Horrible! This company is incredibly unprofessional. They embody the stereotypical construction company with no customer service and no organization skills. They know their trade but have zero business skills.
They gave us a contract for work, and verbally told us that the price was higher than we'd probably have to pay because they'd be using less material than they'd bid for. They told my husband they would deduct material from our final billing; I guessed they wouldn't since we already signed a contract for the price, but there is always hopeful thinking.
They ended up billing over the price of the contract, saying they used more material than they had bid and we'd signed a contract on. My husband and I are construction professionals and are understanding to estimates and contract prices that are off. We are familiar with contractors asking for a change because they did not bid enough, Valley Paving did not ask for a change, they just tried to increase the bill. They ended up honoring their price.
Their bill finally came in as it was contracted, and they began calling and emailing about when it would be paid. Most companies give you a minimum of 30 days before they start collections, I paid the $14k with in a week of getting their bill. My first call to them was the day I received the bill and it was not answered the message machine said no one would be in office for a week, I left a message requesting a lien release and told them I had a credit card ready for them. They didn't seem to understand what a pre-lien was and became offended that we would request the paperwork be done to protect us. Leaving messages on both my husband and my phone saying 'they trusted us'; unsure what this meant since they had a contract with us and a pre-lien on our property. It was just standard business in my eyes, neither party having any need to 'trust' each other because we could each 'trust' the contract and our legal protections by law. They are not COD and their contract clearly states 30-day net.
After all this, they ended up calling again because they had not added base rock material charges to our contract or bill. We told them have the supplier bill us directly. We made no arguments to the additional $2k, we had known there was a base rock charge, but it was not supposed to be through Valley Paving, it was supposed to be through Granite Rock.
They took 5 days before they sent this bill, when they did I called Granite to pay but found they required payment via check. I sent the check out the next day. In the meantime Valley Paving, wrote me three more letters, asking me the status. I finally told them to stop contacting me as I didn't deserve the harassment. Stacie in the office wrote four more letters after that, continuing to drive home that her method of harassment is nothing she'd apologize or stop doing, she then called her family member who works at Granite and had her call me. When the woman at Granite realized they had no rights to the bill they were harassing me for and it'd already been paid she hung up on me. I didn't get her name, but I'd guess if Granite knew she'd made that call she'd no longer be working for them. read more