Clerk was so rude. She couldn't give me 2 minutes to look through my documents for proof of id for…read moremy 5 year old son because the one I brought was from last year and it needed to be from this year. Instead I had to leave and make another appointment 2 weeks out when I know I had proof on me but she wouldn't let me find

Not very helpful the security stuff send me back to make an appointment which I try for more than…read more2 hours on the telephone no body answer he was rude 100% they don't deserve one star

I've got to say. Fast, efficient, friendly. The security guard was very typical, kind and doing his…read morejob. I waited barely a minute after I checked in and they were ready for me at the desk. The clerk was kind and quickly moved me along. Overall I was in and out in less than 10 minutes! A better experience than I was anticipating based off of previous reviews.

Front desk Social Security employee(Carmen) at the Lodi office needs more OJT(on the job training)…read more My wife needed to add a middle initial to her social security card to match exactly her drivers license and the social security employee (Carmen) told us that she needed all original copies of birth certificate and birth certificate translation and gave us an appointment for two days later. My wife went to talk to the same lady the next day to see if she could change the time of the appointment and Carmen was rude and said what appointment? I'm not going to work the front that day. So my wife drove all the way to Sacramento to get an original birth certificate at her country's consulate and brought it back and another lady(Mrs Fisher) who assisted her, and told my wife she didn't need the originals, that copies were fine just to add a middle initial to the social security card. Mrs Fisher provided much better service and was nice, not rude at all like Carmen. All the unnecessary time, gas, money and frustration and unnecessary rudeness because of an incompetent lady(Carmen) that does not know her job and gives incorrect information. Incredible. Fire or retire her.

I thought I would come in here and there would be long lines. Nope. There was only two people at…read morethe window. You sign in on the little machine. They give you a number. Then they call you and I want to say we didn't even wait. Five minutes. It was really quick and the lady was very helpful.

Hello, I scheduled an appointment last week for a phone interview consultation for today in the…read moreManteca, California office. The employee that I spoke to her name is ' IRENE' I explained to her before that I have short-term memory loss and when I speak that sometimes I'm unclear!! Me. Irene was very patient with me and explained the process in great detail. Ms.Irene took the extra time and I truly appreciate this employees refreshing professionalism. Even though I was not eligible for any disabilities, it's still refreshing to have such a professional government employee. Hopefully this is recognized by the management or SACRAMENTO Headquarters ( Social Security Department ) May somebody give my regards to such a great employee

Honestly laughable. I went in to see if they still do same day appts. ( they don't - since years…read moreago. whoops) The security guard told me to get a number from kiosk and wait to see what they say. Over 100 seats , only 5 people there sitting. Looked like my odds were up. After 20-30 mins they called me back! I was so excited ; to find out they had me wait to 'help me' book an appointment. This review is more for entertainment. Have a Laugh with me ??. MAKING YOUR APPOINTMENT ONLINE IS YOUR ONLY OPTION. Modesto is booked out usually WEEKS/months. They told me Stockton is 1-2 DAYS out. & Manteca or Tracy is only a week or so out. best of luck for anyone ever trying to change their name before they gotta renew their license ...

The majority of the representatives are rude as hell. They act as if they are giving you a handout…read more Like you didn't earn your benefit. I've had better customer service at businesses in Modesto's airport district. Better manners, no sarcasm, and more patience. Hard to believe my tax money pays for their salaries. Ridiculous.

I can't believe I'm actually leaving a 5 star review for the DMV! As others have said, make an…read moreappointment, and do virtual check in. I literally renewed my drivers license and I was in and out in under 10 minutes. The absolutely most efficient appointment I've ever had at a DMV. Also all the staff I encountered were very friendly and I can honestly say I experienced great customer service. Make an appointment, check in online, and you'll have a great visit. Unfortunately I forgot to get the name of the long haired gentleman who helped me, but he was great!

10am appointment, 1 hr later still 20 numbers from being called up. What's the point of having an…read moreappointment? And not having someone working the front desk is crazy!

I came here on May 12th trying to get a replacement Social Security card for my daughter. I forgot…read morewhat happened, but they had to schedule me specifically for an appointment. So after a month, I came in yesterday for my appointment and I thought I had all the documents I needed to apply for a replacement Social Security card. But turns out Rafael told me that I needed more verified documents like my child's report card showing the date of her birth and name since I did not have a student ID card. At first, I was a bit irritated because when I made the appointment, the gentleman (who I made the appointment with last time) didn't tell me I needed a specific documents and what I had on hand, he said it would be fine. But thankfully, Rafael was nice enough to explain what I needed and if I come back to him, then he would try to squeeze me in. And I told him, I'm going to go home right now and come back within 20 minutes. When I got back the security officer, Corbin was really chill and friendly. I can tell by his aura that he's a cool dude and I'm glad he's working there because I think he brings happiness in that environment with his vibe. Anyways, Raphaël saw me & signaled me to go to the window. I gave him everything I found that he asked for, and the process went smoothly. I really appreciate him because he turned my irritation into satisfaction. I'm glad I handled business because now I don't have to worry about it. And for those that go stand in line in the morning, very early to get a ticket, you don't have to do that anymore because there's a QR code on the front door where you scan with your phone and your automatic in the queue. All you have to do when they open: you scan the barcode and you get your ticket, real simple and easy. Anyways, this location was chill and the workers were cool. All I gotta say is be nice and appreciative and you'll have a great day doing things you don't want to do, lol.

Well, today I made the mistake of going to this office. After taking a number, I waited…read moreapproximately 1.5 hours before hearing an announcement over the loudspeaker: if you took a number without an appointment, you would only be sent to the window to make an appointment. At that point, I was just two numbers away from being called. I asked the security guard why there weren't signs posted near the kiosks or a notice on the electronic board explaining this beforehand. He said they were short-staffed. I replied that perhaps they should at least advertise that people need to call ahead, instead of wasting the public's time and their staff's time. I then told the clerk I wanted to wait for a manager to discuss the inefficiencies. After another 10 minutes with no response, I left. This office is beyond ridiculous

Made an appointment online for 2:30pm on a Thursday to change my last name after marriage. Parking…read morewas plentiful and you go through security screening when you enter the building. If you make an appointment, you can check in on your phone after arrival or check in through a kiosk by the exit. We waited about 5 minutes before being called to the window and another 10 minutes to go through the name change process. Really quick and easy, I recommend booking an appointment if you can!

I needed to attach a form to my Medicare application. I did a walk-in, no appt available for 3 wks…read more From reading other people's comments I expected to wait 1.5 hours. I was called in 1 hour. Charles was professional, efficient and helpful. He took the time to scan my docs and explain what to do next. The two guards at the door were very efficient + patient too. Thank you Folsom Blvd SS Office for a good experience

This place is a Godsend! I came here last Friday to get an official copy of my birth certificate…read more Never knew about this satellite office, no more parking fares & visits to Oakland going forward. I came in here at 4:45 and there wasn't a soul in sight. I immediately was able to order my copy of my birth certificate and was gone in 5 minutes. I'll be back anytime I need a document or need to record something with Alameda County.

If you're looking to be talked to like you're an idiot while simply trying to handle county…read morebusiness, the Dublin County Recorder's Office has you covered! Ask for the gentleman who acts like every question you ask is a personal inconvenience to him. The condescending tone, rude attitude, and complete lack of basic customer service were honestly impressive. I understand everyone has bad days, but when your job involves helping the public, making people feel stupid for asking questions probably shouldn't be part of the customer service experience. Zero stars for the attitude. 5 stars for making me never want to come back. 3 stars for not having to wait, I was the only one there & everyone else seemed pleasant.

Not all but most of the employees are with bad attitude, these folks need to be penalised and…read morereplaced. They treat the common people badly whereas getting paid at tax payers money

I had a very bad experience with this location. I came in take my ticket wait for 45m. The lady at…read morewindow 1 asked me my information and my zipcode. I explained my situation about my parents that they lived in a foreign country so I just need a general information to help them plan and what IDs do they need to bring. The employee kept cutting me off said that she can't tell me any information which is understandable and I'm aware about the privacy rights. She told me my dad need to come to the "local" office that he lives and said my zipcode is different. Instead of helping and advising they just told me that my parents need to brings their IDs that it. I'm not asking her to go to my parents profile or social to gave me the information. All I'm asking is show me like a flyer or where to find information, answering general questions for example how many ID do they need to bring, what type of IDs will be acceptance and what ID will not be acceptance. I tried to repeat 2-3 times my questions but she did not let me finish it. My parents are elderly, and they will travel very far to get their benifits done so I hope the employees be nicer to people to save time for others.

I had a positive experience at this location last week. I scheduled an appointment in advance and…read morewas able to fill out necessary paperwork online. My appointment time was at 9:20am. There was plenty of parking. I was directed through text to "check-in" online once I arrived on site and given a QR code to scan at the kiosk for my ticket number. When it was my turn, my ticket number appeared on the screen in the front of the room and I was also texted. Once I went to the window, I showed the necessary documents to the employee, she gave me a receipt and was told I would get my new social security card in 2 weeks. I was out in less than 5 minutes. Very easy.

1/5 -- Extremely Frustrating and Unacceptable Experience…read more I am extremely disappointed with the service I have received at the Social Security office in Concord. I have been trying since the beginning of this year to get what should be simple documentation processed, and after multiple attempts, I still have not been able to get the help or resolution I need. Today, September 9, 2026, at approximately 9:57 AM, I specifically asked to speak with a supervisor because the issue has been going on for months. Instead of contacting the supervisor or explaining a clear process for speaking with one, I was repeatedly denied the opportunity. I even asked what I needed to do in order to speak with the supervisor, and they still would not call or notify the supervisor that I was requesting assistance. What made the experience even worse was the security guard on site today. The interaction was extremely rude and disrespectful at a time when I was simply trying to get assistance with an issue that has remained unresolved for most of the year. It is unacceptable that someone can spend months trying to resolve a documentation issue and still be unable to get meaningful assistance or even speak with a supervisor after specifically requesting one. People come to the Social Security Administration because they need help with important matters, and they deserve to be treated respectfully and given clear answers. This has been one of the most frustrating experiences I have had with a government office. I hope management at the Concord location reviews how situations like this are being handled and takes these complaints seriously.