On October 1st at approximately 8:45 AM, I began my day by taking my son to school. Just three minutes down the road, my vehicle completely shut off while driving, leaving me stranded in a very unsafe situation. Two strangers had to help me push my vehicle into an alleyway. I was barely able to restart it long enough to get back home, but the car continued to shut off multiple times while in motion. Concerned for my safety and my son's, I took the car to AutoZone, where they tested the battery. The results showed that my battery was still good, but I replaced it anyway to eliminate the possibility. Even after installing a new battery, the same dangerous issue persisted -- the car would randomly cut off while I was driving. At this point, I took my vehicle to NTB, who had serviced my car before. They informed me that the battery was fine and that a diagnostic test was needed, at a cost of $158 per hour. Worried about my car's safety, I agreed. After diagnostic testing, the NTB technicians discovered that my vehicle had severe oil leakage. My car's system has a fail-safe feature that causes it to shut off when the oil is critically low. At the time, my vehicle only had 1.5 quarts of oil left, when it requires at least 5. This explained the repeated stalling and cutting off. The NTB mechanic explained that the oil leak was the result of Valvoline improperly performing my last oil change in August. He stated that if I had continued driving for even another week, my entire engine would likely have blown, resulting in catastrophic and extremely costly damage. For transparency, I requested a detailed invoice and write-up, which clearly documented their findings. After paying $322.46 for diagnostics and service at NTB, I immediately went to Valvoline to address the issue. I first spoke with Ashlee, the manager, who admitted that Valvoline had not done the oil change correctly and confirmed that, had my engine blown, they would have been responsible. Despite this, she said she would only reimburse the $98 I had paid for the original oil change, refusing to cover the $322.46 I had just spent to diagnose and remedy the problem caused by Valvoline's negligence. I then asked to speak to the store manager (name not provided to me). His behavior was unprofessional, condescending, and outright rude. Instead of acknowledging the seriousness of the situation, he blamed me for not noticing the oil leak sooner, despite the fact that I only learned of it after NTB's inspection. He also made an inappropriate remark that refunding me wouldn't matter because "he couldn't get the oil or filter back." This statement was both unhelpful and dismissive. The bottom line is this: * Valvoline's negligence directly caused a severe oil leak. * My car was left in a dangerous and unsafe condition, shutting off while driving with my child in the car. * I had to spend $322.46 out of pocket to fix their mistake, in addition to the time, stress, and risk involved. * Valvoline acknowledged their fault but refused to make me whole, offering only a $98 refund for the original oil change. Had my engine blown, Valvoline confirmed they would have been responsible. That acknowledgement alone proves liability. Yet they refused to reimburse the actual damages I incurred as a direct result of their poor workmanship. This experience has been both distressing and infuriating, and I cannot recommend this location to anyone. Customers trust Valvoline to maintain their vehicles properly. In my case, they not only failed at the most basic level, but their management also treated me with disrespect and zero accountability when I raised legitimate concerns backed by diagnostic proof. Final Verdict: Valvoline's improper service endangered me and my child, cost me over $322 in repairs, and resulted in some of the worst customer service I have ever experienced. If you value your safety and your vehicle, I strongly urge you to take your business elsewhere. read more

I pulled in for my oil change and soon after, the bumbling tech squirted oil on me and my truck as my window was down. I immediately told the manager that he got oil on my shirt. She responded with a sarcastic "Sorry to hear that." No remorse whatsoever. The tech that did it apologized repeatedly, and even though I was given a $40 discount on the oil change, nobody offered me compensation for my oil-stained shirt. Needless to say, I won't be returning there, especially since that wasn't the first time I encountered unprofessional behavior there. read more

Got an oil change and drove about a minute down the road before my car stopped working. Drifted backward into traffic, car would not accelerate nor allow me to push down the brake. Turns out they never hooked the air hose back up, so the engine wasn't getting any air. Manager Eliud is a joke, told me I was just overreacting and denied my claim :) read more

Waited 1:27 minutes in line. Before they could even start service. No excuses. No reason why the wait. read more

I made an impromptu stop for an oil change on my friends car. Service was great. Employees were friendly and respectful. Pricing was reasonable based on experiences elsewhere. When I declined the cabin filter check I wasn't made to feel judged. Will definitely return in future. read more

Super friendly group of guys. Great service. I was in and out in 25 minutes. Would highly recommend to anyone.

Quick and painless oil change. They didn't try to nickel and dime me for every little thing, but they made sure I was safe. I would definitely return to this location. read more

For years, my husband and I have taken our cars to the Valvoline station at 75 Memory Ln., York PA, always being impressed by the courtesy and professionalism of the staff--that is, until two weeks ago. A couple of days before Christmas, my husband stopped by for an oil change. During his 30 minute wait his car soon being the only one yet to be serviced another car and a service truck for some local company later pulled up next to him. Before the door to the bay on my husbands side opened up, the manager--Eliud--came out, talked to the driver in the other car and waved him ahead of my husband. My husband motioned to the manager, who came over and said that the man in the other car told him that he and the truck were there before me. Although my husband telling the manager that that wasn't the case--that my husband was first--he was very rude. Gave him the runaround, and walked away. "first come first served," he said. The man in the other car soon drove into the bay. Although really upset, my husband didn't want to go somewhere else and have to get into a longer line. So he stayed-for another 30 minutes or so, and he drove inside. Then, looking over and seeing one of the other employees shooting the breeze, joking, and laughing with the driver of the truck, my husband realized that the manager had bumped him, had put a regular customer.-a friend, no doubt-Ahead of him. Now, my husbands time isn't any more important than anyone else's. But it should count for something. Not only preparing for family to arrive from out of town for Christmas, but he and I also had a lot going on at work. It was a very, very stressful week. To some up, until the manager at this location moves on -- and hopefully not to another Valvoline station-- my husband, and I will take our business elsewhere. read more

My daughter stopped in. Single mom, expecting to pay $99. The guys working there were laughing commenting how much of an easy oil change her VW Jetta would be. They added extra charges that were ridiculous without any discussion with her. Plug & gasket replacement, extra oil charge, premium filter charge (no new filter, just a $5 charge. What is that?) Her bill came to $152. Wow! For a simple oil change without any added parts? Don't go there. I go to a Valvoline in Delaware where I live & never have any problems on being overcharged. Diane Brenner read more

Manager was very rude and combative when we needed an issues address.

They are very fast and friendly. They talk to you throughout the whole process of your book change without trying to sell you anything, leading to incurring other fees. The oil changes are affordable and the service is good. Win-win. I will continue to go here. read more

Service was great! Price seemed a bit high for an oil change and a wiper, but with this rampant inflation it may have been the new norm as we "Build Back More Expensively " I guess with gas at $4.00 per gallon I should just feel lucky to be able to afford an oil change at all, and that I don't have to wait 3 months for them to get my oil! read more

Do Not Go Here! Over Priced and Scammers! Do not honor Valvoline Policies or Advertised Prices! Go to Your Local Garage and Support Them! Almost $100 for a Oil Change! read more

Jorge really helped me out yesterday. I had just left a MD area Valvoline an hour before and my truck wasn't driving right. The check engine light came on for the first time ever and my car slowed down when I tried to accelerate as my family and I were on our way to Hershey Park. I was more than halfway there and we really didn't want to turn around. He never hesitated and popped up my front hood to take a look. I listened to his advice and thanked my lucky stars I was so blessed to get him to help me. He even offered his cell phone number in case I had any more troubles. I didn't and we had a perfect day at Hershey with no issues getting home! read more

Great service, even though it was busy I really didn't mind. They were working fast. Give my man Hector a raise...that guy is great and a good asset to your team. read more

Horrible experience today. Cane to location yesterday but their inspector called out. Took car back today for state inspection. They offered to rotate my tires. They are new tires, only a month old. Said I needed wipers. I just replaced them a couple months ago when I moved to this area. I drove to location in the rain and they were fine. Begrudgingly I accepted the up charge so I could complete the inspection and be on my way. Then he comes back and tells me he broke the lug nut on one of my tires. Wants to know if I want to wait, they were ordering the part. It's going to take 1 to 1.5 hours. I say I'll come back later today so I can get to work. He says he is sorry then goes back into the bay. Then I hear him purposely talking loudly that I'm the jerk because I did not respond to his apology. Now they had told me the car was done previously so I had been waiting for 10 minutes for them to pull out when he told me about the damage. I complain to a manager that I had previously dealt with during a prior visit. He says that guy is the manager. I have to wait another ten minute for them to pull the car out. I try to exit but the exterior door is locked. I ask them to open the bay so I can exit. It's on the side we're they pull the car out. He tells me I have to use the opposite door then walk around the building. The other "manager" finally opens the bay door. Do not go to this store. It's a scam and with this sad level of customer service should not be in business. Taking my car elsewhere to repair the damage so they can't do anything else. Save your money, go elsewhere. read more

Great service I received today! Joe the assistant manager was absolutely friendly and made sure my experience was great. He went above and beyond with the service I received today. I will definitely make this a frequent oil change station for both of my vehicles. read more

First time using the services of Valvoline. The place runs as a kitchen managed by a famous executive chef. One guy (sous chef) calls out the orders and the other guys repeat or yell "heard". They expertly, politely did a thorough and competent job. It was also the most pristine garage I've ever seen-save the guy's who did finishes for NASCAR. I was super impressed. I really recommend these guys. The Executive Chef (manager) oversaw the quality and signed off. Wow! read more

I have had nothing but bad experiences and I'm done with the Valvoline centers. It is a hard sell from the start for buying more services than the oil change you really need. My wife was charged over $50 for air filters and such during a basic "change my oil and filter" visit. I decided to give them one more chance with the $19.99 standard oil change coupon they sent me. I made it clear from the start what I wanted and showed them the coupon...I at least got them to not pull my car apart looking for other things to charge me. They changed the oil very quickly, and when it was done, came at me for $5.00 extra for the premium filter they used and $5.59 since my car took over the 5 quarts they claimed was the limit of the coupon. So a $33.46 bill. These guys are pros at this game so I just called it a day and moved on. I suggest you avoid it as well. If you like this kind of battle, then have at it. But they will never see me again at Valvoline again. read more

Not very happy. Went in for an oil change and they tried to get me for an air filter I just installed myself a month ago. Second thing is when going in they greeted you in English and when the techs are poking around your car they start talking in Spanish different times. I think they were trying to come up with stuff to charge me. After the oil change went home and parked the car. Came out the next day to find oil all over the floor. Went to go back and see them and asked them to check the oil filter to see if they tightened it. They treated me like I didn't know what I was talking about. They said I had a head gasket problem. Went to the dealer and they told me head gasket was fine. It turned out to be the oil filter.Never again! read more

Been there twice. First time for a simple oil change. The mechanic was super friendly and seemed to actually enjoy his job. (Wish I could remember his name!). The second time was today after my dad had changed the oil in my car earlier in the week and all the oil already leaked out. When I explained to the mechanic what happened and why i was there he did everything he could to find the problem (turned out dad forgot to put the oil cap back on). He filled up my car with the oil I had left and sent me on my way with no charge! Was more expensive for the time I was there for just an oil change but for the convenience and friendliness of staff I think it was worth it. Would definitely recommend, especially Will and if I could remember the other mechanics name I would recommend him too! read more