Friendly staff. Kept me informed throughout the whole process of ADHD testing. Reasonable rates.

This office does not check eligibility before or even after your appointments. Save yourself the time & headache. I was seen 4 times with new insurance and am now receiving a large bill because my insurance is not accepted at this office.. I provided my new insurance over the phone before my appointment, provided the new insurance in person before my visit and was still not informed until 2 months later. Now I'm being offered "cash price" for 4 PAST office visits.. I have insurance and would not have been seen if I was informed beforehand. Unacceptable. read more

I was recommended to Vallis Mental Health by a good friend of mine and she recommended a certain therapist but she wasn't taking new patients. I was reluctant to take anyone else, but I am beyond satisfied with my new counselor, Rana! She truly is wonderful and helps me understand the ins and outs of what I'm going through and what she sees, helps me actually dig deeper into the issues and isn't afraid to give me the hard truth. I have used both telehealth and in-office and I appreciate both! Sometimes when I am unable to find a sitter for my kids, it's easier to use the telehealth and they are super convenient! You do have to make sure you are in Alabama to use that option, but as I rarely go out of state, it works perfectly! The front staff is kind and they are great with working with my insurance. I will say I have to keep up with my appointments because they said after so many I have to pay out of pocket, but I'm going to try to stay on top of that by asking the front desk about that. They send out text reminders of your appointments. Anyway, I would highly recommend! read more

Initially, I was told they cared and wanted to help me, but with recent events, I now question that. A family emergency & Covid 19 took me out of state for about 8 months. The counselor knew my situation and why I could temporarily be pulled out of state. I was told that if I was out of state that I could not be counseled because counseling could only be done in the current state according to the rules. Recently, I received a letter terminating me as a patient. No call. No, "Hey are you okay? What's going on? Are you alive," Nope a letter. So I emailed them back expressing my dissatisfaction with receiving such a letter without so much as an inquiry about my welfare or hearing from me first. Eventually we talked on the phone. Last week I was told by a staff member that she would call me Thursday or Friday, but I did not hear from her until Monday. In that phone call the options offered to me was to start over, see a different counselor, & pay an higher fee than what I was originally paying. I explained my issues with that, but yet these were the only options offered. I explained that I was willing to wait however long it took to see the counselor I started with, but all I was told was she had too many patients & that I needed to pay a higher fee than what I had been paying. I called back later that same Monday and said that I wanted to speak with the counselor directly. The staff member stated she would leave a message. It's now Thursday and I still have yet to hear back. She said that the office called me in January & February before terminating me. Really because I don't recall getting those calls, and if that be true why is it that my termination letter came in the mail dated for October and not shortly after those January & February calls that were supposedly made. In addition, if they could not reach me with those phone calls why did no one reach out to my emergency contact to see what was going on? I mean what the heck is it for if you cannot reach the patient. Who terminates a patient without reaching the patient or to see what's going on first? Then when there is an apparent disconnect pawns them off on another counselor for a higher fee? Do you they not know the pain of establishing rapport and trust all over again or rehashing the trauma to someone different all over again? Obviously not! Funny, I was told that testing was okay by my counselor to establish a trust that I find repeatedly gets violated. From how this was handled and the lack of keeping promises such as calling back in a timely manner or when they say & proving that caring & helping is not just word spoken but action displayed is a test failure in my eyes. Where is the understanding and compassion to circumstances that I start with there? It's not like the counselor did not know my situation. I was told that they had grown as a business since I'd last been there. Good for you guys, but grown how? To care about the bottom line the almighty dollar?! They will know who I am by this review. They may not like my review, but how else am I supposed to feel and what else am I supposed to think when they are not hearing & trying to help me? When it's clear my termination was not correctly nor fairly handled? When it's clear that I can't get anyone to call me in a timely manner or when they say? I'm disappointed and very angry that I'm being treated like this. Who knows maybe this review will get me the call I asked for because nothing else has worked at this point. read more