I found a red 2018 VW BEETLE..1 owner Financial negoations…read morewere great They actually delivered the Bug To my house in Spokane ...I had a local 5Mile Auto Repair totally check it out... No issues at all It was my trade in for a 2023 Chevy Equinox with 12 miles on it Loved that BEETLE

I stopped by to see if they could assist with a warning light as I was traveling through Yakima…read morefrom California. The jerk in the service department was quite rude and told me to make an appointment for next week. I explained my situation and he said" Oh Well"!,, we have 40 appointment a day and there are no openings. He would not even look at the warning light. Just told me to make an appointment for next week. And again,, I was passing through and wanted to make sure there was not a major issue. I've heard rumors about Steve Hahn's Customer Service,, now I got a first hand experience. Word of mouth is the best advertisement. Good Bye Steve Hahn's Kia.

I recently had to visit Steve Hahn Kia over 3 separate appointments to fix a sensor issue on my…read morecar. When I visited for the final appointment last week, I told them I was concerned about a severe grinding sound I was hearing. I ask for them to check that twice and they said they were pretty sure it had to do with the sensor. When I was checking out, I asked again they said that everything looked normal. It wasn't. Two days later I took it to Les Schwab. My rear breaks were metal on metal and I needed new rotors too. I can't believe that I asked about this THREE TIMES at the Kia Service Dept and they said all was good and safe and sent me on my way. Unbelievable.

Go somewhere else. They are fake and all friendly while taking your money. My car is still under…read morewarranty which in their opinion means zero.. I have a 2020 kia sportage known for oil consumption issues. But they will find the tiniest reason to call the warranty invalid. I urge you to not buy Kia and definitely not shop steve hahn the only back they have is their own.

Excellent service. Grateful for the assistance recharging our air conditioner this afternoon. Poor…read moreassociate offered to help and bit off a bit more than expected, but saw it though, and we had a much more comfortable rest of the day. Thank you!!!

Coming down the east side of Chinook Pass, the brake line on my motorhome gave out. The guys at…read moreNAPA in Yakima spent over an hour fabricating a replacement line, all the while apologizing for taking so long. They went over and beyond until they found a solution. GREAT CUSTOMER SERVICE!!!

Good customer service and well stocked store. Thank you for accepting used oil for recycling and…read morehelping protect environment.

Standard auto parts store. The folks working here are always friendly and helpful, likely with more…read moreautomotive knowledge than you! I noted no less than four types of windshield washer fluid with antifreeze and antibug options a plenty! I also discovered what we assumed to be another patrons batsman cup chilling in the fridge where the Monster energy drinks were kept! A point for the mug, a point away for someone's cup hanging out in the cooler! Slight positive as it's now a good story! Nice spot to stop and grab your car related needs!

Great!!! customer service, always been greatly appreciated and welcomed when I enter the storeread more

I used to live in Yakima and I drive from Seattle to visit nearly every month. Saying that I…read morealways go to this o'Reillys and as a elderly woman I HAVE say...these people here have my heartfelt warmest feelings for them...

Well the guy here tonight sold me a spark plug that I had to go right back in and return. He…read morecouldn't even answer my questions about a fucking spark plug. I ain't got time for shit like that. Man . Give the guy a fuckin study book. Any ways I went to orielys and they had gotten me exactly what I needed. I even brought the pieces in to auto zone and the guy acted like he was allergic to me or something..

The younger staff knows nothing about older cars. I called and asked about a part and they didn't…read moreknow what a Plymouth duster was!! He asked if it was a real thing!!! Then he hung up on me!!!!

Friendly service. Decent selection of tools and accessories. Location not too close to any other…read moresimilar stores nearby so it's convenient.

I discovered my headlight bulb was out, just after I was asked to take a short road trip for work…read more I walked in to the O'Reilly's on First St in Yakima, where they not only had the right bulb for my car, but they changed the bulb in a few minutes. Big thanks to Christian for his quick work and stellar customer service!

They sell used parts do not shop there! They lie to there customers about life time warranty…read moremanagers care more about there bonus!

Best staff I've ever experienced. Very welcoming and outgoing. Shows clear state of empathy.read more

Not good!! Why do they make appointments when they never stand by them?? Then I had them rotate my…read moretires and I was driving home and my car was bouncing all over. Took it back made an appointment and they made me sit for over a hour!! They really need better customer service!' I will be going somewhere else from now on. And also they had three bays open and did nothing!! Now it's a hour and 45 minutes!!