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    Van Bortel Used Car Center

    1.0 (1 review)

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    10 years ago

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    CarMax

    CarMax

    (63 reviews)

    We had a sales girl her name is Skyler Dante, top sales girl we've ever experienced being at Carmax…read morefor the third time. first two sales people were terrible. This girl was right through the process. I'd give her 10 stars but you can only get five I recommend you request the sales girl if you're looking to buy at Carmax in Henrietta.

    I ordered a vehicle from CarMax on May 15 with an estimated delivery date of June 8. Shipping…read moreproblems delayed its arrival until June 23, but the delay itself was only part of the issue. Throughout the transfer, there was very little transparency. I received conflicting status updates depending on whether I spoke with the local store or CarMax corporate, and reaching someone at the store was extremely difficult. I was eventually told that the vehicle arrived at the transfer location with a dead battery, was jumped improperly, which blew the fuse. When I finally picked it up, the exterior was also dirty. CarMax waived the shipping fee, which was appreciated. However, if this had not been an uncommon combination of model, mileage, and color, I would have canceled the purchase. Now, more than two months after buying the vehicle, the title application is still pending with the New York DMV. My lender has notified me that it has not received the title or evidence of a perfected lien and may place my loan in default and begin charging the default interest rate if the issue is not resolved by its deadline. I am once again spending considerable time tracking down information and trying to resolve a problem that should have been handled as part of the purchase. Between the transfer experience, poor communication, condition at pickup, and now the unresolved title issue, this has been far more frustrating and time-consuming than I expected from CarMax.

    Auction Direct USA

    Auction Direct USA

    (88 reviews)

    Good- vehicle quite clean…read moreService manager was excellent she ordered broken switch and had it installed very quickly. Not so good: at least 4 items on check list were not done, but checked off as being okay Only shown how a couple features worked. Spent over an hour researching owners manual to figure out how some features worked.

    I wish I could say I loved my experience here but it just want as great as I was hoping. Let's be…read morereal, nobody likes the whole car buying experience but I still had hope. It all started off quite well. Communication was great and very clear. Once I made the drive there it went about as smooth as I expected. The first vehicle I wanted sold before I could see it but I had two other options to look at. I tried to bargain a bit and finally worked on the one I really wanted. There were some cosmetic issues I wanted taken care of and I was given the ok for it by the manager. I left and had to come back. When I came back nothing I asked for was fixed or addressed and they didn't have the title which meant I would have to come back a third time once it arrived. That was a nnoying because if I didn't mention it, each trip there, I was coming from Niagara Falls. So, it was annoying that they sold me a vehicle they didn't have a title for and I had to drive around with dealer plates. They offered to pay for a tank of gas upon my return. So I drove out and yes they filled up the tank from there but I had to drive home and still fill it up myself. I really disliked the way in which things were done overall and I can't say I would reccomend this place to anyone. I'm happy with my vehicle because I know the market is tough right now but I'm reminded of why I don't like car shopping. Hopefully I won't have to do this again for a very long time.

    Van Bortel Used Car Center - usedcardealers - Updated September 2026

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