I had an issue where a team member gave me the wrong pants for a suit jacket, which looked similar,…read morebut was incorrect. I contacted Larry the store manager, and he corrected everything and went above and beyond! I've been shopping at the store with my wife for years, and we will continue to shop here because of Larry's professionalism.

I have been a Brooks Brothers customer for over 30 years. What I experienced at the Brooks Brothers…read moreOutlet Store in Tinton Falls yesterday was extremely disappointing. I guess gone are the days of customer service at BB. There were probably 4 to 5 associates in the store. However, it took well over 10 minutes before someone even greeted me or asked if I needed assistance. I finally received assistance to confirm my neck size and sleeve length. After I was measured the associate did get me two shirts to try on. However, when I came out of the dressing room, the associate already moved on to another client and the other associates were occupied doing other tasks. I guess they thought their tasks were more important than assisting me or for that matter other customers. I was also disappointed in the manner in which the associated were dressed. I would describe it as unprofessional compared to when Brooks Brothers associates would dress in BB clothing or other fashionable clothes. BB is high quality clothing and not cheap. I pay the premium because the clothes last for a very long time. I also shopped at BB because your customer service was much better than what I received at a department store. I'm hoping my experience was a one-off versus a degradation in customer service due to the desire to enhance margins, poor employee onboarding, or shift in culture. To add insult to injury, I attempted to contact them directly via email to advise of my experience. Unfortunately, the service email listed online is no longer functional!

People walking into stores in an outlet is either a divine interference or a forgettable accident…read more This place turned out to be the former. They have mask mandate and provides hand sanitizer at every corner of the store. They have some fine collection of dresses both for men and women and attractive discounts. We got few shirts, a pant and a dress. Most of them had a default 40% off and a 25% additional discount. The trial rooms were well maintained too. Both the staff working at this location were kind, helpful and informative. Special callout to Jesse who helped us wherever needed and never went overboard in the name of being around. A must visit store if you are at this premium outlet mall.

I went to the Theory Outlet in Jersey Shore and it was one of the worst shopping experiences I ever…read morehad. I purchase from Theory usually at the Woodbury store and they have been great but the staff here was rude and disrespectful. I had an single exchange and they said to me that they aren't doing any returns or exchanges that weekend and I was purchasing items worth over $600 at the same time. They had no signs that stated that and I was the only one in the line at the checkout. I will now reconsider purchasing from them even though I like their clothes

The employees here were super friendly. One took her time really helping me pick out my first pair…read moreof Lucky jeans. One star down why? Because the other customers hogged the dressing rooms. The salespeople did their best trying to get them to not hog rooms but they could only do so much. They weren't really on top of the fact that some people would walk out then their family member would rush in so that they could hold onto the changing room. I ended up waiting for a changing room for much longer than I'd like. I almost walked out but if the sales lady wasn't so nice, I would've.

This is a great place to get your lucky brand clothing the staff is extremely helpful- you're bound…read moreto find a lot of things that you like here. If you sign up on their website I'll send you coupons for extra amounts off and on holidays they always almost certain have extra off there already true outlet prices.

Well-managed and well-organized, this spot was easy to browse through for anything from jeans to…read morebutton-up shirts to graphic tees.

Love this store everytime I come here the sales are tremendous and great.i mean I dont mind driving…read moreone hour for good deals the staff is great a d I'm always satisfied

The selection is nice. Customer service is also good at this store. No hassle with returns and…read moreexchanges. I love that their clothes fit me and the prices are reasonable. I like going back to this place.

My mother is a big fan of this brand. I told her that this particular store is up there and that…read moreshe's like it here.