Jeremy was super helpful when we stopped by for a battery replacement. After the replacement he…read moreasked us to start the vehicle. He noticed that we needed our starter replaced and recommended a local place that could help us find solutions to the problem. I am extremely grateful for his knowledge and attention to detail

This is probably the first Advanced Auto Parts store I have been to, I always hear their…read moreadvertisements on the radio, you know what I'm talking about if you listen to the radio. I always just went to Autozone or someplace else close just to pick up one/two simple things a few times a year for the car. Well I was driving by here the other day and thought about something I needed to pick up so I thought why not and checked it out. I asked the staff member for assistance to see if this particular product would fit my vehicle. He said "lets open it and go try it out!" He assisted me in installation and everything worked out, very nice staff! The store layout and price is probably the same as the other auto shops I've been to. I don't get any specialty products so I have no idea what sort of products they would carry in that department or what services they offer. I would return again! Great store with a big parking lot!

If you've been in an AutoZone this location on Douglas Ave in Urbandale is pretty typical…read more.. The one standout... A woman behind the counter who called out a quick hello and asked if I needed help finding anything as I walked in. It was fairly early on a Saturday and they weren't too busy yet. Either she was bored or just friendly. Lol Either way I appreciated it... I couldn't help but smile. This was a quick stop in for a bottle of catalytic converter cleaner fuel additive. The staff was personable. The location is clean and well organized. I found what I needed. Just a quick in and out!

On my drive cross country my car broke down and these guys helped me out Super helpful crew! This…read morewas also quite a big Auto zone. At the time the girl that was working came out tested our car and offered some good advice. she was super cool. What a great place for my car to break down.

Update: The repair estimate for the engine which they installed is quoted just under $2000 from my…read moretrusted mechanic, paperwork photos attached. *At this point I can not recommend using All Pro Service Center for your vehicle needs, unfortunately. AAA members be aware. Full story written below. Here is my story with the Ankeny All Pro Service center, I will try to explain with due fairness. I was returning from a wedding in KC to my home in WI when just outside of Des Moines my truck broke down, had it towed to All Pro (since it is a AAA approved repair facility). I got a call from Ryan at All Pro the following Monday saying they had my truck and were starting diagnostics. Their evaluation was that one of the cylinders had a faulty ignition coil due to there being no firing in said cylinder. Agreed to replace all ignition coils with their belief this would fix the issue. Unfortunately it did not and they still were getting zero pressure in the same cylinder, at this point Ryan made the determination that a new engine was needed. This seemed excessive to me but to the best my knowledge Ryan made the right call, I have no evidence to show otherwise. When a used engine arrived they were able to get it installed with only one additional part needed. Total cost of everything totaled about $9300. During this process I do appreciate the communication and working with my warranty company to get as much of the expense covered as possible. Ryan at the time was dealing with all kinds of phone and shop power issues due to a storm that knocked out power and phone lines, which is rough! Once it was repaired I made the 9hr round trip to pick up the truck and was happy to have it back, the two things I noticed off the bat was that the interior smelled of cigarette smoke and that I could smell burning oil from outside the vehicle after the engine was warmed up. It took me about a month to get rid of the cigarette smell, very annoying but honestly if someone wants to smoke that's their choice and I won't fault them for it. The burning oil smell I chalked up to engine replacement and some oil being spilled and it would just have to burn off over time. Unfortunately this was not the case- started seeing oil spots where I parked the truck and upon checking the oil saw it slowly start dropping over only a few hundred miles. When I was able to get it into my trusted local Dodge dealership they noticed 2 things. 1st there are multiple oil leaks from various areas on the engine, bad enough that it will need 1 or more quarts of oil between oil changes and definitely should be fixed. 2nd All Pro did not reinstall all components, hoses, etc. correctly. My dealership found a bolt missing, plastic brackets broken, loose hoses and tubing, a couple of other issues. As they stated it was a "sloppy" job and poorly done. Right now they are currently writing up the paperwork for everything they believe needs repairs or replacements. I called All Pro as soon as I got the news, the response I received was that since the engine was used, it carried only a 30 day warranty and since that time had passed there was nothing they could do for me. In my invoice it's stated "Warranty is 2 years or 24,000 unless specified otherwise", would have been nice to see in writing that it was only 30 days and not just told over the phone. Shame on me for not asking for that. During the call, before I could get to the issue of it being poorly installed I was told "have a good day Joe" and hung up on. In fairness I was frustrated and trying to explain that frustration in depth to the individual I was talking to, I can understand why he thought the conversation was going nowhere and hung up. I am unsure of how much the oil leaks and other damaged items will cost but I will edit with a final update.

Final update of my experience.I took my truck to another mechanic who had to replace the motor…read morecooling hose and said that the hose in the truck was the wrong part prove .All pro did install the wrong hose (4th time)that was supposed to be OEM and after spending about 1000 dollars At all pro I spent another 500 dollars to get the work done right. Maybe they tried to get it right, but bottom line All pro at Ankeny couldn't deliver quality parts nor quality work from their mechanics

I don't visit often as I live 1/2-mi from Target & Menards is 6-mi up the road, so I stay closer…read morefor convenience & slightly lower prices. I probably visit once every 3-mos. Pros: * Big selection of products, great quality. * Good deals on clearance items. Some are well hidden, like discounted rugs around the corner on end caps, so ensure you walk around the dept to check for discounted items. * Lots of parking, wider spots to accommodate trucks. Be careful as you'll always encounter guys loading their trucks & barreling through the parking lot with large dollies. Cons: * As with other stores, if you check a product online & find it's in stock, it may not be. I find that 100% of the time. * It's challenging to find an employee to help find an item & when I have found someone, they are annoyed that I asked. Why? It's your JOB. And, why is it that stockers always look so dang miserable? I used to work retail & liked stocking as a break from routine. Still, you chose the job, lose the attitude. Good to Know: * Some things are way too pricey (like furniture & seasonal items like Christmas trees), but the quality is good. With the food & personal care aisles, their prices are often more than grocery stores, so choose carefully. Their cleaning products are often better priced than other stores. * Returns are easy & right inside the door to the left, but there's usually a line, so if you're pressed for time, wait... don't plan on being in & out in 5-min. It's a good store but I just rarely find what I need. Then again, I'm not looking for Home Depot type building items, just household things. If you have Home Depot type projects, you'll love it. 4* out of 5.

The employees are very helpful and knowledgeable. Prices are appropriate…read more There are always things on sale

Service requested: addressing and fixing a loose rear spoiler: Christian looked briefly at the…read morespoiler, diagnosed the problem as a loose/missing nut/washer, and fetched one of the service professionals who came with extras in hand and in under 3 minutes the operation was done. No charge for the service, which is the best kind of service you can get!

I'm leaving town soon and needed to have 2 fog lamp assemblies replaced before I leave. Caliber…read moreCollision was highly recommended so I gave them a call. Cassie answered, was very friendly and professional, and fit me into their schedule for the replacement. The GM, John, had completed the work quickly and to my satisfaction. It's good to have a trusted service partner locally that provides such great value for the service! I highly recommend them for your auto repairs.

Jeff and his crew always deliver.. they have taken care of my families vehicles for years.. Always…read morerepaired on time. They charge a bit more, but it's worth every penny, for the high quality repairs.

Stephens installed a new motor in my vehicle Sept 2024. Spent almost $15k. Since then, I've spent…read morenearly $4k on towing and overheating issues. This last time, they misdiagnosed the problem (I'm not convinced they even looked at it), charged me more money and sent me to a different automotive shop. Thank God! Stew Hansen took incredible care of me. I was back on the road in a day and feel like a weight has been lifted off my shoulders. Stephens do not stand behind their poor service. I'll just accept my losses from Stephens, but never again will I take my business there.

Mike is the one of the mechanics there, he has ALWAYS done outstanding work for us. He is friendly,…read morehonest, and efficient !!!

I had a situation with this company and I would not recommend them. I was told my repair would be…read moreone to three hours. I had to call them to get the update. I understand things happen that's OK. My main frustration is that their sales person would not allow me to voice my concern to the receptionist as I was speaking he proceeded to walk in and keep the door open stating that my truck was ready. He had a very angry and intimidating presence and hover around me the whole time while I had a calm and collected emotionally, intelligent conversation with the receptionist about how They can do better when it comes to communicating these details. I wouldn't recommend this place if you're looking for punctuality and communication. I understand things happen but when it comes to communication, you can definitely do better.

Hired to fix the sliding screen door. Price was fair. Options were easily comparable. Service was…read morereally fast. Overall repair was above average. Not excellent but still good. I did ask a question that became controversial on the answer so the two guys kind of argued about it which was frustrating. I bought something that worked though so that was good.

Zero star but no option for it. Worst people too deal with. No calls , never showed up for…read moresupposedly delivery of my snowblower. missing attachments to my snowblower . Waited almost two months for a new carburetor that they replace and at the end they says it didn't needed to change. Sat there for almost two months and their excuse was it's not a priority anymore since it turned into spring. Thats after they already took my money. N then I'm not a priority anymore. They didn't give me my starter cord back waited two weeks after letting them know without a single call on what happened to it. Finally went to the store and told them that . N got a call from the mechanic saying. I'm no longer a priority which set me off. N went off. Owner got on the phone n made excuses for his employees n basically got trespassed over the phone . I was told to pick my cord but I'm not allowed in the store. Went off again n owner told me to shove my cord up my ass. So at the end of the day. Never support these types of businesses . Find a local guy that does tune up / service on these types of machinery.