Awesome service! Ricardo the Assistant store manager is a total stud. Attends to his customers…read morerespectfully and quickly. Will recommend this store to my friends.

I had a terrible experience at oreillys. I visited the store last week to buy a replacement battery…read morefor my car. Here are the main issues I encountered. Poor Customer Service the staff was unhelpful and seemed disinterested in assisting me. When I asked for advice on which battery would be best for my car, they gave vague answers and seemed annoyed by my questions Lack of knowledge the employees did not seem knowledgeable about the products. One of them recommended a battery that turned out to be incompatible with my vehicle model. I only found out after struggling to install it and having to return to the store.Overpriced products the prices were significantly higher compared to other stores and online retailers. I later found the same battery for 20% less at a competitor.They said Manger does not allow online price match something AutoZone is good for.Return policy hassle when I tried to return the incompatible battery, I was met with resistance and had to argue with the manager for a refund. They initially refused to accept the return, claiming it was my fault for choosing the wrong product.Overall, I am extremely disappointed with my experience at oreillys. I will not be returning and would not recommend this store to anyone. Save yourself the trouble and shop elsewhere.

Excellent service. Grateful for the assistance recharging our air conditioner this afternoon. Poor…read moreassociate offered to help and bit off a bit more than expected, but saw it though, and we had a much more comfortable rest of the day. Thank you!!!

Coming down the east side of Chinook Pass, the brake line on my motorhome gave out. The guys at…read moreNAPA in Yakima spent over an hour fabricating a replacement line, all the while apologizing for taking so long. They went over and beyond until they found a solution. GREAT CUSTOMER SERVICE!!!

I discovered my headlight bulb was out, just after I was asked to take a short road trip for work…read more I walked in to the O'Reilly's on First St in Yakima, where they not only had the right bulb for my car, but they changed the bulb in a few minutes. Big thanks to Christian for his quick work and stellar customer service!

They sell used parts do not shop there! They lie to there customers about life time warranty…read moremanagers care more about there bonus!

(This review is only for the service department, I have no experience with sales.)…read more I had purchased a travel trailer in Boise and was told by the dealer that I didn't need sway control because it was a small trailer. I pulled it as far as Yakima with my equally small truck, fighting sway the whole way. I managed okay, not great, but okay, until I hit the wind. I could barely stay on the road, so I pulled off and started calling around to see if anybody could help me. I called these guys and after hearing my story, Troy in the service department said if I could be there when they got back from lunch they'd put sway control on for me. Everyone there was amazing. So kind and helpful. Eduardo, the technician who installed my sway control, went above and beyond to make sure I was safe on the road. They even ran to the store to buy some bigger hooks for my breakaway chain. He checked my tire pressure and lug nuts. He explained how everything worked, even things not related to what he installed. Troy was also very kind and patient with my inexperience and lack of confidence pulling a trailer. He went above and beyond making it easy for me to get out of their lot and even waved goodbye as I left. I seriously wanted to bring these two guys home with me. I don't think my husband would have appreciated that though so I left them there for now. (I'm still considering going back to get them...) I don't know if sales is anything like service, but the service department knows what customer service is about. I'd give them 10 stars if I could!

I set an appointment two weeks in advance and arrived at just after their 8:30am opening…read more I needed a leveling jack replaced with a new jack I already had. Upon arrival I asked for a quote and a time of completion. Was told about an hour work time and $140.00 quote. They kept my RV all day when he said it would be about an hour. With a 2 week in advance appointment I should have been the first rig worked on that morning. When I received the bill it was over $400.00. I told him he quoted me $140.00 for an hours worth of work. He gave me an OH this can't be right. He then changed the bill to $140.00. SO BEWARE, THEY WILL RIP YOU OFF IF YOU DON'T PAY ATTENTION. Make sure you get a quote and working time line. Because they will jack up the price and try to rip you off and charge you for work and time they don't do!

Best staff I've ever experienced. Very welcoming and outgoing. Shows clear state of empathy.read more

Not good!! Why do they make appointments when they never stand by them?? Then I had them rotate my…read moretires and I was driving home and my car was bouncing all over. Took it back made an appointment and they made me sit for over a hour!! They really need better customer service!' I will be going somewhere else from now on. And also they had three bays open and did nothing!! Now it's a hour and 45 minutes!!

This year, traveling state to state via air or hotel stays have nearly halted due to COVID-19. In…read morean effort to get miles on the tires and memories in the minds and hearts of our family, the idea of taking our "home" with us while we travel was a dream of ours. Let me be the first to say, I would have never seen myself as an RV guy. After a couple longer colder nights in our new tent... we sat out to "see" what the RV world had to offer. I had done extensive research on what my vehicle is capable of towing, what the ideal environment is for my family, and what we could use in the next decade of travels. This narrowed what we were looking for down considerably. As we arrived at Central Washington RV, we were greeted by Jacob. Jacob is a rock solid employee, he answered every question we had, shared the same excitement we had in our quest for a trailer, he double checked my finding on what my vehicle could safely tow to give us a great assortment of possibilities for our new second home. We were handed off to Cynthia who handled the financial end and options for the trailer. Again, we were working with someone who was just enthusiastic about this new experience as we were. Mike in parts helped with technical questions about the trailer, vehicle, and connections. A few weeks after the purchase we needed to bring the trailer back to get some upgrades added to it. Mike had time to walk around the trailer and answer more questions that came up after we had owned it for a couple weeks. This was a VERY smooth and enjoyable opportunity we had of purchasing our new trailer. Thanks a ton CWRV!

Always friendly. They remember us from previous visits. Excellent customer service.read more

As a former mechanic and auto repair shop owner in Santa Barbara I am always reluctant to take my…read morevehicle to a shop... that's why in this case I am here to let others know this shop is full of people focused on good customer service. From Junior answering the phone and my many questions to Joe and Brad giving me great service. I was very pleased for the solution. I am confident to recommend them to others.. Thanks to the staff of AAMCO in Yakima I'm on the road again.. Ron Negus..

Amazing service! Had a noise in my 1970 GMC, thought it was the transmission, turned out to be an…read moreold emissions control spring. They diagnosed free of charge. Will absolutely be back, outstanding shop!! Thank you

Recommended! Wise auto did a full replacement swap out of my diesel engine and transmission, not a…read moresmall job in any case. They went above and beyond to make sure it was done right. Reasonable rates, but most importantly quality work.

We were driving across the state when we had a hub on our boat trailer overheat while we were in…read morestop & go traffic West of Easton on July 2, 2020, I noted there was water in the hub. Dean Automotive & Towing referred us to Derek at Wise Automotive and Derek was able to fit us in to his schedule right away that Thursday afternoon. We went into town for lunch (The Palace - great restaurant!). Derek called with an update an hour later. He found the drum brake had bound up, and also found some water had gotten into the marine grease. Less than two hours later and we had repacked wheel bearings and the brake imbalance was fixed. He had us do a test drive first to make sure it was OK while he finalized the bill. What!?! Let a stranger rmtest drive before paying!! I've worked for an 120 employee new car dealership for 16 years and I was compelled to recognize someone in my industry who did an excellent job diagnosing, keeping us updated on his progress, and did not try to upsell or charge for additional unnecessary work. I felt his charge was fair considering he had to squeeze me into his workload. AND, he texted me the next morning asking if I made it OK, if the brakes worked. Wow! That is so rare to have followup like that in any business! The car business in general has rightfully earned their reputation for being unethical & untrustworthy. However, Derek Knaus at Wise Automotive is the example in the correct way to treat a customer. That is the right way to build a business, and you sleep much better a night knowing you did the right thing. Derek, you aced it! You've earned my deep respect, and if someone is reading this while looking for a shop in the Ellensburg area do not hesitate to schedule an appointment with Wise Automotive.