Clerk was so rude. She couldn't give me 2 minutes to look through my documents for proof of id for…read moremy 5 year old son because the one I brought was from last year and it needed to be from this year. Instead I had to leave and make another appointment 2 weeks out when I know I had proof on me but she wouldn't let me find

Not very helpful the security stuff send me back to make an appointment which I try for more than…read more2 hours on the telephone no body answer he was rude 100% they don't deserve one star

I've got to say. Fast, efficient, friendly. The security guard was very typical, kind and doing his…read morejob. I waited barely a minute after I checked in and they were ready for me at the desk. The clerk was kind and quickly moved me along. Overall I was in and out in less than 10 minutes! A better experience than I was anticipating based off of previous reviews.

Front desk Social Security employee(Carmen) at the Lodi office needs more OJT(on the job training)…read more My wife needed to add a middle initial to her social security card to match exactly her drivers license and the social security employee (Carmen) told us that she needed all original copies of birth certificate and birth certificate translation and gave us an appointment for two days later. My wife went to talk to the same lady the next day to see if she could change the time of the appointment and Carmen was rude and said what appointment? I'm not going to work the front that day. So my wife drove all the way to Sacramento to get an original birth certificate at her country's consulate and brought it back and another lady(Mrs Fisher) who assisted her, and told my wife she didn't need the originals, that copies were fine just to add a middle initial to the social security card. Mrs Fisher provided much better service and was nice, not rude at all like Carmen. All the unnecessary time, gas, money and frustration and unnecessary rudeness because of an incompetent lady(Carmen) that does not know her job and gives incorrect information. Incredible. Fire or retire her.

Came here this morning not knowing they require appointments now,but Shannon and Ms. Lopez were so…read morenice and sweet and very helpful!! I was able to get done what I needed to and I just want to Thank Shannon and Ms. Lopez for helping me! Thank you both again, I really appreciate it!!

horrendous facility with even more horrendous staff. security guard lady with an absolutely ugly…read moreattitude , staff at the window lack of knowledge. only two staff members working. just overall terrible. and did not receive the help needed.

****This consumer experience was had during the COVID19 pandemic.****…read more Important to note: This Social Security Administration federal office is currently open to the public HOWEVER please note, assistance is by appointment only. You can obtain an appointment in a few ways: Call their toll free number or attempt online. I made my appointment for today; Thursday over the phone earlier in the week because I phoned them to discuss a letter I had received from them recently. I learned that I had to present in person in order to conclude my business. Interesting was that the person who answered the call was also the person I met with today. I liked this because I felt more comfortable when meeting her as she was already familiar with my needs. Name changes are currently being processed here and by appointment only. You must present with your actual DMV drivers license and "original" stamped signed and dated by the court "seal" for some services like the name change. I'd phone them to get the actual list before presenting in person for an appointment. There was a line outside the front doors when I arrived but it soon vanished because everyone but one person wanted to see an employee for assistance. Once they were informed that was not the procedure they left. The environment was so peaceful. Security is on-site and I felt way more comfortable seeing and experiencing this as I was thoroughly screened for weapons. Made me feel super safe. Lastly, it can get costly to work on your Social Security paperwork by mail and today I learned they have over-sized postage paid, self addressed manila envelopes for the public available here. Good to see our tax dollars at work.

Honestly laughable. I went in to see if they still do same day appts. ( they don't - since years…read moreago. whoops) The security guard told me to get a number from kiosk and wait to see what they say. Over 100 seats , only 5 people there sitting. Looked like my odds were up. After 20-30 mins they called me back! I was so excited ; to find out they had me wait to 'help me' book an appointment. This review is more for entertainment. Have a Laugh with me ??. MAKING YOUR APPOINTMENT ONLINE IS YOUR ONLY OPTION. Modesto is booked out usually WEEKS/months. They told me Stockton is 1-2 DAYS out. & Manteca or Tracy is only a week or so out. best of luck for anyone ever trying to change their name before they gotta renew their license ...

It's a DMV nothing to rave about. Long lines slow service place was packed inside and stunk. We…read morevisited here on 2 different occasions first time received such terrible service per the employee we needed more paperwork to file to renew a handicap plaque they said we never had one in the system but yet have had one for the last 5 years. They claimed it was never in the system but we have been receiving one in the mail every year until we moved to Manteca so we went in to pick up the new plaque since it was expired. The guy said we never had one and needed to get all the papers filled out from The doctor. So we went back to the doctors had to pay a co pay just to have them fill out the forms again went back to DMV this time the lady that helped us said we never needed to go get papers filled out again it's renewed automatically and handed us a plaque right on the spot. So the first guy provided us with the wrong info it showed right there in their system it was a permanent plaque. The lines for us did move fairly quickly it's hard to find parking here small lot for how many people were inside hope to not have to visit again

10am appointment, 1 hr later still 20 numbers from being called up. What's the point of having an…read moreappointment? And not having someone working the front desk is crazy!

I came here on May 12th trying to get a replacement Social Security card for my daughter. I forgot…read morewhat happened, but they had to schedule me specifically for an appointment. So after a month, I came in yesterday for my appointment and I thought I had all the documents I needed to apply for a replacement Social Security card. But turns out Rafael told me that I needed more verified documents like my child's report card showing the date of her birth and name since I did not have a student ID card. At first, I was a bit irritated because when I made the appointment, the gentleman (who I made the appointment with last time) didn't tell me I needed a specific documents and what I had on hand, he said it would be fine. But thankfully, Rafael was nice enough to explain what I needed and if I come back to him, then he would try to squeeze me in. And I told him, I'm going to go home right now and come back within 20 minutes. When I got back the security officer, Corbin was really chill and friendly. I can tell by his aura that he's a cool dude and I'm glad he's working there because I think he brings happiness in that environment with his vibe. Anyways, Raphaël saw me & signaled me to go to the window. I gave him everything I found that he asked for, and the process went smoothly. I really appreciate him because he turned my irritation into satisfaction. I'm glad I handled business because now I don't have to worry about it. And for those that go stand in line in the morning, very early to get a ticket, you don't have to do that anymore because there's a QR code on the front door where you scan with your phone and your automatic in the queue. All you have to do when they open: you scan the barcode and you get your ticket, real simple and easy. Anyways, this location was chill and the workers were cool. All I gotta say is be nice and appreciative and you'll have a great day doing things you don't want to do, lol.

Well, today I made the mistake of going to this office. After taking a number, I waited…read moreapproximately 1.5 hours before hearing an announcement over the loudspeaker: if you took a number without an appointment, you would only be sent to the window to make an appointment. At that point, I was just two numbers away from being called. I asked the security guard why there weren't signs posted near the kiosks or a notice on the electronic board explaining this beforehand. He said they were short-staffed. I replied that perhaps they should at least advertise that people need to call ahead, instead of wasting the public's time and their staff's time. I then told the clerk I wanted to wait for a manager to discuss the inefficiencies. After another 10 minutes with no response, I left. This office is beyond ridiculous

I needed to attach a form to my Medicare application. I did a walk-in, no appt available for 3 wks…read more From reading other people's comments I expected to wait 1.5 hours. I was called in 1 hour. Charles was professional, efficient and helpful. He took the time to scan my docs and explain what to do next. The two guards at the door were very efficient + patient too. Thank you Folsom Blvd SS Office for a good experience

The gentleman that helped us was very informative We hardly…read morewaited maybe soon we were called by another lady so sweet and helpful. We loved our experience with this office. Thank you for hiring an amazing staff

Nice having a satellite office out here, lots easier than trying to find parking in downtown Oaklandread more

This place is a Godsend! I came here last Friday to get an official copy of my birth certificate…read more Never knew about this satellite office, no more parking fares & visits to Oakland going forward. I came in here at 4:45 and there wasn't a soul in sight. I immediately was able to order my copy of my birth certificate and was gone in 5 minutes. I'll be back anytime I need a document or need to record something with Alameda County.

There may be long wait times, but the employees are pretty good and helpful when helping me out and…read moreanswering all of my questions.

We werent able to stay for the service we would like do. We found the answers from the brochures in…read morethe facility. But the establishment was expected as like the other government site. You register to get a number and wait for the announcement of your number. Waiting is expected.

No appointments. And hire people that are kind and helpful. The ones you have don't deserve a…read morepaycheck.

TLDR: You are required to set up appointments for all visits now…read more After attempting to apply online (which didn't work) I happened to be in the area for the DMV so I figured I'd walk over as it's not stated anywhere online that you must have an appointment. When you get there the loud speaker announcement states they have appointments available within 5 days. I almost laughed because it's wildly inaccurate. I'd booked an appointment a few days before for the first one available - almost 3 weeks out. Even if you go by business days, it's not close to being accurate. Currently they'll let you sign in, get a number, wait for 30 minutes, then call your number, and at your window you'll be told to make an appointment and they'll refuse to help you further. It's absolutely bonkers and I've never seen anything like it. After I was told I could wait an additional 3-4 hours for the possibility of speaking with someone, I asked if like the DMV they could text me when someone can speak with me. No. No, they don't do that either. I left. I will say I ended up googling and found a great thread that talked about the different processes people have used to get into their non-working SSA accounts. I tried a few of them and was finally able to log in via IDme on an incognito window so I could download a statement of my account, which solved about half of what I needed. Overall, it was a pretty awful and extremely inefficient experience all around. Definitely would not recommend.