We were on the way home from Maryland and traveling through PA in a heat wave when our air conditioning died. We drove to Monro and even though it was so busy Kevin got us in right away and saved the day. The customer service was great, and they fixed our air conditioning in less than an hour! Kevin also gave us water bottles because of the heat, so it was a great experience and everyone there was so kind and helpful! Highly recommend. Good people at this place. read more

These guys are great, personable, professional, polite and thorough. They care about the customer, want to provide top notch service, and save you time and money. read more

Love Monro's service, however, I called to make an appointment and apparently an overseas operator receives the calls and promised me a 12:30 while you wait transmission check. Bogus! She doesn't know what she's talking about. Have rescheduled for a drop it off service. read more

I'm surprised by the negative reviews. I had a great experience here. They helped me with a flat tire right away without any notice fairly late in the evening. Excellent customer service. I felt very comfortable and would recommend this location to anyone. read more

Horrible customer service, took way to long on a simple task and charged way too much for it. gave me an estimate and then changed their number after the work was done. DO NOT GO HERE. i hope this building burned to the ground and doesn't get replaced. employees were ass holes and just overall rude. i would give it 0 stars if i could. read more

I cannot say enough Good things about Kevin@monro!! I can drop in for minor things , never have to wait, he is friendly, helpful, doesn't try to sell me things that I do not need and he is just an all around good guy. I stopped in this morning because my car had a low tire pressure light that came on, he told me to swing my car over and I was done within minutes! I can honestly say that there is NO other place in the area that would do that. Kevin deserves all of the good things that come to him. You won't find a better tire center anywhere because of him. read more

These people preys on women and men that don't know anything about cars and up charge the prices significantly...Kevin is a smooth talker great with customer services but a price list is recommended for services that should be in the waiting room so a customer should know how much for a job and choose if the want that service rather being hit with a high bill at the end...My wife and mother in law is very satisfied elsewhere....Please ‍ ‍ ‍ ‍... read more

I went in to get 3 new tires put on my car and when it was finished getting serviced one of my sensors was out. When I asked about this, they told me it would go away in a few days. A week goes by and the sensor light doesn't go out so I call and they said they would order me a new sensor. I also took it in to get my Pa state inspection done and my car passed of course. The day after I had my inspection done, the same tire the sensor was out on went complexly flat. I went back to the location for a new tire and i was ordered a new one and told I had an appointment for yesterday which was today. I got there and was told there was no appointment made for me... I was there about 2 hours before they put my new tire on. I asked about my sensor when I was there and was brushed off for another customer and they told me they would give me a call. Never got a call. Will never use Monro again! Terrible service! read more

My fuel pump had gone out and they gave me the number of a guy to pick up my truck and dropped it off at the shop. From there they gave me a fair price and worked on my vehicle quickly. I'm super happy with all of it. They also checked all my brakes and fluids for free and a thorough check on my truck! I will definitely be going back! read more

walked in to get an oil change. first and only thing white dude at the counter says to me is "I don't have time for that". Definetely won't be returning here. Will also let everyone know this place is not recommended. Found another place cheaper anyway. read more

They were able to get me in for state inspection in a timely manner. Only complaint is the $7.18 "Shop supply fee" they charge. No mention of this when I called to make an appt or when I checked out. Only saw it on the bill after I left. read more

I would like to take the time to thank the Store Manager Bill Bressler for helping us out in a time of need with a odd request, something that was not in their normal scope of work. But he got us back on our way quickly. So highly recommend this location. They were friendly, attentive, and helped out extremely quick. Thank you again. read more

Kevin was very accommodating to get me an appointment so I didn't have to drop off for state inspection. Was very friendly and cheerful when I got the service was started promptly at my appointment time. Very pleased with everything . Definitely will return! read more

I am marking them a-ok. Monro is a tricky one because everyone I have ever been to has been a completely different experience. The one in Harrisburg off Eisenhower gave my mother's car back with a flat (she went in for a oil change) and I have had so-so service in the past. This one on Queen Street really helped me out today though. I woke up to find a completely flat tire, seems I got a rather large nail stuck in it on the ride home yesterday. So I called Monro around 6pm and they said bring it on down if you can before we close. So I put the donut on and went over. They were already outside waiting on me, took the tire and in less than 10 minutes it was ready and they even offered to put it back on. I was out of there with a good tire and my spare put back neatly in my trunk. Really polite, friendly service from the owner and very reasonably priced. read more

I have received a car inspection and oil change from Monro! Great service! Good value! Friendly! Will be coming here for all future visits!

I used to love this place. It's close to my house and the guys that work there had always been polite and didn't treat me like many places treat women, and they seemed trustworthy and honest. Back in the fall, they did a service (I think it was rear brakes) and a few days later I was driving home from Baltimore and started hearing a horrible noise coming from my car. I pulled into the nearest gas station and called AAA to tow me home. The next morning I took the car back to them and they found that "a bolt backed out on the calipers." I overheard them saying something that sounded like someone didn't do their job properly by double checking that the bolt was properly in place. They gave me a card for a free oil change and told me if I brought the receipt from my tow that they would submit to corporate for reimbursement. I decided to give them one more shot and went in for my next (free) oil change in November, towing receipt in hand. Between then and my next oil change, my car began leaking tons of oil. I took it elsewhere for an oil change in late December and was told there was a major oil leak. Since that December oil change, there's been no leaks and I'm pretty convinced that during my free oil change, something wasn't properly tightened, causing the oil leak and given that I drive 100+ miles a day, was one of the main reasons I bought a new car sooner than I had expected to. Perhaps it was just a series of coincidences, but, my new car won't be going to this or any Monro anytime soon! Oh, and I got a check last week from corporate for my tow reimbursement, so at least they came through on that front. read more

I have been coming to Monro for years. The best customer service around, awesome communication, and they take pride in their work. I won't trust anyone else with my vehicles! read more

Called to set up an appointment and the manager told me to send him my number and he will get back to me, which I thought was suspicious considering I worked for them and that's not company policy. Ended up taking my business elsewhere. read more

The guys that work here are some of the most friendly, up front people in the business. And it starts up front with Brandon (or maybe it's Brendan)... he is very nice and an easy person to deal with. You can be assured with this place that you aren't getting bamboozled when it comes to suggesting you buy this or that unnecessary part. I'm a big fan of this place. Needless to say, they have my families business. Edit: a few months went by and I was due for an inspection. They continued their business practice of being approachable/friendly at the desk, honest and solid workers. I appreciate this place even more after going through garage after garage that all they wanted to do was push parts on me as if I didn't know about vehicles. You'll never feel like these guys are trying to pull a fast one on you. At least not in my experience (multiple inspections, new tires, discounted oil changes(another great deal they offer) read more

This was a very professional shop,great service. All employed were very very helpful. Brought my 2013 Subaru Impreza in for an oil change they informed me that the car only use synthetic oil which I knew so it kind of gained trust as to I was getting the correct oil for the car price was right on point and I would most definitely go there again read more

Absolutely Amazing!! I called in and asked if they could remove my heat shield since it was rattling and they checked if it was the Heat shield and removed it free of charge right away! Quick and painless, took only about 15 minutes. I definitely would recommend, everyone was nice, friendly, and well informed. Definitely coming back here if I have any other car repairs! read more

The employees here are trustworthy, straightforward, and provide excellent customer service. They're flexible and accommodating with appointments and have great communication. Love this place & will probably never take my car anywhere else. read more

I went here because I was long overdue for an oil change. I made an appointment, gave the man my keys, and waited. Ten minutes later, he appears and tells me he cannot do my oil change because-get this- my engine is FALLING APART. He said if he did the oil change and my engine "blew up," I could hold him accountable. When I said I would have my husband pick me up, this idiot proceeds to tell me that I can still drive the car but the engine may blow up today, tomorrow, or in a year. Well, that makes complete sense. After nearly having a mental breakdown, I took my car to my normal mechanic, and, low and behold, my engine is definitely not falling apart. Needless to say, I will not be back. read more

The folks at Monro are excellent. Always accommodating and honest. I have been using this location for about 6 years. After the first time I don't go anywhere else for maintenance or repairs for both of out Toyotas. I usually make an appointment for service. If it is an emergency this group will bend over backwards to help and get you in. Great service, Great people! read more

I have used this place multiple times before for oil changes and inspections without a problem. Very fast and curtious service. This time I went in with what we thought would be a simple belt problem. Turns out my vehicle needs a new water pump. The guys there told me I couldn't drive home (to go then take it somewhere else), and that it would cost over $500 to fix. I told them to do the work because I thought I had no choice. Upon leaving, and making two quick calls I find out the water pump is available at Advanced Auto for around $50... Monroe was charging me over $160. I called back within 15 minutes of leaving to ask them to stop any work. They told me they already removed the pump and could not put it back on. (another lie). How they got it off that fast and were going to charge me for 2 1/2 hours of work, I don't know. I got my car out of there asap. They take advantage of people who are uneducated to auto repair. Then lie to cover it up. I will never go back. read more

It is rare to find an auto shop that you can trust and I wanted to give Monro on Queen St their due. I have been taking my vehicle there for the past 3 years and they consistently provide quick and competent service. I have, on multiple occasions, asked them to check over my vehicle for items requiring repair, replacement, etc just to keep it in top running condition - essentially giving them free reign to bill for anything they might "find", real or not - I'm no mechanic. Without fail, every time there was nothing. No "you need a new air filter" or "those brakes are looking thin" or "you need to flush out that fluid", etc. Great, honest work up there. read more

Had a flat tire on a Saturday afternoon at 5 pm. Needed to drive up to NYC in an hour - brought my tire to these guys, they took a look, sealed it up, and sent me on my way...for free. Professional and generous. If I was in the area, I'd have my car serviced here - thanks again! read more

I drove my car in for an oil change they took me right in and I was out of there in 30 minutes. service was great an as far as "surly" none of them seemed more surly then any mechanic covered in grease that I've seen in the past. read more

If I could give zero stars in this instance I would, I went in for a simple oil change that I had scheduled a few days before for 10:00 AM. I'm a person who tries to be regularly on time if not a little early and arrived promptly at 9:50 I went in and gave my keys over expecting to be able to leave within 40 minutes to an hour (they were pretty busy and I'm an understanding person on such matters). Not only did I sit there for not one not two but two and a half hours before a single word was even said to me. Which in the mean time I saw other people come in for repairs and leave with their cars serviced. When I was finally approached about my car the news I was given was regarding an issue with my rear suspension and that they could not legally permit me to leave the lot (legalities and all I understand). They told me it would be expensive to fix and they couldn't possibly do it until sometime late the next week. I said thanks but no thanks paid for the oil change (which they didn't even bother to give a sticker to remind me for the next oil change) and had my car towed to my normal mechanic. I had been trying to stop in for a quick oil change when I knew my regular mechanic wouldn't have the chance to get to it right away. Never again will I go to or recommend this place. read more

I went in today for a oil change and inspection and was greeted (if you can call it that) by Terry, the surliest person I have ever encountered. He seemed totally uninterested in speaking to me, despite the fact that I was about to pay him way too much money for service to my car (although he did agree to service my car despite the fact that there was a mix-up with the appointments). After a couple of hours he called me with the news that my car would need new break pads (around $800) in order to pass inspection. When I told him that I had just been to an out-of-state mechanic the week before and paid quite a bit of money for a car makeover, and that the other mechanic told me the break pads were fine, Terry said, bluntly, "well, he lied" and continued the conversation in as rude a manner. I told him to forget the inspection -- I am taking it to another mechanic who is more respectful to his customers. And I don't think I'll be back -- despite the fact that I live just down the street from this place. read more