I was just turned away from my 1:30 tire appointment to install tires that THEY DO NOT HAVE AND WILL NOT HAVE UNTIL TOMORROW! NOBODY BOTHERED TO CALL ME AND I AM SUPPOSED TO BE GOING OUT OF TOWN TOMORROW ON TIRES THAT NEED REPLACING! This is completely unacceptable, as they were only minimally lower than the competition that has them in stock, but now they no longer have availability today to install them because I stupidly booked and waited for the appointment with this company. This is completely unacceptable! read more

Thanks to the positive online reviews, I went to this location today for an oil change. And I'm glad I did. The timing was ideal, as I was in Murfreesboro running errands and had some time to wait before my last stop. And they lived up to the Express part of their name, with service that was quick, friendly, and professional. The employee I interacted with (initials BJ) did an excellent job. He made me feel like a valued and important customer. No high-pressure sales techniques or attempts to upsell me things I didn't need. Highly recommended. read more

I went to Express because Tucker usually takes care of my car service & always does a terrific job. Idk if she was off today, quit or what the deal is. I sat in the parking lot entrance for a good 10 mins. No one came out to greet me or ask what I was there for. This wouldn't be a big deal IF the GM (Joe) wasn't standing on the side of the building having a cigarette & chitchatting on his cellphone. I've worked many years in customer service & as a GM- I would never let my employees smoke on the clock in eye sight of customers & ESPECIALLY not when there are customers waiting. I expect better of the GM. But, it's cool, I'm sure that Jiffy Lube or one of the other of millions of oil change chains wouldn't mind taking my money. The only way I'd come back to any Express is if Tucker were working. She seems to be the only one that cares about her job and/or customers. read more

If you are a female customer, be extremely cautious about accepting the recommendations of the staff as they work on your vehicle. I normally use another shop for service on my three vehicles, but it has been closed after the COVID situation. I checked the reviews and decided to give this business another try after experiencing some "overzealous" very expensive recommendations about what my car needed several years ago. These turned out to be so overpriced, they were completed elsewhere for pennies on the dollar. I first took my 350 Ford pickup and got excellent service two weeks ago. I was ready to give a five-star review and took back my Prius a week later. The tech said it had missing engine mounts and asked if I wanted a quote on the cost to replace them. I am a savvy, technically well educated, hands-on 60+-year-old female. I know that a car can't drive around without engine mounts, or the engine would fall out. I also know my vehicles very well and know how well they are maintained. I asked how many mounts were missing? The techs talked together for a bit, came back and said the mounts weren't actually missing, they were "fried". All the while this conversation was going on someone was in the bay below, torquing some bolts so hard below the car was rocking and I actually applied the emergency brake because the car was rocking back and forth so violently. I declined their offer to replace the mounts, paid for my oil change, and went straight to another shop, in another town where I know the proprietor and asked him to check the engine mounts. None were missing, none were "fried." The car has always run silently without a rattle or vibration. I called this location back and spoke with the manager, who put the tech from the bay below who had done my servicing on the phone. This guy stated that as he pulled the oil filter there was a squeaking sound from one front engine mount and that he was only trying to help me by recommending that they be replaced. I asked how that translated into the conversation that they were missing or "fried?" He placed the blame on the individual he was communicating with, who in turn was speaking to me. He denied saying the mounts were missing. The manager did not come back on the line. The tech said he was sorry several time. Trust in this place now = ZERO. I am so concerned that I intend to take the car to Toyota to confirm with another mechanic that the recommendations were false. While this shop is probably ok for oil changes, I would never use them for anything else again. read more

Let me proclaim...that I feel like every Express Oil Change location is like the Chik-Fil-A of their industry, but I'll comment on this one because this is the one that I use the most. The service is always expedient and the guys are always friendly. When they recommend replacements for me (i.e. air filters, wiper blades, etc) and I decline, they never give me a hard time and are never pushy. There have been times when I need quick opinions on something and they are there to happily advise and don't give me any troubles when I don't want to proceed with the service. This is the reason I keep coming back and will continue to come back. read more

After a flat tire on the freeway, I showed up to Express Oil Change where I had previously purchased my tires. It was a very stressful day on my end, and when the tire was not in stock, Vince went out of his way to drive to another location to get one so it could be changed out that day. It made the difference in my very stressful day and I can't say enough about such a high level of customer service. My experiences here have always been positive, but this one went above and beyond. Thank you! read more

It's weird anywhere else I get my oil changed it's good for 5000 miles, but here I went for the first time and suddenly it's only good for 3000 miles, good to know that I never need to come back here. Side note if you look at all the reviews for 2021 they are one star, pay attention to the trend read more

They fail at trying to provide customer service by providing chaotic customer service. I pulled into line in the second bay behind a car. There was a car in the left bay w 1 car waiting and on my right was 1 car in the bay w 2 cars waiting. I waited ( probably 10 minutes) my turn and ready to pull in a tech came up and asked me to move my car because the car to the right was "next in line". I said I didn't understand and that I was next in line in this cue. I am 100% behind doing what is fair and obeying unwritten rules of orderliness & friendliness. However, we are in CARS!!! and individual lines for bays. It's not a merging line. I had another tech come and ask me to move my car because the car to left of me was "next in line". I said that's not what the other guy just said and said I would just wait here. Then I'm guessing what was the manager came out and tried to explain how they try to be fair to the person next in line and said the person to the right was next. I said that's not what the other tech said. I said you guys don't even know who is next. They both were there when I pulled up. I mean who is keeping track of when the cars get there and what order they arrived. I know in the past, I have pulled up and waited my turn while others got in faster then me. I just accepted it. Again, if I wasn't in a car, I would be more open to this but again, I'm in a CAR!!! It's interesting that both cars made it in and left before me. This was my regular place to go but no longer. Now I'm the problem customer when I have not done anything wrong based on all my past visits. If this is a policy it should be posted or someone should have come to me immediately and shifted us around. It's utter nonsense. read more

Hands down the best oil change experience I have ever had. The staff at Express Oil Change are incredibly courteous and helpful. As someone who knows very little about cars, I often feel uncomfortable in auto care settings. These guys explain everything and give you your options without pressuring you into anything. It is a little more than you would pay at say Walmart for an oil change, but it is totally worth it. They are honest, efficient, and most of all kind! read more

Literally the most friendly place I have ever been to! The friendly staff and the quality of service is well worth the few extra dollars you'll spend rather than going to one of those $20 Express places. I felt no pressure at all as they gave me the laundry list of things that was wrong with my minivan. All they did was let me know something was wrong and said if I'd like to they could quote me a price just let them know whenever I want to come back. This will be my go-to place to take all of my family's vehicles for their oil changes. A+ service! read more

Great service! Oil change was done in 10 minutes. I waited in the lobby and then when it was time to go they checked me out right next to my car. Great over all. Just wish they vacuumed out your car as part of the full service.. I definitely will be going back to these guys! read more

Excellent service. Fast and friendly. The technicians offer an experience that is a breath of fresh air in this day where poor customer service and indifference is the norm. Received oil change without any hard sales for other services. read more

Best oil change I have ever had. Quick but thorough, and the customer service was amazing. Brad (the manager) helped me, and he might be the nicest guy in the world. I just moved here and was concerned about trying a new place, but I was pleasantly surprised. Will be coming here for all of my future car needs. Highly recommend you check them out!! read more

I have used this store for several years with different vehicles and have always been satisfied with their services.....The friendly staff and the quality of service is excellent. read more