Short Version: Chris and his crew are incredible. Chris went above and beyond the call of duty to…read morehelp me when I was in a predicament and needed an urgent repair. The staff was knowledgeable and friendly. Their pricing is fair and affordable. Long Version: If you have a minute to stick around, let me tell you my story so you will know how awesome this place is..... Roughly four weeks ago, on December 15, 2023, I drove from NC to Murfreesboro to spend a couple of days with family in the area. I was supposed to have a really quick turnaround. During my drive to Murfreesboro, I had a light turn on in my BMW X3 regarding my coolant. I arrived in town Friday evening and the following morning, I took my vehicle to BMW of Nashville to have the coolant checked/refilled. While my vehicle was at the dealer, they identified a leak and completed further diagnosis to determine the radiator hose needed a replacement - this was the primary radiator hose on top. The quote provided to me by the dealership to complete the repair was egregious compared to the average cost for this repair. The cost was FOUR TIMES the average cost of replacing a radiator hose. I immediately began exploring other options which is where Chris comes into play. I called ATL Total Car Care and explained my situation and the needed repair. We talked through it and Chris was willing to help me and take my car in, the same day, to assist. Chris did not have the hose that I needed in stock but said if I could purchase the part directly from the dealer, he would still handle the repair. So, with Chris' idea, I was able to pick up my car from the dealer, purchase the necessary hose directly from the parts department, and then headed to Chris' way! They close around 2 pm on Saturday from what I recall. Chris took my car in around 12:30 that afternoon - he and his team stayed past closing time to complete the repair. The team waited for me to come and pick up the vehicle and close out afterward. Outstanding service. Affordable pricing. Good People.

****NIGHTMARE EXPERIENCE**** Summary (if you don't want to…read moreread the full story): My car came back with TWO NEW ISSUES after I spent over $3,000 with this shop, and the ORIGINAL ISSUE was never resolved. When I brought it back, they refused to fix any of it unless I paid even more money -- for problems that appeared immediately after I picked up my vehicle from them. The Diagnostic: I brought my car in because of a loud noise that happened at certain speeds. They said they'd need to run a full diagnostic to identify it, which seemed reasonable, so I left the car with them. Two days later, they called with their findings: my REAR DIFFERENTIAL was bad and needed to be fully replaced. They also gave me a list of "maintenance suggestions" and separately flagged that my FLEX EXHAUST PIPE was broken and needed replacing too. The total estimate with everything included came to $3,742.68. The Repair Decision: I declined all of the maintenance suggestions and authorized only two repairs: FLEX EXHAUST PIPE replacement -- $305.09 REAR DIFFERENTIAL replacement -- $2,484.38 That came out to roughly $3,000 after tax. Picking Up the Car: New Problems, Immediately When I arrived to pick up the car, it was parked out front. The moment I started it, there was a NEW NOISE -- loud, consistent, and awful metal on metal clicking noise for about 20 seconds. I was concerned, but told myself it might just be the new parts settling in. Driving away, I quickly realized: The ORIGINAL NOISE I brought the car in for was still there. There was now an insane NEW EXHAUST SMELL inside the cabin (that now happens every time I start the car). So: two brand-new issues, and the original problem still unresolved -- after paying over $3,000. I gave it a few more days, hoping it would resolve on its own as the parts settled in. It didn't. The new noise, the new smell, and the original noise were all still there. Follow-Up Visit with David: I called the shop, and CHRIS (the owner) told me to bring the car back in for a diagnostic. When I arrived, DAVID (the senior advisor) was the one who met with me. I explained what Chris had told me and described both the new noise and the fact that the original issue was never fixed -- despite having just spent $3,000. I showed David a video of the new startup noise and told him about the new exhaust smell. He offered a few guesses as to the cause, including that it might be related to the FLEX EXHAUST PIPE they had just replaced. We went on a test drive together, and David immediately said, "I hear the noise" -- referring to the original noise that the $2,400+ REAR DIFFERENTIAL replacement was supposed to have fixed. He asked me to drop the car off the following Monday, since I couldn't leave it that day. Second Drop-Off: Still No Resolution I dropped the car off Monday. The next day, David called and told me: They could not replicate the new startup noise. The new smell was likely caused by an exhaust leak from the FLEX EXHAUST PIPE -- the part they had replaced. They didn't know what was causing the original noise issue while driving, and suggested I take it to Discount Tire to have them look into something tire-related. Despite the fact that the ~$2,400 REAR DIFFERENTIAL replacement was supposed to fix that exact issue. At this point, I was furious. I asked David directly if they could just fix these problems, since I'd already spent over $3,000 and was left with the original issue plus two new ones that didn't exist before they touched my car. His answer: they didn't know what was causing the original noise, and diagnosing the new startup noise would take about 4 hours of paid diagnostic time -- on top of everything I'd already paid. I told them I was picking up my car. When I did, the "new noise" David claimed he couldn't replicate was right there. I DO NOT RECOMMEND.

I stopped in for an oil change half an hour before closing and was greeted with the offer of an…read moreice-cold bottle of water, a smile, and an inquiry into the services I needed. They directed me toward a bay and once the previous customer left they directed me into the bay. I selected a service level, type, and grade of oil. The technicians worked as a team between the two operating bays. The entire process was about 20 minutes. The services were rung up and discounts applied. Cost was competitive with my normal shop. I would use this shop again.

Ian and the guys are quick and efficient, and not too pushy on things. We got multiple services…read moredone and they made sure to give us water and even cleaned the front and back windshield for us. They are super nice and very speedy. Definitely will be back

Well done services for any kind. And prices are reasonable. Amazing value!!!!! Will recommend. Come…read moreto my guy Peyton!!! And the rest of them no joke!!!!

Ive been comming here for oil changes for years. They have always been convenient and professional…read moreand fair price. This last time i had a problem with my car and they said they could repair it. Without doing any research other than looking at the error code i got from O'riely they quoted me over $1000.00 i left and celled a friend who is a mechanic. He told me the part he thought i needed and i got it myself and went to his shop. The entire repair was completed for $100. I would never recommend express for repairs. Be careful

Quick and efficient. Easy in/out. Thank you Fast Lane Express!…read more And...I need eighty five characters; I need eighty five characters; I need eighty five characters; I need eighty five characters; I need eighty five characters.

I don't care for places that add on unnecessary items without just asking. I got the bill when the…read moreoil change was completed ($144 oil change, btw, and that was with $10 off). It included a "special filter" charge. When I asked what that was, I was told it was for high mileage. (My car is four years old with less than 75k miles.) When I asked if I needed this, the answer was no and was told to make certain I tell them that I don't want it in the future. Well, gee, why don't you ask me first? As I left, I told them that $15 charge for a special filter just cost them a customer and that I won't be back. He said "ok".

I was just turned away from my 1:30 tire appointment to install tires that THEY DO NOT HAVE AND…read moreWILL NOT HAVE UNTIL TOMORROW! NOBODY BOTHERED TO CALL ME AND I AM SUPPOSED TO BE GOING OUT OF TOWN TOMORROW ON TIRES THAT NEED REPLACING! This is completely unacceptable, as they were only minimally lower than the competition that has them in stock, but now they no longer have availability today to install them because I stupidly booked and waited for the appointment with this company. This is completely unacceptable!

Thanks to the positive online reviews, I went to this location today for an oil change. And I'm…read moreglad I did. The timing was ideal, as I was in Murfreesboro running errands and had some time to wait before my last stop. And they lived up to the Express part of their name, with service that was quick, friendly, and professional. The employee I interacted with (initials BJ) did an excellent job. He made me feel like a valued and important customer. No high-pressure sales techniques or attempts to upsell me things I didn't need. Highly recommended.

We contacted Calvart's to do a pre-purchase inspection on a vehicle we plan on buying and they were…read morenothing short of professional, fast, and helpful! Will be back to use again for any mechanic needs. Thank you for all of your help!

From the owner: At Calvert’s Mobile Auto Repair LLC, we eliminate the hassle of traditional auto repair by bringing…read morethe shop to you. Founded by Robert Calvert, an NADC (Nashville Auto-Diesel College) graduate with over 15 years of hands-on experience, our company is built on a foundation of integrity, expertise, and customer satisfaction. We pride ourselves on delivering convenient, reliable, and high-quality service, ensuring your vehicle stays in peak condition with minimal disruption to your day.

Decent place of business fast and actually know what they are doing…read more Excellent work thanks guys

The best customer service! Tomaz was so helpful and friendly. Just so happened to be on this side…read moreof town and stopped by. I would definitely come back!

Dana and Steven is at Tire & Muffler USA getting our oil (Mobil One Pure Synthetic, lube, filter…read moreand tire rotation on our Nissan Murano. Dawn and crew always takes the best of care of our vehicles, always. Quality service, Trustworthy company.

They are the best business people I've ever met. They do business like you're family. I highly…read morerecommend Tire and Muffler USA in Shelbyville TN to anyone needing work done! It's worth the trip if you don't live in Shelbyville!!

I wasn't impressed with the wait time because on the phone they said they were wide open, but they…read moretreated me real well once they had my car. I will still come back.

I PRAY the owner of this franchise location sees this!!!…read more Three weeks ago, the Big O Tires on Memorial Blvd in Murfreesboro, Tennessee damaged two of my wheels, and the situation has only continued to get worse. I was informed the wheels cannot be repaired, meaning they effectively ruined a discontinued staggered set of Mustang rims that cannot be replaced. Since the incident, there has been zero proactive communication regarding the claim or any resolution. I have had to be the one constantly reaching out for updates, and even then I receive little to no response. The store manager, Emmanuel, has repeatedly made me feel like I am inconveniencing him for simply wanting answers about property they damaged. Because of that, I have had to go above the store level and speak with Caesar, the district manager, just to get basic communication and accountability. That should never be necessary after a business causes this kind of damage. Instead of taking ownership of the issue and keeping me informed, this location has handled the entire situation with poor customer service, lack of urgency, and no accountability. I understand this may be a franchise location, but the experience at this store has completely ruined the reputation of the company for me, my family, and my friends. I will never use this business again and will absolutely never recommend them to anyone.

Called at 420 pm asked if they had time for rotations and oil change told me to come on in was on…read moremy way at 5 pm all done Brandon took the time to come to the waiting area to let me know I was done thanks Brandon for a job well done!

My mother in law went in to get some air in her tires as they were low from the cold around 23-25…read morepsi. The tires on her Jeep should be around 38-40 psi and they filled all four tires to 59-61 psi. Terrible job will not ever go back to this location.