Service techs at Valvoline are very polite and knowledgeable. Download the app to add savings your next oil change. You can also obtain real time wait estimates at stations in your area. To provide extra value from your oil change, they also include a multi-point inspection on your tire, battery filters, lights etc. The entire process takes 15-20 minutes. So why waste your valuable time and potentially creating a mess in your garage or driveway? If want a great value, quick oil change at a reasonable price ($72 with coupon) without any pressure of selling you extra products. I'd recommend you give them a try. read more

Hands down some of the best customer service I've ever experienced in any retail. Everyone was knowledgeable and worked together in pristine cooperation. Each employee was knowledgeable , friendly, and worked with efficiency. When I spoke to the manager about an issue with my transmission since my last visit he was glad to diagnose the issue and was able to fix it without any trouble. I will be using this place for the foreseeable future. Excellent job. read more

Excellent customer service! And, did a fine job. A bit more pricey than some others offering the same service, but I like how there's a camera with a monitor available to watch what's happening under the vehicle and under the hood. They were fast, and efficient. I was in & out in around 15 minutes, with no issues. I would definitely go back, and I would definitely recommend this business. read more

Valvoline Instant Oil Change - Car cam (you can watch them do it all). - Oil Change Stations Near Me - Murfreesboro, Tennessee

the two girls that took care of me were absolutely amazing!! they were so on it and didn't skip a beat. The customer service was great. And the quality of workmanship was even better. I will continue to keep coming back to the spot. loved my experience read more

STAY AWAY! Valvoline Instant Oil Change damaged my vehicle by over tightening oil filter/cooler cap. The damages to fix my vehicle were over $700. Even though the manager stated that if my vehicle had a prior oil leak, they actually would have noted it on my paperwork receipt meaning my vehicle did not have any prior damage, but Valvoline refused to pay and fix my vehicle. Why? Because Valvoline will not pay for damages to your vehicle if you get it fixed before notifying them. Well... I got it fixed first before telling Valvoline because I did not know my vehicle was damaged due to their carelessness. I took it to a mechanic shop to see why I had an oil leak. Then, that was when I found out the damage was due to Vavoline's neglect of over tightening the oil cooler cap where your oil filter goes. That over tightening of the cap resulted in a hairline crack to the oil cooler housing. Valvoline went past the recommended specs of 25 nm which caused an oil leak. Since you can not fix a crack, the entire oil cooler had to be replaced. This could have been prevented if Valvoline would have used a torch wrench, but they did not use a torch wrench when putting the cap back on my vehicle. Due to their neglect and carelessness, I was billed $768 to fix their mistake. I highly recommend taking your vehicle to another place since they do not care if they damage your vehicle. My biggest question is... how are you suppose to bring it to Valvoline and let them know they damaged your vehicle when you do not even know what is wrong with your vehicle. You do what most people do... You take it to a mechanic, and then he tells you what is wrong; however, by that time, Valvoline and Valvoline Customer Care Department will NOT PAY for damages because you did not contact them first. This is very unprofessional. Maybe Valvoline should start handing out receipts and instead of saying "have a nice day," they should say, "if we tear up your vehicle, contact us first; otherwise, we won't pay for it." I bet no Valvoline customer knew this. Well, NOW YOU KNOW. If they tear up your vehicle, they won't pay for any of it. What a joke right? Well, I bring multiple vehicles to Valvoline. They have lost my trust. Valvoline has no morals regarding customer service. When they should do the right thing, Valvoline does not. If you are in the wrong, you should fix your wrong, but Valvoline won't; therefore, I will not use their services again. Valvoline does not care or value you as a customer. Find another place to change your oil. UPDATE regarding Courtney G.'s comment. I have a case open, and I was not given a case number by the Valvoline Customer Care Department. I was told by the Care Department that since I had gotten my vehicle fixed that Keith, the manager, at Valvoline refused to reimburse for the damages they have done. Even though the manager clearly stated to me that if my vehicle ever had any past damages, like an oil leak, they would have noted it in my invoice. I have no notes on my invoice because I had no prior damages until Valvoline over tightening the cooler cap. I will send another email to the customer care department. read more

Valvoline Instant Oil Change - Damages Valvoline did to my vehicle - Oil Change Stations Near Me - Murfreesboro, Tennessee

Meghan was great to work with! Friendly and helpful. Thank you to the hardworking team also!

All very young. They played and horses around literally while customers sat. 1 tech kept saying my air filter had been sitting 3 times and no one did anything. When I asked where the Manger is, he said in the bathroom. No fluids were checked or tire pressure etc. $83! Never again. read more

This was my first visit to any Valvoline. I was on the way to a long trip and read inside so I searched for an oil place on the way. This one came up so I decided to give it a shot. I got in to the bay in about 10 minutes so that was good. The clock on the timer said 20 by the time I was done. So about 30 minutes total. I got full synthetic, which is normally $85. That's pretty steep, IMO. But the guys were cool and helped me find a coupon online for $15 off. Still, the total was $76 after taxes. I liked that there was a camera under and on top with a monitor you could watch. I was able to see them working, which is reassuring. Everyone was really polite and respectful. I appreciated the service and would recommend this app for quick, if expensive, oil changes. read more

DO NOT GO HERE!!! I went in November 2022. They did not tighten my oil filter down and this caused problems with my car. I filed a claim. The manager, Shelby, denied my claim citing they did not touch my car. They changed my oil, so they touched my car. What if this had done damage to my engine resulting in hundreds of dollars worth of damage? Thousands? And SHELBY decided she didn't want it to go against her record so she denied it. Shelby even had to ask where the dip stick was on my car when I came back the next day because it wasn't acting as it should. Do you want someone like this working and being the manager of those ppl working on your vehicle??! Please do not go to Valvoline or especially the one located on Rutherford Pike. They can damage your vehicle and deny without any responsibility. I called Valvoline claims to report. They said they stand behind the manager's decision as final and that's my last recourse. Think about it. They don't deserve the one read more

LOL.... Typical "canned response" - not even relevant to my core review. It's known as evading the subject matter.

I've been here many times with my two cars and I love it! When the manager, William, is there the place spins like a top. I love his crew! I even get a bunch of discounts, which helps a lot because I can barely afford to go in the first place. They get three stars from me because when William is not there, the workers are fumbling over themselves, taking their time, standing around talking, and the manager on duty is very busy micromanaging. Last time I visited, William was there. I got an oil change, new light, new wiper, and a new air filter for under $90. This time he wasn't there, I got an oil change and cabin filter for $130. Like I said, I can barely afford to come in in the first place and it's hard to budget for such jumps and inconsistencies. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Murfreesboro, Tennessee

These guys went above and beyond when I had a mishap with my car! I have been a long time customer here. They are always very friendly, explanatory, and fast. The last time I came in one of my hoses busted. They were not able to fix it at their location. Valvoline not only arranged for and covered a tow to another shop, but they covered the cost of the repair, AND the oil change I had originally come for. BUT WAIT THERES MORE! Their manager made sure my car was sent to a shop that could do the repair quickly. This happened on a Thursday evening and the car was ready Saturday afternoon. I cant thank them enough. If I was not moving I would literally go here the rest of my life. Thank you to the manager for being so kind, and the staff for always being pleasant to interact with. read more

Good service but they don't take cars in order of arrival and this leads to inconsistent service wait times.

I love coming here to get an oil change. It is always quick and efficient. The staff is pleasant and polite. My visit was Sunday, September 29, 2019 and I had the pleasure of being serviced but the managers, Mike and another gentleman. They were personal enough to have a conversation that had nothing to do with my vehicle and I really appreciated one of them telling me to have a blessed day. As I was leaving, all of the gentlemen made sure to look my way and send wishes for a good rest of the day. If you don't mind spending more than $40 for an oil change and you're short on time, stop on by. I'd rather pay more for quick service than to wait over an hour for cheaper service and no customer service. read more

Never again I received a oil change and I noticed that they were putting tape on it so I waiting to see if someone would inform me on that they were taping they did not I asked what was the tape for the broke the ventilation hose and down played it like it was nothing me not knowing anything about cars I thought they meant like the air filter plastic I didn't look to see they said If the car pulls a code then just call the manger everything is on camera and they will take care of it I'm a witness to everything im driving two days later and my car won't go over 2 miles I check under the hood the whole hose is broken off n they just put tape on it like it was a bandage and would fix the problem very unprofessional watch them cause they will not inform you if there is a problem they should of informed me and handed over the manger's information and said this will need to be fix not wait for me to break down read more

They did an amazing job and I will be back they are very sanitary and follow the CDC well I am thankful for Khanh and joshua they are amazing!! I will return!! read more

They are awesome but they forgot to put my oxygen censor back on and my car stalled out in Nashville traffic which was terrible but beside that they were amazing brad was very knowledgeable and helpful with all my questions and concerns. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Murfreesboro, Tennessee

Great experience getting my oil changed with friendly and knowledgable mechanics. My 2001 Mercedes AMG requires extra oil, full synthetic oil, and a funky oil filter, these guys got it done right in about 20 minutes. Add on the battery of safety checks and fluid top offs and I'm back on the road with peace of mind. Will def be back for another pit stop. This was my favorite oil change eva, foreva eva. Thanks. read more

Valvoline Instant Oil Change - Me inside my car as they worked tirelessly. Wait there were plenty of tires. - Oil Change Stations Near Me - Murfreesboro, Tennessee

Employees are always super kind and quick. Also, you can always find a coupon online.

This is my first visit in some years, and this was probably the worst. I was fairly patient knowing they they were short staffed the day of my visit (12/11), but I ended up having a two hour wait time. Around the time the vehicle in front of me was almost done being service, one of the employees (Eye) working that day gestured his hands implying us to leave. Understandable that it was closing time and the workers were ready to leave, but I had waited too long and needed a service done so gesturing us away and cussing up a storm was uncalled for. The other two workers there that helped me out were so generous, and I appreciate their help although this will probably be my last visit there. read more

This is the absolute slowest Valvoline that I've been to and we are regular customers of this chain. I see 6 employees working yet all 3 stalls have sat with the same cars for 45 minutes. The car that was in front of us finally backed out and left without their oil change. Who knows how long they were waiting because they were in line before we pulled in. The whole ordeal took us over an hour. It would be less time to drive to our old location in Nashville and drive back to Murfreesboro in the amount of time it took. This location lost our business. read more

The guys at this location are fantastic. Jacob, Brice and Axel were very kind and helpful. I normally take my vehicle to the dealership but am going to continue to come here from now on. I would recommend this location for anyone looking for a oil change. read more

This is the worst experience I've ever had at an oil change place. I should have driven across town where the employees are friendly, fast, and efficient. I dont mind waiting IF they employees are at least friendly. Keith was rude from the moment he approached my car. He talked to me like everything was from a script. When I tried to ask a question he very rudely interrupted me and talked over me. I finally had enough and told him he was rude. His explanation was that he was doing the best considering the circumstances. Because it was hot outside?! Yes that's why he explained his behavior. It's hot. Then maybe he needs to get a job with air conditioning. I was fuming by the time I left. I will NEVER be back. I will drive across town for better service. read more

Hunter was who I felt with directly but all the gentlemen were the nicest, fast, and efficient. This visit was by far one of the nicest visits I've ever had . Thank you guys at Valvoline read more

I've had my oil changed here ~6 times, and every time I'm amazed at how LOOONNG it takes this business to change my oil! If it weren't right beside my house, I would have already gone somewhere else, but today will be my last...It's worth the drive to get an extra hour back in my day. I pulled up this afternoon w: 1 car on the station, and 1 car behind that one, in the queue. A gentleman came up, asked what I'm having done today, and when I told him "just an oil change", he replied, "Great, it'll be about 20 minutes". Obviously, this is exciting to me, since I've never experienced such a fast turnaround at this joint. Welp, 40 minutes later the first car rolled off, and then another 30 minutes after that the second one completes THIER BASIC OIL CHANGE! I wish I were making this up. 70 minutes to finish out one fluid change, and then complete another? It's no wonder they're a little higher priced than the other stations in town...lower volume inevitably leads to higher prices. Anyway, when I finally pulled up for MY basic change, that also took 40 minutes. So total time to get my oil cycled ~1.75hrs & $102 bucks (5 qts semi-synthetic oil and a cabin air filter). I hate to bitch, the reality is that when its your time on the rack, the crew is super friendly and appear to be detail oriented, it's just that I don't have the luxury of carving out that much of my schedule every 3 or 4 weeks. *sigh* my blood pressure is going up just thinking about it. Time for a brewski. read more

They Yankee taxed me at this place...I was quoted on the phone $45 for my Mazda 6. Then when going through the oils I told him I wanted the $45 dollar oil change. When it came time to pay he tells $70!! When I questioned him he said...oh your car only takes the o20 so that oil is more?? Then tell me before you change the oil it's $25 more!!! Also, the price seemed to go up only after I put in my Utah address. This type of shenanigans will not bring me back especially when my jiffy lube at home cost me $38 for the same service. Wow...not happy. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Murfreesboro, Tennessee

Even though this place is about 10 or more bucks for an oil change it sure beats having to sit in a waiting room with some cheesy game show and stale coffee. In and out in less that 15 minutes. They changes the oil, check and topped off all fluids, checked all the lights, and tire pressure. Brandon did not pressure me in to buying anything. He explained what they were doing and told me what they suggested, when I said no he said ok and didnt keep hassling me about it. All the people here are nice and friendly! read more

The service at Valvoline is fantastic. They check and top off everything for their customers and include free tire and fluid checks in between one oil change and the next! read more

In and out very quickly! You pay a little more for the oil change than places like Sears, but the time saved is well worth it. No more walking around the mall trying to waste time for me! read more

Took my new car for its first oil change. I had a 20 coupon for conventional oil change but I found out my car only uses durablend. They walked me through the whole process and respected when I didn't want the promotions. They even gave me 15 off because I couldn't use my coupon! Definitely will be back! read more

Alex and the rest of the crew working on this Sunday took THE BEST care of us! They were extremely courteous and organized and got us in and out quickly. They were able to help us find the correct Groupon and guide us through the process. We were provided with a full synthetic oil change, routine safety check, and we were updated throughout the entire process on the steps they were taking. Alex even took the time to congratulate my new husband and I on our new marriage that was written on our back window! We will be coming back as long as we are living in Murfreesboro! read more

Went there this morning to get my oil changed. My regular place. Drove in and greeted by a red headed employee who was more interested in laughing at inside jokes with a coworker than paying attention to what he was doing. He started to ask me questions then he just broke out laughing and walked away and went to another car. The manager finally came to my car and was competent and paid attention and even appeared he was having issues with this other employee. I watched the red headed one the entire time. He was all over the place, leaving tasks unfinished, and overall just rude and unbearable to listen to. He ended up being the one to put oil in my car along with washer fluid and antifreeze. I was watching through the windshield and it looked like he was being careless. Sure enough, when I got home and opened my hood, he spilled oil and other fluids all over the place. Ridiculous. I'll probably go back, but if I pull in and he is there again, I'm turning around. read more

A new tech accidentally put the most expensive synthetic oil in my car. This isn't what put me off, what did was that they drained the oil & threw it out to put in the less expensive oil that I requested. Whatever I guess, don't see why I couldn't have the good stuff as a freebe; it'd do more good in my engine than being wasted. Big corporation culture. Probably my last time getting a change here. Their upmarked companion sells (like offering to change an intake air filter for 30 dollars??) get kind of annoying as well. read more

Ian really helped us out with the best price for our services. They were very fast, and they informed me of all of the steps they were doing to my car. Best one in Murfreesboro read more

Tried to get a simple oil change and waited 30 minutes while they made a career out of the van in front of me. They tried to put normal air in green capped nitrogen tires. I finally left without getting an oil change. Ran into Publix and when I left, the same van was still there. Never again at this location. read more

super fast and effecient service. definitely coming back. the staff if very friendly and knowledgeable. didnt feel pressured to buy extra

I had some car issues over the weekend on a Saturday morning in which my water pump broke in McDonalds parking lot. Rather than sit there I drove it next door to these guys. They pulled it right in and without any questions began running down the source of my coolant leak. After about a half hour or so they determined that it was most likely my water pump. They recommended a mechanic to take it to, and told me my car would be ok in their lot as long as I needed it to be there until I could get it towed. When asked how much I owed them they responded that I owed nothing and they were simply glad they could help. Typically I would take my car somewhere else to get my oil changed, but with this kind of customer service and such a efficient general business model so close to home I wouldn't care to pay 10 to 20 dollars more for an oil change or any other service from this business. Great group of guys who I owe immensely for making a bad situation much less stressful. Thanks guys! AJ read more

After pulling in at 12:40pm on a Sunday, sitting behind ONE car for over 30 minutes, never even being acknowledged in the whole time I sat there, watching 3 workers stand around and joke and laugh with each other, and having to ask how much longer from the one guy acknowledging the 3 cars stacked up in the lane next to me, I seriously will NEVER go to this Valvoline again. I have been a customer for over 10 years from San Diego to Dallas, and have never been treated so poorly or experienced so much frustration anywhere like at this Murfreesboro location today. I eventually gave up and asked the lady behind me if she could back up so I could leave. At 1:15 when I pulled out, over 45 minutes (including my drive time) was totally wasted. And my oil still needs to be changed. All the coupons in the world does not make this place better. Whoever is managing this location needs to wake up and get it together with their customer service. read more