As you can see I wasn't happy with my last encounter with Valvoline . They did reply after my…read morereview and I contacted them.. ugly. They did resolve my problem. I'd like to continue using Valvoline, but probably at another location in the future.

Had my oil changed here at Valvoline today and one of the employees tested my battery without me…read moreasking him too and then proceeded to tell me my battery was testing bad and that they could replace it. I said I'd wait as I would like to test it myself. When I got home and looked under the hood of my car the Valvoline employee had messed up my battery cover plate and did not place it back in position but somehow jammed it up under the engine cover making it difficult to retrieve. Was this on purpose because I refused the battery replacement? So frustrating to have to deal with complete and total incompetency while paying high prices for what should be a quick and simple oil change. I've reached out to the Corporate Office and I'm awaiting a response.

Eric and Luis had me in and out in no time! Always the best service at this location. The only…read moreplace I trust for my families oil changes. 10/10 recommend.

Review: Absolutely Unprofessional, Dishonest, and Rude. Avoid at All Costs…read more I had to bring my vehicle to this shop because my warranty required me to leave my preferred, trustworthy mechanic. From the start, the experience here was frustrating and unprofessional. After diagnosing the issue, they called to tell me what was and wasn't covered by my warranty. I chose to fix only what would be covered. But without calling me back for approval, they went ahead and performed a repair they later claimed was only partially covered, forcing me to pay the difference out of pocket. That alone is shady and unacceptable. I also paid for a diagnostic, yet the exact same dashboard warning lights I came in with were still there when I picked up the car. Their explanation? That both my main and auxiliary batteries were dead and it would cost nearly $1,000 to fix. Interesting, considering my previous mechanic had just tested them and found them to be completely fine. When I came to pick up my car, it wouldn't start, which I assumed validated their battery claim. I was wrong. Instead of helping me or offering a timely solution, they had me sitting there like an afterthought, clearly uninterested in helping since I'd declined their overpriced battery replacement. I finally got a jump and took it home, only to have AAA test both batteries and confirm they were perfectly fine. Then I noticed a part missing, the air intake for the A/C that sits over the battery compartment. I called to speak with the manager, Cody, who acted completely clueless. Then, after giving a vague suggestion to bring it back in, he hung up on me. Completely rude and uncalled for. Still trying to get my car functioning, I brought it to O'Reilly. They again confirmed both batteries were good. I mentioned a "low key fob battery" warning I had noticed, and the associate suggested that might be the issue. I replaced it for $12.99 and guess what? Problem solved. My car starts just fine. Let me be very clear. The warning lights I originally brought the car in for are still on, and I now have to take it somewhere else to get them properly diagnosed and repaired. I spent nearly $500 here for a "fix" that didn't fix anything, a misdiagnosis, and to top it off, an arrogant manager and careless technicians. I have no mechanical background, yet I figured out more about my car's issue than this so-called professional shop. It's either incompetence or a blatant attempt to take advantage of me, or both. I will never return here, and I strongly recommend others stay far away. This business lacks professionalism, integrity, and basic customer service. Don't make the same mistake I did.

Quick and effective, they go by appointment only, and get you in and out in about 20 minutes for a…read morefront end alignment.

Precision Alignment & Brake is the best! They've saved me a lot of money twice compared to the…read moreToyota dealer. They also checked an exhaust issue the dealer claimed needed repair, found that it didn't, and didn't charge me for the diagnostic. Great customer service!

Didn't properly tighten drain plug after oil change and when doing brakes, I paid for new rotors…read moreand only got one. Been coming here for years, never again as they have gotten really good at stealing your money and not taking care of the problem.

Quick, polite, professional and told us how to get coupons online while waiting. Thumbs upread more

The rude witch that works in the front needs an attitude adjustment! Just stopped by to ask a…read morequestion and instead of saying good morning how can I help you? She states we are not open yet! The the sign said open. If you don't like your job then get another one, because you're customer service ethics suck!! I sure did go next door to Jiffy lube!! Best service ever!! Your loss my gain!!!!

Wow! Went here because a light went on. It said my engine was cold. I talked to Cheyenne. She…read morechecked my fluids. My coolant looked low. She topped it off for free and recommended a place if the light didn't go out. Thanks so much!

Being new to New Braunfels I didn't know of any Auto Body Shop to take my car too. So I looked…read morearound this shop sounded the best. I called and spoke with Nick in the office, he was very polite & honest & very helpful. I told thim the problem I had with my car, he gave me and estimate which was great. I took the car and felt confident it would work out. Nick kept me updated on everything that was being done on the car. I got my car 6 days later and it was drivable and in much better condition then it was when it got there. This place is great & they value you as a customer, they are very honest and trustworthy, I will be back for all my car maintenance.

Prices much higher than previous mechanic I used to use. My old mechanic charged $45 for an oil…read morechange for example. I told them not to do the battery, they didn't listen and perform the battery change anyway. I could have used a battery from Costco at half the price. Perform the install myself. You have lost me as a future customer. I also said I would replace wiper blade in rear myself.. They didn't listen again! I would have bought and installed the blade myself at a cheaper place.

15 Stars !!!! for TW's Axle and Auto Repair !!! I have a…read more2002 Saturn, they have taken very good care of my car and l will continue to use them. they serviced my car in 2022, and l moved and just now used them again, they did a roadside pick up !!!!! will always use them....

Best place to get my car fixed. Love the employees and the owner! Good vibes every single time i…read morecome and i been coming for five years strong!!!! Thanks Toby and Jay for always giving A1 service! Great prices on synthetic oil changes! The best in the area actually!

On day two of my Christmas visit to Texas, I got pulled over by Comal County sheriff for a burnt…read moreout brake light. I smiled and said, " Thanks for letting me know, because I know a place right up the street that's the BEST auto-service place in ALL of the Hill Country." He laughed and wished me a Merry Christmas. Brandon was on the early Sunday AM shift and dude got me back on the road in LESS THAN FIVE MINUTES!!! What a stud! And for not so many bucks! These guys are the guardians of South Texas highways! If you're in need of auto service along the 337 Loop, do give these guys a try. You wont be disappointed.

Stopped in on a recommendation from a friend to get my State Inspection done...they young man that…read morehelped me was very polite and friendly and only took him about 10 minutes to get the inspection done...Good Job