Alexzander and LaNette were such a light! Thank you both for helping us, especially after a long…read moreday and a long flight delay. We appreciate you both and thank you for the wonderful experience!

Management was quick to step in and listen to my concerns regarding retraining and ADA compliance…read more I believe it was just a one off occurrence and I will now have no problem returning to this location for future rentals .

Update star rating now that MGMT has been made aware of the shuttle situation. Safe travels!read more

I had a really disappointing experience with this Enterprise location. The entire situation felt…read moremisleading, and I ended up losing about $110 because of how the Fuel Service Option was explained to me. At pickup, I was simply asked if I wanted the fuel option. The employee did not explain that I was prepaying for the entire tank regardless of how much fuel I actually used, or that unused fuel would not be prorated or refunded. Because this was never explained, I filled the tank myself before returning the vehicle. Had they clearly explained how the program worked, I obviously would not have spent additional money filling up a tank I had already prepaid for. When I raised the issue afterward, there was essentially no accountability for the fact that the option was not properly explained. Instead, I was left paying for the prepaid fuel AND the gas I personally put into the vehicle. There were other issues as well. They advertise their vehicles as newer models, but the van I received was clearly an older model and did not match that expectation. Even worse, there were ants inside the vehicle. Between the ants, the older vehicle, the misleading explanation of the fuel option, and the complete lack of accountability afterward, I would not rent from this location again. I feel like I was essentially scammed out of $110 because important information about what I was purchasing was never communicated to me.

LAX CAR RENTALS- when I tell you run don't walk to Prime Car Rental believe me . We came here…read morebecause of a Yelp referral and it was amazing service from the beginning to the end . Alex is your go to guy and he was quick and told me exactly what to do to get there . Paperwork was quick with great options of cars ! We ended up getting a Honda accord that was real lovely and new. Highly recommend Prime Car . You won't be in any more long annoying lines !!! Enjoy !! And you will get personalized service too .

A+ service. Had to come here last minute for an emergency rental situation - they were quick,…read morefriendly and most efficient. I had no idea renting a car could be so easy, stress-free and quick. SO many places try to rob you and completely rip you off, not this place. Highly recommend!!

Enrique the manager is really helpful and excellent service. We rented a Rouge and had some…read moreproblems with the car. Enrique took care of it very quickly. Excellent and speedy service.

I could not be more disgusted with them. Had a reservation way in advance. Arrived at counter 1…read morehour after our protected arrival time. They had re rented our car and had no others. Rented from another company at 3 times my reserved cost They really suck​​

Everyone was exceptional. Omar, Ruth, Trunell, Jessica, and…read moreMaria. Omar checked me in and was very in tune with the needs and maintain a high level of professionalism including asking me questions that enhanced my experience. Trunell, although didn't have a direct relationship to my check in, Trunell and the other lady on that shift maintained a happy and professional environment. It felt like a commerical. Ruth and I had a discussion surrounding the expansion of the brand and her excitement to work with SIXT was what any upper management would have love to see. Jessica, discovered I was in the wrong vehicle and ensured that not got into the right vehicle which added to my overall experience of exceptional service. Maria supported her on the shift and jumped in to help the exiting vehicles while Jessica supported me and my vehicle swap. Overall. this service is what any company would have loved to be a fly on the wall to witness. If every company offered this level of service, service would be restored and the experience would be what every company wants for their clients. Great job SIXT. #LoyalCustomer #BMW/SIXTwouldbeproud

Disappointing customer service and vehicle maintenance…read more I had a highly frustrating experience with this location regarding vehicle safety and communication. We were leased a rental car that, upon closer inspection a day into driving it, was found to have two damaged tires. This is a significant safety oversight that should have been caught during a standard pre-rental inspection before the car was allowed on the road. When I brought this to the attention of the branch, the manager, Nathan, assured me he would follow up with his senior manager to resolve the situation. Unfortunately, that follow-up never happened, and communication completely stopped on their end. Fortunately, our credit card company reviewed our photographic evidence of the pre-existing damage and fully resolved the dispute in our favor. While the financial side is taken care of, the lack of thorough vehicle inspections and the unfulfilled promises of management mean I will be choosing other rental options in the future. Inspect your vehicles carefully before leaving this lot.

Went LAX to take a friend to get a car. Got caught in the brand new building. We could not get out…read moreof there. Luckily Ricky Davenport came to our rescue. Wonderful gentleman. So helpful. Big thanks to him. He would not even take a tip!

Great experience renting from Hertz. We had the gold member…read moreexperience, once your reservation is confirmed when you arrive, you simply head over to the Gold Member kiosk and with no questions, you're given your key. All information is sent to you via text. We received our confirmation text the morning of our pick up, the text includes a parking spot number, and that number will correspond to a number in the garage floor to the car you rented. The spots are marked with bright white numbers so it's easy to find. On your way out, you'll pass through a security gate with has cameras all around to scan the vehicle. A visual is taken of the vehicle's to ensure there was no damages before it left. Returning the vehicle is a similar procedure. You'll drive through the gate and it will take pictures all around to ensure there is no damages. There's a drop off area, you're instructed to leave the keys in, and then be on your way.

The drive from the airport to the rental facility takes around 10 minutes, although keep in mind…read morethat LAX traffic can make the return journey longer. The facility itself looks quite new and modern. Once you arrive, you need to go up to the 5th floor following the signs to the rental counter. It's a bit of a walk from where the shuttle drops you off, so keep that in mind if you're traveling with luggage. There are both elevators and escalators available. Once I reached the counter and was helped, the actual rental process took less than five minutes. One thing to be aware of is that the rental clock starts when you sign the contract, but you then have to go all the way back down to the 1st floor to pick up your car, which takes additional time. Almost 20/30 minutes of people in line waiting to get a car. Drop-off was incredibly easy. Just follow the Budget signs, and attendants guide you through the process. You simply leave the keys in a little basket inside the car, and cameras scan the car as you drive in. I'm still impressed by how they somehow knew the car had been returned with the correct fuel level and without any new damage. The rental time stops as you drive into the return area, which takes away some of the stress if you're cutting it close to your scheduled return time. The free shuttle back to LAX takes around 10-15 minutes, but allow extra time for traffic. The shuttle operates on the lower level only, which is the Arrivals level--the same level where you'll be picked up when arriving at LAX. There are plenty of shuttles going back and forth.

LB made our experience seamless. We arrived in the fast break line and LB was professional and…read moreknowledgeable. The car that we reserved was not available so LB walked us to our rental to make sure that it was an acceptable replacement. Personal attention goes a long way. Thanks LB! Make sure that you sign up for Budget Fastbreak for faster service.

Renting a car in Los Angeles, California…read more.. My friend, Dan O., gave me a tip that I still use to this day: Autoslash.com I feel like I get the best deals here. That's how I decided to rent a car from Fox Rent A Car. I caught the free shuttle outside of Terminal 6 at LAX. It did seem like other rental car companies had more shuttles pass by, but not a huge difference. The clerk that helped me was friendly and efficient. I found my assigned car fairly easily and rode off uneventfully. So far so good! I didn't even have to fill my tank up yet. Haha! I will fill it on my own instead of paying $5.99 per gallon of gasoline of they fill my tank. I'm quite sure that I can find a lower price than $5.99.

I will never use Fox again. They have a number of sneaky fees so if you use, get a printed contract…read morebefore signing. You may be in a rush like I was and they'll take advantage. I signed on a tablet and they didn't explain anything that was signed. What was supposed to be a $200 ish rental turned into over $600 because of sneaky tactics by the rep. Disputed it with credit card company and was denied because I signed. I'm partly to blame but deep transparency by the company at signing and zero empathy when calling to describe the bind it put me in. I verbally denied any insurance and thought I was signing according to that but they have sneaky tactics to way overcharge. Get a printed contract if you use them. Better yet, use someone else. Terrible experience and I'll never go back

I rent cars from time to time and it's not always a pleasant experience. Today I was helped by…read moreTrenton and the area manager (name I didn't catch but she was great) . This is a no frills, down to business location and I am super grateful for the professionalism and promptness I found here.

I had the worst experience at the Enterprise. They refused to take my rental for a swap due to a…read moredent that "wasn't documented" when I called the original location I got the rental from they confirmed it was. I also stated I had a video of the representative pointing it out he said "I can't see it" then began to mention how he couldn't take it because it had tint. What a waste of time!

I experienced great service the pickup from the airport was fast and driver was friendly. Upon…read morearrival to the rental office I was in and out in less than 15 minutes. They also have after hours return if you ask for it but I didn't need it. I'll definitely use them again when I'm back in this area.

Great. I had a very good experience with this company. It…read morewas my first time that i became familiar with this rental car company through discover car website. The staff were very polite, knowledgeable and helpful . The car was very clean and new. Also thanks to Danial who helped me a lot with my luggage and gave me a ride to airport, very polite and understanding.