First of all, i found the perfect cloud couch dupe! It is the couch or my dreams. I have a studio and the Plush 2-peace sectional fits perfectly in my space! The couch is the perfect color cream (ivory), not too white and not too beige. I had my heart set on a white couch, but for functionality and for aesthetics I'm actually happy with the ivory. It warms up the space. The couch is huge! It's most certainly plush, very Restoration Hardware vibes, but much much better value! It's the most coziest with the feather filled cushions. I literally just got it today, so far no problems. It was a pleasure to work with Greg! He was professional and kind--I enjoyed our small talk! He helped me make all the right decisions. Delivery was quick! I'm a satisfied customer! 10/10 highly recommend! I also bought a cute floor length mirror, that should also be delivered soon! read more

Value City Furniture - Plush Sectional - Home Decor Near Me - Dearborn, Michigan

Put my bedroom and dining room furniture on their 3 month layaway, once paid off the bedroom was unavailable to deliver for a few months. I was easily able to switch bedroom sets and get delivery the same day as the rest of my furniture.. no hassle or fuss about the last-minute change. read more

I wanna THANK CHAR for going that extra mile for me and my mom I gotta say it started out good in the middle bad then ugly but MS CHAR with having a bad day her self........... brought happiness and smiles to a very unfortunate situation. Thank u MS CHAR for making house calls to make EVERYTHING RIGHT 100% read more

I can't believe it but I'm furniture shopping once again,back to VCF Dearborn to see my buddy Dwayne who is the most patient guy ever. I am very excited about my purchases, Dwayne made it easy while I sat back and took a nap, he got everything together and all I had to do was sign my name, lol and it was a wrap. Thanks Dwayne for helping me spend my $ read more

Value City Furniture - Home Decor Near Me - Dearborn, Michigan

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I would recommend any asking me to go to value city furniture their services were impeccable JESSICA AND WAKFIK Worked with me so I was able to get everything I needed read more

Don't ever go to this location -- and more importantly don't talk to Omar Ali. He is the biggest liar of the store. He first told me it would be 20 days until I get the couch I was interested in. I was apprehensive about purchasing it because of the delay. I'm assuming he saw my apprehension and then proceeded to lie to me and tell me the "missing part" of my couch definitely be able to be delivered to the store earlier, giving me the projected date of delivery of October 10th. After going through the purchasing process, he told me he would call me early the following week to confirm a delivery date/time. After not receiving a call, I called them on Thursday of that week, and they told me that earlier delivery would not be possible and gave me a delivery date of October 26th. After not receiving a call for a time window of delivery on the date, I called them. They said that now my delivery would be a week later and they thought I knew (I won't even be in town next weekend so I DEFINITELY wouldn't have confirmed that date). And they said they left a voicemail -- LIE. After several lies, they put me down for a delivery midweek. No apologies, nothing. It's like they don't even care how inconvenient they have made my life. A whole month and a half without a couch after thinking I only had to wait 10 days. If I knew it would have been THIS prolonged, I would have gone somewhere else. But, I guess Omar Ali's sale is more important! read more

Very bad service with delivery they damage my home After more than 4 days of skipping me to take about still nobody worry from the management about what happens read more

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Great service, friendly staff, nice products. Definitely the place to go if you're in the market for a great experience. No gimmicks just great deals. Go check them out !! read more

I really recommend more people to work with Dwayne. He did an amazing job with servicing me and my mom also shay is really nice and friendly also a pleasure to do business with. read more

I love this store. The customer service is excellent. I hate going to stores with a sales person. Try to convince you to buy something. Dwayne was very helpful and I actually made a purchase. read more

Went in on a whim, I've been considering getting a new couch. I was assisted right away, found a couch I liked. They had lots of different options for it like sectional, sofa, loveseats and for fabrics. I went with the Ethan sofa in Ivory, also paid for the protection plan which seems to be very worth the money. Scheduled my delivery and was out the door. It was easy and the service was wonderful. Highly recommend. read more

Tasneem was the best sales person there. She was very kind and patient and made our shopping experience excellent.

Absolutely worst retailer I've ever done business with. Bought furniture from this location that stated they had the furniture in stock. After two botched deliveries with broken, missing, and mismatched furniture, I requested to have them take everything back and not do business with them ever again. The store manager at the Novi location they passed us off to (Joseph) was entitled and unprofessional. The store manager at their Dearborn location (Wendy) was incompetent. I would steer clear from this business at all costs. read more

Stay away from that Acceptance Now Company That They finance through, a super shady company, we were financing a couch and about 80% of our payments were going towards fees, It was a 500$ couch that cost us about 1900$ Thought this would be a good way to start credit, not at all, please don't finance here read more

Terrible customer service the sales person wasn't knowledgeable and the person who put the order in to be delivered forgot to include the table to my dinning room set what am I going to do with chairs and no table then hot an attitude with me like it's my faul horrible service read more

Both my husband and I took off work Saturday to take delivery of our new furniture. I kept asking him did they give you a delivery time. We even called where the delivery was coming from (Novi) and we were assured that our delivery was on for Saturday. On Saturday no delivery. We called and they said we didn't confirm when they called on Friday....we received no call on Friday. No call whatsoever. They basically said so bad so sad. You can have a delivery date next week. This was no fault of ours and we talked with them twice during the week. Worst customer service ever! Now! They are saying that our furniture was delivered to an address that we have never heard of! Somebody voided our original receipt and added a different address! Sounds like a in store scam! We are headed to the store right now! read more

I had a very smooth and affordable bedroom and living room set purchased from Taylor Location.. However the Dearborn location who has to set up and deliver is HORRIBLE a complete JOKE.. From my experience if u buy from any location make sure u ask who will deliver and or service.. 2 weeks later still laying on the floor, due to unsafe assembly.. NEVER AGAIN.. Customer service these days are horrible and seems to be expected and that's not right at all. (Black Women) I will never support trash no matter what race it is.. read more

I've been taking my mom to search for furniture for a few weeks now. I was pleased out of 4 furniture stores, Value City was the first to have a salesman assist us without having to ask for someone. The salesman did spend sometime with us, maybe 30 minutes. He left to assist someone and said he'd be right back. When he left us the only thing at that point was for us to choose between 2 sets. We waited at least 45 minutes. He offered us drinks fir our wait. My mom paid but never received her receipt. I' called the next day and requested a receipt. They emailed a tracking order number. I've been calling today to get a receipt, but the hold time is long and there's someone obviously picking up the phone and hanging up. They maybe they're super busy for the Labor Day sale, but bring enough people in man the phones. Not getting a receipt is unacceptable, too. read more

Customer service is terrible, I placed an order June 2020 and my order has yet to be fulfilled. I have been sent in circles trying to get my items delivered. I have been sent defective items TWICE and have yet to receive the proper items due to the negligence of the staff. My new delivery date is May 2021 because the order was never placed after the defective chairs were sent back. DO NOT SHOP HERE AND MAKE SURE IF YOU ORDER FROM A DIFFERENT LOCATION THEY DONT MAKE THIS WAREHOUSE YOUR DELIVERY POINT! read more

I made a purchase of a complete bedroom set (fully)paid for in July they gave me 4 separate delivery dates August,September, October, November then they said December 26 this is totally unacceptable I understand about Covid everything is pushed back but if they would have told us it might be 5-6 months before we could get it we would have known.the salesperson assured us there would be 40sets arriving in September so we would definitely get the items at that time. We had to call the store to find out each month it was pushed back.so buyers beware!!! I m searching for a new set some where else read more

The worst company bad service and they made damage on wall , they said will send to you gift card 50$ before you send gift cardcome and fixed . the damage 150$ the furniture even has damage they said you must wait more one week. read more

Awful service. Purchased a sectional with delivery. Upon arrival, movers got out, looked at my entry and decided my items were to big to fit into my home. No problem I said, return my items to the store and I'll buy something smaller that would fit. Found the items I wanted. The new items cost 200$ more. Placed the order and the sales representative informed me, "the item you've previously ordered is our largest sectional and almost every time, doesn't fit into our customers homes and I'm not surprised your sectional didn't fit" I said, that's ok, here's the SKU # to the smaller items I like and the sales representative informed me that, "the newer item was more money" "in addition, you will have to pay for another delivery fee" Value City driving to my home and telling me my item is too big costed me 119.99 and I'm addition, I have to pay that fee again. So, they won't waive the first 199.99 and said that "you can cancel my order all together, minus the 119.99 for the first order and will will refund you the 850$ for the first order" in fact, they would rather take 119.99 over the 850$ or the 1000$ I was spending on the new item that I no longer want. read more

The gentleman (unaware of the name) who was greeting people at the door when we walked in just stared at us for a moment neglecting to tell us they closed in 10 minutes. I walked around the store for a few moments and he came to me with a snide attitude and said to me "I don't know if anyone told we are closed", others we had spoken to around the store told us to take our time moments before. I then looked at him and just walked out. The first impression of the place was not good and I definitely won't be returning to the location. read more

So I went to Value City Furniture not satisfied with the bed frame & mattress accidentally shipped to my house (vs the one I originally picked). I explained the error to management but told them Id keep it see if I grew on it or not instead of the breaking it down & shipping it back. Well it never grew on me & ended with sleep issues now resorting to sleeping on the couch after a couple months . Was THRILLED when the manager there offered to completely swap it for me! GREAT CUSTOMER SERVICE FROM MANAGEMENT! Plus I paid about $100 more difference & now have a bomb bedroom set being delivered to my house next week with FREE DELIVERY. I AM THRILLED W THIS STORE & THEIR SERVICE. I HIGHLY RECOMMEND THIS STORE TO ANYONE! Joe and Dan are both great managers read more

Excellent selection of affordable furniture that looks much more expensive than it really is. I purchased a three piece living room set (sofa, love seat, and occasionally chair ) for less than a thousand dollars. The dales woman was a little aggressive and was trying to selling me every darn thing in the store, ugh! Overall, I had a good shopping experience and I would shop here again. read more

I went to all the major furniture stores this past weekend, and Value City Furniture had the best customer service and the best prices. Gabriel was attentive and there was no "hard sell" involved. A great experience, and I found the perfect living room set. read more

I came to value city Dearborn the store I purchase all my furniture and came to see the associate Tammy with a problem I had. She took me to meet one of the managers Veronica with such a welcoming smile and a problem solving spirit and took care of my problem right away so thankful for what she has done and I appreciate her very much as well as Tammy and can't wait to come in and do more shopping of course I will refer all my family and friends to come to VCF Dearborn the team that keeps they're word as they promised read more

A very good selection of furniture, everything that I need to get my new house together in the Metro Detroit Area. The saleswoman who was helping me was very nice and she knew everything that was in the store and what went well with what, she even knew the special orders I could get. The only problem is with the furniture not the store. The furniture looks expensive but it's all so light you can easily push it around. Every piece that I sat on slide as I sat down on it. I am sure that a 7 year old child could easily push it across the floor. So, I don't know if that is really worth it. read more

Jay was my furniture rep and he is HORRIBLE! I asked him is a BED and BOX came with my bedroom set. He says yes and no bed or box came when delivered. DONT DO BUSINESS with these frauds!!! 2,500 down the drain, I'd rather go to target and buy an air mattress. read more

room furniture didn't come in and it's been 6 months. we got the desk today but it came with different wood structure for two of the drawers and had a big and noticeable hole/damage in it!!!!! horrible customer service!! i don't recommend AT ALL read more

I've been buying at Value City for a couple of years now because of their fair prices and wide selection. My last trip to the Dearborn Value City Furniture location was hands down THE best customer service and sales experience I've ever had within any industry. Their sales people were as friendly and knowledgeable as you could ever expect. They went above and beyond to make sure I was looking at the right products within my budget and considering all that I should. I spoke in length with Abe, their Director of Sales, who took the time to truly understand my situation, my budget, and my furniture needs. He worked with me individually to maximize my budget in the best possible way to completely furnish my new home without sacrificing one iota of style or taste. I couldn't be happier with the outcome. This guy's knowledge and feel for interior design was absolutely astounding. At Value City Furniture Dearborn it is easy to to see how great leadership begets outstanding customer service from top to bottom. Once we got our brand new sectional into our home and saw how well each piece flowed together with the layout of our home, it was quick to see that the people we worked with at Value City really knew their stuff and cared about the outcome. In fact, breaking in our new sectional has been the perfect "climax" to our entire 1st time home buying experience. Thank you Value City Furniture. read more

Horrible first off when you walk in they stand at the door and harass you so I decided to buy some thing they way over charged me because a few weeks later price dropped dramatically when trying to call management for a week straight after giving me the run around they told me it was nothing they could do operator who answers the phone very unprofessional and sales people n management don't care just want you money they will over charge you and there's nothing you can do read more

be careful!! some items are made very cheap..i bought a living room set for $2700 6 months ago and now it is starting to come apart. the ottaman is in 2 pieces; the top cushion came apart from the base. it was screwed in and the wood is pressed wood. couldnt put it back together. the salespeople are pushy and dont know what they are talking about. very incompetent and dont know much about furniture...all they want to do is sell you anything. read more

VCF has always provided me with excellent customer service! The sales persons as well as management are committed to customer satisfaction and ensuring you receive the best value for your budget. The manager Al and salesman Luigi at the Utica store is phenomenal as well as the salesman Lorenzo at the Dearborn store are the greatest! read more

Value City is fine when you make a purchase. Everyone is very nice and professional. However, when there is a problem with your purchase and it needs to be resolve, then things take a sharp turn to Unpleasantville. They are Rude, you are Disregarded, Ignored and treated as if you are a problem. It is mind-boggling how quickly the wonderful service you receive when you are spending money with this store, completely disappears when there is a problem with the purchase. There is no concern for quality control, to make sure things are functioning properly prior to delivery. There is no concern for the inconvenience and trouble caused when there is an issue with your purchase. No one apologizes or accepts responsibility, nor is there any expediency to correct the problems with any malfunctions or manufacturing defects, that have gone unchecked. The total disregard and disrespect is very unfortunate because that is what customers will share with other potential customers. read more