This isn't about the store. I'm pretty sure the store is good, but I just wanted to say something. I had a very disappointing experience here today. I'm 13 years old, and I was riding my electric bike. There was an open space through the oil change bays, and I thought I could ride through it to get to the other side. While I was there, I accidentally fell off my bike. An employee who had a beard and was wearing what I believe was a hat immediately started yelling, "Hey, hey, hey, what are you doing?" I was confused and replied, "Nothing." He then said, "This is a business." I told him that I was just riding through. Instead of calmly explaining the rules or asking me to leave politely, he told me to "get the **** out of here" twice. I was honestly shocked because I'm only 13 years old, and I didn't expect an adult to talk to me that way over what was just a mistake. I got back on my bike and left. As I was leaving, I said, "You weird, bro," and rode away. I understand that businesses have rules and may not want people riding through their service area. If that was the case, a simple and respectful explanation would have been enough. There was no reason to yell or use profanity toward a child. I hope management addresses how employees speak to people, especially kids. Being treated with respect goes a long way, even when someone makes a mistake. This experience left me with a very negative impression. Bad customer service and I was actually gonna ask him. I was thinking about it. I was gonna ask him the ratings about this place and stuff like that. read more

Went in for an oil change & air filter replacements. 0 issues, friendly and professional service. Nobody was creepy!! Three cars in each of the three bays, and I was in and out in probably 25 minutes? Less time than was predicted when I pulled up. They checked my tire pressure, let me know about my battery's lifespan & some corrosion going on (which I'd previously known about & completely forgotten about ) so I'll be back to take care of that issue soon. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Rosenberg, Texas

i've been coming here for a couple of years. I made of going to another oil changing place in Katy and they broke the plug on my car and didn't tell me. Lanthan was so kind when I came back and asked him to fix it and very knowledgeable. I will only ever go here from now on. read more

I would highly recommend this location. Personal attention by staff members especially Christian. I will definitely return

Good for when you don't want to change it yourself, or if you're in a hurry. Didn't have a working grease gun either time I took my older vehicle in there. I'll learn to ask beforehand. read more

Cristian is very helpful and attentive when assisting with any necessities. I would highly recommend coming here for anything you need. Be sure to ask for Cristian! read more

Great and speedy service and the workers were amazing. Definitely recommending to all my friends and family.

I came to valvoline today, and all the rest of the times I've been here was amazing but I was yelled at today by a guy named Abdul and I don't think that was very professional and even his fellow peers told him to calm down. read more

Valvoline in Rosenberg Texas 24311 southwest fwy My husband paid nearly $300 for a transmission fluid change on his f250 Days later we noticed the transmission was grinding and there was extremely hard shifting. We took the vehicle to a mechanic who showed us that there was not a drop of transmission fluid in the truck. I reached out to the store with no response. I filed a claim with corporate & I was told Andrew (store manager) would review the camera footage of the service and reach back out to me. After 2 days of not hearing from any manager, I showed up to the store (recommended by customer service). Gerald (second manager) said Andrew and a technician were on the way to my mechanic's to take a look at our vehicle. In short, both Andrew and his tech admitted there was a problem with the machine, and that it did not put enough fluid. He also admitted to putting a work order out on the machine because it was "acting funky." When asked about the camera footage Andrew told me there was no footage of the service because of the camera angle. Fast forward to today...& the second manager Gerald is denying my claim because footage magically showed up & there was never an issue with the machine. They won't show me the footage & Andrew's story changed. Gerald was caught lying to my face telling me Andrew was off today. We do not know the extent of the damage to the vehicle because the customer service representative said it cannot be worked on yet until the claim is finished, but it is for sure damaged. Claim was denied so I will be reaching out to my mechanic to begin diagnosing it. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Rosenberg, Texas

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If I could give a business zero stars, I definitely would to this one. I went there in October for an oil change and inspection got charged $145 today I was charged $185 and no one could explain what's going on other than there's nine other people that have called and have got double charged their last charge. Make sure you check your bank statements. I guess every day after going here because once again it did occur almost 4 months later. I don't even know how they could store credit card information for four months, but they do and tell you it's to a faulty credit card system. stick to your local businesses and family owned. DO NOT TRUST! PAY CASH IF YOU GO!! read more

Poor Customer Service , Poor Mgmt, Negligent. Condescending Rude attitudes. Chase , Gerald & Andrew - MGT Team - what a joke . Will damage car with no accountability , repair or even a discount! and CORPORATE is non existent . What a joke! Will not approve claims for their own negligence caught on camera . And yes they DO have cameras of EVERY angle and lie that they don't . Store MGMT never calls back or they are OFF TODAY when Incidents happen . The is no corporate , just an operator that handles the issue then sends it back to local mgr for remedy that never calls back- gets one of the other to call and deny the claim . It their typical MO - Read the other reviews . I should have . Go Elsewhere. -save yourself a headache and damage to your vehicle. read more

Came back to this location for some battery issues. Christian was the service staff who helped me today. He was spot on and quick in checking my car's battery which is still within its warranty period. My battery was replaced and I was in and out in 30 minutes. These guys don't disappoint customers and very professional in dealing with customers. read more

Tried this place again..sigh. Got my oil changed but again they didnt reset my oil indicator light or give me a reminder sticker. Also got my tires rotated only for them to tell me AFTERWARDS that they dont balance them, hence me going to Discount Tire yesterday. The same girl that was unpleasant was there again today. Not sure whats up with this new generation of young adults but their attitudes suck when it comes to customer service. I like this place because Im in and out but now I think its best I just take my car to the dealer from now on. Pls dont bother sending me an automated msg either cause we both know yall wont be correcting the issues Ive noted on 2 occasions read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Rosenberg, Texas

Pablo and his team are amazing! They went above and beyond and checked multiple filters. One that I did not even know existed so thank you! His team communicated and was extremely fast and efficient. I will be using them going forward!! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Rosenberg, Texas

I've never been so happier to get my oil change before. Christian greeted me so quickly upon my arrival, guided me into the bay and him and the team that he was with was so nice, polite and curtious they checked my fluids tires and filters in my car... great job christian and i wanna say his name was jr. read more

Been here a few times for oil changes. Been very courteous and professional. Explained anything I asked of them and was done in a timely manner. read more

Took over an hour and a half with only 2 cars in front of me. They kept moving cars behind me over to faster lanes but I was stuck. Might be okay if there is no line. read more

I've been to this location twice and both times Gerald and Terry have been so kind and made my oil change very fast. Kinda pricey for an oil change but ‍ the time in and out is worth it imo read more

Waited over 35 minutes to get my car into the garage for oil change! There were 8 guys working on only 3 cars, two oil and one inspection. Will not be back. read more

I've been coming here since they opened. They don't push for sales. The workers are very professional. They are quick and efficient: I always get coupons from their business on my email which helps me save some $$$. They are always communicating on what they are doing and they always ask if it's ok, I fully recommend - plus- you don't have to get out of the car (: read more

Man! I have always had a fear of coming to places like this to get an oil change after a horrible experience at a T**e 5! But my dad recommended coming for my oil change. In a matter of 30 min I left with a fabulous oil change, state inspection, and 4 full tires!! Christian did the majority of my service and talked my through the process to help me feel for comfortable. It's easy for me to feel like I'm being taken advantage of when having any service done to my vehicle but thanks to Christian and the other nice gentleman working I can confidently come for services and feel like I'm being taken care of. Christian took the time to show me the amount of air in each tire and also checked my air filters and windshield wipers and let me know all the info I needed! I am so thankful to him and everyone here at Valvoline. read more

Very slow in service and even directing you to a lane. Used to be so much better a couple of years ago. Sat in line for 28 minutes with only one vehicle in front of me and NOONE said to comeback or move to a different line. They all saw cars waiting and looked at us but no one said anything. This has happened three times in a row during a time that is not busy. Looking for new oil change location in Richmond or Sugar Land. read more

Steven & the crew are absolutely outstanding! They are so informative, efficient, and friendly. In and out within 15 minutes tops!

They did a great quality state inspection . They could do it on a Sunday was a plus. They had me in and out and on my way in 15 minutes

You've got to be kidding me. Today came in for an oil change. The crew obviously wasn't looking forward to working. They had ordered pizza and were loudly complaining about my presence. They're still complaining so that all the customers can hear. No worries. I'll never be back here. Fortunately it's an anomaly. Valvoline is usually good. read more

I have no idea what has happened to this location but level of employee knowledge or training has cratered. Second time here where we've waited over 30 min to just get in and start service and there's no cars here ! Just a bunch of guys chatting and horsing around. Luckily there's another quick oil change opening on the other side of the freeway from this one. Someone should tell these guys speedy service is why they're here. Last time I'm spending money here. Oh and be sure you double check your receipt before you leave, they like to get creative with charges. read more

This place is amazing!!!!!! I was helped by a young man name Carlos, he was very professional about everything which made me want to get a full service. I recommend this place to everyone!! read more

If I could put 0 stars I would. Nobody is qualified they didn't know what they were doing at all!!! My car won't go over 20 mph!! An inconvenience they had my car longer than 3 hours way past closing and couldn't actually tell me what was wrong with it. I just came for a oil change!!! Will tell everyone to never come here!! Steven didn't help at all and Brandon couldn't care less!! read more

Inspection completed in less than 30 minutes including wait time, once car in front of me Free battery check. Neat and tidy garage. Friendly repairmen. Included a price sheet for future car maintenance. read more

Went in for a oil change and they over filled my oil which made it leak into my engine causing foaming

I went to get my oil changed finally after 4 months of procrastinating if my car really needed the maintenance or it was just being dramatic. Unfortunately, it absolutely needed it. Colton, a very helpful technician, educated me about taking care of my car. They showed me how there wasn't any oil in my car AT ALL. Completely dry and empty. They also showed me what I believed was a rats nest at first glance-was actually my air filter so they kindly changed the air filter with an additional fee of course but thank you to everyone who helped out. Great service! read more

Rob (store manager) and his team did a great job! It was busy and they were all rockstars. Rob was friendly and professional and his team handled the line like champs. We will come back again, great prices and great service. Definitely check out next time you need an oil change! Thank you Rob and your team! read more

By far the best car service experience I've had in 11 years of car ownership. The service station performed a full inspection in my full view, which gave me confidence that it was actually done and not just written on a report. The crew members explained what was done and things I may need done soon, with the applicable timelines for said maintenance. My oil change was completed swiftly, courteously and professionally. I initially came to Valvoline because of their Sunday availability and because I had found a coupon. The crew members informed me of yet another coupon to save me $5 more. Overall, I got a great value for my time and money, and I will recommend to everyone moving forward. read more

They were able to do what take 5 oil service could not do which was change my oil excellent customer service found a great place to get my oil changed read more

Came here for an oil job and could not have been happier. Fantastic customer service... Toni was awesome!!