I was quoted $320 for the job, but was charged $494 with no communication about the additional…read morecharges or equipment needed. I was told "the quote is just an estimate and they don't know what's needed until they arrive", which I understood from the beginning but I would have appreciated a heads-up of additional costs - especially that high. I wasn't given the option to approve or decline the added costs, and I would have declined had I been called. On top of that, they arrived 7 hours later than my scheduled pickup time. While they did mention being behind that morning, I had no idea that meant a delay of a full 7 hours, and clearer communication would have made a big difference. Overall, the lack of transparency and poor communication made this a very frustrating experience and I will not be using them again. It feels yucky and scammy. Lastly, I'll mention they said they could "return" the car to it's original location and cancel the job for a cancellation fee of $140. So, I'm left with the "choice" of leaving the extra charge of $180, (already ran my card) for the job. OR an extra $140 for essentially ~no~ completion of the job. Just try someone else or be weary of extra fees with no call. Hope everyone's having a great day... better than mine :)

I'd give it 0 stars if I could, told me it was going to be 45 mins, ended up taking over 3 hours of…read moreme waiting. Didn't even care to call and give me a heads up or notice that they were going to be not a little late, but over 3 hours late. Second they overcharged, called another place and said they would've done it for $130 while hook em up was $175. F**** tow truck companies, especially this one. If you're going to pay make sure to pay cash with them so they don't have your card, because they'll ask you to prepay before the tow.

Awesome place to get your car repaired. Dave the owner is a good honest guy who'll treat you like…read morefamily. Check him out if you need your car or truck fixed right.

We have been going to Pewitt brothers for several years now. They are top notch and always take…read morecare of our auto repair needs. If you want honest and knowledgeable folks working on your vehicles, this is your place. They only do what is needed and are very reasonable with pricing. Jim and Randy take care of their customers.

My husband and I were referred to Pewitt Brothers several years ago, and since…read more then our children and grandchildren have become their customers as well. Jim Pewitt is a man of integrity. He and his team have always been honest and professional. Over the years we have had major and minor repairs done to a variety of vehicles, and we have never had a bad experience with the company. They only do necessary repairs and their prices are very fair. I highly recommend them.

My 2012 truck has had no air conditioning for a while and a couple of shops haven't been able to…read morefigure it out. Bobby's diagnosed my bad expansion valve and fixed my ac in 24 hours and it blows ice cold. The price was very fair and the people were nice. 10/10 experience

There was a day I did. But last two times, and major expense, I had to go another location after…read moreBobby worked on my vehicle. First time was when he changed the condenser in my truck. Didn't put truck back together correctly and had to take truck back to get put together properly. Eventually took to another location to fix what Bobby's could not figure out. Then the engine they put in my son's vehicle. $8000 to find out later they did a bunch wrong and we are redoing the entire engine again. Redoing heads, etc because Bobby's didn't take the attention to detail seriously. And they lost a customer who used to brag on the service Bobby provided. Never again. Save yourselves a ton of frustration and money, pay more somewhere else but get it done correctly........

I chose this place due to "honest work" reviews and being that it's right by my home. Unfortunately…read morethat is not my experience. I sent the email below and sent to their text line and was told the owner would be in contact. I have called since to request his call and received none. I was mindful and patient. It has been over a month since I was initially told he would call and have had no resolution. We are out $600+ on repairs that were not needed/incorrect. "To whom it may concern, I recently brought my vehicle to your shop for service due to a noticeable sound occurring during acceleration. Your team was unable to locate or diagnose the source of that sound. Instead, you identified a coolant leak, which led to expensive repairs totaling over $600 (including parts and labor). Unfortunately, after the repairs were completed and the vehicle returned to me: The original acceleration sound persisted unchanged as you all could no locate it. Diagnostic cost incurred there but no repairs were made. The coolant leak continued as well. I later rescheduled an appointment with your shop, and I received a call indicating that no diagnostic fee would be charged this time. However, due to concerns about the prior service, I decided to cancel and have an independent mechanic inspect the vehicle instead. The independent mechanic immediately identified and fixed the source of the acceleration sound by replacing a faulty bracket--a relatively straightforward repair that your team had not located. Additionally, shortly after retrieving my vehicle from your shop, my check engine light illuminated. The code indicated a "coolant thermostat" issue. Upon further inspection, the mechanic located the actual source of the coolant leak. While I can see the new hose your shop installed, it was not installed at the leaking location. The leak was coming from a different area entirely, and clear evidence (stains and residue) shows this has been the ongoing source for a significant period of time--well before and after your repairs. I have attached photos clearly showing the actual leak location and the part that actually needed to be repaired. In summary: The acceleration noise was not diagnosed or repaired by your shop. The coolant leak you claimed to have fixed was not properly addressed (wrong location repaired). I paid over $600 for work that did not resolve the reported issues. This has resulted in additional costs to properly diagnose and repair both problems. I would like to discuss how we can resolve this matter, including possible reimbursement for the ineffective repairs and compensation for the additional expenses incurred due to the incomplete/misdiagnosed work. Please let me know a convenient time to speak with a manager or someone authorized to address customer concerns and billing disputes." I would give 0 starts due to lack of professionalism and accountability but cannot do less than 1.

I'm new(er) to the area and I like to support smaller businesses whenever possible so I contacted…read morethis auto care center. Paul, who answered the phone when I called, was courteous and very helpful. They were pretty booked for the next couple of weeks but he scheduled me in for an oil change the very next day, stating "that can't wait". I instantly felt that I was valued and my vehicle's maintenance is their priority. Upon my arrival, I found ample parking and a tidy front office. The front office person cheerfully greeted me immediately upon entering, which is not common in this industry (in my experience). Aside from a drive-thru style oil change place which is often questionable, I don't believe I have ever been cared for so swiftly. As a woman, I have grown accustomed to being demeaned by men in the auto profession. This company may be the exception. They may exude traditional values but they are enlightened and I was treated as a peer. What a relief! From end to end, this company was professional, efficient and uncommonly courteous. I will be back and I highly recommend them.

I have visited here several times now and have always had a great experience. I never felt…read morepressured for additional services but I do appreciate the list of items scheduled for replacement. If I do not want the additional services, I simply say no and there is no other discussion. I did visit another location nearby and received the hard sell even after the "no". I also appreciate the free topping off services between oil changes. I stopped into today for a flickering oil level light and they quickly topped it off and checked the other fluids. I now take all my cars there now. Clean, quick, and easy. No complaints at all.

Went here for an oil change because Valvoline across the street was too busy and I didn't wanna…read morewait. I regret not being patient and getting an oil change from valvoline, always a good experience there. Got an oil change here, and two weeks later, I noticed that my car was leaking oil all over my parking spot. After asking a few of my friends, they said I absolutely needed to take it back in because something wasn't tightened enough after said oil change and that my car is not safe to drive. Went back to this location at around 10:30a on a Sunday & only 1 guy was there. All I got was "I'm sorry that happened, if you go over to white bridge they can take you right now. I'm waiting on the rest of my team to show up." So I am now sitting in line at the valvoline across the street so they can fix what jiffy lube very clearly couldn't. Will not be coming back & will be disputing the charge, because at the end of the day, what am I paying for? So irritating and such a waste of time. Smh.

The staff was friendly and knowledgeable. They were very communicative and did a very thorough…read morecareful job. My husband is picky and his added requests were done without question!

Came in for an oil change. They left the drain plug loose during the service. As a result, all the…read moreoil leaked. The car now needs a new engine, which costs $13,000. Of course, they investigated and found themselves to be without fault. Very, very poor experience.