We didn't have to make an appointment. We got there at 8:50am and were lucky enough to be second in line. It was $55 to see the vet $190 to get X-rays and another $190 for a senior well blood test. They told us to leave our cat there and pick him back up at 3:30pm. But in about an hour or hour and half they said he was ready for pick up. We got x ray results the day of and the blood test the following day. They're efficient for what it is but they didn't fully explain the results to us. read more

Don't come on a Monday morning. I walked in with my kitten for vaccine shots because they don't take reservations. I went in at 9am, and waited 2.5 hours before they called me in. A warning would've been nice. read more

Awful, dismissive, terrible communication. Incomplete examination. The worst veterinary experience in decades of pet ownership.

White lady receptionist is rude Attempted to bring my dog in for some hives Waited till they opened signed in and not till she read why I was taking my dog in did she say they couldn't see my pet because the "doctor is on vacation". Why are they still even open or accepting patients if the doctor is not there ? read more

I've been taking my baby girls, shih-tzu doggy & Siamese cat, to valley vet for 8 years now. They are always wonderful and take the time with you, when necessary. They are all so sweet to my fur babies and will explain as needed, even though their practice gets extremely busy. Saturdays are clinic days, so first come, first serve. Line begins early and wait time can be long. This vet is affordable and they make appointments for needed X-rays, procedures, etc. my fur babies have had dental work, sedation, X-rays, bloodwork, vaccines, and refill of medications here. For more severe conditions, after they have fully checked, they have specialists to refer you too. I've also lost a fur baby due to aging and they provided a peaceful and non rushed experience to say goodbye. They offer a service that will cremate, everything is taken care of by valley vet and they call once your babies ready to go home. They were very mindful and sensitive of this hard moment. Most recently, we are trying to figure out my doggy's condition. After all test, I'll need to take her to a specialists, however as we rule out asthma, Sheryl and other nurses took the time to show me videos on how to provide medication to my doggy. I am grateful to the care they've provided. read more

Valley Veterinary Hospital - Veterinarians Near Me - San Gabriel, California

Been coming here for over 10 years. This place is amazing and I highly recommend bringing your pets here. They'll treat your pets well. Yeun and Cheryl are awesome! Will be coming back for many more years read more

The receptionist is very unprofessional. She yelled at my nephew who is just a kid for asking questions about our cat. They charged us $55 for a walk-in without any actual vet examination. They also charged us for the blood test for $275 without having the courtesy to give us a call or sending an email to notify us that the result is ready. Please do your pet a favor by visiting other vet clinics who actually give a care and compassion for your pets. read more

Ask me to pick up my dog on 10:30. That was Saturday , I arrived at 10:15, that was Saturday, still have to sign in on the paper. I signed on the last page, wait until 12:30 can pick up my dog. Then what's the purpose to ask me pick up at 10:30? Just tell me sign in at 9, messed up my whole day plan. Won't be back again read more

This place is most definitely always busy. There is always a long wait even if you come early so be prepared to wait 2 hours if you are not in the front of the line. But they've always taken care of my pets well every time I've gone. read more

The receptionist here has unacceptable attitude. We wanted to ask a question about our cat and she shooed us off. We came to this place since the other vets around this area are packed and this one is not. No wonder why this one is so empty. Prices are outrageous too. Please save your money and insanity by choosing a different vet. read more

Been here a few times with kitties. Prices are the cheapest I've found, I've had good experiences with all staff. It's walk in only which is nice, just expect longer wait times if you don't get there early. read more

overcharged for a routine check-up, long wait to be seen by the vet, 3 to 4 hours. No parking; we parked on the curbs; no progress in addressing the issues. Money is tight these days, where is the compassion? read more

I brought my cat here for a dental check, but it was a really stressful experience. My cat is shy and easily scared, and since their afternoon hours start at 2 PM, we arrived right on time -- but the place was already packed with dogs and there were no seats available. We ended up waiting for over two hours and still didn't get to see the vet. The wait time was extremely long, and the environment is not cat-friendly at all. I wouldn't recommend this clinic for cat owners. read more

Been coming here for years and they always taken good care of my pup. Yes the wait is long as they are always busy and only do walk-ins, but the efficiency and cost make up for it. Few years ago, My dog had a torn ACL and was limping. She was seen at an emergency vet hospital the day before and the vet there told me she sprained her leg. That whole exam costed me nearly $500. I didnt believe the vet there so I came here to see Dr. Cootauco. Dr.Cootauco laid my dog on her side and showed me the leg movements were off and said this is torn ACL and needed surgery. He squeezed me in for surgery the week of and the whole operation costed me $950 (where other places quoted $2k+). My baby was able to walk again after 2 weeks. read more

A lot of medicine was prescribed before the examination. It is not good for doctors to be too big after we refute it. I won't come back here again. read more

The wait can be awhile. However we have 4 puppies. Noone can beat the pricing and care that you will receive. Definitely always worth the wait. read more

HORRIBLE DO NOT BRING YOUR LOVED ONES HERE. They will scam and overcharge you, doctor refused to look at my dog and was extremely impatient and uncaring. Was given a refund after waiting forever even though we were the third in line waiting from 9 am. Doctor refused to look at dog and did not provide any useful information or assistance at all. Tried to deny my refund. read more

Good customer service. You have to wait but the doctor is great. Prices are very reasonable. They will take care of your fur baby.

They saved my pet's life, no doubt and forever grateful. I would recommend for anyone with a pet to get them insured. An emergency is bad but not having the money to save your best friend's life is devastating. It didn't happen to me but I can imagine read more

Pros: Great veterinarians. Great staff. Affordable prices. Most importantly, there's a lot of trust from the community. Cons: small location. will get crowded, loud, and have long wait times. not great for emergencies. Been coming here for years when my Gracie was alive realized I never posted a review. Few things I learned about Valley Vet 1.) It's walk in only and first come first serve basis. They're really efficient so they turnover customers pretty quickly. You have to sign in and wait to be called. Their emphesis on first come first served is enforced by the front staff unless there's an unforseen emergency. 2.) Calling this vet office can get very loud. But if you have specific questions like "should I come in for these symptoms", "how much should i expect for this type of visit", "my dog ate chocolate, should I come in" it's worth a call. 3.) Surgery is generally done on the weekend. There was a time where my gracie had some growths from her ears removed. We always scheduled to come back on the weekend. 4.) This vet is great for common/routine stuff. Flea treatment, rashes, throwing up, and routine shots. We're usually in and out if we come in early enough. But even sometimes if we come early, there might be a line before they open. The doctor is very straight forward to the point. After years of coming to valley vet, I can recognize him if I see him in the streets, restaurants, or at the badminton courts. We never tried to build a friendship-- which turned out fine. He's my vet not my friend and I value this type of relationship. The biggest take away for valley vet is over the years we've gone to different vets. Either because of the hours or the type of emergency services wasn't provided here. What's interesting is that vet visits are strange because if your dog's sick, the dog's not going to tell you what's wrong or what type of sickness they have. Also when doctors take a look, they're using educated guesses. They use their knowledge from previous cases, look at the symtoms, and do tests to confirm their suspecion. Then they prescribe medication to treat the confirmed illness. Theses test can get expensive to confirm suspecion. However, there's been plenty of times where the doc's like, "lets see how Gracie does on these medication" which saves me a ton of money on tests and time for test results to come back. Now, i'm not saying the doc's right 100% of the time he's human and I understand that. But I appreciate him having the confidence to skip tests sometimes and go with his gut. btw if you ever get to meet Cheryl, she's a godsend. Gracie my shih tzu has been coming here since she was a puppy and towards the end of her life. I was happy she was in the hands at the staff of Valley Vet. read more

Helpful and Kind employees here. Busy all the time they close at 4pm so get there with time. read more

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Yesterday, I went in for my dog because the night before he was vomiting a lot. I showed up very early because I was aware of their long wait times and I was the first to sign in upon entering at 9 AM. I ended up waiting 50+ minutes even though I signed in so early. They only do walk ins for general exams so I couldn't have even made an appointment if I wanted to. I understand my circumstance of needing my dog to be seen ASAP but to make me wait so long when I was the first to arrive was ridiculous. When I got called in, the doctor was too quick and I could barely ask my questions to better understand my dog's situation. A nurse later came in to give my dog an injection and blood test and I'm glad she at least was able to answer all my questions. I was also told to give a poop sample and would receive results of his blood test and poop sample by the next day (this morning). I got a text this morning saying that my dog has parasites and I need to come in during their hours to pick up medication. The text didn't say what kind of parasites he had and I tried to call in but no one picked up. I arrive by around a little before 10 AM and try to ask the woman behind the desk if my dog may also need an injection to remove the parasites and I also tell her about my text to just receive medicine for the parasites. She asks me what kind of parasites he has and I tell her the text didn't specify. I would also expect her to know since she works here but I guess not. I waited for over an hour and a half and I don't even know if all I needed to do was pick up the medicine. Yesterday I kept thinking maybe this vet is struggling because they have such a small staff (looks to be about only 4 people based on what I've seen). Today, I learn that they don't record and communicate well enough with their staff and it has led me to wait for the 1.5+ hours. By the time it was my turn on the list, I was just told what the parasite is (the nurse was kind enough to email the report to me) and just paid for the medicine and left. The price is much affordable compared to other vets but my time is more valuable. It is a completely frustrating and annoying situation. The staff here does care about animals and are kind but they really need to fix their scheduling and waiting issues if they want to improve. I have also attached the image of the text that couldn't even tell me what parasite he has. I hope they read this to try to improve in communicating with their customers and organize their records better to make it easier for all of staff to understand their patients. Also, please find a way to avoid long wait times as well. read more

Valley Veterinary Hospital - Text message with not much info - Veterinarians Near Me - San Gabriel, California

Economical full vet services. Always busy, no matter what hours you're there. Front desk ladies mean business, no joking around. Moving quickly from one case to another. After 2 hours of waiting, finally got to see a very overworked vet. He had a very dry personality and just gets the exam rolling quickly so to move on to the next animal. They do NOT take appointments here, only walk ins. I was out $430 for allergy shot, rabies vaccine l, eye drops and cream. The price is fair, but I wished I was inform of the price breakdown before asking to pay. I would I get the $85 eye cream since I can't get my dog to let me put it on him. Wasted money. read more

Valley Veterinary Hospital - Waited patiently for 2 hours. - Veterinarians Near Me - San Gabriel, California

I came to this vet because it's close to my house and they take you on a first come, first serve basis (since my prior vet wouldn't be able to see my pup until 10 days later for the next available appointment). Due to COVID-19, note that they stop taking people at 4pm. I arrived at 4:05pm and luckily the front desk assistant kindly let me still sign in. But a few people came after me and it was too late. Once you sign in, they'll give you a call when you can come and wait inside. I took a nice stroll in the neighborhood for about 10 minutes until I was given a call. Once I filled out all the paperwork, I waited until it was my pup's turn. She had been scratching excessively and it was obvious this was a problem. After a temperature check and weight check, the vet administered an allergy shots as a solution. He was very quick in his process but was also able to answer my questions. Along with the shot, I was given some antibiotics for her open wound from scratching, allergy medicine, an oral flea pill, and a bottle of Omega 3 liquid for the dry skin. All of this costed me almost $200, but the good part is that it worked within a few days! A typical visit is $40 plus any other medication or shots needed. It's reasonable pricing and the staff was very friendly. read more

I brought my dog in for a routine checkup and get meds. My dog had known allergies and respiratory problems. She was very alert and active before the vet visit. my dog was kept at here for an unusually long period, exceeding 6 hours. When I finally picked her up, she appeared to be fine but was very tired. The same night after the visit, my poor dog displayed severe distress. She was panting uncontrollably, refused to eat, and was unable to sleep. Tragically, my dog passed away the following morning. I regret taking her in so bad!!!! and of course they don't even pick up the phone. read more

My go to vet for vaccinations and check ups. Although there's usually a lot of people here, I still come to this location because of the friendly doctors that work here. The place is a bit rundown, and makes you feel like you're in 1966, but it's all apart of the experience. I would not recommend coming here for surgeries and more serious problems with your loved ones though. read more

Dr. Cootauco is an exceptional vet. He was able to remove Sky's mass on his penis in an overnight surgery. Dr. Cootauco and nurses took extraordinary care of my dog while also keeping me well informed and calm. Sheryl at the front desk and the other nurse Yuen were the kindest and most caring person I met. Tess was also very helpful. Overall I will definitely make this my permanent vet location. read more

Valley Veterinary Hospital - After Surgery - Veterinarians Near Me - San Gabriel, California

So yeah I most definitely recommend this veterinary office for your family pet. I've been to other places and spend over $1000 on basic treatment for my dog. But I came to this location because my dog had a rash and the doctor prescribed me five different medication's and I was only charged $182. I could not believe it, in fact, I was shocked! I was getting ready to break the bank, but instead I was able to comfortably afford the treatment my dog is receiving. We did have to wait a couple of hours outside before we saw the doctor, but it was well worth it. It goes without saying, but there was a lot of people waiting to see the doctor. Because of the quality of service and the affordable charges, it's no surprise why this veterinary office is so busy. If you ever need to get your animals checked out, I definitely recommend coming to this veterinary office but you must come early. They open at 9 in the morning and they already have a line by 8:30 in the morning so get here as soon as you can. If you cannot do the mornings, try showing up around 1 in the afternoon. They will be on their break at that time, but when they come back to work, hopefully you'll be one of the first patients in line. read more

Valley Veterinary Hospital - Dude - Veterinarians Near Me - San Gabriel, California

I came here to get my cat spayed, and the pricing and service was pretty good. Walk-ins are welcomed with no appts. First come, first serve. I called in for a quote for exam and spay. They don't really take calls during business hours. You'd have to leave a voice message. I think that's the inconvenient part of it. But the receptionist called back after hours and gave me all the pricing and instructions, so everything was clear. They are open on Saturdays too, for walk ins, so I walked in and had an exam right then and there. It can get pretty busy, so come early and wait in line if you have to. I came at 9am (the time they open) and the line already flooded to the corner of the building. I got the initial exam for $40, or was it $45? I can't remember. Lol. The doctor was nice, even though my cat was really feisty. I returned for the surgery a month later. Surgeries are by appt only, so ensure you don't miss it, or you'd have to wait longer for another appt. Once it was time for the surgery, it was a breeze. You check in, and drop off your pet, and come back to pick them up at the end of the day, around 5pm. I came after work and was able to pick up my cat at 430ish. The price for a spay was roughly $200. So with exam and spay, you're totaling less than $300. Most other vets I researched was $350 and up. I paid for the medication and collar and was one and done! I did have to come back for restitch and staple, as my cat likes to jump around a lot, and her stitches ended up coming out and the wound got a little infected. But the doctor was nice and restitched it for free. I just had to pay for the antibiotics and I was done. We are returning in about 2 weeks to get the stitches removed. Overall, this is a great vet hospital. The front desk person is nice, and the doctor is great. read more

Everything is great here! The nurses are adorable The veterinarian is Amazing and quick! Thank you all for everything you do!! I'm taking all my animals to Valley Veterinary Hospital from now on!! read more

Valley Veterinary Hospital - My kitten Venus - Veterinarians Near Me - San Gabriel, California

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Open on sat, no appointment needed for shots and regular exam. Not expensive and nice staff.

Poor management and very inefficient the way they do things. All I needed to know was whether my pet was due for a vaccine and I had to sign in and wait. Especially during a pandemic, they should minimize crowding in their office by determining the severity of the case. read more

My family has been coming here for as long as I can remember. The team here has taken the best care of all of my dogs, I can't imagine going anywhere else! read more

Great dr. And staff..... staff works really hard especially with the amount of people they have to deal with and alot of annoying repetitive questions they get everyday(especially the receptionist). Wait is kinda long but is expected since only one dr. Good thing is you can wait in ur car and receptionist will call u when ur turn. Thank you guys!! See u soon. My dogs hair grew back.... read more

My dog's leg is broken. I spent more than 1,000 dollars here for bandages and dressings. It has already had two X-rays, each costing 150 dollars. My third appointment was just to change the bandage, which cost 55 dollars. However, when I made the appointment, the record did not mention that an X-ray was required, and the text message reminder the night before the appointment did not mention that an X-ray would be taken. The next morning when I went to the front desk, the lady did not say that an X-ray would be taken today. I sent it to the dog in the morning. When I went to pick up my dog ​​at 5:00 pm, she asked me to pay for the bandage and X-ray. Why didn't you tell me earlier? Why? Moreover, yesterday I found that the support inside the bandage used to bandage me was broken. I went to find them today, and their front desk lady had a very bad attitude. Later, a nurse who could speak Chinese, who might be the manager, spoke to me in an educated tone and was very rude, scolding me. Why didn't you pay for the X-ray? Why should I pay? Did you notify me in writing or by phone? I told him there was no reason to do this to me, and he told me that the text message reminder didn't have room for the word X-ray. Sister, you can call me. And today they charged me another 150 dollars for bandaging. They are a clinic that only cares about money. They charge a lot and have a bad attitude. It's terrible. I don't speak English, so they bully me. If you want to see a doctor for your dog or cat, don't come here. It's terrible. read more

Valley Veterinary Hospital - Veterinarians Near Me - San Gabriel, California

A great place to take your pets. The offer great prices and a very friendly staff. Your neighborhood veterinary hospital. It looks a little old school. But it still feels like the people there really care about the animals. Parking is a bit tough. Street Parking. Overall: Will return read more

Yes, It's a Long wait but I am very happy with them. They are affordable and kind. They explained everything about the treatments I was getting and needed. I will be going back! read more

Please do your thorough research before coming to this Vet service. I lost my cat today due to this hospital's vet and his failed services. He lacked authentic medical expertise and performed a FALSE diagnosis. I never write bad reviews. BUT PLEASE KEEP READING if you want to save your time, money, and your pet's lives. The vet who tried to treat my cat was a very unreliable, inattentive, CARELESS, unknowledgeable and ignorant 'PROFESSIONAL.' This hospital's checkup payment is cheap, compared to others, but their service is NOT WORTH A DEAD PET. A few days ago, my cat had difficulty moving and was crying. A lot. So I took him to the VVT and the Vet did not perform any Xray scans and only felt his heartbeat, checked his eyes and ears, and tested his pee. He did it very quick; added, it was a packed lobby with visitors. He was on a time crunch since the office closed at 1pm. His simple UNINFORMATIVE diagnosis was: "Change his diet to the special diet we offer. Your cat has bladder issues and urethra stones. He only has a few stones so he is safe now. He will be completely fine and void of them when you officially change his diet to this special meat diet we sell, along with consuming his antibiotics." That visit only took 20 minutes. But my cat was in morbid pain. I was afraid to speak up against the professional. So I carried on, still feeling suspicious that it could be that simple. At least 2 days later (today as I'm writing this), I wake up in the morning to my cat lying unconscious and completely immobile, despite the 50 times I tried calling for him. His eyes showed no life, but he struggled to breathe. He was at the brink of death. I knew his diagnosis symptoms were more severe than what the first Vet (at Valley Hospital) concluded. Immediately, I drove to another Vet service in Temple City and he IMMEDIATELY was taken into emergency care (Thank God), since their reliable Vet quickly diagnosed and x-rayed him. She quickly found that his urethra completely closed shut for over 24 hours and his obstructed bladder was OVER-filled, resulting his blood saturated with high potassium levels. This is fatal, and it's called hyperkalemia, which happens often in male cats if not treated quickly. I agreed to the reliable Vet at Temple City Vet Hospital to perform all the medical services to keep him ALIVE. QUICKLY. Despite all costs. But hours later, he died. My young 2 year old kitty died. And this would have been PREVENTABLE. And I wish I went to a better Vet FIRST AND FOREMOST. I could have prevented this from happening if a more RELIABLE veterinarian actually did a quality x-ray scan to see his ruptured bladder. A MORE QUALITY DIAGNOSIS. Because this Vet (from Valley Hospital) decided what was most appropriate on that Saturday, which is just to quickly get the job done, but perform no thorough scans or diagnosis for my cat's physiologic symptoms. I will never forgive this negligent man for his cheap fucking checkup. This Vet truly disappointed me and BROKE OUR FAMILY'S HEART. This hospital only offered quick service, not quality service. So I can't advise you all enough, please do your research and rely on other quality vets in SoCal. read more

Valley Veterinary Hospital - Young kitten could have lived another 2 decades. Please visit a better, reliable Veterinarian. Rest In Peace. - Veterinarians Near Me - San Gabriel, California

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What a super friendly staff! Not sure why everyone is saying the receptionist was rude. She was so sweet and welcoming. I walked-in on a Saturday to get my puppy his first puppy vaccines, no appointment needed. They gave him the DHPPC and Deworming vaccines. The vet was quick to give him the shots, as his assistant comforted my pup. Prices differ depending on what day you go. Saturdays they offer discounts on vaccines, I paid 40 for two shots. Deworming ($16) and DHPPC ($24) which are cheaper than all of the other vets around the area I called. If you have a puppy, be sure to call in on what shots your puppy is qualified for. There are certain age requirements for certain vaccines. read more

We need to take out cat to travel internationally and we're on a very tight schedule. We asked the hospital to do the rabies titer test and required the STAT service (expedited shipping and handling with the lab). Here comes our main character of this event. The short haired lady that could speak Chinese. The STAT service fee from the lab was $170 and when I asked her, she casually just said: "yeah it's $200". The test itself is charged $375 at the hospital while I don't even need to guess there must be a big profitable gap between this and the lab's price. But thinking about we could finally bring our dearest four-legged friend home, I paid the money. Now there's the turn of event. Very close to our date of travel, we called the lab and found out that they have suspended the STAT service since the COVID-19. So where does the money go? Where does the $200 go? I could only imagine one place. So we go to the hospital, confronted the lady. Of course she started murmuring. Saying maybe it's the credit card company maybe it's the transport. When we tell her that we called the lab she suddenly vanished into the back. When she came out she said oh, they sent us the fax and it's the only way they contact us and we just didn't get it. Didn't say anything about it's there responsibility to check or any compensation. I have to speak to the staff at the lab about cancellation of the test since it's useless now. When they said the cancellation would be $20 the lady suddenly jumped out and said no, no, no, we take process fee! You don't get to make the decision, the doctor does! So at this point, we know that we can be refunded and it's going to be far away from a full refund. Expectedly, she brought out a $150 bill for cancellation. We have to pay the money and finally brought this thing to an end. This is a terrible experience because we have already been misled before by the same lady when we schedule the test. She didn't check the rules and started telling us old stories that were not even relevant. Reluctant to listen and impatient to answer, rude and careless, very vague about pricing and tend to charge however much she likes by making up payment amounts, that's what we can say about the lady based on our experience. read more