Terrible experience this morning. Called and made a reservation on the phone for. $4? Small car…read more Uber to pick up the car and was told when I arrived the rates had went up to $65 and that's what my reservation was for. I called HB enterprise and was told sorry for your bad experience we would be more that happy to accommodate you today if you can work with us in time. I said no problem and now I'm headed to enterprise in HB. Don't do business with Costa Mesa enterprise. They will bait and switch you even if you have a reservation. They will also sell you a story about how busy they are and that it's corporates fault the prices went up. This is a fake story.

Good and bad...the good, the counter person, Victoria was an absolute sweetheart.....the bad, 15…read moreminutes to wait in line. It's not a grab and go location. The other thing is, I'm an executive elite so you would think at a grab and go location they would give you nicer vehicles due to status....they gave me a stripped down midsize suv...nothing but the windows were automatic...I was surprised it actually had an FM radio....also when I dropped it off at the airport, the signage is good to the point where to park it...there are typically people to guide you in but they were otherwise preoccupied so I had to pull over and ask where to park....

I was initially worried after booking online and then seeing the reviews, but the service was…read moregreat. Van was clean and ready upon appointment and check in and out was quick and easy process. Very professional and great service.

Booked a car rental. Received a call just before we were heading over that they can't honor our…read morereservation and have cancelled it. No help no options nothing. Then Christian the agent hung up. Had a big Father's Day planned. No thanks to budget.

Rented a Huracan Evo. The car was in excellent condition, clean exterior/interior, and mechanically…read morespot on. Huge thanks to Ali for an outstanding experience. I highly recommend them to anyone looking to rent a supercar. 5/5 stars!

If you are looking to rent an exotic, you must reach out to Ali. He is super friendly and helpful…read more He was able to answer all my questions and gave me the best deal on the Huracan Spyder they just added to their fleet. I highly recommend them and will be using them again in the future. Thanks again for making my dreams become a reality.

Let me start by saying that I will definitely use them again…read more I was turned away from a car rental place at the airport, because I don't have a credit card (I refuse!). I had never had this happen to me. I was stuck wondering, what do I do? I'm in southern California, I have big plans, and no car. I tried another area, but they were not helpful, but someone saw my distress and said, "I can help you." He made a phone call and told me to wait outside and someone would pick me up and take me to a place. I figured it would be some random place with the worst broken down cars. I was dropped off at a small office minutes from the airport. I walked in and the person there was AMAZING! He was friendly, took my information, and within minutes, I was driving out in a nice medium size car. I worried that the return process would cause a problem. I guess, I was just waiting for the other foot to drop. Could it really be this great? The answer is YES! It truly was. No complaints at all. I will recommend this place and will be back next time I'm in California. ....... .. . .. ..

Friendly and professional service. Convenient to the airport and free pickup. Highly recommend.read more

I had a great experience at Hertz Costa Mesa. Amber Rose, Natalie, and Jesse were all incredible,…read morehelpful, and genuinely accommodating throughout the entire process. They worked hard, moved quickly, and made everything easy on me from start to finish. What really stood out was how much they cared about making sure I had a good experience. They even got me into a nicer car than I was expecting, which was a great surprise. Really appreciate the level of service here. Highly recommend this team if you're renting in the area.

Never do business at this Hertz…read more -When arriving for my reservation the 1st thing that was said is "I thought we moved your reservation to another location", but it wasn't. -Next they said they don't have a car for me & that their manager called me to let them know, but they hadn't. -Got the employee's name, the manager's biz card, & told them I was stepping outside to call customer support while waiting for a car. Not a minute late, they suddenly had a car for me that they were "holding" it aside for an account. Not "reserved", "holding" basically just in case. -I reserved a Mid-Size SUV, they gave me a Compact SUV (Chevy Trax). When I asked if that was at or above the class I reserved, they said it was a free upgrade & quoted $200 more total if they charged me the correct price for the car they gave me. -My reservation was for 6-days at $186, they changed it to $212 on the contract for my "free upgrade" without saying anything. Especially ironic since they gave me a lower class car that should have led to them lowering the price of my rental. -When returning the car, a customer in front of me was picking up his reservation & a different employee told them, "I thought we moved your reservation to another location". Clearly a shared & dishonest practice among staff when not able to fulfill reservations. -It was really busy so that same employee announced "Anyone who's returning can just drop the keys w/ me & you'll get an emailed receipt", so I did that. Unfortunately they didn't close my rental out til 3 day later so I was over charged. Plus they added a late fee. -After 2 hrs of hold time & conversation with their support team, they finally agreed to refund me the overages & lower the price of the rental since I was actually downgraded from my reservation, not given a free upgrade. How can one rental experience include this much dishonesty & mistakes made by staff? Cause it's this location's brand. It's what they do, it's their operational standard & culture.

The RV itself was fine, but my final cost was higher than expected due to unclear add-on fees…read more Pickup felt rushed. If you're not staying at full-hookup sites, this rental isn't a great fit. Separately, my refund initially appeared on my credit card, then disappeared. I had to call and email to get it reissued. This led to extra personal and work time I shouldn't have had to spend.

I rented a small Honda SUV, it was dirty on the inside. I took it to the car wash & cleaned it…read morebetter than I received It Upon the return. I returned it a little late; although, it was before his next service. Sam said it was ok, no charge on the late fee. Few hours later - I was charged another day after I dropped the vehicle off Already. I was later charged for the toll charges, he went in the app (on my cell phone) & accepted the charges w/out my authorization. Don't go to this place! It's a NIGHTMARE!

Jackie! Had the best experience at this enterprise, Jackie was the staff member who assisted me and…read moreshe did not disappoint. She made sure to help me get into a 3 row suv, I was recently in a car accident and need a 3 row to fit 3 car seats. Jackie went above and beyond-- she also helped get me into an affordable compact SUV after the insurance decided to no longer keep supplying the rental cost. If you need a rental, DO NOT HESITATE to stop by this enterprise and ask for Jackie. She is amazing!! I also met other staff members and they were great, Jackie just stood out most!

I've rented from this location twice now and both times have been exceptional, thanks to the great…read morecustomer service from Josh and Asia. They were both super accommodating for our rental, helping secure us the specific vehicle needed for our trip. It ended up being an amazing car that we fell in love with! Thanks to them both for setting us up for a great trip + being so kind and helpful along the way. Rental cars can definitely be a hit or a miss, but the two we've gotten from here have been clean+tidy, relatively new and had no issues when driving long distances. Would totally recommend this location because the people there seem to really care about their customers and their experience. Thanks again!

Needed to get a rental car for a couple of days while mine was in the shop. Very easy reservation…read moreprocess and pick up process. The return process was also very easy. All in all hustle free and if I find myself needing a rental again, would definitely come back to the location. The price for a rental was also extremely reasonable better than a lot of other companies. I did not need it, but saw they also do offer shuttle service to the airport which is a nice feature to have if you were flying in or out of town

I had originally booked a 6 week car rental at John Wayne Airport, and the rate was very cheap. On…read morethe Sunday morning I had planned to pick up the car, I had learned that I only needed the car for about 5 days as my new car would arrive sooner than I had expected. Hertz at the airport was going to charge me $440 for a 5-day rental, which did not make me happy and in my view, was price gouging. I needed to find a rental car close by that was cheap, and Stop-N-Go was half the price. Ultimately, the car worked fine although the brakes were terrible and the ride nothing to write home about, but it got me where I needed to go until I picked up my new car. Overall, it was a very positive experience.

United Auto Rental took great care of me! I got their electric Nissan Ariya and loved it -- super…read moreclean, brand new feel, and a great drive. Pick-up and drop-off were quick, and the team was awesome to work with. Honestly one of the best rental experiences I've had. I'll be back for sure!

Regarding this company, this is the 4th time I'm renting a car from them, and I just wanted to say…read morethat I've received the best customer service, the best prices, and the best services from this company. Thank you for all the great services that you, the United Auto Rental staff, provide to your customers. I highly recommend this company. Good luck

Horrible customer service and unprofessional management. The truck I reserved online was not…read moreactually available. I recommend calling ahead to confirm they really have the vehicle listed online before wasting your time. The manager called and said they only had a van available instead of the truck I reserved, even though it was supposedly the same price. When I went in, there was an issue with my bank verifying the charge, so I had them clear it and tried again. After that, the manager suddenly claimed the issue was my credit and refused to help further. He simply told me to "read the fine print" instead of offering any customer support or solutions. I ended up going to U-Haul afterward and had a completely different experience. No credit check, great customer service, and their online reservation system was easy to use. They also did not place a $150 hold on my card and only charged me for the estimate. Best of all, there were no surprise upcharges. Do not rent moving trucks from Budget Truck Rental. U-Haul is definitely the better option.

Reserved a small box truck to move. I did get an email and a call but thought I'd fill out the…read morepaperwork when I got there. When I got there, she asked for my license, credit card then told me to fill out and sign the email, fill out the paperwork and then said I have to buy commercial insurance. I said I didn't want to buy extra insurance for the truck. She said I had to, no choice and demanded I call my insurance company (on a Sunday) to see if I have commercial insurance. I tried. I told her I don't want to buy extra insurance, " no truck then". I've rented cars and moving trucks many times and never buy extra insurance which is always an option -but not here. I left with no truck ( had people waiting and ready for my move) and had to go elsewhere to find a truck- Home Depot was easy! To top it off, they charged my credit card $150 after I left !! Don't go here. They give Budget a bad name.