Overall very pleased with this location. The hotel…read moreaccommodations are great: breakfast was delicious with great options, draft beer on tap, coloring sheets available for kids, pool, plenty of parking, comfy clean bed & room. The front staff was courteous and professional any time we needed their help. The other great thing about this hotel is the location!! It's located right next to everything! Lots of food, shops, & farmer's markets all in walking distance! I would come back here again solely for the proximity to everything!

The hotel was fine. Had I known it was right on the train tracks however, I would have looked in a…read moredifferent area. The trains ran regularly all night, unfortunately.

Very nice clean, great customer service, has small bar ( cash or card) and great breakfast with a…read morevariety of items which are included in the stay.... Small pool and gym. The best part of the stay was the room clean, roomy and the shower was low threshold glass door and Grace and Co. shampoo, conditioner and body wash which was AMAZING... can't say enough about this hotel!!!

We were in town for a wedding and stayed here for a couple nights. I'd say it's more of a 3.5…read morerating. While I considered rounding up for the breakfast offerings, I'm rounding down because I didn't have the restful stay that I was hoping for. Pros: - clean hotel with complimentary continental breakfast - decent breakfast spread - scrambled eggs, breakfast potatoes, and a protein were served each day. There was pork sausage on one day and bacon on another. There's also a DIY waffle maker, cereal station with a few dispensers, and oatmeal bar with a mix of toppings to add in. On Sunday, there was also French toast sticks (these were dry but you can drown them in syrup). On Monday, instead of French toast sticks, they had hard-boiled eggs and fresh fruit. Both days also had a basket of apples and bananas (the bananas looked much more appealing than the apples). They had a good condiment section (jellies, butter, peanut butter, cream cheese, Nutella, etc.). I also liked that they had salsa and shredded cheese for the eggs. There was also a fridge of milk and yogurt, a juice machine, and coffee and tea station, which included flavored syrups. They do take the coffee away after breakfast, but there is a coffee maker in the room. - room had a microwave and mini fridge, iron and ironing board, and hair dryer. No safe. - fitness center and pool are included amenities. There was also a computer in the lobby for their "business center" - luggage carts were easily available - plenty of parking available - good location near several shops and other shopping areas Cons: - check-in is at 3pm. We came around 4:30 pm and the room (executive suite) was still not ready. They estimated a 45-60 minute wait. We debated unloading the car, sitting in the lobby and waiting, but decided to leave and check out the shops nearby. The hotel didn't offer anything for the inconvenience, only their "apologies." - Super uncomfortable beds! I did not get restful sleep at this hotel. I felt like I was sleeping on a cot (it's not ~ I checked... but you could have fooled me...) - minimal toiletries available. Aside from the body wash, shampoo, and conditioner pumps in the shower, the only toiletries on the counter were one make-up remover wipe and a cleansing bar. No lotion, supplemental facial soap, mouthwash, etc. - water from the water station in the fitness center tasted stale - front desk staff was not super present. Whenever I was in the lobby, the front desk space was often vacant. We didn't have any issues to address, but staff did not seem very accessible The property is nice overall and the facilities are clean. Call it a princess and the pea scenario, but these beds are not for me.

Room was well organized and fresh. Staff was friendly…read more Arrived to empty shampoo bottle. On second night, dogs were barking in an adjacent room and the staff was unable to address the situation. We reported the issue at 10 pm when we arrived back at our room. We were awake until 1 am- facing a long drive home the next morning. We were also on the second floor with stomping feet above. I will never accept a lower floor room and I will now always inquire as to the location of animals.

IYKYK, just in case you don't.. this Hilton was great! Room was very clean and spacious. This was…read moremy first visit and will return. The customer service was good and friendly.

zero stars trapped us in the parking lot with snow and ice they had a week advanced notice. they…read moredidn't salt or plow. I think it's a corporate problem. the whole parking lot guests are stuck they have done nothing.

Very thin walls. You can hear everything next door...ugh…read more Internet is HORRIBLE. Paid for the upgraded internet and still HORRIBLE. Front desk says "dey ain't got nutting to do with it. Dat a 3rd party company thang..."

Friendly staff and guests. Convenient location…read more Feels like home. Definitely recommend and will stay there again.

Pluses: They have…read moredry food/snacks, drinks and microwaveable food for sale in the lobby. That is convenient if you don't want to run to the grocery store or order in. Full kitchen The price is reasonable compared to other hotels in the area Minuses: they could do a better job cleaning. Hair in the bathroom, and rotten hot dogs and food left under the sink. Hallways could use a few clean. So their housekeeping could use improvement. They obviously aren't cleaning the rooms thoroughly when guests leave or these things wouldn't be this way. Mixed on the front desk staff. There is an older Indian man who wasn't that friendly. The younger Indian man was extremely nice and helpful.

Kk and her mom Ade are a dynamic duo. they both took care of my son and daughter for over a year…read more my son started when he was 12 months old and my daughter started when she was 3 months old. being a working mom and choosing a caregiver you can trust like your own family is a hard thing to do. look no further - Kk and Ade went above and beyond to send me daily updates, pictures, and how the day went. my kids always run to them in the mornings and didn't want to leave during pick up time. they paid extra attention to my son who was allergic to mosquito bites between applying bug spray, topical creams, and always helping me treat his bug bites. he was also a bit of a picky eater and he LOVED the home made food and healthy fruits they offered all day. I am a mom that will ask 20 questions during the day and pickup when we first started in daycare, and slowly with KK and Ades comfort care, I didn't have to think twice whether my kids would be okay. they became like family to us. my kids still ask about them every day. Kk and Ade, thank you for the love you provided my kids like your own.

From the owner: KK’s little one’s Daycare is Now Enrolling! Limited-Time…read moreOffer: First FOUR week 50% OFF! A safe, loving, and fun environment Learning through play and structured activities Accepting infants as early as 4 weeks old , toddlers, and preschoolers Contact 7035985922 for details or to schedule a visit!

Several complaints - the staff will enter without knocking. They will unlock the door and just…read morestart talking to you (did this a bit after 9am to see if we were checking out today). The rooms have definitely seen better days but we only needed a clean room to sleep. Of course the bed wasn't fully made or clean. There was dirt and debris on the sheets. The price was reasonable for just the room, but the pet fee is $200 (even for service animals). Check in took over 20 minutes. The parking lot is big, which is nice. The vending machines take your money and the staff just say to call the number on the machine.

Where do I even start!!! My husband and and ai booked this room and stayed for about a month. From…read morethe moment we arrived, we were harassed about our dog by Sandy. Our dog is part Husky, and is a talker which a lot of guests loved him there, but Sandy was afraid of dogs and every time we crossed paths, whe called him aggressive and that she was going to make sure we didn't stay! My husband and I paid the $200 pet fee which my dog is my registered emotional support animal, so the fees should have been waived, but weren't. We were also charge the $10 a day pet fee which we should not have been charged either. Then, when I talked to Sandy at the front desk about the internet, we got on the topic about my dog once again, and she said that my dog had to be with me at all times. I explained that I cannot handle him pulling me when he walks, so my husband does that. She said nope, not going to work. I said I don't understand because Kane (my dog) hadn't caused any issues! She said it doesn't matter. Then she had thr audacity to ask with one between my husband or I had the disability with an attitude as if she questiined my disability!!! I said I do, and it's my back, as if I had to explain anything to her!!! IT IS AGAINST THE LAW TO QUESTION A GUESTS DISABILITY!!! I CRIED FOR DAYS AFTER THAT!!! My husband told thr GM Jason, and he apologized and wanted to make sure the roaches were taken care of. I was not happy about staying there, but we had no choice because we didn't have a vehicle to just leave. So, a month goes by, and I go to the front desk to ask about extending the stay because we paid weekly, and I was told by Amanda that I was not allowed to extend my stay and I was being asked to leave per Jason the GM!!!!! I asked why and she only shrugged her shoulders and said I don't know, you need to speak to him. I said okay may I speak to him now and she said no mam, he won't take your calls. This is memorial day weekend mind you, and he was off until Tuesday, and this was Friday. I said how am I supposed to talk to him on Tuesday if we have to leave tomorrow morning. She said not my problem! I said we haven't done anything wrong!!!! She said I don't know. I said I have no vehicle, am disabled by the state of VA, and have a lot of stuff here what am I supposed to do? She said we'll you left us annsty review when you get here! I said we'll yes, what was I supposed to do? I was harassed and my disability was questioned!! She said well moost people who leave bad reviews leave, i said everyone that lives here leave bad reviews. She said we're not talking about them. I said so you're going to give me not even 12 hours to leave without a reason, she said yeap with a tiny smile on her face. So I go to me husband who calls corporate and they do nothing. Then my husband bega to get some time to get everything out and was given until Monday at 12 pm. He goes over to get our things out with my mother's help, and has one last load to do, not to mention Amanda's husband Shannon who acts like he works there but does not, follows them everywhere harassing them, gets almost everything, when they ask for 20 more min for the last load and the room would be clear. Amanda said NO!!!!!!!!!!!!!!!!!! What kind of place is this???? My disability was questioned!!! I have contacted corporate who pleaded with me to get my lawyer involved which I do now have. Oh, and after we left, woodsprings TRIED to run my card for $200 more!!!!!!!!! Seeiosualy?!?!?!?!! I have never in my life been so humiliated and treated so badly by professionals!!!!!!! This stay hurt my mental state and I'm going to do everything possible to make sure something is done because everything about it is illegal and just WRONG WRONG WRONG!!!! SHAME ON YOU AMANDA AND SANDY!!!!!!!!!