I recently purchased a car from Priced Right Auto and I am extremely unhappy with how things have…read moregone. Since buying the car, I have already had to bring it in for repairs four times, all for the exact same issue. My car needed a Subaru specific O2 sensor, but the dealership installed an aftermarket part that kept failing. If they sell Subarus, they should know how to repair them properly the first time. Each time I was forced to drive two hours there and two hours back, which is exhausting and completely unreasonable for a car I just purchased. One of the latest fixes only took 20 minutes and easily could have been handled locally, but instead I wasted an entire day driving back and forth yet again. Between all of these trips I have put about 1,200 unnecessary miles on my car, spent over $250 in gas, and now need another oil change and new oil filter because of it. Michael, the salesman, was great to work with and very kind, but that does not make up for the fact that this car has had repeated issues and the way they have been handled has been extremely disappointing. I expected reliability and accountability when buying from a dealership, not constant repairs, added expenses, and wasted time. I would not recommend this dealership.

As a recently 'homeless veteran', I've spent the past 5 years, trying to work myself out of that…read moresituation. Unfortunately, my truck broke down, and I needed a cheap vehicle, just to keep me to and from work. I budgeted myself for around $5k, and found a vehicle that was 5,500, it wasn't too far out of my range, and I called to express my interest in it. But for some reason, that vehicle wasn't available, and was immediately upsold a different vehicle, that was around 7k. I really didn't want to spend that much, I have too many other financial obligations, but it was only about 2,000 over my budget, and figured it might take a couple of months more, so I'd have to put everything else on hold. When it came time to sign the papers, I noticed that same $7,000 was now $9,000. When I asked about the reason I was told it was a 'service contract'... a fancy name for a 'warrantee'. I don't need a 'warrantee' of $2000 for a used high-mileage 'as is' vehicle that has a Blue Book value of around $5,500. When I said that I really couldn't afford that, I was told 'well, it's just another $2000', and apparently THAT was the end of the conversation. No one asked me if I wanted a 'service contract', and I damned sure can't afford it. If the vehicle has more that $2000 worth of repairs, then I'll just go get another used vehicle. Even when I indicated that I didn't want it, it was still applied, as if someone who is working their way out of being homeless, has an extra 2000 to just hand out, because something 'thinks' they deserve it. My original goal was no more than $5000, turns out, I'm now expected to pay DOUBLE that amount. A scam is a scam. I probably should have refused the deal completely when it was clear that I was being scammed. I'll never do business with this company again.

Could not have had a better experience. I was able to walk the lot for over 30 minutes without a…read moresingle bother, staff was extremely knowledgeable about the origin and condition of every vehicle I inquired about, not a single ounce of push from the sales dept, easy to work with on financing, and pricing was more than fair and seems more fair each day I drive it. I would highly recommend them to anyone.

Terrible terrible service. I am completely floored. I had been working with someone here for weeks…read moreabout a car and called multiple times today to finally setup a final test drive after repairs had been done because we are seriously interested in purchasing. I wanted to make sure it was still available before we drove from out of town. Called multiple times and no one answered. Got there and was told it had sold. They knew I was interested in this car, knew I was coming this week and had previously set up a pre purchase inspection but had to cancel it because the car wouldn't start on their lot. And now they aren't answering phones during their work hours wasted my time and have nothing to say for it. I'm livid. My own car broke down on the way home driving back from Holland. My entire weekend ruined and could have been avoided by you answering your freaking phone.

I purchased a brand-new 2024 vehicle from Betten Baker Buick in January 2024, but the experience…read morehas been riddled with issues. The vehicle's mileage was inaccurately reported on an auto verification report, showing a discrepancy that made it appear as though the odometer had been rolled back. This discrepancy was entered by a dealership prior to my ownership, yet it has caused me significant problems, preventing me from selling the car. Potential buyers assume the odometer was tampered with, even though this error occurred before the vehicle was ever sold to anyone. In my opinion, the selling dealership should have taken responsibility for correcting this issue, but despite countless attempts to seek assistance--including speaking with new car sales managers, finance managers, and dealership sales managers--my requests were ignored, and the issue remains unresolved. To make matters worse, the vehicle was not properly prepped or detailed upon delivery. It still had plastic protective stickers on the sill plates, floors, and other areas. During the purchase process, the dealership presented a window sticker listing features that were very important to us, including a "tech package" with lane change assist, adaptive cruise control, and automatic rain-sensing wipers. However, during the closing process, they pulled the incorrect window sticker three separate times. After noticing the discrepancies, we insisted that the sticker being used be verified against the physical VIN on the car. By this time, they assured us that the features remained the same as originally agreed upon. Unfortunately, three days after taking delivery of the vehicle, we discovered that it did not include the tech package or the key features we had prioritized in our purchase. While the dealership eventually took accountability for their mistake, they refused to undo the deal, leaving us stuck with a vehicle that did not meet our expectations or match what was originally promised. The manager brushed off our concerns and offered an oil change and 12 gallons of fuel as compensation--neither of which we were able to redeem. This dealership used to provide exceptional service, especially under the care of a former employee named Mason. Since his departure, however, the quality of service has declined significantly. Betten Baker appears committed to service only until the paperwork is signed--after that, accountability and customer care are nonexistent. Yesterday, I was able to rectify the AutoCheck history. This took countless hours of my time with absolutely no support from Betten Baker. FYI, VP's and Managers will not return calls if you need help outside something that benefits them. ​

Robert Chapman at the Coopersville location has been been extremely friendly, helpful and…read moreprofessional. Anytime I have ever needed anything (big or small) he has been there to assist me and would recommend him to anyone. Steve Bush.

In my lifetime, I bought 6 new cars, and this one is the best experience. Thanks to Brian Nguyen…read more The whole process was painless. At first, I saw something in their inventory that caught my eyes, so I emailed Harvey Lexus. Brian emailed and called me back, we made an appointment, came in, did some test drives, and then voila Brian has a car that is perfect for me. The rest of Harvey staff is awesome too. Steve didn't push other extra services on me, he told me what Harvey offers like extra paint protection, services, and so on. I declined and both Brian and Steve are okay, not pushy. Other places will try to get every penny out of ya. Then Jordan showed me all the car features. Brian was so sweet, he put a red bow on it. Picture perfect!

This is a fantastic dealership. The employees treat the customer with respect and appreciation…read more Having a car serviced here is an exceptional experience. The attention to detail is highly impressive. Consider buying and servicing at this dealership. It's well worth it!