Fast and friendly service!! Will definitely visit again in…read morethe future Got me a same-day appointment

I took my car to Josh Smith for several reasons (Todd told me they were certified to care for my…read morevehicle); check engine light, loss of power, hatch trouble and brakes. After paying $600 and having left my car the whole week, my car was not better. Amber messaged me to ask how the car was and I told her it was the same as when I took it in. Todd called me and never asked a question, just jumped in arguing about what I originally took it in for. Needless to say, my car has gotten continually worse and now I need to find a mechanic to do it properly. That $600 would be helpful.

Awesome guy.. good work and fair pricing.. he's really nice,,, his right hand man is a little rough…read morearound the edges tho... he's done several jobs for me and always my 1st choice

DO NOT take any vehicle to these thieves...they scam people really badly!! I took my car in to…read morethem and they said I needed a certain part and that only a brand new part, not a refurbished part would work on the model of car I had. Not knowing better I believed them...big mistake. They put in a refurbished part but charged me a fortune for a "new" part. The issue was not fixed and they actually messed up something else just so I would have to pay them more. My car ended up blowing up because of what they did. They are liars, scammers and thieves.

Unprofessional and the curly blonde very rude. The heavey set older man, just looks like at you…read more They say they complete work, and lie about it. The blonde will argue, with you even though she's wrong. I will never go back never!

Fair prices for work done here. I paid $10/tire for mounting on my car and $5/tire on my tractor…read more They are courteous and fast. If you need to buy tires or just have some you own mounted, this is the place in Eden.

I brought my old Chevy Z71 to Cottman after getting the feeling that a previous shop didn't have…read morethe skill to accurately diagnose the infamous "service 4wd" dash light (the work done by the previous shop didn't resolve the issue). Later, my vehicle would also occasionally auto-switch to the wrong drive. When I brought my vehicle to Cottman, they expertly diagnosed the system and made a successful repair. Very happy to say that I haven't seen the "service 4wd" light since and the aforementioned 4WD malfunctions have ceased :)

In November 2024 I had my car towed to Cottman's for Transmission repair that took almost three…read moreweeks. Since then I have had the car back two times for the transmission leaking. The put in a new gasket last Wednesday and hopefully this third time is a charm. My initial feeling is that they did a quality job, and for the price paid I don't think taking it back for two more times is a very good value. Keeping my fingers crossed .

Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

very rude & unprofessional I do not recommend them whatsoever also watch out they will add parts &…read morecharge you without telling you.

Had Smith automotive put on shocks. I told them explicitly that I didn't want to put cheap shocks…read moreon. I wanted something at least in the mid range price point. Two years after installation, they have collapsed and I need another set. That's not my worst experience. I had them do the tune up where the serpentine belt, water pump, tensioners were replaced. Not a cheap job. The "Tune Up" lasted around 5000 miles before my wife and I found ourselves stranded on Wendover Ave., Greensboro. This is a very busy road and we were in a dangerous position after the car stopped. The car just died suddenly. The car was towed to a AAA recommended shop. They diagnosed the problem as the serpentine belt having slipped. The most likely cause of the problem was failure to replace the tensioners or put in quality tensioners. Later, into the teardown, the belt was found to be two notches off. We were told that there was a possibility that the belt was put in one notch off originally. This made sense as the car seemed to have more power after the repair. We have since traveled 15k with the new tune up with no problems. This car has am interference engine. We are lucky that the shop's incompetence or, doing jobs on the cheap, did not result in the destruction of the engine!!! AVOID this shop if possible!!!