you Me Dan and the very polite ans professional team you have working with you! We appreciate your service ans will look forward to doing business with you soon again! Great insurance company! Go with your eyes shut!!!! Thanks Ayda Kachichian

Kristin, Bryan and Daniel have been amazing insurance agents. They really made everything super…read moresimple to understand and have always made me feel like they go above and beyond to answer my questions quickly. They gave me options and explained the different plans easily. I would highly recommend them as insurance agents, they do my renters and auto insurance with mercury.

Chris has done a fantastic job as an agent. This guy is on top of it. Very responsive individual…read more He's proactive and has taken the initiative and lead to help me resolve my issues and get me insured properly. So far he has exceeded my expectations and when comparing with the last agent I had, he has blown them away. The last agent I was working with wouldn't even return my calls, texts, or messages. I wish I had worked with Chris before, it would have saved me from unnecessary stress and delays. I'm just very glad I've found him and I highly recommend his services. Thank you Chris!

Thank you Chris for all your help in getting me car insurance. Really appreciate you.read more

During this week I approached one of the producers in Crescenta Valley Insurance named Melina…read moreIngerghoolian to buy an Auto policy and I am truly appreciative of her professional approach and sincere help. I highly recommend Crescenta Valley Insurance to anyone who is looking for a policy with Best coverage and best price in the Market.

Called them and spoke to someone to call me back for quotes on a home and 2 cars. Never heard…read moreback. I guess they don't need the business.

You guys better watch out. Supposedly they say it's if you have consent but they went ahead and…read morethey're f****** automated system set me up for automatic pay and took out money that I was going to use for my rent. I never authorized it. Their automated system is just f****** signing people up and nobody's taking any accountability

This is the worst customer service I've ever had at this location and all of our years of being…read more People were completely aloof and not caring or interested in any concerns that I may have had They just want to check you in. There's no eye contact there's no hi. How are you doing today? Nothing completely cold disinterested stuff. Last year and this year was a tumultuous year for my family and we have all been members of the for many many years. My daughter is now 45 years old. We got her her first triple AAA membership when she started driving at the age 16. Do you think that they could have some compassion at this office? I suffered the loss and death of my father this year. My mother was diagnosed last year with dementia Alzheimer's. We have been through a lot, and these people are so cold and so rude. What a big disappointment. I have recommended this office location so many times to so many people who have had problems with your company

We so happy to do business with flinders insurance Liz helped me with my inquiries and got…read moreeverything resolved

These guys are the best! Liz talks me off a cliff every time I panic with ins and she does it…read morecalmly and kindly! Everyone is quick and efficient too and I know they have my best interest in mind!

I wanna thank Varsine big time for the effort and caring she put in my case she did everything and…read moreanything possible to help me out and get me the best price. I have been with State Farm for years. And right now I'm staying with them mainly cuz of Varsine I appreciate your hard work and dedication. Cheers

Such awful service!…read more l've had this insurance for a year and never bothered anyone or been an annoying customer. Yesterday I called for the first time and spoke with a few representatives; everything was fine until today, when I called again and spoke with REHEN, who told me more than five times, "OH SORRY I DIDN'T KNOW YOU WERE COUNTING EVERY SINGLE DOLLAR" Excuse me?????? Please note I just asked him to explain why my rate for insurance is not dropping on June 1st (the renewal date). I don't want to go into detail, but the whole conversation was odd and very unpleasant. How do you allow your representatives to talk this way? Since when did this become the norm?

I had to fix an issue and WILLIAM was AWESOME. He was a huge help, went above and beyond . I wish…read moreeveryone had a chance to have a great insurance agent like WILLIAM to help them out. Cheers!!!.. I have had two different agent from RAPID....And they both were GREAT!!.Top Notch!!

I recently started a new auto insurance policy with Rapid Insurance Services (Policy # RAZ2720759)…read morefor my 2023 Toyota Corolla and proactively updated my autopay banking information before my first payment was even due. Despite doing everything right, I still received a cancellation notice and a $25 fee due to what was clearly an internal processing error. I spent nearly an hour across multiple calls. On Saturday I was told to call back Monday. On Monday, after being transferred to Diana due to "system issues", she initially took an accusatory tone and insisted I had missed a payment. The issue was only resolved as a "one-time courtesy" even though my updated bank information was already on file. When I asked to speak with a manager, Diana said Jerry (the manager) was in a meeting and would call me back. Instead, Diana called me again. I had to insist on speaking with Jerry. When he finally called, his response was extremely dismissive, defensive, and unprofessional. He accused me of wasting company time, questioned why I was even bringing up the issues since the billing was fixed, and showed zero interest in addressing the process failures or employee training. This level of poor customer service and lack of accountability is a direct result of the culture set from the top down under CEO Karo Davtyan. When a proactive customer is treated this way and management refuses to take ownership or show basic empathy, it reflects poorly on the entire leadership team. I have filed complaints with the California Department of Insurance and BBB. I expected much better from Rapid Insurance Services. Current and future customers should be aware of how escalations and management responses are handled here.

I've been a client for a few years and the experience has been very frustrating. I find her…read moreuntrustworthy. can never get a straight answer from her or her team, phone messages answer weeks later. But worst, she took the liberty of guessing my mileage, setting it at double the real amount, increasing my rate. When confronted, she never fixed it. Currently, I was AGAIN having the same issue and cancelled my policy. She's been unapologetic, rambling explanations, treating me like I am stupid. Lots of excuses but no accountability.

Victoria unfortunately lately is not herself ! Sold wrong policy, ask for bribe and sometimes drunkread more

I have tried to get ahold of Varaga Zeinali for more that a week. He has an older man that is so…read morerude and no help what so ever. I spoke to customer service several times in the last few weeks and all they do is apologize. The office manager told me his so busy that it's hard for him to call anyone back. This is for a policy my Mom has had for over 30 years. Apparently Allstate is also Everlake insurance ??? Please find another company.

I hesitate to write such negative reviews but with this company I must. They took over my previous…read moreagency and it's been downhill ever since. They are very difficult to reach by telephone. Service is nonexistent. Calls are NEVER returned and promised return calls never materialize. They do not follow up on any requests for service that are made. Honestly, its been the worst customer service I've ever dealt with. I've changed agencies now and gotten far better service and insurance products from the new company. Stay away.