Beware. Patients are unable to reach Valley View Dermatology by phone to schedule or confirm an appointment, or to get medical help in an emergency due to a failing phone system. I tried calling this office 2 weeks ago to confirm an appointment for our family. After 20 minutes of being on hold, I had to hang up to tend to the needs of our severely disabled, legally incapacitated daughter - also a patient of VALLEY VIEW DERMATOLOGY. My spouse tried calling VALLEY VIEW DERMATOLOGY this morning to confirm our family's appointment for tomorrow and was put on hold for a total of "1.5" HOURS over 3 attempts. During that time, no human, or recorded human, came on line to apologize for the wait, give an option to leave a message for a return phone call or anything. Totally frustrated, I decided to send an URGENT email to VALLEY VIEW'S "information" email address that I located on their website. In the subject line of my email, I put "Urgent." I knew this would get someone's attention, and it did. In the body of the email, I stated the details of what we were experiencing when trying to reach the scheduling desk. Within a few minutes, someone emailed me back - didn't bother calling - and asked if they could help me. The person stated in her email that VALLEY VIEW had a "firewall" issue with the phone system today. I immediately emailed back, asking: Did you also have a "firewall" issue 2 weeks ago when I called and was put on hold for 20 minutes and had to hang up to tend to the needs of my medically fragile, disabled daughter? Did you have a "firewall" issue occur 2 months ago when someone left a ONE STAR REVIEW on GOOGLE complaining about not getting anyone to answer the phone at VALLEY VIEW, stating that they were leaving VALLEY VIEW and going elsewhere? While I was sending my email response, someone finally answered the phone after 40 minutes of my hubby being on hold for his "3rd" attempt today to reach someone. My husband explained that he had been on hold forever, and desperately needed to confirm our family's appointment for tomorrow. The person told him that VALLEY VIEW did NOT have us down on the schedule for tomorrow...... We live in Boring and Dr. Swift's office is located in Salem, a one-and-a-half hour drive from our home! Had we just shown up for this appointment tomorrow, because we couldn't reach the office to confirm the appointment, we would have spent a total of 3 HOURS driving there and back for nothing. My spouse asked to speak to the Office Manager and was given her voicemail. He left her a message. A few minutes later, Robin, called me. I explained in no uncertain terms that it was inexcusable that we could not reach anyone to confirm our appointment for tomorrow over a 2 week period. Robin went on to say that their outdated phone system "is on the list" to be replaced this year. Robin said "it takes time to find the right system and not make a mistake, etc." She went on to say, that they replaced their outdated Medical Records System last year, and this year was the phone system.. I explained to Robin that we would NOT stop reporting this massive office failure to their headquarters and others. If VALLEY VIEW does not have a fully functional phone system in place today - and every day during business hours - then all patients should be sent an alert notification letter immediately with an alternative number to call when needing to conduct business. So, as my "first step" in forcing change at VALLEY VIEW DERMATOLOGY, I am going to share the email address as a way to get helped when you have been put on hold for more than 5 minutes: info@valleyviewdermatology.com. If no one responds to your email, call the Office Manager, Robin, at: 503.566.2069. read more

Careing, informative and gentle. My first experience with skin cancer and I was apprehensive and was relieved as all questions were answered with easy to understand and complete explainations. I was pleasantly supprised with the lack of pain in the procedure and would recommend Dr. Srinivasan completely. read more

Dr. Goodenburger has retired. Mom was given a new doctor who does not have the experience or training that Dr. Goodenburger had. Mom complained of how rough she was and how painful the MOHS surgery was this year compared to her previous doctor. When I saw what had been done to her nose, I was shocked. Her cute little nose now looks like something from a scream mask! I had hoped this was temporary and would look better after another week or two of healing. It doesn't. It appears to be permanent. How can this be acceptable care? read more

Getting really tired of bad reviews on places that are great! Came here with a strange skin condition and I had them stumped but they were so kind patient and professional! I was worried they'd just do trial and error but they got right to testing! Still haven't determined what I have yet, but I love all the medical staff! Also disregard the 1star review about no parking, they have an entire parking lot right across the street! read more

I am very happy with the care I receive at Valley View. I feel that I get the best care with Dr. Swift and her crew. They are very thorough and informative. read more

I've normally had good experiences with this medical office. However, today was a different story! I called to make a follow up appointment with Dr. Norris and found out that my account has been frozen because I hadn't paid the balance due. Well, I had paid my account back on August 3rd (and it's now September 30th) but for some reason, their bank returned my check to them for insufficient funds. Did they call or send me a letter so I could rectify the situation? No! They just froze my account so I cannot get medical care. I called my bank and they have no record of that check being sent to them for payment, no insufficient funds charge, no overdraft against me, etc. From my end, they never even tried to deposit the check. In fact, it seems that it was entirely their bank who also didn't even notify them until September. So, I called back and spoke to Lydia who frankly didn't care. She was rude, talked over me and when I said I'd like to finish my sentence, she told me not to be rude! Then she told me to call their Pioneer bank and that it wasn't their fault. It makes no sense for me to call their bank or do anything more to rectify the situation since it clearly was their fault. However, Lydia insisted that I didn't have sufficient funds or their bank wouldn't have bounced the check...and yet my bank has no record of them even trying! Lydia was rude and disrespectful and has caused me to seriously consider switching dermatologist if the staff is going to treat me this way. I cannot even make an appointment until I go and pay; and they seem to have tacked on an additional $10 since the bill was $60 and it's now $70. Perhaps they are scamming people to make extra money! read more

They simply do not care about you - bottom line. While I like Dr. Swift and would love to continue that relationship dealing with Valley View Dermatology simply isn't worth the effort even if you can get in. March of 2025 I had my usual exam and some burning of suspected spots. Again, can't say enough good things about Dr. Swift. She suggested I make a full body appointment within six months. Problem was her earliest was December. While roads and holiday guests make December my least favorite months to have burn spots on my hands and face I took it. My appointment was at seven forty five - my drive to get there about an hour. Roads were decent considering we were having a huge rain event and due to a very dramatic change to the landmarks with huge new apartment complexes and missing the street the first go around I was still early. Checked in, went to pay and then the look that washed over the receptionist as she said "you are at the wrong clinic". Ugh.. so this is the only clinic I have been to and it is where I made the appointment and nothing was said at the time that it wasn't going to be here. I was then informed the doctor didn't work there on these days and there was no recent change - so essentially I screwed up. I asked them to call to see if I could drive the ten to the other clinic (which is ironically much closer to my home and far easier to get into) and was told nope, you will have to reschedule and the next appointment opening is in May. I explained she wanted to see me within six months and now this puts me well over a year.. too bad so sad. Yes I was given a reminder of my appointment via a program they use for check in and I recalled looking for the address on the email but found none and told them as much.. I also was certain my appointment card had this address on it but of course they didn't believe me. At that point I felt it best if I just spend the hour drive going home cooling off. Got home and sure enough the appointment card they gave me was for the address I went to - no other address or mention of one was on the card and my appointment details were written in detail on the back form. Okay.. so I went to my email to open it up and expand it fully and nope.. no address. So there was absolutely no way for me to know it wasn't at my normal clinic. I called to express this to the office manager of the original clinic.. option only of leaving a message... so I called the other facility - the one that wouldn't let me come in ten minutes late due to me going to the wrong facility. Again message machine so I asked for someone that was in that could help me and I was given to the office manager Robyn. We went over all of this and she agreed it was there error but not one sorry or hey let's see if we can get you in earlier or on a cancelation list... They did offer a new doctor that wasn't booked out so far but ironically when we started seeing Swift she was that new doctor and we had wanted to remain with her. If I was going to change docs then at this point I was going to change outside of their system. I expressed that and got a reply of essentially don't let the door hit ya where the good lord split ya. So I am a big no on this clinic. First of all it takes months to get an appointment... as in ten.... and when they screw up they take no accountability. Swift is awesome but she isn't worth the gauntlet. It was very very clear at all levels that they simply did not care that I was way past what she had recommended in a return visit, that I left company at six thirty in the dark of morning to spend an hour driving... that I was turned away and made to feel as if I really screwed up, was denied being seen at the other clinic ten minutes away... or that while they finally fessed up to screwing up it came with no apology or accountability and it literally ruined my day... So big no for me and while I have referred to them in the past those puppies are getting rescinded. Hopefully Swift goes out on her own and I will be the first to make an appointment but as for the clinic.. nope, nadda.. no way. I at the very least want to be treated respectfully and even if faked that they actually care one little bit about their patients. read more

Expensive but high-quality care The doctor was smart, clear, answered my questions, and prescribed an effective treatment for my complex skin condition. The ~20 minute intake visit cost $410, of which my insurance covered $90.53. I paid a $25 copay up front and received a bill for an additional $294.47 about a month later. read more

excellent staff. They were able to quickly address the cancer and set up procedure. simply the best in Salem!

My family and I have gone here for five years and were previously happy with our care. I believe there's been a change in management to one that only is interested in money not patient care. They changed my Doctor without notice, I came in for a 3 minute appointment for which I was charged 450 dollars! I called to question the change of doctors and my bill. Two times I tried and was sent to a voicemail that never got answered. I also wrote a letter for which I never received a response. My husband, son and I will never go back!!! I've previously managed Dental offices and am shocked at their poor management. read more

These guys are the best. I was shocked to see negative reviews. Amy Ullan is my Doctor and she is thorough, knowledgeable, experienced, and kind. Dr. Goodenberger did my recent Moh's surgery and is also awesome. Reception and all the support staff are great. read more

I really like my practitioner here at the Wilsonville office. The problem is I can only make an appointment by phone, and I have been put on hold for MORE THAN 30 MINUTES. This was not an outlier. Other times I have given up after 15-20 minutes, with no option to leave a callback number. I have finally just decided to find another practice, not because I don't like the treatment but because their system is so completely antiquated and non-user friendly that it has become a colossal waste of my time. Don't know who does their phone/scheduling system, but I am done with it. Buh-bye... read more

We have been going to Valley View Dermatology for years and seeing Dr Shashi Srinivasan. He is the best dermatologist we have ever been to. He is beyond knowledgable in every area of dermatology. He can diagnose a problem quickly and surgically is fully competent. He makes going to this clinic a pure joy. We would recommend him as being 100% top of the line in his skills as a dermatologist. We can never go anywhere else because he fills every need we have. THANK YOU Dr Shashi!!!!!!!! Your forever patients Mike and Carol Dye read more

Doctor Swift is over the top awesome doctor. She inspires confidence in parents and patient when it comes to accutaine. Her remarks are spot on about side effects. The staff needs to get things straight.. like telling my daughter it's an in person doctor visit (45 minute drive) then she gets to appointment they say no it's over the phone. There is a super snotty medical assistant. Wish I had her name. read more

Terrible customer service. Office staff is extremely disrespectful especially the ladies at the front desk.

My wife a consultation with Dr. Srinivasan. From the moment he walked into the room, he belittled her Made her feelings about her condition feel unheard. He accused her of being an absent mother because our child was crying and she was rocking him in his carseat while trying to finish up my consultation. I have never witnessed anyone treated as poorly by anyone let alone a medical professional. I wouldn't recommend this location to anyone who is looking for answers or fair treatment. read more

I've only been to this office for a routine visit, but my experience was very good! I had a skin check with Dr. Kokkonen and found him to be thorough, kind, and helpful, and I'd certainly see him again in the future if need be. Making an appointment was a breeze, and all the staff there were friendly and efficient and following all COVID precautions as far as I could see. read more

In my opinion, the service offered was overpriced and I believe the prices should be more clearly communicated. I will not say that I was lied to about the price, though I was surprised to receive a bill in the mail after paying at the office for my treatment for what I believed was the full amount. I understand that some things have to go through insurance, so perhaps that's what happened here. Again, clearly communicating what I would have to pay, or potentially pay, from the beginning would be helpful. This alone would not prompt me to write a review, but the tipping point comes with how I feel I was treated. I did not get a good vibe from the person I worked with. I get a feeling of disinterest mixed with dismissiveness when I talk to the individual. It is however, nice to know that I'm not the only one who feels this way at least :) read more

I went there in March for the first time because I was noticing a lot of breakouts on my forehead and also for razor burns on my legs. They said nothing about my forehead beside prescribe me medicine from their office that cost an arm an a leg so I didn't go with it (breakouts went away on its own) and as for the razor burns he told me to shave the opposite way. I was in there no more than 12 minutes. Just received a bill over 200$ I called them to ask about my bill and the lady acted as if it was an inconvenience to answer my question as to way my bill was so high considering that I'm Double covered. read more

I have been a patient there for about 15 years and was quoted a different price range for squamous cell removal in 2022. They do not take my current insurance. I was sent a bill for $800, well over what I was told the range would be, which can happen. I paid some of the bill up front, but was unable to pay the entire amount, and they quickly sent me to a collection agency. I made $200 in 3 payments and paid it off months ago. When I tried to make an appointment, it was first stated that I still owed money, which I did not, and they removed it. I was then told I was dismissed from care. It is unfortunate that I could not pay the bill on time, but I still paid it in full, with no previous knowledge of being dismissed from care. I am very disappointed that a large dermatology clinic would just dismiss patient care and not work with a longtime patient even when I am a new nurse, fully employed and willing to still continue paying up front. read more

I am strongly recommending this clinic. I have been going here for a few years. I started working with Erick and since he changed his schedule and working more in wilsonville office I started to see Jordon for my cosmetic appointments. I had 3 appointments with her. I loved that she takes her time, explaining the product. I never felt rushed out of the office. I love love results every time. She is professional, informative, knowledgeable, and friendly. Great results on my face! Thank Jordon and to all front end staff. read more

Very high charges for a brief visit during which my husband was misdiagnosed. The doctor told him to start using a mild soap and stop taking hot showers, because he had ecxema. It turned out that he actually had a raging septic infection and if I hadn't taken him to the hospital the next day he would have died. He spent 5 days in the hospital and eventually recovered at home. Unless you have excellent insurance and a minor problem, think twice before you go to this clinic. read more

I saw a Amy for a general exam and noted some little bumps on my temple. She told me she didn't know what they were. She measured one, and said it was 3 mm wide. Then she called in Dr. Srinivasan, who measured and said it was 6mm. He left as soon as he measured it. I know how long a mm is, and Amy was right - it was 3 mm. When the bill came, there was an additional $125 charge for the 2 minutes Dr. Srinivasan was in the room giving an incorrect measurement. read more

I went a total of 5 times to figure out a rash that is all over my body. It has consistently become worse. Just not one bit of help, refused to listen and I saw 2 different doctors hoping, since I had been there before maybe they would work together to figure out this issue. I guess they don't care or have the ability. read more

I had been a patient here for close to 15 years. I was seen at an office visit and given a prescription. The provider neglected to call the prescription into my pharmacy. As soon as I got to the pharmacy I called the clinic and reached the answering service at 5:15pm. They paged the on call Doctor who was Dr. Srinavasin. I was hoping he could call in my prescription. He refused to speak to me and relayed messages to me through the answering service that a prescription need was not a valid reason to have an on call Doctor paged. It was barely after 5pm! My pharmacy closed at 8pm. I knew if I didn't get my prescription before closing my schedule wasn't going to allow me to get it for 5 days. I tried for over 3 hours to reach Dr. Srinavasin. He relied on the answering service who is staffed by non medical professionals to assess my situation and urgency and refused to talk to me. The phone call and prescription request should have been a very simple task for him yet he didn't care enough to talk to me, evaluate my condition, or try and help me. I had to suffer without my prescription because he couldn't be inconvenienced to take a call to fix the mistake of a colleague failing to call in my prescription. I will say that I usually see Eric Harmon and have been very happy with his care but this most recent experience is so upsetting I don't see myself going back. read more

5 stars! Awesome! Strongly recommend! Dr Kokkonen and his staff are extremely friendly. Always on time. Very caring. Very professional I am lucky to be his patient! I can't think of a single negative thing to say. I am a senior dealing with skin cancer and have been there many times. They are always wonderful! read more

Dr. Srinivasan performed a perfunctory examination of my condition, and told me a series of treatment options which I could have, and in fact did, attempt on my own. He didn't listen to my input at all and generally treated me with profound condescension. At one point he asked me if I had any other medical conditions and when I said no, he replied "Really?" and pressed me further. In essence, I took off work and paid $20 to be treated with brusque indifference, and to receive no real help for my condition, which I emphasized has started to interfere with my normal functioning. I was somewhat shocked that a doctor would be so rude and dismissive of a patient's concerns. I can't speak to the quality of the other physicians at this clinic, but stay far away from Dr. Srinivasan. read more

This is the second time I've seen Amy for a general check up of my skin, each time she's answered all my questions and I leave feeling confident that I'm good to go for another year. I took my ninety six year old mother into the Keizer office for a Mohs treatment by Doctor Bremmer and he/his staff were very kind to her. She even fell asleep during the procedure. read more

IF YOU ARE SELF-PAY BEWARE! When I called for an appointment I explained EXACTLY what I needed (a simple straightforward procedure) and that I was self-pay. I inquired as to what the EXACT cost would be. I was told $175. When I arrived for service I paid the $175. Nothing was said before, during or after my treatment that there would be any additional cost. 1 month later I received an additional $338 bill - my $175 procedure was actually $513. I had nothing additional done other than what my appointment was for. The billing department admitted I should have been advised when I made the appointment, when I arrived and upon my departure. Didn't happen!!! Had I been informed I would have made a very different decision! (January 2021) read more

I brought my son in to see Dr. Kokkonen for his acne. The check-in staff and the doctors assistant were all very friendly and helpful. Dr. Kokkonen did a great job of communicating to both me and my teenage son. He offered different options, and discussed the pros and cons of the different treatments, and then encouraged my son to make the decision. Overall very impressed with the completeness and professionalism. read more

I had a very severe case of psoriasis, covered from head to toe. I stareted coming here about 2 years ago. Jordan Praytor has been my doctor, and she is the absolute best ever. My skin is clear now and has been for some time. Thank you Jordan for everything! read more

PA Eric Harmon I have been going to for at least 5 years. He is amazing, hands down. He is so dedicated to you, does research when you leave if needed. He doesn't settle, always looking for new or different solutions to problems. I have also had several biopsies performed with him, he is very detail oriented. He's also a very enjoyable person to meet with. I give him 5 stars with out a question, and highly recommend him if you are not as satisfied as I am with your current dermatologist. read more

Unorganized and unfriendly billing department and office staff. Customer service leaves much to be desired. Jordan Praytor, though, if I could rate her I'd give her 5 stars. read more

The front desk was great and did not have any waiting time. I have been to two other doctors for my skin condition with disappointing results. I saw Dr. Srinivasan and he was patient, listened, and explained a preliminary course of action that made sense. He then explained what would be done if the problem persists. He did not try to sell me other products the Clinic provides as one I visited dermatologist happened to do. Thanks! read more

I have had excellent service from the Dermatology Clinic due to my too many years in the sun as a youth without protection. The front desk staff is great and I thoroughly have enjoyed my relationship with Dr. Kokkonen. He definitely knows his stuff, his treatment has definitely helped me, and he has a wonderful "bedside manner." I actually enjoy going to my appointments. read more

Most terrible experience EVER... If you enjoy being WAY over charged for services (after being told a different total by the doctor) and then being treated with the utmost disrespect by Yolanda the office manager and the billing lady, then this is the place for you... as for me, never again. I've never been treated so unprofessionally by anyone in my life. Especially from a doctors office... I never expected I would be swindled into paying high prices for a procedure I can do myself... which I will have to do now because the item I originally went in to get removed in December has since grown back a couple months later... So I am still being charged for something that was only temporarily removed... Yolanda reduced herself to insulting me on top of being disrespectful to me... there's plenty of dermatology offices out there... learn from my situation, save yourself the headache and just find a reputable establishment that doesn't scam their patients out of their hard earned money and then treat them like crap on top of it. read more

My husband saw a doctor here and he was terrible. Wasn't interested in helping and just wanted to get us out as fast as possible. Office staff was great but the doctor was horrible and we won't be going here again. read more

Called in to make an appointment to look at a possible melanoma. I was told I had used up my one referral already on a very cursory examination during which three spots were frozen. I was not informed at that time, or any other time, that I had only one dermatology referral per year. The person on the phone was not helpful and turned me over to a supervisor, who was more concerned with my anger then with any sort of help. If this spot is melanoma it is at least stage two if not three and could cost me my life. Had the doctor been more thorough during the one and only exam, this spot would have been found and dealt with. I got the feeling of being rushed in and rushed out. Fast food doctoring. I will not go back there and if it were possible to give negative stars I would. Do not go to this clinic. read more

I could overlook the dated dingy waiting room if the experience improved from there. Unfortunately, it did not. Physician told me I came in on the wrong day for my requested treatment. I said I scheduled appt 6 weeks in advance for this specific treatment and took time off from work so they should make exception. He complied but was obviously unhappy about it. I should not be treated poorly for poor staff communication and will not return. read more

Dr. Chadwick, a new physician at the Dermatology Clinic is great. I have seen him twice and was impressed with the time he took with me and his knowledge. He explained issues in detail and was very easy to talk to. My prescription was available quickly. His assistant was very pleasant too. read more