The ATMs are always down and the supervisors/managers are rude and do not help customers who have…read morebeen with them for 20+ years. Find another more convenient bank if your in the market. I use to enjoy the localness of this bank but they have really gone down hill and are very disappointing.

Ok, So the staff at this credit union (both Branches) are amazing, my main issue is the serious…read morelack of technology and the limitations that are put on the patrons because of this. Maybe I'm spoiled because my main credit union is in Los Angeles and they have to compete with many other financial institutions and if they didn't have the ability to do a simple ACH transfer to another financial institution I don't think they would be around. So technology is mainly the issue here. There is good though, The Bankers are super friendly and always trying to help, its local so I get to keep money in the local economy as Local Credit unions tend to lend local more often than not. The whole technology thing might be a deal breaker as I am a small business S Corp and I need to be able to move things in an out of my accounts. (seriously I really don't want to leave) but if I cant figure this out I will find a credit union that does. As I will never use a bank like BOA, Chase or Wells again.

VSCU is one of the best Credit Unions to be a member of. Customer Service is incredible.read more

It's been different since FCCU merged with Valley Strong- This Credit Union doesn't seem to look…read moreout for the customers who have been with them for over 25 years- Loyalty does not seem to makes any difference weather you get a good interest rate or not- 5 years ago I was given a 6% interest rate for a car loan and I had a perfect payment record- then my credit line improved and this time they wanted to give me a 26% interest rate!!! The car loan company gave me 11%, and I bet I can get it lower.... but not with Valley Strong... I tried before shopping and after i got the car too after making 6 months of perfect car payments with this current loan.... it's the economy partly, but... it's also the credit union... it's not incentive to keep my automatic pay streaming through them.... might be leaving soon. Their Customer Service leaves me feeling not really appreciated. I miss FCCU-

Trina the P.B. was able to help me and was super fast and efficient . They seemed like they were…read moreactually glad to have me as a customer unlike the other Banks that lost their sense of customer service a long time ago. I highly suggest banking with them if you're in the market.

Terrible service wouldn't cash my cash because it was printed on the 7/29/25 this place gave me no…read moreexcuse for not cashing my check and she was rude and mean

I wouldn't go there if someone one pay me. One of the rudest places I been. Didn't even look at…read morethe check told me told on when I got it this month. And told me go to a bank when I don't even have one. But yet on the phone about a fraud check they took. This place needs to close down for good

Horrible customer service They never call you back…read more They over charge you I do NOT recommend this place Go to Esurance they have way better rates I went over there and saved 100 dollars a month with the same coverage

I have been with this Ins. Company for over 5 years. The mngr is great and they have the lowest…read morerates in town! Only neg. Is They charge for every change you make to your acct. This is an awesome company and I would highly recommend there services ! So give them a call and get the lowest rates in town! !! ;))

Everything. Good listener and handling of my particular situation. Followed up and kept me updated.read more

Great customer service and the best rates we have ever had! Cynthia is simply amazing, you ask and…read moreshe delivers. It's nice to have an agent that really cares about her clients. I would recommend you give her a call for a quote asap! Thank you for doing the most all the time, we appreciate you!

Ann & team are fantastic in their field. Great customer service, returns calls/emails promptly,…read moreprovide updated details and there for you, as needed. Been using their services for over 25 years. Thank you Ann & team for your superior service to your clients :)

I am writing this to support and appreciate the Ann Harvey State Farm Insurance office.  I have…read morebeen a customer for over 15 years, and even had moments of leaving and going back to state farm.  Their customer service is hands down the best from any insurance agency my family and I have ever dealt with.  They have gone above and beyond during stressful events such as theft, accidents and other losses.  If you are shopping around for insurance, and desire excellent customer service do yourself a favor and look no further, you will not be disappointed.  People in Stockton need insurance and you will find nothing but the best here.  Thank you Anne Harvey and office, for all your help and service. Also during covid they have been very helpful with contactless processing and the app is great

A definite plus in banking. This is the first financial institution I have used that does not…read morenickel and dime you. I inadvertently entered 2 rental payments for the same unit and for the same month which would overdraw my account BUT thanks to LOW CASH MODE I was notified and, would you believe PNC Bank noticed my error and reversed the extra rental payment, unlike other financial institutions? This is personal banking and is greatly appreciated. I highly recommend PNC Bank. Sandra L Van Deventer