After the most recent change oil light came on decided it was time to re-establish with a Ford dealership. After what was an incredibly fast oil change, I left here both impressed and definitely ready to return. Place is definitely busy, as it took roughly 2 weeks to be able to schedule oil change, however they were as accommodating as they could be and we're very helpful on the phone. I showed up for the appointment and the intake process was quick and relatively painless. The waiting room is just across from the service Area. It's comfortable, but relatively small. They have a couple of coffee pots and Internet that is not overly powerful. If I could make one or two recommendations, they would be to improve the Internet range, and have some donuts, granola bars or something. Having donuts from one of the nearby local shops would be relatively inexpensive, but would go even further to improve the customer experience. The guys were very informative, Kept things moving nicely and, got things done quickly. In addition, I was very impressed that it will change was only a little over $35. I remember when it was 20, but I last car seem to require a $100 oil change every time we went in, so this was a nice change. When I was said and done, this experience was much better than I have been anticipating. It's hard to make an oil change or repair job a great experience, but these guys are definitely trending that direction. Will be back here the next time the car says it needs it's oil changed! read more

Valley Ford - Car Dealers Near Me - Yakima, Washington

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Oh man, if you're a lady, an elderly person or someone that doesn't have time to work on their own car, be careful these guys will give you the most laziest diagnosis that'll cost you THOUSANDS of dollars. gave a detailed explanation of the symptoms: all forward gears (R, 1, 3, 5) worked fine, but 2, 4, and 6 would thump while the car was moving. When stationary, all gears engaged normally. Based on that, I suspected something external of the transmission like shifter linkage or drivetrain-related, since the issue was isolated to one gate and changed with vehicle speed. Took my car home and started to try and understand what was actually going on. So I got under my car and it was clear when pulling my shifter to gears 2-4-6 it would come too low and my driveshaft would make contact with bottom of my literal shifter making it thump. So I resat my transmission and of course it stomped thumping and everything worked as normal. Keep in mind this is all what I did after they tried and tell me my transmission was internally cooked and had bad syncro's from "aggressive driving". A $7,000 job by the way In the end i've always taken my car just to speed up the work and get it done. I always try and have an idea of what's going on with you car. Do some research otherwise dealerships like this will take your unwillingness to understand your own problems and take advantage of that and charge you THOUSANDS unnecessarily read more

Valley Ford - Where my drivetrain would scrape my shifter in the 2-4-6 gate - Car Dealers Near Me - Yakima, Washington

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This isn't actually about my buying a new car from them, third time and apart from how long it took, all went well. What didn't go well, was I traded in a car I knew needed 10k worth of repairs, and told them that, only to see it on their "used" lot for over 5K without so much as have being vacuumed in the pictures. I refused to do a private party sale as the repairs (oil and transmission fluid leak) cost nearly a third of the cost of a new car and far more than a 2014 Ford Escape is worth. I expected they would sell the car at auction for parts, not try to unload it on some unsuspecting person! read more

Valley Ford - A car that needs 10k worth of work due to an oil and transmission leak, not to mention new tires! - Car Dealers Near Me - Yakima, Washington

We were on our way from Seattle to Pullman to move our daughter into her dorm at WSU when our truck started acting up. We stopped at Valley Ford and they were able to diagnose the problem stayed late to fix it so we could get back on the road. We are so incredibly grateful for the kindness of the staff and would highly recommend them!! Thank you!! read more

My dad recently purchased a vehicle from here and Rudy the sales associate who helped him went above and beyond with his customer service. I couldn't recommend them more! read more

We just bought a new truck here and received first class service all the way. Myron Meyers was our salesman and found the exact vehicle we were looking for. This during the pandemic when supplies of cars and trucks is extremely limited because of plant closures. Delivery was seamless and we received two very nice hats and a personal gift from Myron. The experience was actually a pleasure. Hard to believe buying a new car at a dealership could be enjoyable, but Myron made it so. Want a truck? Buy it here. read more

I just bought a used vehicle from Valley Ford. It's a 2013, and of course I don't expect anything used to be perfect, but I just took it over to Valvoline, and they let me know that there was a small oil leak... [UPDATE: The salesman got back with me very quickly and I was able to bring the truck into the shop. I very much appreciate the response time, and they are taking care of the issue for me. So I am amending the stars on this review to reflect that. I am happy that they took care of the problem, and they did it very quickly.] read more

We bought a car from here and about a month later we went in to pick up license plates. As soon as we walked in the door all of the staff seemed to have an attitude with us. We were asking questions which they refused to answer and called me "irate" for asking them. We felt very disrespected and uncomfortable. Worst service experience I have ever had. read more

Dimitrius at service department tried to scare me into buying a bunch of things I later found out I didn't need. Do not trust them.

Love my car from Valley Ford / Nisson! Rob Sylling was very patient and helpful finding me a car that fit my budget and needs. Everyone else involved in the process were also helpful. No pressure-sales--- very respectful and courteous. thank you! Patrick R. read more

AVOID THIS FORD DEALER I bought a Ford F-150 from out of town but didn't want to drive an hour and a half to get it serviced. You know oil change check the brake pads and all that. I work a farm and don't have time for bs and dinkin around. I end up at this Valley 'Ford' place and first off i can't even get one of their service people to take my name. in a span of 10 minutes, no joking, two different Valley people nodded and kept walking on about their business. Long story short, after getting the run around from someone who finally asked if they could help, I walked out. Communication at this place is disastrous! If I himmed and hawed around with a buyer for my crops like this place does I wouldn't be able to put food on my table. read more

We bought our car here about 8 months ago. We've had some minor problems with the vehicle and when we brought the car in to be fixed they told us they didn't know what was wrong, couldn't fix it and couldn't do anything for us. We purchased the car with an existing bumper to bumper and added an extended warranty. What's going on with these guys? Word of advise...if you buy a car from these "professionals",better be one that never needs service. read more

I was a repeat customer at Valley and watched the quality of their service slowly go downhill . Employees come and go some gave the impression that listening to my concerns was a chore and wanted to rush through the conversation to get me out of there . I love Ford vehicles and I decided to take mine elsewhere . read more

I've had nothing but bad service here. Had an appointment at 3:00pm and is now 3:50 and my car is just not being taken to the shop. Not sure why they make appointments if they are not woking by the schedule. Not only that but the service office is always horrible no greeting and I waited for a few minutes for someone to ask what I needed. Only reason I come here is because is close to home otherwise I would go somewhere else. read more

Had an appointment scheduled a week away, left the key with Wade, the service advisor, he called me asking why i dropped it off(with a rude tone of voice)...i had to remind him of the appointment he had scheduled for me for a Ford Edge under warranty....he called the next day explaing his technician was going on vacation and i could take it to Pingrey's. Needless to say i will from this point forward. Horrible attitude! read more

Came here after getting a recall notification in the mail. Thinking I would be here once to get it taken care of, it was disappointing for me to realize I actually had to make 3 different trips out to Yakima. The dealer ship messed up and ordered the wrong part, and didn't realize this until after I had been waiting there for an hour on my second trip out there. It then took them over a week to get the right part to fix my car. The 3rd trip out to the dealer ship was short and they fixed my car. However I think they could have done a lot better, and I will not be returning to this dealership. read more