I don't know how this place is getting such bad reviews?! I came in and was greeted by a friendly face. Waited less than 10 minutes. Was actually seen before my scheduled appointment time. I switched doctors to Dr. Mach. He was pleasant and knowledgeable and spoke in layman's terms. He had visuals for me to look at. He went over my lab results both current and compared them to past results. Gave excellent explanations of every result. He went over various options which I wrote down and he encouraged me to do my own research as well for what would work best for me. He wanted to add and repeat a few blood tests and they have their own phlebotomist lab on-site, so no additional waiting. The scheduler was friendly and prompt. And I'll be back in a week. No long waits. Exceptional! I highly recommend! read more

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"Hi, some of my medications have changed and I think my thyroid will have to be adjusted, when can I come in?" "She can see you in two months." "But Im experiencing a racing heartbeat, can I please at least come in and get labs done?" "You can come in in 6 weeks." Two weeks later, I wound up spending two days in the hospital for tachycardia. The attending doctors said they tried to reach Dr. Weisler, and they were frustrated when they didn't hear back from her. While there were multiple causes for my heart trouble, my thyroid did indeed need lowering. I can say this for the office staff: their charm is matched only by their helpfulness. Which is to say they offer neither. "Hi, I'd like to get a copy of my recent labs, could you mail them to me, please?" ""We don't do that." "How do I get access to them, then?" "I guess I could email them to you." "Great! Thank You!" I never received an email. And this is after a secretary called me to cancel my appointment because the doctor wanted to change my thyroid over the phone. She couldn't answer my questions about my other hormone levels and she wouldn't let me keep my appointment so I could ask Dr. Weisler. So now I drive all the way to Tarzana for my endocrinologist. read more

This office staff is the worst! I have been arguing and getting bad service from this staff for over 4 years now. Dr. Weisler has turned a blind eye to what is happening in her office. She used to be a much more caring person but I think her own staff has dragged her down. The lab guy is wonderful and he alone kept me coming back for the last year or so. Dr. Weisler, if you are reading this GET RID OF THEM! At the very least get rid of the office manager and get someone in there who knows customer service! I'm done. You'll be hearing from my insurance company AGAIN about your screw up. I had to BEG to get that appointment and then they double billed me. read more

I really wanted to like Dr. Weisler, as she was recommended by a doctor I trust implicitly. Unfortunately, she and her practice have been quite frankly horrible. Dr. Weisler treats based on research and statistics while ignoring the real, live human in front of her face. She doesn't consider side effects, only lab work. She also called me "hysterical" when I voiced my concerns. Anyone familiar with the etymology of the word "hysterical" will understand how dismissive and insulting this was to hear as a pregnant woman. Beatrice, her nurse, has the worst bedside manners I've EVER encountered, and is short and rude on the phone. An example: Dr. Weisler left a message with lab results on my voicemail and asked me to call Beatrice so I could get meds called into my pharmacy. I called back that day and left a detailed message for her. A week later, Beatrice called and started the conversation with "You were supposed to call me." When I told her that I'd left her a message a week ago, she simply grunted, "What pharmacy do you use?" She's awful. She also abruptly put me on hold in the middle of a conversation (without warning), let me sit on the line for 10 minutes, and then told me that the doctor said I needed to "tough it out" (my side effects) for the good of the baby. She's a real peach. The only ray of light in this entire practice is the lovely man who draws blood. Stay far, far away. EDIT: I just received a bill for $212.03 on 6/15/15 that was from 4/16/14. The office says the new medical biller just found it. This office could not be more incompetent if they tried! read more

DO NOT GO HERE IF YOU CARE ABOUT YOUR HEALTH!!! The wait time to get an appointment is way to long and sooooooo not worth it. The front desk is very casual, rude, and blah about everything. They mumble, talk to other people while you're still on the line, don't return phone calls, and never have your files ready. Well never had mine ready anyway... I saw both Weisler and Mach. Weisler dismissed me when I told her about side effects after she changed my meds saying i was over emotional, and needed to possibly seek mental health. I had just had a baby. And I was over emotional because my doctor didn't seem to care about what I was telling her about how the drugs she had me on were making me feel. From reading below, this seems to be a pattern of hers in dealing with post pregnancy moms with thyroid issues. Nice. Mach was just a follow up bloodwork appointment because I refused to see Weisler again and needed to get my results to know how to proceed with a new doctor and office. He seemed very protectiveand defensive of Weisler and baffled as to why I wouldn't see her again. Anyway, I came with Yelp reviews printed up in hand. One for the front desk to review at their leisure, one for Mach, and one that I left casually as reading material in the waiting area. Mach said he wasn't interested in reviews, which I find a bit unprofessional, since his reviews are mostly good. His partner on the other hand - YIKES! The front desk started reading it as I was leaving and seemed a bit shocked at my gusto, and who knows who saw it in the waiting area. I also called my PPO and requested they be removed from the referral list. Since then, they have sent me several notices saying I owed them a $5 co-pay from a year and a half ago. I waited until they had spent the same amount in postage before I called them with an invoice number proving I had paid the $5. And I have found an amazing endocrinologost who's office is a pleasure to deal with and the epitomy of professionalism and compassion. I win! Save yourself, and avoid this Doctors Office! read more

Ok, so to update my previous review... So, the office staff is still pretty useless and rude, and I've been coming here for about a year now. On the other hand, I really like Doctor Weisler and the man that does blood draws (he's really funny, which helps since I'm terrible with needles). Someone needs to show these reviews to whomever controls the office staff - definitely a big turn off for so many of their patients! read more

Dr. Shawna L. Weisler, MD I don't recommend this doctor! Poor & rude management! Even the doctor is cut and dry. Careless she doesn't care about her patients she cares only money and payments ! She shouldn't be in this field,she should be in the billing department! read more

Rude staff members at this facility! Debbie the manager is very unprofessional and will talk over you. I notified her that she should train her staff and that we have PPO and could go elsewhere. Plus I paid a $40.00 co payment on top of what my insurance paid off and expect better customer service... read more

I wanted to like this place - Dr Weisler is very nice and took her time with me during our appt - but a few things stand in the way: * 2 month wait for an initial appointment * 1 phlebotomist for a very busy office so you have to wait for him when he goes to lunch. No one else in the entire office can do a blood draw apparently which seems weird in an endo office. * they gave me a blood panel request with no doctor or patient info on it so when I went to Quest for the test, they couldn't honor it. I tried to call VE&D while I was there so they could fax another request but no one picked up. On a Wednesday. At 1045am. Called all of their 4 phone numbers and got an answering machine each time. Then I called their Santa Clarita office and got put on hold for a while. When I called *that* office back? Answering machine. Wut? * took an hour and 15 minutes for a return call so needless to say I had already left Quest. When I asked about it, Dr Weisler's nurse said they were "busy" when I called. And yes, they have two receptionists who were also so busy no one could pick up in the middle of the workday. My impression is that although the doctor was very thorough, the office itself needs a check up (see what I did there?) I'll look for a smaller, more efficient practice in the meantime. read more

I've been going to Dr. Weisler for about 5 years but have seriously been considering changing doctors. I agree with other reviewers that her front office staff is about as rude as they come. I put up with that because Dr. Weisler was good, but the last time I called to make an appointment, they gave me one about two months out because I hadn't been there in a while and they said she needed a longer appointment with me. The staff person said "you haven't been here in two years so you will have to wait". It had been about one year. When I complained to Dr. Weisler about that she said that was their policy. She seems to have gotten more curt over the years. Anyway, I think it's time to move on from this practice. The doctor that takes your blood is fantastic, other than that.... read more

I hate to leave a bad review but this place is TERRIBLE! If I could give negative stars I would. I was referred to this office by a hospital after being diagnosed with Graves. I saw a man, I don't remember his name because I didn't like him. I've only been to the doctor once but after leaving the doctor advised me to improperly take the medication he prescribed-- I was also allergic to it which led to liver trouble and hives. When I called he said nothing but to keep taking the medication. The office staff is rude every time I call. And the billing department has over charged me and I've had to call my insurance on three way several times to dispute their ridiculous charges for ONE office visit. I say all this to say....STAY FAR AWAY FROM THIS OFFICE! : ) read more

HORRIBLE accounting here. I've just a got bill that goes all the way back to 2011 - 2012. I've called and complained about their messed up accounting and the lady swore that everything was correct. THEN when I told her that I have at least one receipt for one of the charges and she found the copay in someone else's computer and doesn't even APOLOGIZE! THEN swears that everything else is correct and that I didn't pay for any lab. Why the hell would I not pay for any lab in 2 years!?? I have 790 credit score and I wouldn't cheat $8 lab out of the doctor I regularly visit. I am changing doctors JUST BECAUSE of this. I don't want to be treated like a thief and a liar. read more

Profoundly disappointed in this office and in particular Dr. Shawna L. Weisler, MD for her very poor communication and follow through as a professional and as a medical doctor. read more

I was apprehensive to go to Valley Endocrine after reading previous reviews, but Dr. Weisler was great. She took her time during each appointment, made sure to get thorough background and symptom information, and explained testing and possible outcomes. Also, I love that her dog was in the office. read more

Dr. Weisler is very through and has best concern for me as a diabetic patient. She has tests performed as required. Controlling my diabetes is up to me daily, and her assistance has help me tremendously. I'm not as sensitive concerning how pleasant the office staffing may be. But am sensitive to how well Dr. Weisler has HELPED me controlling my diabetes. Jim Valley Glen , CA read more

I rarely post reviews on yelp but out of curiosity I thought I would look up Dr. Weisler's office and see if it was just me that thought her office staff was over the top rude! Clearly I am not alone on this! They are so unpleasant to deal with, I always dread having to got to these appointments. Dr. Weisler is fine and the guy that handles her blood draws is nice but other than that, nothing but bad experiences here! Looking for a new endocrinologist!! read more

I've been seeing Dr Mach for three years now. He is an excellent and well-informed physician. When I started seeing him, I didn't have insurance, and his office had very reasonable rates for uninsured patients. Now that I have insurance (and more options), I am looking for a new Dr for the following reasons: 1.) The front office staff is really wretched. They are incredibly rude and difficult to get a hold of. They also seem really disorganized and messages usually don't get passed along to the correct person. 2.). Their billing dept. seems screwy. I recently received a bill for the first time from over a year ago. When their lab files blood work with my insurance co, I end up owing a bigger co-pay than when I have the same blood work done at a different lab a month later (after deductible has been met). It's also practically impossible to get in touch with the billing dept to ask questions. 3.) The Dr. is hard to get in touch with outside of a scheduled appointment. Phone. calls and emails regarding thyroid tests done by other doctors are often not returned. This is especially frustrating when the Dr says "be sure to contact me right away if ____ happens" and then doesn't respond. To conclude, when I was paying cash and just going in for regular checkups, Dr Mach was great, but now that Im being billed and things are medically a little more complicated, it's clear that it's time to find a new endocrinologist. read more

WOW, this front office staff is absolutely HORRIBLE. They are rude on the phone when you try to make appointments and have no concern about any question you may have. They will flat out call you a liar and try to make you feel as uncomfortable as they can. Hard to believe that with so many people looking for jobs that this is the best these doctors can come up with. The women at the front desk always have a frown on their faces and look like they wish you would just go away. The doctors obviously don't care about their patients or they would have nicer more qualified people working for them. read more

i went to this office and was quite impressed! Dr. Weisler was exceedingly knowledable and communicative and professional! The office staff was professional and very organized. I brought all the completed papers with me, which are available online and she read over everything and talked about everything with me, and I will definitely follow up according with her recommendations. read more

I do NOT understand any positive reviews. I should be able to give zero stars. Amongst all the doctors I have been to in my entire life (over 40 now), she was one of the worst. Downright cruel. Late 2006 in my mid 30s I went into her after years of suffering. At this point I was nearly bald, slept 18 hrs a day, and had virtually every hypothyroid symptom (joint pain, eye sensitivity, frequent infections, daily panic attacks, extreme fatigue, etc etc). I had even written down a long list of them (big mistake. She wouldn't even look at it). She took one look at my bloodwork which was within range and yelled at me "Why do you think it's your thyroid?! It's not your thyroid!" She told me she has many bald patients who do just fine. She would only prescribe me the synthetic Synthroid and I got worse. Imagine. My life quality was extremely, extremely poor. I hope she's reading this because guess what? Another dr FINALLY put me on Armour natural thyroid and my life changed for the better. Enough hair grew back that I didn't *Have* to wear a wig. Every symptom dissipated, except due to the many years of lack of medicine/proper medical care I do have some residual fatigue. read more

I've been seeing doctor Mach for over two years now. I really like Dr.Mach unfortunately the staff at this office is very rude. They have no manners and no customer service skills. On top of that it's hard to get thru on their phones. It almost seems like they are out to lunch all day because 99.9% of the time you get their voicemail to leave a message. Not only that, they don't call you back. I've had problems with their billing department from the get go. They claim they have mailed me invoices which I hadn't received. I get everyone else's mail but not theirs. By the time I do receive a billing invoice I have bills past 30 days, 60 days, & 90 days. So I pay them right away. The next time I go see the doctor I get an invoice in the mail for a current doctor's visit in March & their statement is not showing I paid my previous bills that they claimed I was late on. I paid them in December of last year. I get a hold of Debbie in the billing department whom by the way is very rude. She tells me I haven't paid them and I did. She needs me to send copies of my payments to her, so I get a hold of my bank, and even the bank calls me to say that they have been trying to get a hold of someone at this office & has had no luck. So why do they have my phone number on their files? I also called a few weeks ago & spoke to a live person to please tell Dr. Mach I was interested in a prescription that he had recommended & had suggested I call him if I was interested because he had to fax the pharmacy the prescription. I hadn't heard anything so I called the office and asked to talk to him. He had not received my message regarding the prescription. UNBELIEVABLE!! Seriously considering changing doctors. read more

Can't believe I am reading my own experience in others comments. I have been Dr. Weisler patient for 5 years and in the past 2 years I had the most horrible experience with staff. The most RUDE and disrespectful staff I have ever seen. It seems that we are getting our treatment for free. I called to find out about my blood test result that they took last week and asked staff to talk to Dr. Weisler as I just found out I am pregnant and my thyroid is unstable. Not only I have not received any call from the doctor herself but I got a call back after 4 days from her stupid MA , and the first thing she said is well Doctor want to know if you are going to stay with us or you are thinking to switching to other doctor since you made that comment last month. I got so upset and angry I said as I mentioned last month because of you being rude to me and not giving me any appointment but now I have a special situation and I can change a doctor right now. And she just ignored what I said and added we need to know if you will stay with us and if yes then come back in 5 weeks to do a blood test again ........ Can you believe this. DON'T GO TO THIS DOCTOR. The staff are horrible and have the biggest attitude , it is wast of time and money to go to this office. If Dr. cares she needs to take care of this matter but she doesn't as she makes way to much money to be worry about what people think or feel about her services. read more