My fiancé wanted to reuse his dad's wedding band as his own but customize it so it's not "his dad's…read morering". We took it into Fentress to get it resized and to switch out the stones for ones he wanted (for the customization). I just went to pick it up and the ring turned out amazing! The craftsmanship and attention to detail on the ring is outstanding. My fiancé is thrilled with the work and what they were able to accomplish with his dad's ring. We knew that the ring was in good hands as my family has been going to Fentress for YEARS for all sorts of custom jewelry. You have to go in knowing what you want. Overall we are very happy with ring and quality of service we received!

My mother is 84 years old and has been a customer of Fentress for 45 years. She came in recently to…read morehave a ring made and it was not right. Instead of fixing the ring, she was convinced to make another ring, and he charged another several thousand dollars - the owner was supposed to call for approval of the quote and also never showed a design (for either ring) and then produced a second ring that was also awful. She has cried every day since and there seems to be no recourse to recover any of the money. Do not go here!!

I went in first time today and wasn't helped. Looked around for about 10 minutes and finally got…read moresomeone's attention. I was asked to hang out at the bar. There was a lovely lady working and she offered me a drink and a wonderful chocolate chip cookie. I waited another 20 minutes chatting with her and finally left so I never got to get my necklace I wanted. Currently looking for a local jeweler. Will keep trying other spots. Everyone there seemed happy with their purchases but I just couldn't get any service. I had heard wonderful things and had high expectations. But thanks for the cookie!

I have taken jewelry to Schiffman's in the past for cleaning and repair and been pleased with the…read morework, so I expected the same when I came in today to see about having a silver Tiffany necklace cleaned. I've had this necklace for 15+ years and while I recognize it isn't the caliber of most of the jewelry Schiffman's sells, it is very precious to me. It was mildly tarnished all over as pictured in the photo, as silver this pure doesn't stay clean for long. I was recently laid off and wanted to wear my necklace to a job interview. The red-haired sales girl -- I didn't catch her name -- actually turned her nose up at my necklace when I took it out. She did that judgy little exhale through her teeth and said "It's SO tarnished, I don't know if we can do it. If we can, in that condition it'll be a charge, let me see what the jeweler says" and took it to the back, then came back and said because of the "condition" it'd be $75 because they'd have to "really work" it on the polishing wheel and it would take a couple of hours. It genuinely was not even that tarnished, and a chain like this can't be put on a polishing wheel. You put it in cleaner and maybe a sonic bath. It was clear they just didn't want to do it, which was fine, but there was no reason to lie. I wasn't comfortable proceeding with the service after that. She said I could try getting a polishing cloth on Amazon until I got back on my feet. The whole exchange was insulting and left me crying. Like I said, this piece might be beneath them, but it is everything to me. I would have been more than happy to pay, but the attitude was entirely unnecessary. I took it to a different jewelry store nearby and wouldn't you know it, they put it in a sonic bath and cleaned it, free of charge, in about 5 minutes while I browsed. I will be going to that store for any future jewelry needs, while Schiffman's has ensured I will quite literally never set foot in there again. It costs nothing to be kind and can affect someone's opinion of you for a lifetime. Do better.

Love this small jewelry store, stocked with beautiful pieces. This is also a favorite location for…read moreme to go to when I want to sell gold.

My go to place for repairs. I've made a few purchases of unique jewelry. Someone wrote a review…read morethat this business is racist because they didn't buy their gold. I've sold lots of gold to them. I'm black.

Let me start off by saying that I typically don't complain or right post. Today, however, I was…read morecompelled to write a bad review. Do not buy anything from New York Jewelry in Greensboro. I bought a cuban link chain from them about a month ago. I loved it at first. I have probably worn the chain about 10 times or less since I bought it. When I'm not wearing it, it stays in a nice jewelry box. Today, when I went to put it on the lobster clasp was broken. As a result I called New York Jewerly and explained my situation. They did nothing to help and instead told me that I would have to pay them $35 to get it fix. The man on the phone also told me that you cannot pull the claps to hard or they break......WHAT? That was enough to deter me from ever buying anything from them again, and it should deter you as well. I know have to figure out if this cheap piece of crap is worth getting fixed or if I should just cut my $400 lose. This is ridiculous. DO NOT BUY ANYTHING FROM "NEW YORK JEWELRY" in Greensboro.

From the owner: 10kt n 14 kt yellow Gold, silver, diamonds jewelry repair…read morelayaway finicaning available

Came in to have a watch I bought online resized. I came in about 25 minutes prior to them closing…read moreand the gentleman working there happily helped me. He was able to get it resized for me, free of charge. the staff there was extremely friendly to myself and my family, and I will definitely be back for all future jewelry needs. Highly recommend

Absolute amazing customer service!! they couldn't be nicer! Walked in and welcomed me instantly…read more Fair with prices and accommodations. Will be bringing all my jewelry here.

Gregory is a thief. He switched the diamond in my wife's ring and replaced it with a defective gem…read moreworth far less. I got suspicious and took the ring to Schiffman's Jewelers who evaluated the stone and actually showed me the defect. I ask my wife for the certification documents to sue Gregory, but fortunately for him my wife misplaced the documents, and now has settled for a cheap diamond ring. I also took a Croton watch for a new battery, when I later inspected the watch I noticed an indentation which was not there previously on the gold bezel. I am a watch collector and I take care of my pieces. All I ever heard from Gregory was why don't I buy from him, now YOU know why.

I needed a new watch band, and someone mentioned I try Gregory's shop. I didn't see a clasp/band…read morecombo that I wanted, so he changed out the clasp on the band I liked. He was super fast, and I left with a great watch band! I put the band on when I got home, since I didn't take the watch with me to the store. When I put the watch on later, the band broke, so I took it back to the shop the next morning. Gregory didn't have another one just like I bought on display, so he gave me a more expensive one for no additional cost and put it on my watch for nothing extra! (He also said I could have come back the next day after he searched through the **thousands** of watch bands he keeps in stock, but I chose to get something else at that moment.) I'll go back for future watch needs...

Awesome customer service. I enjoyed the space and the one of a kind craftsmanship. I admire the…read morework he has created.

I worked with Jake to design a custom ring for my girlfriend (now fiance!). I really had no idea…read morehow to go about this process at first, but Jake was easy to work with and helped explain everything along the way. The final ring is so much more personal and more beautiful than anything I had been considering before I decided to go with a custom ring. He sourced a really cool blue-green (sometimes it is blue, sometimes it is green) sapphire, and I am a huge fan of the engraving work.

I had a great time with this company and would definitely go back…read more I would like to buy more jewelry from you so I can come over anytime after I take my son to school

I previously wrote a Google review about my experience with Jewelry Authority but since it…read moreMYSTERIOUSLY disappeared, I figured I'd write it here on Yelp. Months ago, I took a really nice 5 row diamond channel ring in Jewelry Authority to be sold. They offered me $415 but I declined it. So they gave me a piece of paper STAMPED with their business logo along with the price offered and told me it was good for 7 days. I waited a couple of weeks for gold to climb a little more in price and when I took the ring back to be sold - Zane (the guy that works there and makes offers) literally looked me in my face and offered me $360!! Even though gold had went up in price, he literally offered me LESS that what he previously offered. That's crazy!! On top of that, I questioned why he had offered me LESS and explained to him that they had offered me more the first time. He asked me if I had the piece of paper that they had initially gave me with the offer and when I showed it to him, he shrugged his shoulders and didn't say anything else. So why even ask me for it? That was my LAST time dealing with them and I would highly suggest that if you have a nice piece of estate jewelry, try to sell it elsewhere before taking it to Jewelry Authority.