Amazing place to stay. Beds A++. Nice little store down…read morestairs along with a bar and small restaurant. Food is good. Better yet we checked out, I realised hours later that I left a couple hundred dollars in one of the drawers, called and spoke with Rose who went to my room, found the dough and told me she has it at the front desk. Love honest people today. 10/10 from beginning to end.

I stayed here traveling for work. Flawless check in and check out via Hilton app. This hotel is…read morekind of tucked away near a few industrial business so it's actually nice and quiet.

One of the best Hampton's I've stayed at. And I've stayed at 100's over the years. Great service,…read moreclean, great rooms.

I believe this hotel was pretty nice their was a tornado warning were we had to sit on the bottom…read morefloor but the staff were incredibly nice about it and there breakfast is pretty good

I have zero complaints. Check in = super nice lady who gave me a water or bev choice to kick off…read more The hotel is set up around a courtyard which is so nice. Teens you want to keep an eye on but not in your room ? This is the spot ! James in the restaurant might be the best server ever! A pool. Restaurant. Bar. Common areas. Amazing staff. I'll take it

Zero bandaids on the premises.... Isn't that a liability? Terrible service at the restaurant. Super…read morerude servers. Unfortunately, this is the nicest place to stay between Colorado and Southern Texas. Do better.

This is yet another classy, modern, spacious Hampton Inn. You just can't go wrong with this brand…read more The employees are welcoming and professional, the breakfast is good as always, and the rooms are clean, comfortable, and quite beautiful. The location is perfect, right off the Marsha Sharp Freeway in downtown Lubbock and within walking distance of Texas Tech's football stadium. And the Internet works! This might be the only hotel at which I've ever stayed within the state of Texas over the past decade where the Internet worked! Kudos to Hampton Inn for that feat!

The Hampton Inn & Suites Lubbock University is a great place to stay. Of course it's close to…read moreTexas Tech University, the staff are friendly, the hotel is well maintained and comfortable. The complimentary breakfast is very good. Would definitely stay there when we go back.

I would like to first start off by thanking , Angel and his staff for accommodating our needs. We…read morehave stayed at this establishment four nights in total over the last few months and while this establishment is dated in need of remodeling. The staff made us field welcome. All in all we had a great day.

This place WAS a really nice hotel, it has been run down over time sadly…read more Im not really a bad review writer but if I am paying a premium for a hotel I should be receiving what I pay for. Which didn't happen. I booked this for my wedding guests and wedding party; most hotels feel like a hospital but this one seemed more cozy and unique. Which is true its cozy but clearly they have stopped doing normal maintenance on it. Which was is embarrassing being i put my closest friends and family there. Booking was a pain through their "portal" and a huge hassle and the booking agent was almost never available. When I arrived my room smelled musty, not a huge deal to me but not cool to make me smell weird. The bathroom and counter needed a wipe down. The previous guests towel was still damp and hanging on the door. So that makes me think that it was cleaned well, maybe at all.‍ The head board had grease spots where the previous how many ever guests had rested there head as well as toothpaste splatters on the mirror frame. Also the AC wasn't really working all that well in my room but I think maybe it was just mine. Then there was many cosmetic issues like peeling wallpaper, damaged tiles, missing paint and huge dings in the hall walls. I had to ask multiple times for them to refresh the bathroom. Some of the staff is nice some not so much. Like I said it WAS a nice place but clearly needs better management and repairs. I paid for better.

The was exactly the experience I had hoped. The caboose was well equipped with an efficient heating…read moresystem for a 27 degree night. The interior was immaculately clean with one of the most comfortable queen beds I've ever slept on. I was also impressed with the quality of the bedding. The sheets were soft and extra blankets and pillows were provided. It has a nice sized compact refrigerator, microwave, and R/0 water in the kitchen area. Snacks and drinks were provided. Then a delicious homemade breakfast with pleasant company. The hosts made me feel welcomed from the second they opened the front door of the main house. Even the parking was secure. It was the perfect get-away. I will be heartbroken if they don't have a vacancy and I have to resort to a hotel the next time I am in Lubbock.

Saw some really neat things in Lubbock, Texas, but one of our favorites was The Woodrow House Bed &…read moreBreakfast. We actually stayed in a great room in the main house and the Caboose. Both were clean, comfortable and very unique. The owners and staff are the best. Last but certainly not least, the incredible breakfast , so delicious. Can't wait to get back to The Woodrow House Bed & Breakfast.

The welcome mat was swamped as I entered the hotel. They were cleaning it. They ended up cleaning…read moreit the next day too. I don't understand what was causing it to get so dirty but that was a first impression that tracked consistently throughout my stay. The staff aren't really in any kind of uniform so other than standing behind the desk, no way of telling if they are guests loitering in the lobby or employees of this Aloft. One of the elevators was out the entire stay. The other was acting a little buggy. I took the stairs often during my two day, two night stay. The fitness center is small. Not a problem, per se. Kind of on-brand for Aloft. The problem is two of two treadmills were out of commission. I ran in the residential park down the road after taking the stairs. At least all the lights and tech in the room were operational. Located in a strip mall area with a number of restaurants makes it convenient but the lack of concern over maintenance in the common areas makes me reluctant to ever stay here again. And as a Bonvoy member I stay in A LOT of their hotels. I feel like I should get a points rebate for using points during this stay.

Did not go in with the highest expectations and it was as expected!…read more Check in was easy, then you go to a tired elevator and hallways with carpet well beyond its prime ! Upon opening the room it has a light sewer smell and the duvet did not look fresh and was rumpled as though it had been laid on before. Room is a typical Aloft so basic dorm like. Always like the Dry Bar bathroom amenities but they would have been a lot better if there was any water pressure - sink was ridiculous and could not properly rinse my toothbrush! View is more rooms and a flat field but not expecting more than that ! Kept blinds shut so I did not have to look at my neighbors. Think from now on will just do a really long day with early flight in and late flight out negating the need for a hotel !!

Horrible experience. Find another place to stay. The management, Selena, especially was the worst…read moreof it. No help at all. She said e pool was open when we complained all the anent were not available. Apparent, they just expect you to just ignore the dirt that's settled at the bottom. Additional photos to show the housekeeping services. Lazilymade the bed and didn't reset the pillows. Didn't take the time top prepare or properly clean the room, so don't lift your toilet lid. They likely don't either. The other room photos are likely for larger corporate or partner events. Leisurely travel is night and day because our room looked nothing like the photos. When it comes to shower water pressure, bring your own tools to clear the jets in the shower heads. These things have enough calcium build up to cure osteoporosis. In closing, Selena was unprofessional and needs to work on her people skills. She's also the one that said tue "dirt tank", aka pool, was open for use. She needs to be fired or at least get some actual hospitality management training. The only plus side was proximity to the Tech campus and Logie's. Now: bring your own laundry bag because athe one they gave us was the size of a gift bag ‍

This was my first time in Lubbock and I was pleasantly surprised to see that it is a very nice…read moretown. The hotel is nice but it does seem like it needs some remodeling. The lobby and conference area are very nice. However, the rooms are a little run down. The bathroom had stained toilets & shower. The room smelled old & the bed wasn't very comfortable and the sheets smelled like smoke (dont know why because the hotel IS non-smoking). Perhaps it's an old dryer. The walls are also very thin, I could hear one side's TV & the snoring on the other wall, which kept me up. The conference food was just okay. The first night, we had brisket/shredded beef tacos but they did not taste like anything. The elote bowl was really good. The other days was buffet and overall tasted okay but on Friday, they served meat, which was not so great given the Lent season. The staff have all been really great, the caterers were extremely nice, especially Kloey and the nice gentleman with glasses

Restaurant is fantastic but do not stay on the first floor anywhere near the lobby unless you want…read moreto hear music all day and all night until the bar closes. It is SO loud. The speakers are in the hallway.

Zero stars. We had a very disappointing stay in room 102. Upon moving the sofa slightly, we…read morediscovered an appalling amount of trash and filth behind it--including old plastic bottles and debris--that had clearly been accumulating for a long time. To ensure this was addressed, we left the sofa pulled out so housekeeping would notice the area. However, when we returned, while the bed was made and the bathroom was clean, the floor was completely ignored. It was clear they simply cleaned around the mess. The lack of hygiene extended to the amenities as well. The coffee maker was extremely filthy, covered in thick dust and water stains, making it completely unusable. It is evident that deep cleaning is not a priority at this hotel. Furthermore, the room location was problematic; being on the same floor as the lounge, reception, and bar made it extremely noisy and busy. When we raised these concerns at checkout, the reception staff offered a simple 'sorry' but nothing more. There was no effort to compensate us for the poor service or the unsanitary conditions. We would not recommend staying here. Update: After posting, Hilton corporate reached out and provided some points to apologize for the experience.

We were given a room on the second floor. As best western hotels go, the room was pretty standard…read more It did not have a pen and pad of paper as most Best Western do. The in room refrigerator was small and did not have a freezer compartment. The room was clean and the mattress was comfortable with multiple pillows. The sheets were scratchy. My contact with the staff was limited. However when I reported a coffee spill in the elevator and that the elevator was stuck, the woman at the front desk looked at me as if she had nothing to do with it and didn't even comment. My husband had better interactions with the man who was on duty the night before (4/9). The breakfast options were good. They have a Nescafé machine so cappuccino and latte were among the options. We are best western reward members and the clerk at checkin acknowledged it.

We had such a wonderful experience with the front desk staff at this Best Western. We arrived…read moreearly, and the ladies at the front desk were incredibly kind and allowed us to check in without any hassle. A special thank you to Claudia, who went above and beyond for us. My mother was having some trouble with her hip and is also afraid of elevators. Claudia kindly moved our room from the fourth floor to the second floor, which has easy access by an incline. That small change meant a lot to us and made things so much easier for my mom. Everyone we spoke with was so accommodating, friendly, and genuinely sweet. We haven't spent the night yet, but the room looks fantastic. We booked the King Suite, and it's wonderful -- a couch bed, a large conference-style desk for working, a big TV in the living area, and another TV in the bedroom, plus a spacious bathroom and closet. So far, we are extremely impressed. We'll update after our stay, but we definitely wanted to give a shout-out to Claudia and the front desk team for their kindness and excellent service.