Great Experience. The staff was pleasant and so helpful. We upgraded to a full-size car because…read morewe had 3 people with 2 bags each. Everything fit plus the backpacks. The car was reliable and served us well on our 10 night coastal trip. Thank You!

This place is no nonsense! Easy in, easy out! The staff is very friendly. They picked us up at…read morequickly from the airport which is right around the corner from their location. When I left me cellphone in the car they ran it over to the airport immediately so that I didn't miss my flight. I highly recommend them!

Needed to get a rental car for a couple of days while mine was in the shop. Very easy reservation…read moreprocess and pick up process. The return process was also very easy. All in all hustle free and if I find myself needing a rental again, would definitely come back to the location. The price for a rental was also extremely reasonable better than a lot of other companies. I did not need it, but saw they also do offer shuttle service to the airport which is a nice feature to have if you were flying in or out of town

I had originally booked a 6 week car rental at John Wayne Airport, and the rate was very cheap. On…read morethe Sunday morning I had planned to pick up the car, I had learned that I only needed the car for about 5 days as my new car would arrive sooner than I had expected. Hertz at the airport was going to charge me $440 for a 5-day rental, which did not make me happy and in my view, was price gouging. I needed to find a rental car close by that was cheap, and Stop-N-Go was half the price. Ultimately, the car worked fine although the brakes were terrible and the ride nothing to write home about, but it got me where I needed to go until I picked up my new car. Overall, it was a very positive experience.

I visited this Enterprise location for a short rental (just a day while my dealership kept my own…read morecar for service a bit longer than expected). There was some issue with the reservation but they figured it out without any hassle on my end. Having rented from several other companies before, I was surprised how fast the service got me in and out and on my way. The car was clean, in good shape, and had a full tank. No issues on a prompt return process either. Michael was especially friendly and helpful. Maybe not everyone had a great experience but I was delighted.

On July 30, 2026, I rented a Dodge Durango from Enterprise in Santa Ana for a family trip to…read moreKernville, which is about 250 miles from my home. The following day, my family and I were already completely packed and loaded into the vehicle, ready to leave, when the dashboard showed that the vehicle had only 1% oil life remaining. This immediately concerned me because we were about to drive approximately 250 miles with my children in the car. I contacted Enterprise and was told that an oil change had been done prior to my rental and that I was good for another 1,600 miles. I did not feel comfortable taking that chance, especially with my kids in the car, so I ended up having to delay our trip and pay out of my own pocket for an oil change and filter. What happened next was even more concerning. When I took the Durango in for the oil change, I was shown that the oil level was low and the air filter was completely black. This directly contradicted what I had been told by Enterprise about the vehicle recently having its oil change and being good for another 1,600 miles. Because of this, our family trip was delayed, I had an unexpected expense that should never have been mine to pay, and most importantly, I was left questioning whether the vehicle I was given had actually been properly inspected and maintained before being rented out. I rented from Enterprise expecting a safe, reliable vehicle for my family. Instead, I received a vehicle showing 1% oil life and had to spend my own money to make sure it was safe enough to take on a long-distance trip. Enterprise needs to do a much better especially the branch manager Michael Lipert he is the one responsible for not checking to see if the car had been serviced he's the one that basically lied to me and said the oil had been changed you need to do bette! You need to inspect and maintaining their rental vehicles before putting customers and their families on the road. I am extremely disappointed with how this entire situation was handled and will seriously reconsider renting from Enterprise again.

My car was being worked on at Crevier BMW and it was going to take a while so they sent us to Hertz…read moreto get a rental until my car was fixed. There was only one person at the location. He did everything from getting all the paperwork done, to getting the car, cleaning + washing the car and doing the hand off in the parking lot. We felt bad for him, he worked nonstop and couldn't even take a break because there was a line of customers waiting to be assisted. Luckily, all the customers we encountered were VERY patient. If this would've happened at a different neighborhood/location, I assure you that there would be a lot of complaints due to the long wait. We got a Honda HRV, which was in great condition and was clean. We hope that they've hired at least another associate for this location. Kudos to the hardworking gentleman at the location. We didn't get his name but we think he's the manager.

If I could give them negative stars I would we rented a mazeriti and it was infested with red ants…read moreI had to do a extermination when we returned the car they gave us $50 off what a slap in the face I spent 2- hours and $20 to rid the car of bugs then had to drive it breathing in bug spray fumes Also there was another guy complaining that they over charged him $300 for a 3 day rental what a disgrace

Had a decent rental experience…read more They suggested the VW Atlas 7-seater SUV versus the Dodge Durango, and it was a good idea. Price was reasonable (about $260 all inclusive for 3 days) and service friendly. Since this is a congested suburban area, getting gas and finding the rental car return facility is not intuitive. Pro-tip: - Get gas on Bristol, where Irvine turns into Campus Drive. - Then drive north on Campus, staying left to get into John Wayne airport. - Drive slowly and look for rental car return signs. - The Alamo return is a long way inside the underground rental car facility, so drive slowly and carefully as you follow the signs. Have fun!

I find them to be quick, straightforward, and my charges never exceed my estimate unless I take an…read moreexpress lane by mistake. Then it's a hefty house fee on top of standard toll. The house fee was over double the price of the toll. That sucks. But otherwise if you can avoid accidentally taking an express lane on freeway then you should pay what they estimate.

They have the best customer service answer any and all questions and are helpful. They assembled…read morethe electric scooters for us we bought 2 for my son and daughter. My son rode his out of the store down the alley and back to the car. Thank you both for a wonderful experience we'll be back to do more business. from the dino to moval

My name is Sylvia I am so happy I found L7 auto group once again ..I had bought a car from them…read morecouple years back I was very satisfied with the deal I got ..plus the car was a champ ..plus there customer service is amazing they felt like family to me ..I Highly recommend this place if anyone is looking for a vehicle..I am on my way to purchase another car ..but NEVER WILL I GO ELSEWHERE BUT L7 NOW THAT I FOUND THEM ONCE AGAIN ...

Absolute waste of time. The employees are not trained well and give you wrong pricing. Manager is a…read morelittle rude Latina with an entitled attitude Never go there

I love this airport car rental location. Not sure why Yelp raters are so cruel. Super easy to get…read moreto. You just walk across the airport from baggage claim or take the elevator from arrivals on 3rd. No shuttles to take, no wait, no hassle. No wasted time. Unlike most Nationals, you need to check in with the staff to pick out a car and you don't get to choose within your status. They will tell you what they have available. Most likely this is due to the lack of space... But it's not a big deal bc it's a small and efficient airport (John Wayne SNA airport) so there's really no wait. Cars were very clean and the parking lot is the most organized and efficient I have ever seen in a parking lot for rental cars. There are numbered spots for cars so you find the exact car you have. And there are pedestrian walkway strips colored yellow to keep people safe and to let drivers know where they shouldn't drive.

I spoke to Madeline on the phone. She was extremely helpful and went above and beyond.read more

Extremely Disappointed with Enterprise Rental Car…read more I am beyond frustrated with my experience with Enterprise. My vehicle has been in the body shop for three days, and despite having an insurance claim that was opened on July 7 and a rental reservation made for a vehicle comparable to the one I drive, I still do not have a rental car. I drive a Toyota Highlander, yet the only vehicles Enterprise has repeatedly offered me are a Nissan Altima or Honda Sonata. Those are not comparable to my SUV and do not meet my transportation needs. What is even more disappointing is that I have spent hours calling branch after branch--at least 10 different Enterprise locations--and every single one tells me they are booked and have nothing available. How is it possible that every location has no comparable vehicles when my rental should have been planned well in advance? Customer service has been just as disappointing. I've called to explain my situation, asked for help, and requested callbacks, but no one has followed through. After being without a car for three days, I expected better communication, more urgency, and at least some effort to find a solution. I understand that inventory can be limited, but leaving customers stranded while offering no meaningful assistance is unacceptable. A reservation should mean something, especially when it's tied to an insurance claim. I hope Enterprise takes a closer look at how situations like this are handled because this experience has been incredibly stressful and has fallen far short of the level of service I expected. Note: Since I couldn't find a Yelp page for Enterprise's corporate headquarters, I chose this location to post my review. This review is not about this specific branch or its employees. My experience reflects my interactions with Enterprise as a company after calling approximately 10 different locations, speaking with customer service, and contacting corporate headquarters twice to file complaints.

One of the funnest experiences of my life - I had dreamed of driving a Lamborghini but didn't want…read moreto go into the dealership with my plain old Mustang. SSR's rental price was well below its competitors, and Jacob worked with me and my insurance company to make it happen. My daughter and I drove the Huracan up to Rodeo drive and a tour bus actually stopped so the tourists could take pictures of us! My favorite part of the experience was listening to the giggles of my passengers as we accelerated. Thank you SSR for making a dream come true!

By far the best experience I've had. The cars are insanely clean, fast and not stock. This is the…read moreplace to get a true weekend or week experience in a super car! Shah and team are dialed in and know what they're doing. Easy process and great people.

I am writing to formally complain about the unacceptable service my son received at your Main…read moreStreet location. My son was initially provided with a Tesla that subsequently broke down. The vehicle was towed to a San Diego location rather than the local Santa Ana branch, causing him to lose a full day of work. Although he was provided with a replacement rental, he was instructed to leave his personal belongings in the Tesla with the understanding that they would be transported back to Santa Ana for him to collect. After multiple attempts to contact your staff, my son was told he had to drive to San Diego to retrieve his items. Upon his arrival in San Diego, he was informed that the items had actually been sent to Santa Ana. It has since become clear that his belongings including a camera valued at $350, several jackets, and a trunk full of drinks have been stolen. Despite our efforts to resolve this, no one from Enterprise has contacted us regarding reimbursement for these stolen items. I expect a prompt response detailing how you intend to compensate my son for his lost property and the significant inconvenience caused by your staff. I truly wish we still had the business card of the representative. I will also liked to explain why I'm writing the review instead of my son, His intention is not to get anyone into trouble, but I rather ensure the facts regarding the gift and its subsequent handling are documented.

The Customer Service was Beyond Phenomenal! I was promptly picked up @ Caliber Collision by the…read moreStaff & Richard Solano (Assistant Branch Manager) was Very Professional & Courteous! The entire process took no more than 7-10 minutes & Richard were out of his way to ensure I was content w/ the selected vehicle! Thank You!