Waited over 1.5 hours for a simple tire plug. The person that came in after us was also very upset…read moreabout the long wait as he had a long wait as well

Came in with the tire from my RV trailer at 15 min to close. Not only did I get fast friendly…read moreservice they got me out of there in 10 min! Good work at a fair price. This out of town traveler is glad for their work!

They are hands down the best place within 4 counties to get Tires or anything Car relate!!!! I…read moreshowed up on a Sunday to get 4 Tires replaced and they got me in and completed within an Hour and 1/2. Very Professional and Friendly! I would recommend this Firestone to anyone!!!

5 years ago the black manager there said I needed a bachelor's degree to change tires for 17$…read morehourly and having to pay for tools. I'm sure the service is fine, but that manager is discriminatory, I won't say racist, but I could tell he enjoyed saying that to white kid after a presumable lifetime of being told that himself. Enjoy being a manager at a tire shop for life! If you need a job go to construction; apparently people like this black manager are going to college to fulfill their lifelong dream of being a tire boy while still making less that of someone who walked into construction. 5 years later I have a new AMG almost paid off. Thank God this guy's delusions spared me from that miserable timeline, if you are reading this yes, years later i literally remembered this and thought it simply was irrespective of the Firestone mission statement and policies in regard to equal opportunity employment. ppl leaving 5/5 reviews as if changing for tires in a small down in an hour and a half Is even acceptable for such steep labor fees.

We waited for over 3 hours for an oil change and tires, at the 3 1/2 hr mark we asked what was…read morehappening and they told us they would START working on the tires. They told us it would 1 1/2 hours when we got there. All they did was stand around talking and doing nothing. 3 hours and they did an oil cha ge that should have taken 20 mins. Customer sevice is the worst. Will never come back.

They say no appointment accepted. Until the guy behind me was there and all of a sudden this guy…read morehad an appointment. This store sucks. Won't go here ever again.

This review is a little late but anyhow it here it goes. I…read moretook my Altima to get the wheel/hub assembly to be replaced. I supplied the new parts and agreed on the charge. I get a call the next day that my ABS sensor needed to be replaced. Fast forward less than 2 years later. Bearings AND axle had to be replaced. The mechanic just showed me where the "work" done by Edney's was shoddy. The ABS sensor was never replaced. The axle threads were striped and the hub bolts were so loose that they could be removed without a wrench. That's not only poor quality, that's a safety hazard.

We started hearing a new, suspicious, car noise near Nashville. Stopping, I found a cracking…read moresection of the "plastic" lining under the car close to one of the front wheels. We made it to Dickson, which is a frequent stopping point when on t h e road between KY and Miss. We went to Edney's at the recommendation from staff where we had lunch. They took the car an we sat around in the waiting room. In less than 15 minutes, the gentleman returned. (There were two men met; John and ?Robert? One was working the desk; the othered appeared to be either a manager or owner.) The owner/manager handed me the keys, stating they had trimmed the lining some and tied it off. He reassured us that we were safe to continue on our trip. I asked what should be done when we got home. He said that the car should be fine as is, but, if we wanted we could go to a dealer and have the lining replaced. He added, that he did not think it was necessary. Additionally, let it be noted that both men were very friendly, courteous, etc. Charge: ZERO!

This past Saturday I took my car by Midas in Dickson because of a loud noise in my muffler area. I…read morehad hit something ,and I thought I had damaged the muffler. Ends up I had only bent a protective cover, and it just needed to be bent back into shape. These guys worked on it for about an hour and took it on 3 test drives and DIDN'T CHARGE ME A DIME. I am usually wary of chain stores, but because all of the Mom and Pop stores were closed because it was Saturday, I had no choice. Midas gained a future customer that day. Travis, thank you to you and your staff for your kindness and hard work. You guys rock!

Excellent experience and exceptional service! They did a wonderful job, were super friendly and my…read moreoil change was fast! I could not have asked for better service. Thank you for the great customer service and good price!

I owned a VW store for over 25 years and was 2nd in the Nation in customer satisfaction , so I have…read moresome experience with Dealerships. My service was handled perfectly, they did what I asked and handled all aspects well. I will use them I. The future for service when needed and I recommend them.

I did get a call from the dealership GM or Owner offering some solid steps to address my recent…read moreservice experience. I was quite impressed with their sincerity and actions proposed to correct my unpleasant experience. The appear to be in the process of changing the culture there, and I am willing to give them another opportunity to keep my business. Its rare to me to have a business follow-up and correct an issue, going above and beyond to make it right. Will update again after my next service visit.