I have rented several cars over the years from Enterprise and even purchased one from their used…read morefleet which I still own. Due to unexpected car trouble I needed an emergency rental. The HB office hand nothing but the city over (Costa Mesa) had something available. Service at both locations is great. Super easy to pick up and return. Car was in great condition and staff made it super easy. My only complaint is they need to connect their individual locations. We had to hunt to find out Costa Mesa had something. And their main office couldn't help.

I am writing to formally complain about an extremely negative experience I had at an Enterprise…read morelocation due to the behavior and customer service of an employee named Valerie. I had a rental car arranged through my insurance company following a car accident. My husband, who is the primary account holder on our insurance, handled the initial phone conversations with Enterprise. During one call, Valerie informed him of the business hours and stated that the vehicle could be picked up "anytime that day." Later, my husband called back and spoke with a different representative to clarify whether picking up the vehicle that evening would count as a rental day. He was told it would, so he explained that we would come in the following morning instead. He was told this would not be an issue. The next morning, I arrived at Enterprise early, having arranged a ride so I could get to work. Valerie was working the front desk. When she asked for my reservation number, I attempted to pull up the confirmation number provided through my insurance app. Before I could show her, she cut me off and said, with noticeable attitude, "No, it's not in an app, it's in an email." I explained that I had not received an email. From that point on, her demeanor became increasingly rude and dismissive. She stated that my husband had a 1:00 PM reservation the previous day and that he "didn't show up." I called my husband immediately, and he confirmed that he never made a reservation or committed to a pickup time due to work. I relayed this to Valerie, but she continued to repeat herself in a snarky manner, insisting we had missed an appointment. I again explained that we did not have a reservation and was told we can come in first thing in the morning. She then stated that there was only one car available because we missed our "appointment," despite the lot being full of vehicles. At this point, I made it clear that I did not know what conversation she believed she had with my husband and that I simply needed the rental my insurance company had arranged. I did my best to remain calm and not take her treatment personally. She handed me keys and had another employee take me to the vehicle. For context, I have never rented a car before, I had just been in a car accident, and I am currently pregnant. I did not expect the rental process to be stressful, confusing, or emotionally draining. Unfortunately, the experience worsened when we returned the vehicle. My husband accompanied me this time. Upon checking out Valerie informed us that there were additional daily charges due to an "upgrade." We immediately questioned this, as we never requested an upgrade. She responded defensively and argued with us, stating that she had gone over different vehicle options with me and that I chose the upgraded one. This is simply not true. She explicitly told me there was only one vehicle available. When I calmly explained that she had not been helpful throughout the process and that her behavior had been consistently rude, she continued to argue. I informed her that I was done engaging with her and stepped away to allow my husband to complete the return. While doing so, she commented to him, "Well, I must have just given the attitude right back to her then." This remark was unnecessary, unprofessional, and completely inappropriate. Valerie's conduct throughout this experience was condescending, argumentative, and unprofessional. At multiple points, she misrepresented what was communicated to us and treated us with clear disrespect. Because of this experience, I will not return to Enterprise, and I felt it was important to formally document what occurred. I hope Enterprise takes this complaint seriously and addresses the behavior described above. No customer should be treated this way.

Consistently top-notch - highly recommended! If you want to…read morerent a car, this is the perfect place. We have been coming here for years and everything always goes perfectly. The team is super friendly, and the service leaves nothing to be desired. Five stars from us!

Don't sign anything unless you know it was the price that was told to you make sure everything is…read morecorrect. Make sure you take pictures of any scratches or damages before you takeoff and make sure you take a picture of your gas as well cause they will try to charge you for a full tank of gas when there's actually maybe a half a tank or even less Just be careful. If you do go there I wouldn't recommend it.

Do not even waste your time! Believe the overall review score!…read more They are terrible! I reserved a car online and even stopped by the day before to confirm that they would have an electric car for me available on the day of pickup. They said, oh yes, most definitely! I tried calling the morning of my pickup and no one answered. Then I Uber there only for them to tell me that they do not have the car available. They were trying their hardest to to rent me the hybrid that was there. I said absolutely not. That's not what I reserved online! I then Ubered to Avis and rented my electric car. I should have stick with Avis. I have always had a great experience there. I'll never go back to Hertz! One and done for sure!!!!

Hertz off beach blvd in Huntington Beach is the best place to rent from locally IMO. I have been…read morerenting solely from this team since February as I have to drive out of town for work weekly. The entire staff is incredible friendly, helpful, and cordial. They are attentive to my needs and speedy in getting me into a clean and new car! I reserve ahead of time through my work and they always make sure that I drive away in a car on time. Everyone here is personable, professional, and by the book. I love that all the cars have the newest tech in them- I feel safer than when I do driving my own car as these are newer. I truly appreciate renting from this specific location and am so grateful for the team here.

Recently rented a car from here. They did not have the one we reserved which was Toyota Camry, so…read morethey gave us a Subaru instead at time of pick up. Fast efficient and away we went. Car return was at night after hours but there is key drop box available for convenience. This place is a keen competitor to Enterprise down the street.

Terrible customer , service . License had very light scratch would not assist me what so ever or…read morelet me speak to a manager . Try Hertz ! The gentleman that helped me said " it's on your confirmation license cannot have any scratches or damage at all " . See my pickup details does not explicitly say that

Let me start by saying that I will definitely use them again…read more I was turned away from a car rental place at the airport, because I don't have a credit card (I refuse!). I had never had this happen to me. I was stuck wondering, what do I do? I'm in southern California, I have big plans, and no car. I tried another area, but they were not helpful, but someone saw my distress and said, "I can help you." He made a phone call and told me to wait outside and someone would pick me up and take me to a place. I figured it would be some random place with the worst broken down cars. I was dropped off at a small office minutes from the airport. I walked in and the person there was AMAZING! He was friendly, took my information, and within minutes, I was driving out in a nice medium size car. I worried that the return process would cause a problem. I guess, I was just waiting for the other foot to drop. Could it really be this great? The answer is YES! It truly was. No complaints at all. I will recommend this place and will be back next time I'm in California. ....... .. . .. ..

Second time renting with SNA Auto Rental. Great experience on both occasions. Friendly staff, and…read morealways cars available. Thank you SNA Auto Rental!

Jessie is the best every time I call him…read more It's located right next to the airstream on Beach Boulevard between Bolsa and McFadden. They're only open till one on the weekends. Rent an electric vehicle for better prices. And sign up for messages for discounts.

This is the best car rental experience you will ever have. Jesse is the best! He goes out of his…read moreway to accommodate your needsand is so professional! I will definitely be back!

Zach helped me out and made sure I was comfortable and in the car I needed. Maria came and picked…read moreme up from the car repair and kept me company on the way to get my car. All-in-all a great experience.

I didn't expect the highlight of my day to be getting my catalytic converter stolen--but somehow…read morethis Enterprise location managed to make it even worse. I wasn't there because I wanted to rent a car for fun. I was there because my car had just been vandalized. You'd think a manager would have a little empathy, but Henry the MANAGER seemed more inconvenienced by my presence than I was by having my catalytic converter stolen. From the moment I walked in, he had an attitude. I was told to come back two hours later, and thankfully Eduardo helped me. He was professional, patient, and genuinely kind. The first vehicle available smelled like it had been marinating in regret and bad decisions, so Eduardo immediately went out of his way to find me another one without making me feel like I was asking for the moon. Then Henry came back and took over. Instead of supporting his employee, he was rude and disrespectful to Eduardo--who was simply doing an excellent job. It was embarrassing to watch. One minute Henry was trying to be pleasant, the next he was right back to being hostile. To top it all off, he wanted me to walk over to a vehicle parked right next to several people who were under the influence. I told him I didn't feel safe, and instead of understanding my concern, he acted like I was the problem. A manager sets the tone for a business, and unfortunately Henry set the wrong one. Eduardo, on the other hand, is exactly what customer service should look like. He's the only reason this experience wasn't a complete disaster, and frankly, he displayed more leadership than the actual manager. Enterprise, if you're looking for someone who represents your company well, promote Eduardo. If you're wondering why customers leave one-star reviews, start with Henry.

Rented a Huracan Evo. The car was in excellent condition, clean exterior/interior, and mechanically…read morespot on. Huge thanks to Ali for an outstanding experience. I highly recommend them to anyone looking to rent a supercar. 5/5 stars!

If you are looking to rent an exotic, you must reach out to Ali. He is super friendly and helpful…read more He was able to answer all my questions and gave me the best deal on the Huracan Spyder they just added to their fleet. I highly recommend them and will be using them again in the future. Thanks again for making my dreams become a reality.

Needed to get a rental car for a couple of days while mine was in the shop. Very easy reservation…read moreprocess and pick up process. The return process was also very easy. All in all hustle free and if I find myself needing a rental again, would definitely come back to the location. The price for a rental was also extremely reasonable better than a lot of other companies. I did not need it, but saw they also do offer shuttle service to the airport which is a nice feature to have if you were flying in or out of town

I had originally booked a 6 week car rental at John Wayne Airport, and the rate was very cheap. On…read morethe Sunday morning I had planned to pick up the car, I had learned that I only needed the car for about 5 days as my new car would arrive sooner than I had expected. Hertz at the airport was going to charge me $440 for a 5-day rental, which did not make me happy and in my view, was price gouging. I needed to find a rental car close by that was cheap, and Stop-N-Go was half the price. Ultimately, the car worked fine although the brakes were terrible and the ride nothing to write home about, but it got me where I needed to go until I picked up my new car. Overall, it was a very positive experience.

Jason was great we rented the maybach suv great experience for sure will be renting againread more

Yet another great experience renting from Monza Exotics. This time, I rented the Lamborghini…read moreAventador SVJ Roadster, and it was amazing. If you're looking for a top of the line exotic car to drive, then you need to rent from Monza.