Not sure what gives with the bad ratings, this office is extremely well run and the staff and security are all amazing. Prior to coming and changing my name, I filled out the application online a few days prior and kept the reference number on hand. When entering the building, you get your number from a kiosk and wait your turn, as you would anywhere else. I waited about 40 minutes, when my number was called, the process took less than 10 minutes. I was in and out in under an hour, which is more than I can say for any other government building lol. Wait times can vary, but on a Tuesday morning it went by pretty fast, even though there was a line of 20 people in front of me. Looks like wait times will be long, but the staff are clearly very efficient. The lady who helped me was extremely nice and helpful, and answered all my questions. I'm glad I went here instead of another SSA location. 7 windows open, 3 closed. Not bad at all. read more

Well, today I made the mistake of going to this office. After taking a number, I waited approximately 1.5 hours before hearing an announcement over the loudspeaker: if you took a number without an appointment, you would only be sent to the window to make an appointment. At that point, I was just two numbers away from being called. I asked the security guard why there weren't signs posted near the kiosks or a notice on the electronic board explaining this beforehand. He said they were short-staffed. I replied that perhaps they should at least advertise that people need to call ahead, instead of wasting the public's time and their staff's time. I then told the clerk I wanted to wait for a manager to discuss the inefficiencies. After another 10 minutes with no response, I left. This office is beyond ridiculous read more

Horrible. Website is not user friendly. Phone contact impossible. Worst government agency to try and work with

I had two separate phone appointments scheduled for this office. For the first appointment, my phone never rang at all. One month later, I received the call for the second appointment, but the person on the other end could not hear me whatsoever. Their outgoing phone system appears to have serious technical issues. read more

Check in and the process to get your monthly social security set up was fantastic Ruth zero problems. Was told horror stories before we went, and those were false ! read more

We walked in without an appointment and we were helped with 20 minutes of our arrival. The customer service is great!

This place is a drag. Upon entry a security guard asks silly questions like do you have any bombs or guns, be serious. The person at the window was useless and unprofessional. I hope to never have to revisit this office again. read more

I scheduled an appointment and was seen actually a little earlier than I had scheduled. Customer service was excellent.

I applied to get a social security reimbursement in November money they took back from my deceased spouse they should not have It belonged to his estate to me and it keeps saying they are backlogged and sending money to participants for 8 months now. I can't walk in to talk to anybody they told me to call and basically the only thing they could keep saying is that it's being processed. read more

6 windows- 2 closed, 3 3 in service...approx 50 people waiting. Would have made an appointment but was on hold for 1 hour and still couldn't get through. read more

The smell of B.O. in here knocks ya back when you walk in. It's so strong and never faded in the hour & 1/2 we were there. The security guard was very nice. After waiting all that time we went up to the office and pulled out all of our documents & told the woman someone is using my sons social security number so she rudely slaps down a pamphlet & said "we don't do that here" I told her we had called and emailed but nothing changed that's why we came in. She just shrugged. I had to ask for my things back. Such a waste of time and someone is still using his number... read more

If you are English-speaking, only you may have difficulty as english is most of their employee.'s second language and there are employees that are disrespectful. read more

I read all of the negative reviews about this location prior to my visit. I called too many times and was given the automated wait times of 1-1.8 hours. I never waited that long before hanging up. The Antioch SSA office opens at 0900. I decided to grab some coffee and get there an hour early. I was not alone- approximately 6 other people were there waiting. Located on each door are QR codes to scan and receive automatic sign in numbers. My iPhone worked perfectly and I was able to receive text messages letting me know when my number was being called. I sat inside for approximately 10 minutes before my number was called. There were 3 people ahead of me, but we were all called within a few seconds of each other. Rafael knew his job well. He patiently guided me through the application process, explained what I should expect during my next phone interview (s), and also answered a few questions that I had regarding some seemingly conflicting details regarding SSA payments & retirement benefits. My entire visit took less than 30 minutes and, thanks to Rafael, all of questions were answered to my satisfaction! Go early, have all of your papers ready, bring the appropriate ID, and humble yourself before entering.. read more

I've never been to a government office with such friendly and excellent service. The guard was friendly and to the point. The representative Ms Silva helping my relative was great! She was very thorough Makes me appreciate the work they do read more

They like to waste people's time. I brought my mom for her in-person appointment and was given a specific date and time and when we get there, they said her name is not in the list along with other 3 people who were so mad of their service. One woman too said that her appointment was 9am but they told her to comeback at 1pm. I think this office is corrupt that definitely needs new management. People prioritize this kind of appointments and they took off but apparently the people who works here don't even care. read more

My husband received a letter from Social Security with an issue regarding his retirement..social security payment etc. When you receive a letter like this you can immediately go into stress mode. I made a call to the this office and the person I talked with immediately calmed my nerves. We then went into the office. There were a lot of people before us, but we were okay with that..a lot of people need help. When our number was called the person was so nice and helpful. It was almost closing time, there was still a lot of people waiting after us, but this didn't make her unpleasant or make us feel rushed. We had to make one more call to the office and each person who helped us were all professional friendly and made sure our questions were answered. Thank you for easing our minds. read more

What is the point in making an appointment if you still end up waiting HOURS to be helped? It smells disgusting in here too.

Absolutely ridiculous and time consuming to change my name from my single name to my married name (not looking for benefits...) Walked in on a Monday to try and change my name because I got married over the weekend. They kept calling the same numbers over and over again after they've already called them. Completely inefficient and sad! They only had 3-4 windows open out of about 10.... It was a complete governmental shit show. Once my number was called they announced their computers were down and they'd process my request.... UH OK... This place needs to be revamped and literally made more efficient. It tells a lot of our government and how crappy it is right now! read more

I rarely leave comments but the services I received here were high quality. The security guard was friendly and patient. During a quick 20 mins wait without an appointment (much shorter wait time than DMV), the guard answered the same question from visitors with a smiling face. The person at the counter was also very friendly and helpful. I wish more places can be like this. read more

My mom applied for her retirement since she was missing 2 credits they denied her but yet we personally now some people that haven't worked a single day of there lives in the United States but they are receiving benefits because they now someone that works for social security HORRIBLE personal HORRIBLE customer service. And let's not mention the security guard can't even use your phone inside the building are we in school. Don't go to this location Walnut Creek has professional people working not ghetto ass personal like in Antioch. read more

I called the Social Security office four times and each call I waited a hour and a half. For tthem to hang up in my face. So unprofessional and rude. read more

Not only does it smell terrible in here but there are about three windows open and about ten plus people waiting. Something needs to be done! read more

this place suck once you come in you can smell this place and it smells like straight up armpits they take so much time to even call peoples number there's only 3-5 people working here and there's more than 20 People waiting and when you go up to the windows the person there is always in a bad attitude they always give you some type of look I came in last week to change my name on the SSN and when I got it a week later they they change anything they send me the same one with the same name on it they didn't even change anything so I gotta go back and wait 2-3 hours just to try and fix it again read more

My dad passed recently and I've been working with social security since December 2020 to stop the fraud happening under his account for my sisters social security. Today I spoke with a Brenda out of the Antioch office. She didn't know her job at all! I asked to speak to her manager and she said "NO, for what?" I explained to her how shitty her customer service was and she said "same same idc I did as much of my job as I know so do what you have to do" then this raggedy a** lady hung up in my face. Oh okay Brenda I hoe social records calls and audits the employees because she's not making the company look good at all. Go through another office if you can! read more

I understand with covid going on that majority places aren't open & you have to do almost everything online.. but it makes it no better when employees are still rude when you are simply just trying to see other options in how to get the right service you need! I waited for about 40 mins til I was able to speak to someone & before I could even finish asking any of my questions, she kept answering them but sounded so annoyed. I understand it could be frustrating for workers to be asked the same questions over & over & repeat the same answers over & over but for crying out loud, it's just as frustrating for us customers as well when you have no idea what to look for when going online. Not to mention, the website needs to be fixed as well along with the automatic system saying the office is open from 9am-4pm But appointments only. When I told the employee that, she just brushed me off saying they aren't open. Smh. read more

Very easy , talked to a real person in a really short time . Got everything done and didn't have to go in there I the office..

Don't bother wasting your time calling. Called twice to sit on hold for 30 min each time and he hung up. Such a waste of public funds, need new managers and customer service here. read more

To change my name I was told I had to send documentation and proof of identification. I sent the information registered mail with a return signature card. I received the card back and in the signature line someone wrote in COVID-19 checked off "agent" and for the printed name wrote in "SSA". Fearing my paperwork was stolen I called their number (866) 331-2324. The first person I spoke with after many tries had a very heavy accent that was not easy to understand, she hung up after she asked me the same question four times not understanding my replies. I called again, after many tries, I spoke with another person who told me they were all working from home. I was able to explain my concerns and she told me to call back the next day before hanging up I asked for a manager's name. I was given the name "Grace" and an extension of 1218. I called the office today, 05/21/2021, and found out you need 5 digits for extension. Again I've been trying to get hold of an agent and so far it has been over an hour and a half and have been disconnected and hung up on several times giving me the impression that television show must be more important than doing a job. There are many people who need jobs who would be more professional but I guess the Social Security Office in Antioch wants to just take our money and not work. read more

I was expecting the absolute worst and I was pleasantly surprised that I was in and out in no time!!! They were so efficient and nice at this office!! read more

Went here this morning with everything I needed to change my name. Took 30 mins from the time I got there until the time I left. If you have all your documentation and everything filled out it's pretty quick. Not sure what others mean by the glass being thick it's normal glass and it is split about every 6 inches with open space so the staff can communicate with you. The staff was very nice and accommodating. read more

I was recently at my local social security office in Antioch bordering Pittsburg and came across one of their best employees by the name of Brenda. I knew the wait was going to be long so I made sure to take my kindle to read. After 2 hrs I was called over to window one who had a great cheerful, friendly, welcoming employee names Brenda. She smiled through the whole interaction which helped ease the long wait time. She took care of the issues and had me on my way very quickly. Great experience, Thank you Brenda! read more

Been at this office since 8:45 it's 11 and haven't been seen. I just have a simple question. This system needs IMPROVEMENT!!!!

ABSOLUTELY APPALLING SERVICE! My mother just called over to the SSA office in Antioch to speak with someone about moving her SS date back from retirement as she is going to keep working a couple more weeks. She is turning 70 this year and has been working as a nurse for over 50+ years! The lady she spoke on the phone with, ROXANNE, was so rude and disrespectful that she has now inspired me to write my first YELP review. It is not OK to treat and talk to people the way she did and I can't believe management over there allows that behavior. I hope that someone over there has read this and has now spoken with that lady about her attitude and treatment of others. The sad part is that the male she spoke with before was fantastic! read more

I just recently went in to get my Social Security Card with my newly changed last name. I didn't realize that they close at noon. I got there at 11am figuring that it would be slow. Yeah!! No, one hour before closing. I registered at the kiosk and took my number and sat down. The place was packed. It stunk to high heaven in there, too many people in a small place. I only waited about 20 minutes before my number was called. The woman who helped me looked stressed out and she seemed to be having a bad day. But, she had me fixed up and out of there in about 15 minutes. I received my SS card in 4 business days. Nice!! read more

I went in to get a new social security card since I got married and changed my last name on 01/08 , It was super packed but I decided to stay anyway. I got my number and waited. The person that helped me was super friendly and understanding with my irrelevant questions . I was out of there in an hour and a half & got my new card today ! (5 Days Later ) read more

i would also not advise letting your family members with functioning mental disorders to work with them alone. these people are viciously unsympathetic and will not accommodate them socially and will more than likely make things worse for there health. make no mistake, simply disgusting service. read more

I had a telephone appointment with the Walnut Creek office, but Natalie from the Antioch office is who called - What a fabulous SS employee - Went way beyond to help find out where my client was married (she had to go to another database the next day to find out where in Arizona he was married - called me back with the city - otherwise I was going to have to send an inquiry letter to every county in Arizona) Great customer service and very pleasant on the phone - wish all SS employees were like Natalie! read more

The Antioch Office of the Social Security Administration moved to this location on July 29, 2013. The new site has plenty of fee parking. Visitors can also take the Tri Delta Transit number 388 bus. Pegular hours are Monday to Tuesday 9:00 a.m. to 3:00 p.m. Wednesday 9:00 a.m. to as:00 p.m., and Thursday to Friday 9:00 a.m. to 3:00 p.m. The site is a comfortable environment for the public it serves. read more