Easy in and out. This Avis location is one of the easiest location to get to and get out…read more Very friendly team members and very accommodating. Even though it's a small location, you'll het helped no matter what. Hours are limited compared to airport hours but you avoid paying extra fees by renting here so just plan ahead!

Appreciate the front desk worker! I didn't catch her name but she did great. She got us in and out…read morein 10 mins. Also pretty sure she upgraded my car for free. I got a freshly washed Telluride. Only 2k miles and it drives so well. Love all the features. Avis was also cheaper than the other airport options. At first my husband was upset because we were quoted a long wait but the front desk got us in and out in 10 mins. I'm sorry he was so rude! I really think y'all did great and would definitely go back (without my cranky husband). Thank again!!!

Big families call for 15 passenger van rentals! This location always takes care of me when I need…read moreit -- with clean and new vehicles. Today, I wanted to recognize Leah for her amazing service. She was the most thorough member I have ever come across when checking out a rental (Member since 2018). I really appreciated her efforts and kindness. She's a great addition to Enterprise Signal Hill!

Always have the best luck with this location! Always…read morelooking out for me when I come in and making the process as easy as possible !!

where do i start. first i got to thank one of the best customer service rep. Neisha, when we go to…read morethe location she was the only one helping customers. being that said her attitude never change still smiling. all i can say this review is all about her, hope the upper manage see this review. I dont usually write review. if its bad i dont go back to that place end of story. If its really horrible then thats when i leave review and talk to whoever is in charge. but Neisha is an asset to the company. we dont really leave close by. from rancho palos verdes to signal hill is a bit of a drive. but her customer service will just make you come back to her store. no to mention hertz close to us. thats another story there. again to Neisha thank you so much for your help. we will be your customer for life. thank you again.

I have also experience horrible customer service by the same agent so many people had mention on…read morehere. I'm already being inconvenienced because my car was in an accident due to someone's reckless driving and need a rental. I don't need someone making me feel like I'm an inconvenience to their work! Showing basic customer service isn't difficult, but he lacks zero. I kept reminding myself, he's probably going through something, so let's try to make things easy for him. How am I the one concerned for his wellbeing as a customer, when he showed the bare minimum service to me. Still, I was being nice and thanked him, his response was, "I'm just doing my job" in the most dismissive-condescending tone. I had two car seats I had to remove from my car to take to the rental location, had no assistance or even offered help to load it up. Goes back to basic customer service, which is lacking here. Other than having a nice decent car for the past couple of weeks, I would never want to rent or recommend this Hertz location at all.

Rental was a result If an insurance claim. Insurance…read moreCompany selected this location. Service was good. Not a huge selection of cars in each class but they were accommodating to make sure our needs were met.

I received a call from them advising they had received an order from my insurance for a car rental…read morethat was yesterday... I've been trying to get a hold of them since, this morning I was literally on the phone 11 mins and my call was never answered. If I had a car, I would drive over there, but I don't. Stuck! - my review is only based on getting someone on the phone, nearly impossible. Frustrating!

I had a really positive experience renting here! I needed a large vehicle that would fit at least 7…read morepeople, a dog and suitcases. It was difficult to figure out exactly what I should book online so I went to the office to speak with someone. Jay was really helpful and told me right away the 15 passenger van was the next bigger vehicle and probably the best for my needs. I was ready to book through him but he said he would have to charge me a walk-in rate, which is apparently more expensive than booking online. This office is also closed on Sundays and he said I can return the van at another nearby office in Signal Hill that's open on Sundays. So helpful! Booking online was super easy. The staff were also really nice and helpful when I picked up the van. Daniel walked me to the van, he took some pictures and told me it just needs to be returned with 3/4 tank of gas, which is what it had. The van was clean and in good condition. He said, "You' may be small, but I have faith in you driving this!" LOL! It was awkward and a bit nerve racking driving it at first, but got used to it pretty quickly. Great visibility being higher up and with big windows. It's also really smooth and good on gas! It got us through the desert and was perfect for us for the week we needed it.

After a car accident I obtained a rental through Long Beach Enterpriseon Ocean in downtown. Upon…read morearriving, I met with Bryan, very friendly and sympathetic to my situation as well as accommodating. There were a couple cars available for me to choose between, he was patient and allowed me to sit in each car to see which I was comfortable in. Bryan was so patient. He even stated that at any time I was struggling with the car size I could exchange in for another within the same class, he wanted me to be comfortable. I had to call the office a few times with questions. I spoke with Umi who was so helpful and polite, very knowledgeable as was Bryan. Umi, took the time to call me and let me.know my rental had been extended to ease my mind while I shopped for another car. This office goes above and beyond to care for their customers. I used to be a Hertz customer but Bryan & Umi converted me into an Enterprise customer. Thank you both for everything. Yall made a stressful situation more bearable.

Online reservation process was smooth but as soon as I showed up at the rental counter, I felt…read moreripped off!

Very typical amateur customer service and errors all over the returned receipt. I returned my car…read moreafter hours and dropped the keys in the key drop. I only had the car for 8 hours and went 19 mi. I returned the car full of gas. The e-receipt I received from the company headquarters charged me $24 extra for gas. But when I walked back up to the window where I actually rented the car, it was open the next day, they only charged me $26. After waiting on hold for 27 minutes I spoke with the customer service agent. Very typical abysmal rental car company customer service, that agent swore up and down I was only charged $26. He said I must go to the location where I rented the car. The location person said I must call customer service. Incidentally, the customer service person only understood about 1/3 of what I said on the phone.

omg i was getting worried for a moment since attempting to book an alternative sold out on all…read morewebsites luckily we got in early to get first dibs! i booked a standard suv but was only offered a durango or pathfinder, way too big for this trip, luckily they just backed in the new rav4 hybrid! score! my new favorite airport and national historically for me has had good selection

I travel weekly and use National exclusively, probably 40-50 rental days per year. I've been an…read more"Executive" member for years. Long Beach rental car facility is extremely convenient - just a walk across the street. The problem is that National is a joke at this location and really makes me want to go with another company because they really are that bad and inefficient at this location - every.single.time. I come here! On this trip today, I had a rental reservation for a full size elite. I was told they don't have that and ended up having to take a VW Atlas (or a convertible, which was way too small). The outdoor booth, which the app told me to go to when I arrived, was closed. Then I went and stood in the National line and was told that I need to get in the Enterprise line. Then I had to wait in a long combo line of Enterprise/National...what a joke this place is. It's so poorly managed and unorganized.

I got rear ended at the beginning of the month so I needed a rental car while mine was in the shop…read more The insurance took care of it; setting it up for me to go and get the car as well as payment. Pickup and drop off were quick and easy. No complaints.

GREAT customer service for pickup and returning car. Definitely will rent from this location again.read more

6/4-6/6/23: I needed to rent an SUV with Apple Carplay for…read morework purposes. I was initially given a Ford Escape S (unknowingly, it did not have CarPlay). Fortunately, I only live 10 minutes away so I was able to test it at home to see if it had CarPlay and it did not. I immediately returned it to the LGB Hertz location without any hassle and got a 2023 Cadillac XT4 instead. Thank you to Matthew for ensuring the car had CarPlay. Matthew has great customer service and this location is lucky to have him. Super friendly. When I returned the Cadillac on Tuesday (6/4/23), he checked with me to ensure that I enjoyed the car. 6/11-6/13/23: I needed to rent an SUV with Apple Carplay for work purposes for another trip. Cody exhibited great customer service skills, ensuring that I rented a Ford Explorer. He looked into possible discounts with AAA, but I wasn't eligible since I booked the car with my company. When I returned the car, I returned the keys to Matthew and again, he demonstrated his excellent customer service skills, ensuring that I loved the Ford Explorer. Thank you Hertz team at LGB!

Pick-up was a breeze since the lot is right across from the airport terminal. As a Hertz Gold…read moremember, I was immediately handed over a contract and keys after ID verification since I had already booked online. The car was great and had no issues during my brief rental. Our only issue was upon return when the associate basically falsified/inflated the mileage driven because she was too lazy to get up and check the vehicle. Wonder what else she falsifies at her job. I only noticed because I had taken a photo of my mileage before leaving the vehicle, and it didn't match what was on my emailed receipt.

I finally found a car I could live with, although after all the money I spent, I thought they would…read morehave given me a full tank of gas instead of only half a tank. Also Giuliano said he would show me how to use my phone for GPS, but never got around to it.

Thank you Giuliano for helping me find the right car quickly but transparently! He took the time…read moreto explain the warranties and purchase details and offered no pressure whatsoever. I honestly asked for the most inexpensive car on the lot because I knew I could count on Enterprise's reputation for good maintenance and honest salesmanship. I've had the car a month now and it's driving great!