This company has failed to deliver our furniture twice. The first time they delivered part of a sectional the second time they didn't even show up for the scheduled delivery. Do better. It's been 2 months. read more

My sales associate Mr Tony Scarlatta was was very professional and knowledgeable. He helped my husband and I make the best selection for our home. Made sure that our furniture would fit perfectly in the space that we were putting it in (Our basement). He also made sure that we got the best value that we could get for our set making sure we got all discounts that was available to us which helped us to save quit a bit on our purchase. The Jones Family read more

This review is for Alexis. She was extremely helpful, went beyond the call of duty on my furniture purchase. She is not pushy, she is pleasant & eager to accommodate your needs. If you ever are in need of quality furniture & excellent customer service, Alexis is the Sales Lady for you! Thank you for taking care of my furniture needs. Best regards, Antoine Reed Equilibrium Properties & Mgmt, LLC read more

Thank heavens the delivery guys were wonderful. Our sales lady was wonderful but to have management lie to us and tell us we would get all of our items delivered on Saturday instead of Friday if we moved the date back and to not bring them is so deceitful. Then to call and have another manager tell us that a Nick called us the day before to tell us clearances items wouldn't be delivered until two weeks later is just cruel. Nick never called us and two of our clearance items were in the truck and 4 were omitted and not even accounted for on their receipt. Then the manager tried to lie to us again saying there was no way to help us and ruined our surprise. It ruined our weekend accommodating their schedule, it ruined our surprise room for Sunday flight arrival and then I got hung up on. Be careful getting lied to just to get your money. Missing 4 items and getting no help after they have $5000.00 is terrible customer service read more

Value City Furniture - Furniture Stores Near Me - White Marsh, Maryland

I was SUPER excited to use my line of credit from this store but I'm batting 0-2 bad experiences with this chain of stores! My BAD experiences were from both White Marsh & Eastpoint locations. I made two separate purchases both which required a delivery. Customer Service called to set delivery times for each delivery. I made accommodations to be off work & ensured that I was at my residence as scheduled. Unbeknownst to me in both situations, my delivery time was changed without my knowledge! No one called to give me a heads up of the delivery change. I simply found out by calling store to confirm time/date they originally provided only to be told a different time. The first time this happened, I called the White Marsh store to let them know that no one called me about delivery time change. I tried to just get passed that only to find that the chairs I originally ordered and what I actually received were totally incorrect! Bad experience-- because it was so inconvenient at the point-- I ended up having to go pick up the appropriate chairs myself! A little $50 credit was offered towards my account to basically try to smooth things over. I also ordered a shag rug which NEVER came! Silly me--Made another purchase at Eastpoint location. Got a call to confirm delivery time and date. Again time was changed without my knowledge. I called store 3 times and spoke to Customer Service, delivery dispatcher and NO ONE could explain why I was never called to make me aware of delivery change . Apparently, someone is not doing there job& no one cares. Customer Service is a joke and delivery drivers doesn't take it seriously either. The second delivery driver called me at 1:33 pm said I'm 30 minutes away from your location. My furniture was finally delivered an hour later@230 pm (with no communication from delivery driver as to why he was an additional 30 mins late) Once I pay my balance off, it's it for me! Probably wont recommend anyone to shop there! I will take my perfect credit score& shop elsewhere!! Too many other furniture stores in this town to go through this. I plan on following up with corporate office to make them aware how unhappy my experiences with both stores has been.... read more

Been waiting over a month and a half for a dining room table set and has been delayed twice without barely any notice. They expect people to take off from work whenever they decide to send it-- if it gets sent at all! They don't even care. Horrible customer service. Do not get your furniture here! **UPDATE** after the THIRD delay and two months later, I canceled the order. Seriously, go somewhere else that actually cares about your business and helps to fulfill your experience. read more

This place is miserable. We ordered a 5 piece sectional 2 months before moving. About 4 days before scheduled pick up, they notified us that our couch wouldn't be available for pick up until 2 months after scheduled pick up. When we called to figure out the situation, we were given no guidance. The only options that we were given were to get a couch out of the "clearance" section or cancel our order 4 days before we move. If you decide to get a couch or anything from here, I highly advise that you confirm numerous times that your order is actually available. I will never be using Value City again. read more

Outstanding service and attention to detail by Nick! He was attentive and comprehensive with me while I was buying furniture for my new home. I cannot tell you how much the support made me feel better. Amy and Karen were also great making sure that the orders were right and that I was credited the correct amounts. The order dates were reviewed with my by Nick to make sure that I knew what was coming and when. Thank you, thank you, and thank you VCF in White Marsh! I will tell everyone what a great team Nick, Amy, and Karen are! read more

Let me start off with don't waste your money or time. These are the most incompetent people I've dealt with in my life. Their stupid salesman ordered us the wrong color couch which we then proceeded to wait four more months for the correct color and then they ordered it facing the wrong way and take no responsibility for it and now told us we have to wait until February. It's no surprise that this location is rated so poorly. Learn how to do your fucking job when all you have to do is press some buttons to get the color and layout right. They tried to pay us off with store credit and this company is a joke. Do better or just do everyone a favor and close! read more

This review is for Maureen H. - 5240 Campbell Blvd. (White Marsh) Ms. Maureen greeted me at the front entrance of the store with a bright warm inviting smile. She was prepared and knowledgable. I was interested in purchasing a bed and mattress. Ms. Maureen is the first sales representative who took the time to help me find a mattress set that would afford me a good night sleep. Ie., she had me relax on a soft, medium, firm mattress for five minutes with my eyes closed to relax my mind and body while comparing the three. I love that approach! Ms. Maureen went above and beyond to ensure my purchase was a great investment. She has a great sense of humor and extremely patient. Please! visit this location and ask for Ms. Maureen I assure you will not be disappointed. Janell F. read more

Tammy H. was the best salesperson and I highly recommend anyone see her for your furniture needs. She doesn't pressure you to buy anything if you're on the fence about it. When I need to buy a new living room set, I will only buy from her! I had a slight issue with a product I purchased and the manager, Lindsay, was a great help. She didn't make me feel bad for my return/exchange like some managers can do. And Tammy was also there every step to ensure that I was happy with everything. I'm in love with my new kitchen table set! My daughter loves her mattress set from there too and no longer wakes up in the middle of the night every night to climb in my bed! read more

Value City Furniture - My new counter high kitchen table set from Value City! I love it sooo much and the price can't be beat!! - Furniture Stores Near Me - White Marsh, Maryland

Absolutely atrocious experience. I've been waiting on another company for 12 weeks. I ordered from VCF on 8/5. Chose a couch that when they checked their ipad's, was in fact available and in stock. Great! Delivery date would be 8/26. (Cancelled my order with the other company now, because I trusted VCF). Get a call from warehouse on 8/22 that it will be delayed until 9/26. And most likely 10/26 due to the number of customers who ordered this. Given, the sales associate was not wrong when they said it was in stock. Technically, it was. However, with 96 orders and only 6 in stock they HAD to know the likelihood I'd be getting 1 of the 6 was close to impossible. The best part? Their warehouse team (their own team people!) said they see this all the time. The warehouse lady was super nice and said "well I'll be honest the sales people at our stores do make commission so they're looking for the sale." Their OWN associates calling them out! read more

We were greeted at VCF by Lin N. Lin was outstanding! Very honest and friendly. She offered the very best service! Then delivery day came. Josef and Melvin were our delivery men, The two of them were fast and efficient. They were also very friendly & cleaned up after themselves: They took all of the trash with them and placed the furniture exactly where I wanted it. I only wish that I could give them ten stars! read more

What follows is an experience my family and I had with VCF: "My purchase started out great. I purchased my sofa and loveseat and was promised delivery two days later. The delivery company shows up right on time. Here's where the problem starts. The delivery driver was not skilled enough to get my sofa through the door. He called his manager and she tried to get me to sign a waiver that states they are not liable for any damage to the sofa or doorway because of me wanting them to shove the sofa in. I told her I never said that and she asked to speak with the driver again. He left the phone on speaker and she said that I refused delivery. They took both my sofa and loveseat (without trying to get it in) and put it back on the truck. I did get my delivery fee back after being on hold for over an hour. I called VCF and told them what happened. The woman told me my options but was not even empathetic to my problem. So I finally decide to exchange the sofa for a second loveseat. I spoke to a very nice woman who was able to do that. She then told me my delivery date is now November 3 which is 3 weeks from now. I asked her why and she said the one loveseat can be delivered on Oct. 20, but she can check with a manager about the other. The manager was unwilling to even try to get my 1 loveseat here tomorrow. I guess he thinks it's ok for customers to be without furniture in their homes. He said that he knows how the delivery company works and they won't do that. Seems he's afraid of them. So I asked: So you're not willing to even try to get my loveseat here sooner even though it was the delivery companies fault that I don't have it today? His answer? Ummm, I guess. HORRIBLE CUSTOMER SERVICE!!!! NO EFFORT TO TRY TO SOLVE AN ISSUE. BUYER BEWARE!!" read more

My wife and I needed living room furniture and I knew exactly where to go. I have gotten most of my furniture from VCF and never had any issues. Upon entering the store Lin the sales associate approached us. She had such a nice energy. Not the abrasive sales vibe you normally get in a furniture store. She walked us to the sofa we were interested in and we quickly got it ordered along with a rug. The storefront is huge and there are tons of furniture to choose from. I would recommend this place for anyone who wants to buy furniture without the hassle and with lots of options. read more

Just order from AMAZON so you do not have to deal with the unethical practices of Value City!!! I purchased 2 counter height bar stools online and apx 36 hrs they went on sale. I called the corporate office and asked for a price adjustment. I was told after they were delivered they would honor a price adjustment and apx 40 min later they called me back and said sorry they could not honor the new price since the purchase was online and a 3rd party had to ship. I requested my order to be canceled since it had not shipped yet and was told that was not an option. I was told my only option was to accept the delivery and return to a store but I would be charged 15% for restocking. read more

Ordered furniture in January with a February delivery date. I asked the salesperson how reliable that was due to Covid. Her response was that lead times are longer due to Covid but her eta was very accurate. I mentioned that we had been to 3 other furniture stores who are 4-6 months out and that won't work for us. Assured that they were only a month out, we placed the order. We put it on their VCF credit card so we could get the 0% financing for a year. February comes and they push it back to March....ok I kinda expected it. March comes and they push it back until late April. I've already made 3 payments on the card because it's billed from time of order and not from when you receive the furniture. At this rate, I'll have it paid off before we get the furniture. Your salesman need to be honest. After reading all of these reviews, they know the lead times they're providing aren't accurate. And the customer service on the phone who delay the order need training. After voicing our concerns they pawned us off on the credit card company. Who knows when we'll be getting our furniture.... read more

I had a nice time with sales associte but from there it fell. i purchased extended warranty on all 3 pieces for 5 years and when i had issues i had to file claim within 24 hours, wait 5 weeks for appt. day before appt left me a different 3 hour window, they didn't want to help or care, the repair was a repair man but tech who took photos and a couple notes, i asked what about my repairs? resonpe was i just check out. the day i received the following: 'Accumulation of Damages: Based on the service technician's report it was determined that you have an accumulation of damages on your furniture. According to the terms and conditions of your warranty certificate accumulation of damages are not covered. Please refer to your warranty certificate for specific coverage and exclusion information." never received an certificate? what a rackit, wasted hours of up loading orginial receipt, photos etc read more

I am very unsatisfied by the online and delivery customer service. I purchased my sofa from the store in Eastern Avenue and had no complaints there, even thought I was told that my couch with arrive 1.5 months later. When the date got closer I got a phone call that the couch will come 2 weeks later, then another one that maybe it will arrive two months later (total of 4m), but they were not even sure if this will happen. Anyway, I do understand that they do not get their deliveries on time due to COVID too. I tried to call the customer service and see if they can deliver a different sofa instead, I went trough very rude conversation trying to make me pay extra for a couch that is not as good as the one I ordered originally and should have been much cheaper. The manager was not pleasant at all and never apologized for all of this. However, the delivery people were all angry as well. There was another move in the apartment building that were leaving in 20 min, the delivery people told me that they can wait only 10 more min and didn't care at all that I actually have been waiting for almost two months for this couch and we are talking only 10 min wait. I received a phone call from the office person telling me that they are leaving in 5 min. It was a horrible experience and nobody ever tried to provide any kind of quality customer service or any care that they were holding my money for all this time without providing any product. read more

I bought a recliner on sale 5 months ago. It broke this past week. I scheduled an appointment to see if it could be repaired last Saturday. The appointment to do so was scheduled for this Saturday. Today I got a call informing me because I bought it on clearance it was purchased as is with no warranty. I was not told this when I bought it, it was on sale, not even on clearance. I'm calling the better business bureau on them. Horrible store, horrible staff, never going back. read more

Really bad experience. I'm writing this as I sit on a very comfortable couch. Unfortunately, customer service is lacking at this location. Will was very nice and walked me around the store. Extremely professional, but I went to the restroom and he ended up helping another customer. This is fine. Extremely understandable but when I approached another sales agent, she seemed turned off and like she could care less about helping me. She was really rude and just ruined my entire day. Will's pleasant demeanor had convinced me to buy a couch today, but the blonde lady in the white sweater really turned me off. So long Value City. I'm never coming back. read more

I bought a sofa in June and was told they would deliver on august 10 th, got a call To say it was delayed until September first. Got another call today to say September 16. It is so annoying. Hopefully I will get my sofa by Christmas. Covid or not they are not reliable. I need to take my money elsewhere. read more

The furniture looks nice in the stores, don't expect it to look nice in your house for a really really long time. They carry nothing in stock and you literally have to wait months for it to get delivered. They also don't communicate with you when your delivery date has been changed due to their own faulty processes. You can probably find a better, faster deal on Craigslist. read more

Salesman was great, but the other associates were the worst I have experienced. It was like everyone hated eachother, plus the customer. They were unwilling to deliver a piece of the multiple items I ordered, and then took an excruciatingly long time to pull the item to try to load it in to my SUV. read more

Value City Furniture - Furniture Stores Near Me - White Marsh, Maryland

We bought furniture for over $3000 and per the advertisement we were supposed to get 8% discount PLUS free delivery .... (Presidents' Day sale )... But they charged us delivery and when we called they said that if we got free delivery the other discounts wld be cancelled .... when I live charted with another rep she said that by " this week " the advert meant Tuesday to Monday ( we got our stuff on Monday " .... Smh .... So annoying ... Will ccle the order .... I will never shop there again read more

I'm in the market for a new mattress. On Sunday, I stopped in, a little window shopping, found a nice deal, but couldn't find a salesperson. So, dropped by on Labor Day, again couldn't locate a salesperson, so went up to a register (where 4 people were parked) and asked a question. The person who answered immediately deferred me to another salesperson who stated she was busy........at that point, I grew frustrated and walked out. read more

My husband and I went in to purchase a bedroom set. Our salesman Christopher Collins approached us we enter the store, introduced himself and told us to call him if we need help. He was very nice and professional. We browsed the showroom with out being hassled and we found the set we wanted. We went to find Christopher to seek assistance. We showed Christopher the set we wanted and told him we had a budget of $3000.00. Our selection totaled $3033.00. We asked if we could get. Military discount or reduce the sale by $33.00. Christopher stated that he would speak with his Manager. Christopher returned and stated his manager refused to reduce the sale by $33.00. I asked to speak with the Manager and then came Amy. We explained out situation and she stated she apologized however she would not reduce the sale. I asked in disbelief "you are going to lose a $3033.00 sale over $33.00?!!! She said yes. I then said I did not want to purchase the bedroom set. Christopher asked that we give him chance to work it out before we left the store. Approximately 10 minutes later Christopher returned and said he worked it out. We did not want something for nothing. We have been a customer of Value City for 20 years and practically furnished our home in that same store and never asked for a $33.00 credit nor a credit of any amount. I feel this Manager would have graciously granted our request had we shared her race because no good Manager would lose $3000.00 over $33.00. read more

Good solid furniture for the price, but leaving 1 star because they made us wait over half hour to pick up a piece in the back of the store. Ghetto guys with bad attitudes working back there, doesn't make you feel good about spending $3k.. read more

I had went to this Value City a few times with friends to look and purchase. Since I am new to town, I wanted to replace a few broken things from the move. I figured why not give them a try. Beautiful furniture, horrible customer service!!! While there, my sales lady was all over the place. Taking care of two customers(or more) at one time. I literally was walking out the door. She called me back and we proceeded with purchase. I specifically told her that I am new to town and will have no one to be there. She said fine and they will call with appts to pick. I got that called and they gave me a 4 hr window with a 30 mins before courtesy call. I was livid, but she told me there were a few ppl ahead that I might be able to run home on my lunch. I got that call 1030 am in the middle of a 2 hr meeting. I tried to give options and driver told me to call store. I called the store and was placed on hold for close to 45 mins. When they finally reached me, they hung up!!!! I called back and they placed me hold AGAIN. 5 mins into call, the same person who told me to hold, was the person who called me. I explained the situation, I told him I can be home by 12(now already 10 mins to 12PM). He said he will have them do another stop and come back to me. I said fine. 12:20 I received a missed call and i promptly called back and told them I was on my way. The lady said OK, she was going to let them now. Then the same sales person(DAVE) got on the phone and said that I told him I was going to be home at 12 and now they are gone. Not to his knowledge, they already told me they only had two stops in my area(I was 2nd) and then they were off to Towson. He tried to make me look like a liar. I said I am 5 mins away you clearly was not listening when I said have them call me. You was just trying to dismiss me. By that time I had lost my cool and was screaming. He literally told me to stop screaming or else I will have to wait until the 15th to get my furniture. REALLY!!! I want your supervisor. Though he tried to remain "STERN" I find it funny how the men was still there when I arrived with my box spring at the top of a 3rd floor walk up! I apologized to them and will be heading over to the store to make a in person complaint on top of a corporate one as well. I knew I should have walked out from the start when the salesperson was busy....bc it spilled over into my delivery. NEVER AGAIN! EDITED: Corporate called me soon as I wrote this and apologized. I wish the person on the phone was the person I dealt with all along. read more

My worst experience in shopping for furniture. Bought sofa and dining set 2 years ago with 5 year insurance. Dining chairs broke and leather sofa cracked at different places. As per the insurance they are supposed to give us the store credit, My store credit for both the items is around 800 dollars. I visited the store couple of times spent hours and finalized a new sofa thinking that i can use the store credit. I waited at the billing counter for more than hour and then they said that their online system can't accept the store credit. I've been promised call back from Manager which I never received. I called back again and they ask the same things again. What a mess.. I don't recommend anyone to shop from here.... read more

BUYER BEWARE! If I could give 0 stars, that would still be too many! The absolute worse customer service I have ever received in my life. Watered to cancel an item and was told by customer service they were having an issue, could not cancel the item and would need to call me back. I waited an entire day and never received a call back. Called the store where I made the purchase and spoke with an employee who told me the item had already been canceled from my order months ago ... Which was incorrect. Imagine my surprise being told an item I was looking to cancel had already been canceled and that I was refunded already?! ... Went to the store and was told the person (Faye) I had been dealing with had left for the day although she had just called me 5 minutes before me arriving. I instead dealt with Karen who was the store manager on duty. Her immediate disposition was very nasty. She refused to answer the questions I asked which were in reference to the table I was being told was already canceled. She instead wanted to harp on the fact that I had had a price adjustment in May. I continued to ask her about the table and she told me several times I needed to leave which I refused to do because I was a paying customer who needed to understand what had happened to my order AND my money. In actuality the table I was looking to canceled had been canceled today, not months earlier. Manger refused to give information on how to contact corporate or a higher managers contact information. She also did not provide a receipt showing a refund for the table instead she provided a receipt that no longer had the table but showed some of my other items at a higher price and then discounted. One top of all this my delivery date has been pushed back an additional two months. HORRIBLE experience! Will never purchase anything else from Value City. read more

This store does not deserve a single star. We came furniture for our basement, my husband and I were here for a good hour walking around and taking measurements of the couches. We did not get acknowledge by any sales rep (which were several walking around). My husband and i would ask each other questions in regards to the couches, it clearly looked like we needed assistance... There was one particular guy who made eye contact with us on more than one occasion, he did not bother to say "hi" or "may I assist you". So now we have to make a drive to Ashley furniture. read more

Now I loved Mrs. Tammy Sales skills ,but when it comes to the product and warranty VCF gets a zero for not honoring warranty in less than a year my sectional seats lost resilience and they would not honor 1yr. warranty or the extended warranty ....really.. why did I bother spending my money with you???? read more