I had the best experience getting an oil change today. From the moment I drove up Trey took great…read morecare of me. He even checked an air filter that's hard to get to that obviously hadn't been charged in years. Got a new one installed and my oil changed. Fantastic customer service. I will be back to this location from now on. Thanks for taking excellent care of me today guys!

They always do a great job with all my cars. Usually have a good coupon as well to save some cash!read more

I had put much confidence in this place.... Been going here 3-4 years. After they tightened my fuel…read morefilter so tight I had to pay $400 to have whole assembly replaced... 3 replacements later it's over tightened again. They can't remove it. I asked them why they can't purchase a torque wrench. Also they stripped the threads on my daughter's car oil pan. I was able to get a longer bolt to reach the deeper threads. I can't afford anymore damage to my vehicles . Gonna try to find somewhere else! Disappointed faithful customer, Jon

Not open when times say they are open and mailbox is full. They don't answer the phone.read more

I was "lucky"enough to have my brand new Honda Accord severely damaged in one of the worst hail…read morestorms in recent memory. My insurance company provided a list of several "chain" body shops in the area. Due to the sheer volume of cars damaged by the storm, these shops weren't even putting people on a waiting list. My father-in-law has been a loyal customer of Williams for many years, and he recommend that I at least call them. They were extremely helpful and were able to get my car in immediately. They handled everything, including getting the damage reappraised after Farmers initially cut a check for less that 1/4 of the actual repair costs. All of that was great, but the finished product is why I'm writing this review. The work was literally flawless. My car looked as good as it did the day a drove it off the lot with 6 miles. The interior was clean and there no signs anyone else had been in the vehicle. From start to finish the experience was excellent. The customer service and craftsmanship are both 5+/5. A few weeks after I got my car back, it was damaged again, although less severely, in another hailstorm. I bringing my car right back to Williams next week without a second thought.

My husband's truck was towed to this facility and I was given the wrong information about…read moreretrieving it. Which lead to it being there longer and accumulating additional fees. The man that helped us today Bill confirmed that he heard the other man Frank give us the wrong info but no one chose to call back and correct their mistake, which in my opinion is bad customer service. So we felt like we should have been charged the price we were quoted and not the additional fees and we voiced that. Bill dismissed what we were saying and got really flip about it and said the only way we would get the truck is if we stopped talking about it! Then he told my husband to shut the fuck up after he proceeded to voice the fact he was not happy with the mistake...that is UNACCEPTABLE!! I tried to get the owners information to report him but he stated that info could not be given out I even called back to ask for a manager and was told there was no manager I could speak to! I don't no if Evelyn and Wayne Williams know that thier employees are rude to customers or not but they definitely need to be made aware and I'm going to make it my business to inform them! However I would like to give a shoutout to another employee who also happens to be named Bill for being understanding and kind and very apologetic for the rudeness that we encountered. I see he understands that he works with a very racist and bigoted man I hope he does retire soon so no one else has to encounter him!!

I've taken several of my cars there over the years and they've always been outstanding. They even…read morerebuilt the transmission in my wife's 1973 International Harvester Scout II! Their prices are really reasonable and they're very honest. I highly recommend them.

If I could give this place zero stars, I would. Woods Transmission & General Repair is hands-down…read morethe most unprofessional, disorganized, and downright shady shop I've ever dealt with. They will waste your time, your money, and your patience. The staff acts like they're doing you a favor just by acknowledging you, when in reality they can't be bothered to lift a finger unless it's to run your card. My "repair" took weeks longer than promised, cost way more than quoted, and the car came back with NEW problems it didn't have before. When I pointed this out, they shrugged it off and tried to upsell me on even more repairs. The shop itself is a mess--looks like no one there has cared in years. Phones go unanswered, no one knows what's going on, and accountability is nonexistent. I wouldn't trust these people to check tire pressure, let alone touch a transmission. Save yourself the headache. Go literally anywhere else. Hopefully this shop can serve the city better when it gets turned into a parking lot.

These guys are awesome, bring all my vehicles there and nowhere else. Even went over my newly…read morepurchased 2012 ram 2500 and gave me some pointers on owning a used diesel. The culture here is old school. Look forward to my next oil change

I cannot say enough about the service from here. Reggie is the man for great customer service…read more Always fast and friendly. I have been going here for thr past 13years and will continue to drive the hour to get here because of their service and Reggie.

Took my car in to have the brakes changed, oil changed and transmission fluid changed. I couldn't…read morebe more pleased with the service. I highly recommend this place and I will be returning.

I can't say enough good things about the service and expertise of the men that work here. We've had…read moreour four vehicles in here a half dozen times. There's almost always a wait time to get our vehicles serviced but I've never walked away feeling taken advantage of. They charge fairly and always take the time to explain the repairs before doing them. They're definitely my go-to mechanic in this area!

Inspection service guy was very unfriendly, he looks at my car insurance 05-01-2025 thru…read more09-01-2025. He states- your insurance is expired. I said - No it will auto renew on 09/01/2025. Today is 08/22/2025. He states- It will expire on 09/01/2025, but it's okay.. I'm not going to argue with you.. Why did he say this?‍ No this is not okay! I will take my car somewhere else!!

I have been coming to this location for at least 2 years, and I have had a great experience every…read moretime. They are nice and also quick! My last couple of visits have been even better bc of Chris!!! She has a very kind and warm energy and her smile and professionalism have really made my oil changes more pleasant!! They are my go to hands down!

Don't even go to Firestone they'll break your bank and make you wait longer. Ask for Alex and he'll…read moreget you right !

If you are a woman, do not go to this shop alone. They will harass you, and do everything they can…read moreto take advantage of you in the process. They will try to force you into buying unnecessary services, gouge the prices on normal services, and then not complete the services you came to them for. Steer clear.